Fitness First - Market Street (Raffles Place) image

Fitness First - Market Street (Raffles Place)

Gym β€’ Fitness center

😠 Despite the constant increase in membership fees, the service standard dropped a lot as it used to. Front desk service used to be helpful, but now is merely just doing class checking-in and towel hand out no better than a dispensing machine. When there is request, front desk used to try to look aro... People often mention service, equipment, classes, Great, hours, room, fitness, Fitness, peak, customer,


Address

63 Market St, #02-01 & #03-01 Bank of Singapore Centre, Singapore 048942

Website

www.fitnessfirst.com.sg

Contact

+65 6713 9120

Rating on Google Maps

4.30 (191 reviews)

Open on Google Maps

Working Hours

  • Friday: 6β€―am to 10β€―pm
  • Saturday: 7β€―am to 5β€―pm
  • Sunday: 8β€―am to 4β€―pm
  • Monday: 6β€―am to 10β€―pm
  • Tuesday: 6β€―am to 10β€―pm
  • Wednesday: 6β€―am to 10β€―pm
  • Thursday: 6β€―am to 10β€―pm

Featured Reviews


Frequently mentioned in reviews: service (11) equipment (9) classes (9) Great (9) hours (8) room (8) fitness (8) Fitness (7) peak (6) customer (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 L A. 1 year ago on Google β€’ 7 reviews
    Despite the constant increase in membership fees, the service standard dropped a lot as it used to. Front desk service used to be helpful, but now is merely just doing class checking-in and towel hand out no better than a dispensing machine. When there is request, front desk used to try to look around, walk to the back of the house and try to find solutions for you. Not just stand there and say they cannot do anything for you without even trying. It’s not even during busy peak hours. Also, there is no need to raise your voice and be rude if you don’t want to attend to a simple request. Super disappointed, hope FF can improve your customer service.
    7 people found this review helpful πŸ‘

  • 5/5 EnQing X. 4 years ago on Google β€’ 747 reviews
    It's a modern 2 storey gym, the lower level is equipment of mostly static, the upper floor have class's and a spartan training area. The gym is constantly upgrading to the latest technology in gyming. The place is clean and hygienic, I guess most of the people here is considerate.
    1 person found this review helpful πŸ‘

  • 1/5 Aaron J. 1 year ago on Google β€’ 9 reviews
    This is getting worse, now they're closing at 5pm on Saturday. I reached around 4+, nobody at the counter. Waited for 5 mins, the receptionist appeared, showed me her BLACK FACE, said the gym closing at 5pm. The service at the reception has dropped so much and now when u call, it will be answered by the main office, not the specific gym anymore and they are off on Saturday and Sunday. So no way to connect with customer service on Saturday when you need help. Poor service at the counter is a turn off. Might as well use a robot.
    4 people found this review helpful πŸ‘

  • 4/5 S K. 2 years ago on Google
    Thanks a lot to Hannah for all the patience and smooth process during me & my friend’s registration become a member. She always responds our query that we sent through whatsapp. I put 4 starts coz every time we need to use the gym floor than we need to remember to book through online. Unfortunately we don’t always have time for remember this coz of work’s load. Perhaps someday have easier system.
    4 people found this review helpful πŸ‘

  • 1/5 Ken W. 3 years ago on Google
    Toilet and shower rooms can be rather dirty during peak hours. Instructors for classes like yoga etc are not competent. Equipment are old. Overly crowded on weekday lunch hours and evenings.
    3 people found this review helpful πŸ‘

  • 5/5 Ace O. 2 years ago on Google β€’ 13 reviews
    Beautiful settings and comprehensive workout that is value for money. Advance facilities available fot free trial.
    2 people found this review helpful πŸ‘

  • 5/5 Kevin F. 1 year ago on Google
    Probably my favourite Fitness First branch during the current post Circuit Breaker phase 2. It offers the usual assortment of machines and free weights, in addition to the wide mix of classes that's one of FF's key selling points. What makes this my fave? The second group exercise area on the upper level, no need to check into the building AND the gym, plus the machines catering to ALL body parts remain available instead of cordoned off. Oh, the water cooler in the locker room dispenses, *gasp* cold water.
    2 people found this review helpful πŸ‘

  • 4/5 Alexandru C. 1 year ago on Google
    Nice gym.
    2 people found this review helpful πŸ‘

  • 4/5 Winson C. 5 years ago on Google
    Good decent sized gym right in the middle of the city. There are plenty of exercise machines and equipment for everyone in the morning (8am - 9am), so there is no overcrowding and time wasted on waiting. Attire is also provided by the gym. But do note that there is only 1 bench press and incline bench press, so you might have to wait or share with other users if you intend to use those equipment.
    2 people found this review helpful πŸ‘

  • 1/5 Zhao Yan Cheah (. 1 year ago on Google
    It is quite bad that FF has been reducing the opening hours across many Gyms despite there has been a recent price hike.
    2 people found this review helpful πŸ‘

  • 3/5 Keen-thong H. 4 years ago on Google β€’ 92 reviews
    This club is spacious and has 2 levels. However, the studio on level 2 is small and in an odd shape. Most Fitness First clubs have a problem with their mats. Their mats are seriously very smelly. However, this club is not the worse. I can see effort in cleaning the mats but still have a smell, just not as bad as the rest of the clubs.
    1 person found this review helpful πŸ‘

  • 5/5 marvin v. 1 year ago on Google β€’ 7 reviews
    Fitness First Market Street is a popular gym that offers a wide range of fitness equipment and classes. The facilities are generally well-maintained, and the staff is friendly and helpful. Memberships can be expensive, but the variety of services offered make it a worthwhile investment for those who are serious about their fitness goals. Overall, Fitness First is a great choice for anyone looking for a high-quality gym experience.
    1 person found this review helpful πŸ‘

  • 5/5 Valerie L. 5 years ago on Google
    Great gym with many location presence
    1 person found this review helpful πŸ‘

  • 5/5 k m. 3 years ago on Google
    nice club, 2 storey, facilities also clean and neat. staffs are friendly and nice. love working out here
    1 person found this review helpful πŸ‘

  • 4/5 Gio K. 1 year ago on Google
    A well maintained gym in CBD area. Good location, great crowd and has specialised areas for lessons. Only downside is car parks in this area are extremely expensive.
    1 person found this review helpful πŸ‘

  • 5/5 Mark del M. 5 years ago on Google
    Caters to all your fitness needs.. well maintained. If you need assistance look for Mark del Mundo -87999329
    1 person found this review helpful πŸ‘

  • 5/5 Carl M. 5 years ago on Google
    Great venue for workout. Classes are also great. Hotflow and yoga class on sundays are a must try.
    1 person found this review helpful πŸ‘

  • 5/5 Eric C. 6 years ago on Google
    An exceedingly well-equipped gym located in the heart of the CBD. Easily accessible by public transport, though might be tricky for first timers to locate as it's located in an office building with no obvious signage.
    1 person found this review helpful πŸ‘

  • 5/5 Terence F. 6 years ago on Google
    Clean, well equipped and many different exercise classes to choose from. Great gym to go to if you want to try out different types of exercises, from yoga to muay thai to spinning to weights classes
    1 person found this review helpful πŸ‘

  • 5/5 Francis F. 6 years ago on Google
    Excellent gym. Great equipment and shower facilities. Clean and very well maintained. Highly recommended.
    1 person found this review helpful πŸ‘

  • 5/5 Jasline C. 9 months ago on Google
    Had a fitness assessment with instructor Selwyn. He was very encouraging and professional.
    1 person found this review helpful πŸ‘

  • 1/5 Karunakar S. 8 months ago on Google
    I got go for minimum, Only for management and trainers, below the belt, neither customer centric, racism and unresponsive! Worst experience! Leaving this club with negative vibes , management and racism
    1 person found this review helpful πŸ‘

  • 1/5 Georgia Angeliki R. 6 months ago on Google β€’ 4 reviews
    Instead of cancelling the cycling class cause the aircon broke down,they kept working out,opened the door so the whole gym became an intolerable and unhealthy environment for all the people working out here.
    1 person found this review helpful πŸ‘

  • 5/5 Uriah A G. 1 year ago on Google β€’ 48 reviews
    Amazing setup with well maintained equipments. Up-to-date facility. Plenty of room and space. Just avoid the peak periods, 12pm to 2pm and after 6pm to 8pm, and you will have the whole gym to yourselves. Personal Trainers are always available to assist you and they are absolutely friendly. I highly recommend this gym to anyone looking for one and enjoy. Have a ripped bod.

  • 2/5 Irma S. 5 months ago on Google β€’ 6 reviews
    My experience with Fitness First has been extremely disappointing. The equipment is often out of order, and maintenance seems lacking. The trainers are uninterested and provide minimal guidance. The overcrowded classes make it difficult to follow a workout effectively. Membership cancellations are cumbersome and require unnecessary fees. It's far from the quality and service I expected from a fitness center. I won't be renewing my membership.

  • 4/5 Karl D. 6 months ago on Google β€’ 5 reviews
    The staff at Fitness First - Market Street are always welcoming and helpful. They create a positive and encouraging environment that makes you look forward to your workout sessions. Thumbs up for their customer service!

  • 5/5 Chee Kiong T. 6 years ago on Google
    Awesome gym with a plethora of training equipments to suit the gamut of fitness activities spread over 2 floors. Group classes are abundant from yoga to rpm racer, a boxing vault is the prominent facility of this gym. They are regularly updated with the most modern fitness programmes to keep their top notch status.

  • 5/5 C. K. 2 years ago on Google
    Nice and clean

  • 5/5 Wen F. 4 months ago on Google
    space :4.2/5 facilities : 4.5/5 member price :3.8/5 recommendedπŸ‘

  • 5/5 Swee Guan G. 9 months ago on Google
    Amazing session with PT Selwyn. Always pushing the body limit.

  • 3/5 edwin kon chee h. 6 years ago on Google
    Well maintained gym equipment, clean dumbbells . Clean toilet . Easy accessible by train. Located in the heart of cbd area. However, the music in this club is often too loud and some of the music it's just not my cup of tea. Well, you can't make a playlist that's like by all but please don't force the customer to accept your bad choice of music. I had to tune up the volume of my own earbuds to shield the loud music in the club and this is bad for my ears. The high turn over rate of the front desk staffs means lack of consistency in customer service ascpet . Oh yea , and the shower gel n shampoo smell really awful.

  • 3/5 Flora H. 6 years ago on Google
    Excellent service

  • 5/5 Yit Yan K. 6 years ago on Google
    Good place for working out. Variety of exercises class to choose from

  • 1/5 zw z. 3 years ago on Google
    I just visited FF at Market street on 05.01.2021 and left at around 4:15pm. I was drying my hair after showering at around 4:10pm, I heard an announcement about there will be a male contractor entering the female changing room in minutes later and ask the ladies do not alarm. Soon, your staff Nisa came in and told me that the male contractor will come into the changing room and she promise he not look towards my side. I asked is it a must to do the maintenance now? I am still here. Then Nisa said because there will be many people after this timing and asked if I can finished using the changing room in 10min. Seriously? Didn’t I paid for the use of the changing room? Or I am not consider a member?

  • 3/5 Shah K. 5 years ago on Google
    Pack afte office hours. Attire not washed properly n gives off stinky smell once your body heats up... smell of urine. Why are they charging $176 monthly? The programmes are great

  • 5/5 Marcus 3 years ago on Google
    Great gym. Would have been better if the deadlift zone is the platform type, same as ORQ or tampines outlet

  • 5/5 Nictophilia 3 years ago on Google
    Quite spacious and is two-storied. Some equipments like bars are a bit old though. Overall good gym in a good location for those working in CBD

  • 4/5 Esther A. 3 years ago on Google
    beutiful ,and thank uou

  • 4/5 Edward C. 3 years ago on Google
    off peak hours are great πŸ‘ŒπŸ»πŸ‘ŒπŸ»

  • 4/5 Joseph Z. 4 years ago on Google
    Quite a sizable gym, considering that it is deep in the CBD. Probably to compete with Virgin Active in the same area. Facilities include attire provision, towel service, spin bike room, lateral elliptical machine, etc.

  • 5/5 Kevin K. 4 years ago on Google
    Like this place, very convenient. Friendly staff. Just in front of my office. It would be nice to have microwave for our meals. But 5 stars for you anyway.

  • 4/5 Johnny J. 4 years ago on Google
    Big and filled with loads of equipment. Doesn't have a sauna thou.

  • 5/5 Louis S. 4 years ago on Google
    Great selection of classes with several studios and also the vault. Can get busy during peak hours but definitely something for everyone here!

  • 4/5 Hendrick J. 4 years ago on Google
    Very few selection of abdominal machines compared to other body parts.

  • 4/5 Yinyin Y. 4 years ago on Google
    Nice environment, nice yoga

  • 5/5 Fergal F. 5 years ago on Google
    Just visited for the day, really friendly front of house team made me feel welcome. It's a small gym but anywhere that has an Infinity pool will always get 5 stars from me!

  • 5/5 Praneetha N. 5 years ago on Google
    Best gym ever!!!

  • 4/5 Vikas R. 6 years ago on Google
    Good place to gym in Singapore

  • 5/5 Zachary K. 5 years ago on Google
    Located at a convenient location, right above raffles place MRT. This gym is very well-equipped, sufficient equipment to go around even during peak hours.

  • 5/5 Anthony C. 5 years ago on Google
    Big and spacious compared to 100am and Capital Tower!

  • 4/5 Van Anh V. 5 years ago on Google
    The thing I like about FF is that you can choose among so many classes and they also offer different types of yoga at different timing which is very flexible for working people like me. Recommended!

  • 5/5 Nicole L. 5 years ago on Google
    Friendly staff

  • 4/5 E Y. 5 years ago on Google
    Great gym for a big box, 2 lifting platforms, 2 power racks, plenty of machine and cardio plus boxing room. Prolly the best FFirst gym in town

  • 5/5 Nikola R. 5 years ago on Google
    One of the most well-equipped Fitness First gyms with a well thought of layout.

  • 5/5 Mahade H. 5 years ago on Google
    Greatful

  • 5/5 Kevin T. 5 years ago on Google
    Great plc for a workout and shower.

  • 4/5 Henry 6 years ago on Google
    Flagship fitness first with lots of machines and weight

  • 5/5 SYH S. 6 years ago on Google
    Great

  • 5/5 Sep Sng Yong H. 6 years ago on Google
    Loving it


Call +65 6713 9120 Open on Google Maps

Trends



Last updated:

Similar Gyms nearby

SAFRA Toa Payoh image
1
SAFRA Toa Payoh
Recreation center
πŸ‘πŸ‘ Went to Amaze Kids, amazing place! $20 for the kid to run wild without the need for supervision. And there’s McDonalds also!
4.30 (3.3K reviews)
NCSF Certified Personal Trainer Courses - Singapore image
2
NCSF Certified Personal Trainer Courses - Singapore
Gym
πŸ‘πŸ‘ 5 star course if you are preparing to be a trainer. Khit is a funny loving trainer who inspires me to be a better trainer and have a better form.
5.00 (2.4K reviews)
Trilogic Fitness (Novena) image
3
Trilogic Fitness (Novena)
Gym
πŸ‘πŸ‘ Joined the strength class through classpass with coach Justin. He's been so helpful and give good tips and guidance. Recommended and Good to learn new skill. Gym is bright and spacious and staff is helpful. Thank you!
5.00 (1.2K reviews)
REVOLT image
4
REVOLT
Gym
πŸ‘πŸ‘ Great session with the trainers at REVOLT Gym! With many years of experience under their wing, they are able to assist and look at what works best for me. There's also a sports therapy department which assists on recovery (sports massage) which really help after each training. The gym is always keep...
5.00 (726 reviews)
Yio Chu Kang ActiveSG Gym image
5
Yio Chu Kang ActiveSG Gym
Gym
😠 Beware of a Filipino instructor called Shawn. Sleep during working hours and when he was asked to go back n rest. He challenged the gym users who reported him. Always switch off all aircons n fans at 830pm so that he can leave work on time
4.10 (494 reviews)
Last updated:
()