First impressions: convenient 24/7 gym, had all the required equipment and in decent condition, somewhat packed but didn’t require booking which was a big plus for me. After ~1 year with the place: Weights left lying about on the floor, some equipment “out of order”, kettlebells’ paint peeling off and rusting. Photos attached Side note on front desk staff - completely clueless on the booking system; allowing people who did not book to enter, and people with valid reservations can’t get in due to capacity, forcing them to wait outside for up to 30 mins during peak hours. Defeats the purpose of having a booking system.

8 Dec 2021, evening: The counter part-time staff is very unkind and rude. He ordered me to wear a mask with putting his hands in the pockets of his pants and glaring at me fiercely. He could request me to wear a mark nicely. Hasn’t he taken even basic service training? Please don’t provide poor service to your customer. We are not your enemy.

Ladies, beware. This is the gym where you will find some of the rudest guys here who occupy gym equipment for more than 1 h (not exercising but just sitting at the side), some slam weights and others intimidate you. The female bathroom is always used by guys and now the gym decided to convert the one and only female toilet into a unisex one, with the male toilet beside it. Covid rules have been relaxed but they still refused to provide mats to users. Wouldn’t it be more unhygienic to lie on the floor? A self-entitled guy even asked me to move away to another area while I was halfway through a workout, even though I was there first and used only 1 m2 of space. Not sure if he’s one of the staffs. There was a HUGE area where he already occupied with various equipment. He got angry when I ignored him and purposely hurled the weighted ball continuously while standing near me, it was absolutely dangerous and could have hit me. The staffs did nothing to stop him, or any other rude behaviours displayed by some of the members. There is a sense of sexism here in the gym. I’m definitely going to switch my home gym. 😡

If you want to wear your masks at all times in the gym. Come here. "WEAR YOUR MASK AT ALL TIME". I was instructed by the gym trainer in a rather unfriendly tone when I visited there for the first time. Most other gym trainers in other locations were very very friendly. That's fine really, but the wording is wrong. WEAR YOUR MASK WHEN YOU ARE RESTING sounds better and more reasonable. But this is also disputable according to Singapore Covid rules because: For indoor activities, masks may be taken off when performing strenuous activity or as part of a class requirement but will have to be put on after the completion of such strenuous sporting and physical activity/class and during rest breaks. And technically the entire workout session in any gym can be considered a single activity albeit with short breaks in between sets. But that's besides the point. If you want to wear your masks at all times in the gym and being treated like an army recruit. Come here.

A few staff members are rude. The gym rules don't apply to the people who have paid for a personal trainer. I have been a member for more than 2 years, the old staff members were nice and polite. But few of people are very rude. Most of the times it seems like they are just after your money. Always cutting costs.The basic supplies like paper towel runs out of stock for many days. Equipments will be out of order many days. Few staff members only treat the people who paid for PT nicely. And are rude to others.

Rude and unfriendly staffs. The only anytime fitness that was a bad experience to me.

So far the outward appearance looks pleasent. Clean gym, good equipment. Gym trainer are friendly. The good old days friendly management has gone. The 24hrs gym also gone at Hillv2. While other AF gym can function 24hrs. This is real disappoint too. Hillv2 still cannot find staff to stand in? Last time they even close at 8pm. They have no fix hour to gym. You never know when they are closing early. I'm their regular member in the past now I make my decision to move away from them I never regret. But the dark side is always unsound and have to be identify. Can see the hopeless look from the staff. The management team at Hillv2 is not as friendly, not reasonable not even customer centric. 2 stars was given to their poor service. This is one of the gym out of all the Anytime Fitness gym does not allow members to use there gym mats. Their reason was to reduce the spread of covid virus and they said that is sweat absorb. High risk. Question is why all other anytime fitness gym allow using the gym mats and statistic did not even show that gym mats will spread covid virus. Let's look at the statistic and don't give your own reason by reading artical that is not valid. Few months ago they even doesn't allow members to use the shower room. Same reason their own unrealistic answer the moisture in the toilet will speard the Virus. But when I check out with so many Anytime Fitness gym they did not restrict members to use it. If all the AF gym I visited does allow user to use the shower room and gym mats why This Hillv2 gym mamangment so poor in customer service and they suggest me to visit other gym? I'm OK to follow the rules but please make sure is standardise throughout all the AF gym. Even though is a franchise gym but it really sucks to had such an unrelistic reply from them. Even other AF gym manager also feedback to Hillv2 management and no one can do anything to them because they sound so bossy and they like to set their own unreasonable rules and never listen or take members feedback seriously. Are they too lazy to clean up the toilet or to clean the equipment or they just want to safe water bills? The same management team is handling jurong and yishun outlet. Since the incedient happen, I have not visit them till now. If they have open up those facilites, good for the gym user. To members you should go try out other AF gym, and out of surprise you may find much better service and equipment Compair to Hillv2 AF. Tiong Bahru, Raffles, Bukit timah, Tanjong Pagar, clementi they are one of the better gym.

I wasn’t allow access to the gym cause I wasn’t a “hillV2 home member”. But this runs in contradiction to the overall AF policy of providing members with access to all AF outlets. So unless I transfer my membership over, if not I will not be allowed in. In the end I figured it just isn’t worth patronizing.

The treadmill has been out of service for more than a month. The gym is already too compact for the amount of people working out and now everyone is also waiting for treadmills. Very limited machines and a lot of members are more interested in making reels and filming workouts than actually working out hence increasing the time of wait.

If can give no star, I would have. Poor staff attitude, many hidden fees (including $10 admin fee just to get a copy-and-paste excel sheet invoice each month), even had to pay an extra month of fees just to cancel the membership. To prospective AF signers, please think twice before you sign onboard AF HillV2. Or just hope your home gym don’t switch to here.

Came here on a weekend at 9am, and there were only 5 other people here. Tldr: Great equipment for limited space, but v warm if you come early in the morning (before the aircon kicks in). + Limited space but they fit in a great selection of equipment. All the essential machines, cables, 2 full racks with attached platforms, and 3 addition half racks, as well as crossfit equipment like kettlebells. + Attached toilet and changing room facilities. + Plenty of sanitizing sprays and wipes provided. - Came here during unstaffed hours, so no comment on service. However, the air conditioning was noticably lacking, with the room being very warm. It became better around 10.30am, so perhaps the air conditioning is on a timer.

I'm surprised this gym got a streak of bad reviews previously? I think this gym has the most barbell racks I've seen in a AF gym (4 racks and 2 barbell stands on other end, and 2 deadlift platforms. And they have assault bike and concept2 rower as well. Perfect for people into free weight/power lifting/cross trainings. I can't review for machines cuz i don't care about those. Only hope to have is more benches for free weights. Most of the time I literally only see 1 available bench for dumbbell area. Toilet is clean and 1 for each gender. Really like the convenience of this location as well.

Another favourite branch. It is like the one in Greenwich V but feels like abit bigger here probably cos there are classes for this branch (if I am not wrong). If u like serene and quiet environment especially not many people, be here at non-peak period. I tried at 3pm to 5pm on a weekday. So it is nice. Spacious too and all equipments looks new and well-maintained.

I had great experiences at this gym, however, a recent situation happened to me that I had to give it a low 1 star. So, I forgotten to bring my KeyFOB with me, and usually if it’s during staffed hours, they will manually registered me into the gym, no problem. However, today, they turned me away and said that they have a new “No KeyFOB, No entry” policy. I tried to reason with the staff but he did not give any wiggle room. I find this completely unreasonable. It’s during staffed hours, it’s a super simple process and you will be doing your customer a huge favour. And don’t you want happy customers? I just don’t understand why can’t this be done. Besides the adorable cleaning uncle, the management and logic of this gym is questionable and frustrating. @Hillv2AF’sManagement, please consider lifting this policy at your gym. You’ll be doing us tired gym goers a huge help, when we made the effort to go to your gym and not be turned away. Thanks.

They love to switch off the aircon and make the place like sauna.

The good range of equipment and friendly coaches at this outlet means that although I can technically go to any other outlet (one of the perks of the Anytime Fitness menbership), I hardly ever do. Only downside is that it gets crowded between 6pm and 9pm, so I really have to time my workout well if I don't want to be waiting for the treadmill or worrying about floor space for my mat workouts/cool downs.

Polite staff, cool coaches and perfect environment for conducting my Big 3 exercises😁👍🏻

Not allowing members who forgot their key fob after making it all the way is pretty bad. Everyone have to be more understanding. I m sure the owners of the club forget some of their items when they go to work and etc too.

Average gym. Pretty crowded. Customer Unfriendly policies if you forget the Key fob. 21/11/2022: Service has definitely improved after interacting with Vanessa from the team. She has been super helpful and prompt in her follow ups. 21/09/2022: Very sad to revise this to one star. - Had a 1 year fully paid membership which expired. I am happy to renew but they could not accept the payment as register closed which is fine as it was 8pm ish and I cant use the facility that day even though I have been an advance paying member for a year and expressed the intent to renew. - Scheduled to make payment on the weekend but activate it on 29th as I am travelling, but corporate policy does not allow that. - No online payment. Really struggling to be a loyal member. Lack of other choices within the vicinity. The review is not meant towards the facilities managers or trainers as they are EXCELLENT, but seemed to be bound to the corporate policies.

This gym did not handle my termination well during covid. They used google form for the termination application. Little did i know when there was a handover internally, my termination was never put forth properly hence my subscription ran for another few months, without me realising. In the end i got a demand letter to pay up for those months. And the staff did not care to resolve this issue. Left a very bad taste in my mouth.

The gym requires all of us to wipe the equipments after use, seems like that does not apply to the trainer with his trainees. Such a biased treatment.

I went to the gym a week ago with a group of my friends. The gym equipments were kinda lousy. Unhygienic place to workout. The supervisor was rude and was showing faces to the members. Overall, it was quite a bad experience.

Not the best but better options available to me

If can give zero star i will. Gym is not customer oriented. The guys there are like discipline masters. During covid time, it wss already difficult when they had their mask on policy while other branches have relaxed as with govt policies. And now they will keep “policing” u on their other rules. I suggest the owner just convert the gym to personal use. Im not here to be school by you. I go to schools for that. Suggest to go other branches not run by the same franchise owner. Avoid

Aircon was not working when I visited the gym at 8am this morning. It was extremely stuffy and unbearable to the extent that I had to cut short my workout. Please look into this.

Staff could really use some smile and courtesy. Learn from Bukit Batok branch, they are good at making members feeling welcomed. Other than that, all is good.

Nice and new equipment, and of course awesome people around, 24/7 access really suit every gym goers!

great racks

Facilities are new and clean. A really comfortable space to train and I always come here despite having another anytime fitness closer to where I live. The trainers working here are also approachable and friendly 👍🏽

Amazing place with great atmosphere and extremely friendly staffs! Also really convinient location! :)

I would like to compliment the trainers and management team for keeping the gym so safe during the pandemic. They have gone the extra mile in ensuring a safe training environment for its members. I feel safe and happy training here knowing the staff and trainers got my back! Excellent equipment maintenance, good Tik Tok music, spontaneous energy, some say the best AF outlet in Singapore. Highly recommend for optimal gym experience for the gainzxc uwu XD :33333

Nice place for workout

Great place for a nice workout. Friendly staff

Gym equipments are brand new and they have multiple squat racks for serious lifters

Convenient with great facilities with an amazing and friendly team :)

The team is very friendly! Great community with a variety of great equipments! It is accessible and near the mrt. THE VIBE IS DOPE.

Clean 5 Space 3 Machine 2(Life Fittness) Access 3(Hill view MRT 5min) Staff 2 Free-weight 6Racks ！ Good for free training フリーウェイトに特化した珍しい支店 ウェイトもかなり重いものまである

Very clean and comfortable to gym. Only 5 stops away from my house. Time to hit the gym more then.

Decent Gym but it drastically needs another cable machine, feels like half the gym always waiting for that machine!

I signed up to gym here. Has great equipment and staff.

Need towel to be able to use the equipments. If not, ur not allowed to use any of those. Forcing u to buy a 12dollars towel from it's vending machine.

Convinced me to sign up for a free trial pass but required me to book appointment before coming without informing me. They would rather reject me at the door instead of accommodating. Anytime fitness aren’t available any time.

Clean and neat gym. Awesome lifting environment. Amazing barbell and plates. The staffs and trainer are vfriendly too. Jun, the club manager, is extremely helpful in showing my friends around the club.

Great facilities, never too crowded

The gym is clean and spacious. It has variant of equipments. Moreover, the staffs are extremely friendly. It’s a nice place to workout.

Love the new layout!

great for powerlifters there's 5 squat racks (2 without mirror) and 2 deadlift platforms. machine-wise it has most of the basics but nothing fancy!

Dopeass gym in the West. Slick equipment, clean place and has hot shower. And there are food places right outside.

Excellent gym! Great location, very clean and pleasant interior, friendly staff. The equipment is new and well maintained. Highly recommended!

Good gym. Relatively new.

Good. Sound system. Friendly staff!

Got a good range of equipment.