Please be careful and consider carefully before signing anything with VA. I visited the gym on a 1 time trial, the gym experience itself was good. So I signed up for a promo online that suits my needs. Once a week club visit for $30 dollars/ week ($30 dollar (is half price promo)/ week for 10 weeks with 12 weeks commitment period, means after the first 10 weeks, I will be paying $60dollar/week). The supposed "link" for the specific terms before signing was not working at all (even until today and having counter check it with another browser type and another friend on their mobile/ pc). I made the mistake of assuming it is as straightforward as how it was marketed - one club visit a week. So I paid anyway and read through all the "club rules" and "contract" pdf that was sent as soon as I paid. It states nothing about how many classes i could go during the one club visit a week. The "club rules" pdf and website for class booking "mylocker" states 6 bookings at any give time and the "contract" does not indicate anything about class booking. At the end, through my own experience for a month I then realize it is 1 class booking = 1 club visit = 1 credit for each week. The customer service team responds, but are mostly unaware of promotion details stating it's a "fairly new promotion" or give wrong information which confuses you. At the end, they will just tell you there's nothing that can be done since you've already committed 12 weeks (after 10 weeks you will be charged $60dollar for 1 class booking in a week which is super expensive). The only option given is to appeal (depending on approval) for a "change in membership" type to contract even longer for unlimited club visit, but seeing their poor customer service I doubt they care very much about their individual members I decide to get this over and done with and return to Fitness First. Probably VA business model only cares about corporate membership which brings them bigger bucks. Update 9th Nov 22: they actually change the site to specify its 1 club visit/ class per week now for a similar package i took (my friend was considering it so we went to check the site last 2 weeks). But they refuse to refund or even apologize for their mistake before.

I would like to share my subpar experience with this gym. I have signed up mainly for the pilates classes and did a trial on 31 October. I was happy with the class and proceeded to sign up for a year long package. However, to my dismay, from November onwards, the pilates class format were changed to include pilates athletic classes. These pilates athletic classes are totally not what pilates is about - breath and control. Instead, the reformer is used as a machine to do various non-pilates movements on it such as jumping on the reformer bed; I tried one session and was amazed at how it can even be called pilates. As such, the number of classes that I could attend for pilates was diminished if I were to exclude these pilates athletic classes. This change in pilates class format was not highlighted to me by the consultant assigned to me and I felt it is not ethical as I had explicitly told him that I am only looking for pilates classes and was happy that I found a location that was very convenient for me. Furthermore, some of the pilates instructors are just really not so competent, unlike the instructor that I had my trial with (which was the reason why I signed up in the first place). Other issues I faced were the inability to claim my personal training session which was supposedly included in my membership. I have asked my consultant how to book a session and was informed to send an email. The response to the email was that I should walk into any gym to book the session. When I went to the gym, I asked but was told to book it with my consultant. In the end, I was not even able to book this session which is included in my membership. With all these issues, I have decided that it is no longer worth my time to continue on with this gym, and have paid the $500 to terminate my membership. I have asked for partial waiver given the above issues but was rejected. Hopefully people are aware about these issues before signing up for this gym, especially if you are looking for pilates classes like I am.

Be extremely careful about signing anything with this gym, especially with the physical trainer Aizuddin Syam. His explanation of the PT offering is just misleading, and I ended up with more classes than I said I wanted. He had sold me a fixed number of classes, but in fact it was a perpetual subscription model. They have an auto-debiting system and simply continued debiting fees for PT fees. I found out too late that I had to initiate canceling the debiting otherwise they will carry on with it perpetually. There was no notice or reminder that the minimum commitment for classes had been met. I tried to obtain a refund for the excess classes after explaining, but didn't manage to. While it feels really scammy, I wouldn't say it was blatant dishonesty, but I think their processes could be shaped up to prevent miscommunication. They also made little attempt to address my complaint and simply brushed it off, which I thought was extremely disappointing considering its a premium gym with premium fees. I would have continued being a member but they leave me no choice. Would avoid this gym.

As a former member of Virgin Active, I highly caution anyone from joining this unscrupulous gym. When I joined there was only the Raffles Place outlet but I was told that a Tanjong Pagar branch would be opening in about 3-6 months but ended up being about 9 months. The pool was supposed to be opened together with the gym but got a further 2-3 months delay. The front of house staff would continually lie about the openings and would always say that they would be open in the “next month” for many months on end. Joining their classes was also a hellish experience. Popular classes like hot yoga and vinyasa yoga for example, require you to register the same night or in the early hours of the next day to secure a spot. Then when you actually do, there is no organization and the members just lay their mats wherever they wish and if you don’t come early you wouldn’t even have a proper spot. Their billing system was also extremely buggy, with my charges often being incorrect or failing to be charged (in which case they call you multiple times a day) while I had no problems using my card elsewhere. Yet, that same diligence was never extended to when they increase your fees. They had never bothered to reach out to me to inform me that they would be increasing my dues after my contract was fulfilled (three times before I finally had enough and decided to leave). They claimed to have sent me an email each time (which probably ended up in my spam folder, where they rightfully belong anyway) when I had raised the issue to them, but not once did I see any of that diligence to actually contact me to ensure that I actually knew of the increases. Given, they might have all those fancy and fun facilities and features, but with how busy it always gets, you hardly would have the opportunity to enjoy it anyways. Off peak isn’t really an option either considering how short their operating hours each week are at most of their outlets. When they have so many members and so few clubs, you would think that they should keep their outlets open more right? Nope. All these issues combined with the little things like poor housekeeping, frequently damaged facilities, pathetic beverage offerings, unfriendly staff members, extremely uncomfortable workout shorts, worn out towels, etc, just sealed the deal for me to leave. To add insult to the injury, the welcome gifts I got were hideous pink low quality pleather duffle bag and shoe bag while soon after they started giving out sleek and handsome Under Armor ones instead. My whole experience with Virgin Active was one that left me feeling conned, harassed, and endlessly frustrated. Unless you want to feel that as well, I highly recommend you to search for other options.

To be honest, I am terminating my membership with them. It got managed in a very messy way. for a while, I got other member buying food and charged to my account for 4-5 times. They also through away my water bottle even after I ask them to keep it for me and leave my phone number. Also Instructor no show for a 7am morning class left everyone wondering!??? and do not mentioned about broken closet. They once got lost of my membership card also and the staff do not know she can print a new one immediately and ask me to come back in 1 week time?!! They have high turn over, so expect most of the staff do not know the membership or gym policies more than you. Basically do not know what they are doing. I would say their class instructors are all very nice, friendly and helpful. But other staff not that nice. Lots of them very arrogant like we are begging to join the gym. however, most of them only get paid 1-2k per month.I do not know where they get the arrogance from? When I want to terminate, they trying to ask for termination fees with no contract. Basically to rob more from you as much they can. To sum up, I would not tolerate the low level services with paying premium fees. If you can, pay more for better services studio. do not get yourself into these mess.

Extreme bad customer experience. Overcharge hundreds of dollars when I have clearly indicated that I do not want to continue my PT anymore. Cannot book any class due to the limited classes. Hugely disappointed and encourage everyone to terminate with Virgin.

Virgin Active is very badly managed with high turnover and toxic culture. The management do not listen to their own staff nor their own customers. Management spends time using club facilities rather than managing the club or engaging staff and customers. Ive been a VA member in different parts of the world. Virgin Active Singapore is the worst in comparison. Do not recommend.

Excellent service and positive vibes from reception to locker/towel management team. Efficient and fair booking system for classes. The salt room is a great place to wind down after body pump. Looking forward to possibly an addition of aerial yoga and barre class to TPC!

I’ve been a member for 3 years and leaving a detailed review. Gym floor: 3 stars there has been no equipment upgrade all this while. It was rather embarrassing when my friends at cheaper gyms like Anytime Fitness and ActiveSG gyms have even basic equipments like rear delt flies / pec fly, hack squats, hip thrust machines and etc. I hope VA will step up to include more new machines. There are too many cardio machines that are not fully utilised so surely there’s a better way to optimise the gym floor. PT: 5 stars I had the privilege of engaging Kah Wei for PT and his expertise, patience and knowledge is top-notched. He keeps himself updated with the latest science in power building, nutrition, hypertrophy, etc and even designed a program for me. I’m sure he has much more to offer when it comes to another client with different goals. Kah Wei understood my fitness goals, lifestyle and needs and has always been patient in guiding me through and explaining the workouts. He even responded to my queries via text. You can’t get a better trainer than this. Yoga classes: 5 star Lynne’s expertise was evident as she guided us seamlessly through various yoga styles and poses. Lynne’s clear communication made even the most complex poses feel accessible. She exuded empathy, always attuned to our emotional and physical well-being, creating a supportive and nurturing atmosphere. Her encouragement was motivating, pushing us to explore our boundaries without any judgment. Lynne’s positive attitude was infectious. The sharing of yoga philosophy also integrated well into the class and serves as timely takeaways for us to bring back home and also to our office.

This is one of the best gyms I have ever been to. It has all the amenities and equipment you could hope for from a proper gym. Weights, functional equipment, lifting rigs, extensive cardio section, and great studio classes. They even have a napping area, a coworking space, and an altitude training room! Plus access to a pool, and high class touches. 5/5. And I’ve heard other locations are even more stacked. @VirginActive if you’re listening please come to Toronto ;)

Just cancelled my membership. I was charged unfairly for a full cycle (90$) and also a freeze fee (20$) that was waivered during the lockdown and phase 2 and suddenly was reinstated without any notification. On top of that, one of their trainers verbally harassed me which I wrote a long email about. A group of scammers and I am so tired of them. I am switching to Pure after being a member for 3 years - couldn’t be happier

extremely disappointed with virgin active. I have supported them since they opened in singapore 5 years ago. in Jan 2020, I signed up for a 2 year plan. paying 180/month for the convenience of going for classes, popping by the gym whenever my work allows me time for it. then covid happened and they froze my membership. I'm now locked in till October 2022. however it's a very different gym. classes are always booked, in fact it gets booked up the minute the time opens, I have to book a slot to use the gym. due to the nature of my work, I supported virgin because it was accessible all the time, now it's accessible only if you book a few days in advance. essentially I can never use the gym. I brought my concerns to the staff and they said there was nothing they can do. they they will check and come back- they never did, I thought that was poor customer service, especially a client for 5 years. Cancellation fee was 700. makes no sense to pay 700 to save 180*22months. I tried to appeal on the back of the fact that I am a repeat customer and if they let me off with 200 cancellation fee, the likelihood of me re-signing with them when covid restrictions ease is probably 99%. and I probably have to work for the next 20 years and intend to keep fit as well. essentially, they are willing to earn my 3.9k for the next 22 months, than give me a 500 discount on the cancellation fee and potentially have me as a loyal customer back for perhaps the next 20 years- or about 43k assuming prices don't increase. in short, they are willing to save 500 to risk losing 43k. perhaps times are bad and they need that 500 today. or the person I spoke with doesn't really care, or the club in general doesn't really care. either way, they did nothing wrong, I signed a contract so they are entitled to enforce it. I just thought the decision making wasn't very long sighted. pretty sure Richard Branson would be happy to lose 500 today then lose 43k over the next 20 years. then again why does he even care about 43k. I am going to try and appeal again. I sincerely hope they can do something about this. but I want to urge the public to be very careful when you sign any deal with Virgin active. the facilities are great and so are the classes. but be mindful of the probability of getting those classes. they are very low. I used to go the Virgin 3 times a week, now with the restrictions its 1 time a month. my lifestyle has not changed, it's just the booking process and circumstance. if anyone is considering signing virgin, just be mindful of my story. thanks

I've been a member with VA for over 2 years but I have never thought of changing my membership to other brands because I'm an advocator for good services and amazing facilities that any outlet of VA offers. I used to go to True and Anytime. The personal touch of each outlets and the attention put in details are amazing. One great example is the machine to squeeze your wet clothes (have no idea what it is called), the toiletries available such as deodorant, body lotion and also amenities such as hair straightener (even for guys), iron board and the occasional partnership pop-up is such a great environment for all to enjoy. Most importantly, the gym equipments are top notch and always serviced frequently so broken down machines are super rare. I haven't mention, how thoughtfully each machines are arrange in a way that users don't really have to work far to go from one place to another. When it comes to classes, I must say VA's classes are close to what private studios would offer. The quality of Yoga classes are on par if not better than half of Classpass studios. I will not compare with True because their's is just a nightmare. Last but not least, I just hope that they can maintain a healthy flow of gym goers as it can be quite crowded at peak hours or make my dream come true if they would open up a new outlet (maybe in Orchard since TEL line is now there). I can't wait to go to other VA's around the globe and hope I can stay healthy with such a great environment to work out. I also hoped that the upper management can treat staff much better as I've seen many left for better offers (quite sad to see some leave). All in all, I love Virgin Active and this review speaks for all outlet here in Singapore.

This review is for the Tanjong "Sorry for the inconvenience" Pagar location. The gym is conveniently located ontop of the Tanjong Pagar MRT station. Often times one of the few Virgin Active locations open on public holidays. Be prepared to face many broken machines, non-functioning amenities such as steamrooms being broken or wifi being down, full or unbookable classes, blaring music, and an unfriendly janitorial staff. This all makes sense though because the gym is just so affordable. With rates around only $55 a week (nearly $3,000 a year) who could expect a premium experience. They do some cute motivational chalkboard drawings every couple of weeks - really makes me feel like I am getting my monies worth.

Sparkling upscale gym with top notch facilities and equipment. Unfortunately it is only accessible via one lift and a few times it went out of service and the patrons have to take a long detour from the office building to get in. Also the floor shakes too much, cant bear running on a treadmill as the footsteps of the neighboring runner causes the floor to recoil back, affecting my stride and perhaps too much impact on my knees.

Their customer service is terrible! My trainer quit without any advance notice and I still had pending sessions left which I had paid for. I asked for a refund and they said, they will get back to me. Nobody called me back. I called again and again and each time I was told that they will get the manager to call me back. This went on for 9 months. Meanwhile, I ended up cancelling my membership. And so they finally said, since you have cancelled your membership, you have lost the outstanding PT sessions! I have also been asking them to send me invoices of the payments I had made for 2020. I was told they will email it to me but weeks later, nothing came. Have followed up again and hoping I will receive the details this time! Really poor experience. Definitely not joining them again. Update: finally received the invoices.

Great gym facility, but terrible customer service & customer recovery. Was promised a refund of the freeze fees, but it has been a month and I did not receive the refund. Sent 2 emails to ask for updates, no replies. Terrible service recovery and a scam of customers who are stopping their membership.

A piece of gym equipment fell and nearly crushed me due to poor maintenance and rusted floor bolts. A piece of equipment I have used multiple times a week with no problems for months. Not surprised. A lot of broken and poorly maintained equipment. The member of gym staff blamed me for the collapse. Shocked, the member of staff who was on his phone while not watching his own client while attempting to deliver personal training. Super professional trainer.

The gym is great; facilities and instructors are awesome (5 stars!) but customer service has much to be improved on... already had 2 unpleasant encounters and I've only been a member for 3.5 weeks.

the gym is great. not the customer service - scripted replies without providing any solution. never got a response when been assured they will get back to you.

A Fitness Paradise with Top-Notch Facilities - Virgin Active Tanjong Pagar Review Rating: 5/5 Virgin Active Tanjong Pagar provides an exceptional fitness experience, with a wide range of amenities and outstanding facilities. Here is a detailed review based on my personal experience: The spaciousness of Virgin Active Tanjong Pagar immediately sets it apart, offering ample room for members to exercise comfortably. The generous space ensures that workouts are not compromised by overcrowding, providing a pleasant and unrestricted environment for all fitness enthusiasts. One of the standout features of the facility is the availability of an ice shower and steam room. These luxurious amenities offer a refreshing and rejuvenating experience post-workout, allowing members to relax and unwind. Additionally, the outdoor pool provides a unique opportunity for swimming and aquatic exercises, adding versatility to the fitness routine. The inclusion of a Himalayan salt room is another highlight of Virgin Active Tanjong Pagar. This innovative addition offers a calming and therapeutic atmosphere, promoting overall well-being. The benefits of salt therapy, combined with the comprehensive fitness offerings, contribute to a holistic and enriching experience for members. The gym's dedication to providing a wide space for free weights is commendable. It caters to individuals who prioritize strength training and ensures that they have sufficient room to perform their workouts comfortably. This thoughtful provision further enhances the gym's appeal to weightlifting enthusiasts. The friendly staff at Virgin Active Tanjong Pagar contribute to the positive atmosphere and overall experience. Their helpfulness and approachability create a welcoming environment, fostering a sense of community among members. Additionally, the wide lounge area offers a comfortable space to relax and socialize before or after workouts. The gym's location near the MRT and its presence at Guoco Tower provide excellent accessibility for commuters and professionals in the area. Being situated near various eating places adds convenience, allowing members to enjoy a well-rounded experience that encompasses fitness and culinary delights. Furthermore, the clean and well-maintained shower rooms, complete with provided lotions and hair balms, demonstrate the gym's commitment to member satisfaction and comfort. These thoughtful touches elevate the overall experience, ensuring that members feel refreshed and cared for after their workouts. In conclusion, Virgin Active Tanjong Pagar excels in every aspect, providing a fitness paradise with exceptional facilities and amenities. The spaciousness, ice shower, steam room, outdoor pool, Himalayan salt room, and dedicated free weights area cater to diverse fitness preferences. The friendly staff, wide lounge area, and convenient location further enhance the overall experience. With clean shower rooms and the provision of lotions and hair balms, Virgin Active Tanjong Pagar goes above and beyond to ensure member satisfaction. It truly deserves a top rating of 5/5, and I personally love it.

Met with trainer Nicole and it was an enjoyable experience. In the beginning I was intimidated by the machines and worried that I would feel embarrassed but trainer Nicole was friendly and patient which made me feel comfortable and confident to do the exercises. This is the first time, I had close guidance and professional advice/ tips. Nicole made things easier as she takes time to go through small steps gradually so I did not feel overwhelmed or lousy about myself. The overall experience felt like it was very personalised and hands-on unlike other gyms where it can feel like the trainers rush and go and give very commercial standard sessions.

VA is one of the best gyms in Singapore. Their classes are great, facility is comprehensive.

I almost didn't get a subscription here, but I'm so happy I ended up getting one, and that's all thanks to JJ. I arrived at the gym quite late, it was after 9pm. I already had another gym in mind, but as I was nearby I decided to take a look at Virgin Active too. JJ was both professional and friendly (I didn't expect so much positive energy from someone at 9pm) and explained to me with lots of patience what is included. He kind of convinced me to get the subscription - great communication skills! Now I can say that I definitely made a good choice. It's been a month since I've been using the gym 5-6 times/ week and it's everything and much more than I expected. The changing room is clean, spacious and bright, it provides multiple hairdryers, towels and gym clothes. The training room is spacious and has enough equipment, even on the peak hours it's easy to find something available. The gym has a wonderful view that you can enjoy when using the treadmill. I tried a few of the classes and my favorite by far is Grit - short, but intense. I also liked the hot yoga class. They have some interesting and creative classes as well, such as Barre (a ballet inspired workout). I totally recommend this gym. I really have no complains.

Rules for the sake of rules. And expensive. Apparently, you HAVE to do the class warm up EXACTLY as prescribed when doing a class. Lol. You cannot, even if you remarkably know your own body better than them, do your own stretches. Big brother knows best. We have rules? Why? Cause its the rule. Note this is not a written down policy (naturally as its rather unenforceable) just something they make up because they have to feel important for themselves. Given like any gym you are rightly asked to sign a waiver form, this isnt about injury liability this is just about the instructors and staff decreeing power amongst themselves and then feeling self important when they address and enforce their own rules. For the money and total lack of common sense i would strongly recommend another gym.

Great gym, especially for international travelers with premier memberships. The gym offers so much space and variety of exercise types. The dedicated deadlift area was definitely a plus. The free gym gear and towels are a must. Just wish the weight area was a little bigger to match the rest of the gym.

Horrible service and communication from staff and admin team

Amazing gym with amazing trainers and amazing crew👍

Cancellation fee was said to be waived, but still got charged. Refund was promised but never issued (8 weeks gone). Have to keep asking and keep receiving “we are looking into this”. Let’s see if/when this can be solved?

Arguably the best gym in Singapore!! I usually feel claustrophobic working out indoors but this gym is HUGE and doesn’t make me feel that way. Also love the BODYPUMP and Reformer Pilates classes, so excited to try out the Yoga and other classes as well :)

Best gym in Singapore with a wide variety of classes by really passionate fitness instructors

An exclusive fitness gym with all the hightech gym equipments. They have wide range of classes. This gym club have Himalayan salt room sleeping pot, and lounge area where you can have free tea and coffee.

Extremely wide varieties of equipments and class to attend. Almost all staff and trainers met are professional and very encouraging. Vv motivated environment for workout.

Clean and well equipped gym with good variety of classes. Giving 2 stars less cos pilates instructor Celia looked like she really hated her job and wanted to make everybody else hate it too.

I like that it is fully connected (sheltered and air-cond) to the train station, and there is a mall downstairs. The facilities are good, and it is a good size. Also a convenient location from the offices around.

Fully functional gym, the salt room is such a bliss to have, a place to relax and nap before heading back to the office. If you are keen to sign up, ping me for a referral link, 50% off 💪✴️

Have been a member for a few months now. The facilities are great and love the classes! The instructors are super professional and encouraging! Nicole from the front office has been super helpful and extremely friendly! Thanks Nicole!

Tanjong Pagar VA Since coming to the gym, the facilities are great and the atmosphere is amazing. It really allows for a conducive environment for working out. Since I’ve also signed up for the Pt sessions, with my trainer being Thapelo. In the span of 3-4 months I was able to gain 4kg of muscles, and learn a lot of new techniques and correct my form for some exercises. Even after our sessions ended, by following the exercise plan he made for me, I was able to lose around 9 kg, but still retain the muscle mass. Overall, it made my gym sessions much more motivating, and I could actually see a lot more results from my sessions.

First they changed to new mats and now they have new blankets in the yoga studios!!!! Yippee! And a special shout-out to one of my favourite instructors Georgia, a very pleasant, dedicated and experienced yoga teacher in VA. ( now a reformer instructor too!) I have been attending her classes for 2 years and I have seen myself improving leaps and bounds from her guidance. Her instructions are very clear and easy to follow. Great for newbies who want to try out yoga for the first time!

My life has changed after joining virgin active. Generally I feel more energetic and less tired than before because of my fitness. Through my gym life, I love to take Jessica T’s yoga class regularly. It was my first time to try yoga in my life, and I became loving yoga because of her. I am satisfied that my flexibility has been changed and always feel good physically and mentally after taking her class. I strongly recommend to take her class if you are looking for a great yoga instructor.

4/5 for the gym 5/5 for my personal trainer Thapelo He helped me get in shape for my wedding in a short span of time (2 months) and was very adaptive with my workout plan during and after my wedding I got to know of his services when I approached him for some questions on my workout plan and he suggested some helpful tips without withholding information. This made me feel comfortable to opt for his services and had 100% trust in him and his abilities. I would look forward to each session, as it was fun and focused at the same time. Can’t recommend Thapelo enough!!

This expansive club boasts modern facilities, featuring a clean and well-lit changing area that is meticulously maintained. However, my disappointment arises from the absence of Rpm classes, especially with the recent closure of the Bugis branch and ongoing renovation affecting classes. The limited availability of cycling classes is a drawback. Over my six years with Virgin Active, I've noticed a constant rise in membership fees coupled with a decrease in offerings compared to the past. Several excellent instructors had left in recent years. I hope for more innovative experiences and unique propositions to be introduced, enhancing the club's appeal and retaining loyal customers.

A lot of machines under maintenance (stair master has been missing for moths, same for ercolina - still missing today). Because of that you end up waiting... Not as premium as the price suggest but still fine. The staff is really lovely though

Jessica T is the best yoga instructor I have been under, and over the years, I have been under several. Since I started attending her class just over a year ago, I can feel my physical and cerebral health getting better. Jessica’s class is a must to find.

Amazing facility, top equipment and great environment. Good service with friendly staff, super clean and comfortable gym for everyone from beginner to professional athletes to train at. I will definitely be returning to Virgin in my future trips to Singapore.

Met with Nicolas at Tanjong Pagar to enquire about a gym membership and was really helpful with everything. Aside from the amazing amenities, he really set the place apart from the other gyms and decided to join on the spot. Don’t regret it a single bit and have been going almost every day!

My experience with Virgin Active Tanjong Pagar has been exemplary from the outset. After signing up for a trial online, Nicolas promptly reached out, offering a detailed and enthusiastic overview that set the stage for a promising start. The warm welcome extended during my first visit, where Jo provided an insightful tour of the facilities and classes, coupled with Jo and Justine's clear and enticing explanation of membership benefits, made the decision to join an easy one. The facilities impressed with their maintenance and user-friendliness, contributing to a seamless initiation into the gym environment. The high point of my early days at Virgin Active was a complimentary Personal Training (PT) session with Vanessa, whose professionalism and personalized approach were so convincing that I signed up for a 3-month PT package. This level of personalized attention and quality service has made me extremely satisfied with my decision to join Virgin Active Tanjong Pagar. The team's commitment to fostering a supportive and motivating fitness environment has greatly exceeded my expectations, making my fitness journey both positive and rewarding.

Went to compare a few gyms around the area and Virgin Active stood apart from the rest with their facilities, equipment, and the staff. They are currently doing some renovation and added a recovery station for stretching with a few new machines, which is a great addition! There are also a ton of classes, at all hours (they book up fast!) And so far, my experience has been pretty positive. Nicolas, who was my consultant took his time to show me everything and explain the options, is also very responsive whenever I have questions or need help, another great bonus! May not be the cheapest gym in SG but I definitely think that is worthwhile, especially if you watch out for their promotions!

I loved this gym! Pros: Firstly, there is no hard selling tactics used like other gyms in the neighborhood. They are transparent about their rates online, unlike other gyms that will give you a "special price on immediate sign up" type of "offers". They deliver what they charge for, the gyms are sparkling, class apart from most gyms. The vibrant ambience, the facilities, tons of equipment, healthy cafe, space and lots more makes anyone look forward to work out time. Cons: - For a location like tanjong pagar where there is residential crowds as well as office crowds, they could do with classes during the non-peak hours too. Classes were always too full at peak hour. - At the end of my contract, I faced some challenges ...(I didn't end it because I didn't like the gym but I was relocating) and ofcourse there is always a one-off case but many businesses with membership contracts like gyms, phone companies have such issues, so no surprise there. Though I must say the staff were very helpful and resolved the issue within the week.

My fitness home 💕

Amazing atmosphere. There are a lot of space between the machines and there are sufficient showers for females that I have never queued for. Love that the staff do not disturb us or try to upsell packages. They will check you in at the counter and you are free to get on with your stuff. Even for goers who only came for the trial, they won’t be made to feel obligated into joining the gym.

Spacious, great facilities, equipment is clean and fit for use. The ambience and decorations make it a modern and lush place to work out!

One of the top notch gyms in town, and understandably more pricey than others so that it’s not so crowded. Best classes (in my opinion) are hot yoga and altitude. Roughly members would pay $200+ a month for a 12 or 24 months package but they charge you by weeks I.e 52 weeks or 104 weeks. There’s plenty of equipment and interesting facilities. There’s a pool shared with Sofitel, Himalayan salt inhalation room, sleeping pods for the busy executives wanting a quick nap, yoga studios, les mils classes (bodycombat, bodypump) and workout area with free weights. What I love is their threadmills machines come with Netflix (you need your own account) and YouTube! There’s complimentary attire they would rent to you, and also shower facilities and hair dryers etc. lockers are available as well. Everyday there would be fruits in a basket and free tea and coffee and water :)

I love being a Virgin Active member and I have frequented most of their branches but the service standards at this branch in particular is nowhere near any of the others. Quite a few of my friends who are regulars of the Marine One branch have spoken poorly of the Tanjong Pagar branch and I can't say that I disagree. Being pretty new to the Tanjong Pagar branch, I asked for some help and directions because I couldn't find my way around. The staff at the counter was very impatient with me and spoke to me like I should already know everything. They also managed to lose my gym member card and told me they can't do anything about it. When I prompted them further to give me a proper solution, they told me to get it reprinted at Marine One. Such great service recovery. I honestly think the service staff here should go check out their counterparts at the Marina One and Paya Lebar branches to learn a thing or two about customer service.

Posh! But entrance lift is a bit tricky to find

Spacious clean and great work out place.

One of the best gyms I was around the world. Have a lot of classes, all the machines you could need and a lot of space to workout with your own body and weight.

Really disappointed with the service since lockdown ended. There are no classes available to book, extremely difficult to get slots with the trainer and they are still charging members full price for facilities we can't use as per the original contract. When I asked them to cancel my membership ( after being a member for 2 years now, they said I would have to pay full price till the end of my membership period. Truly exploiting customers even in these covid times. Very disappointing!

Nice big gym with ample of workout space.

The best of the Virgin Active gyms in Singapore. Spacious , very well equipped. Separate area from olympic bar exercises. Enough squad racks. Spacious functional training area . Access to relaxing pool area.. what a treat! No need for padlock. Towels , gym shirt and short are provided. Highly recommend!

Came for a casual workout, such an awesome facility. Was there during peak hour and could still move around freely. Staff were exceptional and went over and above to make my casual visit quality. Equipment is first class with a well thought out floor plan. The outside swimming pool is an awesome aspect and a great way to finish off a session.

Just a gym, high class gym

This is where I make all my sick gainz.

Good high quality gym with friendly staff! But the membership prices are very high and it gets really busy every day from 18:00 to 20:00.

Recommended. Does it get any better? Anywhere? Doubt it...

Never enough glasses and cups, seems under resourced

Most space in free weights area amongst all Virgin gyms in Singapore

Excellent facilities

Smaller than most of the other Virgin Singapore outlets, but love coming here for the altitude room!

Edited on Nov 13: This used to be my favourite Virgin Active outlet, however the service level dropped significantly after lockdown. In addition to other people's comments, it is unbelievable that the club has been short of face towels for a few months. I mean, how difficult it is to get new towel stock from Fairprice across the street? Also, the restroom basin is the most inconvenient design i've ever seen. There is a huge mirror right in the middle of the basin, only about 20cm from your face, which rightfully blocks the faucets. It is impossible to wash face, or wash hands without bending ( to look for the faucet). While there are multiple disinfect spray bottles around as safety measure, many of them are with spoilt spray head. No one ever checks when filling the bottles? Have been a member for one month, and in love with the facility. Very convenient access to multiple outlets in CBD area, the member experience is good so far (noticed that they set guest pass price bar to control the crowd). One con is the Grid area (aka open training area) is often occupied by back to back group classes after 6pm. For people don't attend classes, many facilities like battle ropes, TRX cannot be used during the time period.

A wonderfully clean and well maintained gym in posh surroundings. Plenty of equipment, modern and spacious.

Dirty equipment

Pricy package. But good classes

great gym with access for guests staying at Sofitel City Centre

Really great gym, lots of good equipment

Good gym, best i seen in Singapore

Great equipment and facilities

Yeah!

Amazing gym totally recommended.

Amazing gym. Expensive but great facilities.

This place helps me burn calories from eating food. Lots of food.

Nice facility and easy access from MRT

Pricey

Excellent gym with all the right facilities you need

It's very spacious and the pool is just gorgeous! The staff were lovely and very helpful, looking forward to visiting again sometime 😊

Excellent facilities!

A very neat and classy gym...

Lives up to virgin active reputation. Needs better communication about when facilities are down or limited due to new social distancing constraints or maintenance

Horrible customer service from beginning to end

Noice place to workout, friendly staff, proper weightlifting equipment with premium service. Do recommend for gym rats with fat wallets

All in all okay. Mixed attitude from staff; some very nice and friendly where others are apathetic and put in no effort.

Amazing and huge gym to workout in. They have great classes if you want to stay lean and good trainers for helping you out to stay fit…

Good facilities and trainers however they overcharged me and I’ve yet to receive the money back. If you’re overcharged it’s as good as not seeing that money again.

One of the best gyms in town, great facilities and well maintained equipment.

Pretty spacious and clean. If you ever need a trainer and do not know who to choose, I recommended Ivan to be your trainer. Pretty knowledgeable and will help you to achieve your goals.

Beautiful layout , more equipment that one can shake a stick at. Stunning Himalayan salt room and pool . I was taken around by someone cute but not too bright. Very atas màybe not so much soul.

As a first-time gym-goer, I must say that my experience at this fitness center has been nothing short of exceptional. From the moment I walked through the doors, I was greeted by a friendly and knowledgeable staff member named Alex. Alex went above and beyond in showing me around the gym and highlighting all the top-notch facilities available to members. He was patient and attentive as he explained the pros and cons of each membership type, ensuring that I fully understood all the options before making any commitment. What truly impressed me was Alex's genuine interest in helping me achieve my fitness goals, rather than simply trying to sell me a membership. Unlike other pushy salespeople I've encountered in the past, Alex's approach was refreshingly authentic and personalized. Overall, I must say that I am thoroughly impressed with this gym and the top-notch customer service that Alex provided. Thanks again for your assistance!

Facilities are maybe great but not apply for here customer service. if you just want to concentrate workout then maybe fine but, if you want at least basic customer service standard then suggested you may reconsider to sign up here. Nobody care you especially receptionist.

Joined Virgin Active at Tanjong Pagar recently and I am enjoying every aspect of it. Classes are amazing and fun and definitely would recommend trying them out! The staff there is really friendly and special thanks to Nicolas Tauvy who has been assisting with me from the start and has made my experience more enjoyable!

I have been a member of Virgin Active Tanjong Pagar for nearly 4 years now and I must say that being a gym owner myself there is no doubt in my mind that this club delivers the best experience on sooooo many levels to its clients. being a gym owner in the past its very very tricky to please all clients and upkeep maintenance, the Annual maintenance costs , overheads of housekeeping supplies and rental is a lot of strain for this industry already and while customer experience is crucial in soo many aspects we also must have some compassion before complaining too much about the upkeep of facilities and lack of maintenance when clearly we are members can do our part by being respectful to how we use equipment . Being mindful of our surroundings and having compassion is enough and free of cost that we can offer, the regular wear and tear of equipment will happen and be maintained. I have never had a bad experience and maybe if we stick to the purpose a gym provides which is fitness and focus on improving our overall wellness then maybe we can progress beyond complaining. Yes there is scope for improvement like the clothes provided , they are really weird in size and the color compared to the raffles and marina one branch but overall the experience is very pleasant and consistent performance from the team :-) Good job guys :-)

Update: 2023 I have to make a big call out to Rudy Rahman a Personal Trainer who played a pivotal role in my recovery following cervical artificial disc replacement surgery. I went from having the mobility of a T-Rex to regaining full mobility and strength. Very few PTs are truly skilled in rehabilitation, Rudy is one who most definitely is. Original review. A gym that offers state of the art facilities, the gym is clean, the staff are super friendly and helpful. Best club in town.

Is Rudy Singapores best trainer? I am a slightly older male who had a few muscular issues. I trained with Rudy for a year and my physical well-being improved out of sight. His sessions were always positive and interesting helped by his positive outlook on life.I would definitely recommend him as your next PT.

I am a Yoga lover and i find that Lynne Soon yoga classes is great!!! She brings positive energy and strong vibes to her classes every time, as I can feel it while practicing with her (which brings me coming back for more!). She gets down into proper alignment of basic poses and also breakdown into small poses to get into advance poses seamlessly! She also curates sequences that is easy to flow but yet challenging. Her cues are very soothing clear. Thanks Lynne!

Been a member for the past 2 years and I really enjoy coming to this gym. Staff are friendly and always helpful. I've enjoy Jessica's yoga classes she makes every session challenging and somehow fun My fitness has increased noticeably and I look forward to her classes. Keep up the great work 👍

I had the pleasure of practicing yoga with Georgia for Hot Flow and Yoga Calm for a trial class on 24/9/2023. She is an exceptional yoga instructor who excels in promoting both mental and physical well-being. Georgia possesses a deep understanding of yoga's holistic benefits, and their classes reflect this expertise. One of her standout qualities is her excellent communication and clear instructions. She creates a welcoming and inclusive atmosphere in each class, making even beginners feel comfortable with her modifications and progressions for advanced practitioners. Georgia is adept at tailoring the practice to suit individual needs, ensuring that everyone can progress at their own pace. She incorporates mindfulness and meditation seamlessly into yoga sessions, helping me find inner peace and reduce stress. Physically, I've noticed increased flexibility, strength, and overall well-being. I highly recommend Georgia to anyone seeking a yoga instructor who not only fosters physical health but also provides valuable tools for mental well-being. Her expertise, clear communication, and warm personality make her a standout choice for anyone on their yoga journey.

Justine Orlanda is a relationship whisperer! Her guidance at Virgin Active is invaluable. With her expert advice, I rediscovered i am more than capable. Her caring approach and insightful suggestions have truly made a positive impact in this journey. Highly recommend!!!

Amazing experience and satisfied environment. I just signed recently and it has been all good till now!! Especially appreciate my relationship consultant Charisse, she was very nice and helped me take a tour of the whole gym and gave me lots of instructions.