I was waiting to use the Squat Rack after the trainer and his client were finished so I decided to wait nearby and do some stretching while I waited. The trainer approached me and accused me of staring while he was training his client. I told him I was just waiting for them to finish so I could use it but he was extremely rude, sarcastic and confrontational. I was offended and felt that as a paying member, this is not the kind of treatment I deserve from a member of the staff. I am shocked that the club can employ this kind of staff especially in the customer service industry. No tact at all. I am definitely not going to renew my membership at the end of the year. Never been treated with such disrespect in my life. The branch in question was True Fitness Velocity @ Novena.

Been a member for many years. During circuit breaker period in 2020 they asked members to continue paying the monthly membership to help with their cash flow and I did. Fast forward 2022, I am medically certified not allowed to gym until after my operation, they would not allow me to freeze my membership. No compassion.

Was walking home in the evening and got approached by a sales rep to intro me true fitness. Asked if I got 5 minutes to spare to view the gym and said yes as thought it would be brief. After the gym tour, met Jude who is one of the most condescending, judgemental and know it all person I have ever met not to mention he reeks of nicotine. Tried to brainwash me with tons of ridiculous things such as "you can eat whatever you want and not gain weight" and blah blah blah. Beats me how he became a club manager with his awful demeanor and selling tactics. The whole thing which I thought would be brief turned to more than 2 hours. Suffice to say, should have just walked away in the first place as wasted my time there. Why would I want to join a gym that is more expensive than my current one, locations are limited and not 24/7?

Reception can be improved: Only 1 towel provided, mostly the towels are water repellent, means you cannot really dry up after showering. Gym floor is good: Lots of stations and you should be able to find one that fits your training needs. Changing room can be improved: No tissues provided in the changing room. Bring your own padlock for the locker. Small lockers with no clothes hanger.

Disgusting... received a call telling me I could have a free gym tryout. I confirmed with the caller about the free trial and she said yes. When I went down, they forced me to buy a membership before I could get the free trial. Ridiculous. Was seriously considering Gymming there since it was convenient but I detest lying companies. Good equipment or not, doesn’t matter if integrity is not part of the company. I’d rather travel more to a small honest gym then this place. Thinking of Gymming here? Nah don’t bother

Keep away from here unless you want to get ripped off. Really regret signing up with them. They never mentioned its practically impossible to get gym slots when signing up. Their app is pretty much broken, but even after showing them the problems it has, they insist to keep trying. Their coaches will only manually book slots for members who pay for personal training session which is an extra 75+ per hour

Dismal service. The personal trainers act like they own the place and are rude to anyone not paying for their ‘premium services’ (sic). Now some of the equipment has been reserved for personal trainers use only, so you don’t get what you paid for. Cancelling membership is like leaving Hotel California…. This proves the old adage “you get what you pay for”. Other gyms cost more, but give value for money.

On 27-Jun, between 8:30pm and 8:50pm, due to the studio aircon was not working well. Hence, I was told by the Bodypump instructor to open the studio glass door to allow for some ventilation. However, a PT was passing by and came to close the glass door. I was telling him that the aircon in the studio is not working well, hence, please do not close the door. He simply ignored me and shouted at me “Why other members don’t complain?” Is this the professionalism being a PT at True Fitness? I’m a corporate member and I won’t want to consider signing up for a PT course after this encounter with a rude PT. I personally think that such behavior is totally unacceptable in the service industry. Can True Fitness seriously look into this issue? I didn’t manage to get hold of the name of that local Chinese PT(without spectacle and look fair).

READ BEFORE SIGNING UP! There is a clause that allows the gym to raise your membership fees AT WILL. So if you think you have a good deal, maybe think again.

The Manager Noor explained that the system wouldn’t allow him to charge me only for a month membership from 04 June as their billing cycle started on the 15th of each month. This meant that I would have to pay for more days than I would use the gym. As I did not want to pay for the gym when not using it, I couldn’t sign up. The Manager acknowledged the loss of the sale and so we didn’t continue the transaction. Their system is quite limiting and I can see how the previous reviews found this a barrier to joining the club. Three stars for the gym itself as it was a good setup - had enough equipment and wasn’t busy on a Saturday morning. Also for the True Fitness team as they did try to accommodate my request.

been a member of this fitness more than 2 years as my office was at the same building before lockdown. while lockdown period, i visited there to terminate membership. the guy told me not to terminate as they are not charging until further notice. today i got email that they charge 1 month , I didnt hear anything from them that billing has started. I asked them to terminate asap, the manager told me to pay 1 month fee first to terminate... asked when has billing started? they said only 2 days ago, and asking me pay for full month.. I will never recommend this fitness and very dissappointing..

Inefficient customer service I was continually charged on my card despite cancelling my membership two months prior and it took one week of daily callings before I was finally able to speak to a manager who could give me an explanation

Crowded on weekdays evening. Front desk staff is always friendly and accommodating. Gym is spacious enough. Have been training for nearly 1 year in this gym and so far the experience is good.

I had a 1yr contract of true fitness. They called me and asked me if i wanted to extend the contract. I clearly mentioned that i wanted to cancel the membership. There was no guide or explanation about how to cancel the membership. Now it expired alr but they are still charging me. Telling me that they are not going to refund for this and it goes to month-to-month contract automatically if i don’t email them to cancel the contract. It is very irresponsible that they don’t even inform me what to do and anyhow charge me. I’m so disappointed of their response and never going back to this gym. Please wake up. Don’t signup with this kind of irresponsible gym.

Quite the scam. Highly do NOT recommend. Gym slots are impossible to book from circuit breaker and staff conveniently ignore your emails for cancellation after saying that there we'll be charged a retainer to halt the membership. Worse part is that I've signed up for a 3 year package that has not even started. Unlucky!

I would like to share my experience with Personal Trainer Rommel. I felt confused and unguided during my sessions with Rommel. While he provided some guidance during the initial exercises, he seemed disinterested and negligent during the rest of the session. Instead of correcting my lifting techniques, he allowed me to continue performing exercises incorrectly without any guidance or correction. At the end of my session, i politely approached Rommel to seek advice on how to improve and correct my lifting techniques. To my dismay, he responded with a bad attitude, claiming that he had already guided me during the first few exercises. However, he failed to address the fact that I had been using the wrong lifting technique for the majority of the session, leaving me unknowingly practicing incorrect form. He is not a trainer that exhibit a genuine dedication to teaching and provide proper guidance to their client, it is disheartening to note that I have not observed any passion or enthusiasm in Rommel's approach to teaching.

Generally decent place to gym for the good location. However some equipment is old and getting rusty (namely leg equipment). Lighting is getting old and yellow and gets very dim in the evenings casting a dull, low-energy vibe to the gym. Will raise the stars on this review if I see improvements. Fyi for those looking at the photos. This is not how the gym looks like.

Trainers - Trainers here seriously lack gym etiquette and consideration for paying gym members. They hog the Smith and leg press equipment for their entire hour of training themselves. 1 of them even insisted he was still using the Smith while occupying other equipment. Leg press was loaded full of plates, how to share usage?! No internal discipline on restricting their personal use of equipment to off-peak hours after 2pm and duration of use. Equipment - Most of the equipment are old and smell of sweat. Some are even reserved for PT client use only and kept in a room. But trainers themselves can use these reserved equipment for their own training! Towels - Recent move to issue only 1 towel while encouraging members to BYO. Number of gyms - Reducing, merging of brands -> more overcrowding, less premium access. All the above are taking things away from members without reduction in fees. Trainers here are self-entitled and have more privilege than paying members. Think hard before renewing or even signing up.

Lousy Customer Service and slow response

Pushy sales tactics!

Used to be California Fitness. Bought over by True Fitness. Minor renovation done to make it more spacious but still can be crowded at night. The place is clean and generally well maintained. Personal training available. Find a suitable trainer by observation and qualification / background check.

Poor customer service, dragging customer time from not reply email for customer to suspend membership for more than 2 weeks, after 2 weeks get replied mentioned that not applicable for now. Everything possible before sign up and impossible after signed up

It has been an amazing experience with True Fitness Novena so far. They have accommodated to all of my request and I am very grateful to have Sherrie, my personal trainer, to guide me through my fitness journey. She is extremely thoughtful, friendly, and knowledgable in many aspect. Highly recommend her as your Personal Trainer!! Overall, great customer service and amazing facilities. Thanks Jude (General Manager) for recommending this gym to me :)

I will like to give 0 star but unfortunately I can’t. Please think before you sign up. I signed the contract for 12 months but they can just anyhow raise the price. Then what’s point to sign up 12 months commitment ? That’s so unprofessional.

Tapping on Sofia's review on Ryan today, I attest to her review on Ryan, well done. Though I had not signed up with him as my personal trainer. In my one on one session with him last year when I joined, he guided me well on that one session. Being a gym goer for years I can see he is very knowledgeable by the questions I asked and advice I seek on my condition, he thinks " out of the box" n he understands the body anatomy very well. My hubby joined the gym much later and he too agreed that Ryan is good n very knowledgeable n understands the body anatomy well. Thank YOU Ryan for being very kind and never hesitate to advise me whenever I seek an advise from you.

I spoke to one of the sales assistance to apply for a free trial, not only was she not responsive, she was also stand-offish and her customer service skills was not informative and pleasant to talk to. No thank you.

Weight machines spoiled, steam room down, for months and counting, no repair work has been done...

Tried booking through my app but always fully booked for this branch even though I book at the exact time. Overly crowded.

Started alright but when we wanted to terminate our membership, it turned out most reviews were accurate. On top of that, the trainers are more preoccupied with the female gender and their phones than with their clients.I would not reccomend this facility by far!

Whenever True Fitness excitedly announce that they are renovating the gym, don't be excited. Renovation = DOWNSIZING to True Fitness. Suntec gym renovated (downsized) to Millenia, Novena renovated (downsized) from 3 floors to 2 and god knows what happened to Chevron house. The latest Novena gym was a huge disappointment, no more room for classes and cycling studio, and the bathrooms are even more pathetic than your public gymn bathroom - entire men's bathroom only has 4 square stools (1 foot x 1 foot) and no bench! It virtually impossible to change during peak hours and social distancing in the bathrooms.

I had the most pleasant experience training with my trainer Ryan, he’s the best trainer I had so far. As a cancer survivor, not only I suffered from neck ache/pain often, my left knee began to give me problem n both knees was diagnosed by doc as arthritis knee. I couldn’t walk more than 15mins, needed knee guard always. I had L5S1 fusion of disc surgery some 20 years back n somehow tat side of neck was always painful n achy. 20 sessions of PT with Ryan who is caring, polite, attentive n professional, now I’m able to walk 7-8km around 18000 steps without knee guard! My left knees now almost pain free even my neck pain/aches r gone. He even guided me thro the machines in gym tat r suitable for me so I can do it on my own, I’m thankful for tat extra mile he put in. To try saving myself fm knee replacement, whatever Ryan taught me I have to diligently do it for life time. I’m truly grateful to God for Ryan, I called him my Angel. He had helped me to regain my confidence in walking n exercising without pain. Appreciate so much Ryan, thank you! ♥️

Personal trainers (PT) are more passionate about training themselves than training their clients - unhappy to share machines and rudely telling members to wait while they train themselves. Upgrade of the gym equipment is long overdue. Weights area is too small.

Very lousy in charge

One of the worst customer support when there is a incident... Strongly dont recommend this gym. Gym did a very bad mistake and the management refuse to speak with us knowing that they cant revert anything that has happen so they keep quiet and play the waiting game. Never going to continue my membership again and I will make sure non of my friends also joining this gym....

Disgusting, totally untrustworthy. I joined the membership for one month in September last year, because the staff said that they could try for one month first and renew the membership only when you feel good, if no and contacted them to cancel 15 days in advance. After paying for one month, I told them in advance for the second month, but they never cancelled my membership . I went to the gym to find the manager, made an appointment in advance and asked us to go there. After I went there, they refused to meet with us for various reasons. I still have my money docked until this year.

Great place for fitness lovers! Expands on 2 floors with every fitness machine you can think of. The best part are the group classes that they run, which ranges from body pump to spinning to dance class to yoga, the list is endless. The personal trainers are amazing and the facility is quite clean with friendly staff. I started my workout in January this year and since then have recommended the place to 3 more friends. We all attend group classes and personal training too and we are loving it. Located conveniently at velocity mall novena and has many other branches as well. 1 star less as they are closing down the steam and sauna soon, also no merchandise was given upon joining which was caused a little dip in my excitement but overall a thumbs up for sure! 👍

My girlfriend called to cancel her gym membership, the operator already agreed and processed her cancellation. But the system still charged her debit card. She had to personally go down to the office after work to see the manager, so as to get refunded via cheque because the system charges money so fast that it can’t be reversed. Worst, after finally receiving the cheque and get refunded, a few months later, she gets charged again?!?!?! When she should have already terminated her membership long time ago. The reason given was that their system will automatically renew contract for 2nd year and not 3rd year onwards since they will adjust their price every 2 years. Now my girlfriend has to go down to this office again to see their manager and get refunded again via cheque, and wait for refund again?!?!?! It’s clear that this company has designed its system to scam your money in every chance they can. If you are careless and do not track your card bills, your money will be unknowingly taken by them despite their operator claim to have processed the cancellation for you. They blame their own system when this happens, Really?! Come on, stop giving irresponsible excuses. Look they aren’t even replying to their bad Google reviews for customer recovery, shows how much they really care about you. Please do not sign your Gym plan with True Fitness, unless you have lots of money to squander of course.

The Personal trainer - Sherrie is professional and knowledgeable. I’m impressed with the section with her. So happy as learning new knowledge and skills.

The people here are relentless. They literally hardsell the membership to you despite you insisting that you don't want it. They'll make multiple subsequent calls to persuade you to sign up. For the last time, stop calling me.

Very new equipment but rem to bring own padlock as the lockers are not tag scan or digital locks. Span over 3 floors, the locker room and shower is showing some age.

Sherrie - the gym trainer - coached me on exercise tips to strengthen core and muscle today. After many years of exercising, I learnt from her that I had been doing it the wrong way all this time. She showed the right way to do simple things like core exercise for abs and push ups for the chest. Very professional and knowledgeable.

Gym is ok with sufficient equipment, towel seems to be old and locker room is small. Need bring own padlock

Have been following training advice from social media etc.. Nothing worked.. Finally decided to take up personal training with Nic thru friend's recommendation. He made weight loss & toning so easy to understand and achievable.

I've been practising yoga with TY for many yrs until 2 yrs of covid disruption causes me to put on so much weight; which in turn aggravated my painful knee condition..Nic, my PP TFX trainer then, now aka Nic Novena has trained me to build more muscle strength, to be stronger and better mobility without pain.He made training fun n effective..an hour passed ever so quickly in every training session without realising.. In addition, I've big praise n gratitude to the Novena counter staff, their smiles n cheerful greetings are always so welcoming ...it's simply joyful training in Novena..n PT-> Nic 😊👍

Had a good session of stretch with PT Sherrie recently. She relieved the tightness in my body as i'm a very active person who exercises 6 days a week. Felt 👍 after the session :) She's also experienced with yoga and pilates.

I have been a member of True Fitness since Apr 2022. Due to covid, my yoga/gym routine was severely disrupted and my sugar score went horribly high without me realising!!! It was a rude wakeup call. I have two major streams of exercises. One stream is yoga for flexibility. The other is gym routine training. My trainer is Nicholas aka Nic. Nic is a certified PE trainer and he really has helped me reduce my body fat, gain muscles and develop stronger core and strength. We started at Pacific Plaza and are now at Novena Velocity. After a six month regular gym training, I can see my body stronger and better shaped. I can now do functional tasks with higher energy level. Overall I feel much healthier as confirmed by medical scores at the clinic. Therefore, I will happily recommend Nik to help train people to become healthier, stronger and happier!!!

Friendly staff and place us vlean

Suresh is Best And prioneer Mamger for 7 to 9 years , loving amk branch hopsitality too

On the 3rd floor next to kopitiam.

Machines are too old, prefer harbourfront.

Not anywhere near expectations

Awesome. Friendly staff.

Great

Nice ambience nnice food

Great place for Fitness.

My place to do sport

(Translated by Google) If you are healthy, you need to use the elevator to go upstairs. Wheelchairs ca n’t get there. (Original) 健康空要用電梯到樓上，輪椅客不能到，无得健身。

(Translated by Google) The coach is great. (Original) 教练很棒。

Certain equipment and machines here need replacement. The staff is friendly and trying its best though.

(Translated by Google) I’ve never been to a score that I don’t understand. I’m sorry. (Original) 從来沒去过不懂的評分對不起

Great place to be for a good workout. Monday evening usually quite pack but other days are fine.

Good location and availability of sport gears in the mall

(Translated by Google) This is a good home, if you have been there, you will feel very good, okay! (Original) 这个不错建身院 ，如果您来过就会觉得很不错，還好!

Valuable equipments

Lunch time usually crowded

Decent equipments, although some are quite old and need replacement. The layout could be better, as the free weights area and squat racks/ smith machine corner is really narrow, especially when it gets crowded.

Fitness centre

Always a pleasure to go to this gym. Reception staff are so warm and friendly. Trainers are also helpful and knowledgeable. My personal trainer is knowledgeable and professional. Have seen very good results. 👍

My every session with Rommel was intense but overall session with him was very educational & informative. He never failed to pay attention to my training session even at night when i texted him, he will response very quick. Everyone was asking me how do i look like an expert in IG and i have to give the credits to Rommel Ratay my first energetic trainer. Love his every session every now and then.

Ryan from True Fitness Velocity is an awesome gym trainer who has made a significant impact on my fitness journey. Ryan’s ability to tailor my workouts to align with my fitness goals and requirements (due to a past injury) is remarkable. He exhibits patience when needed and can also be a motivating force when I require that extra push. Furthermore, he consistently shows up on time and prepared for our sessions. His reliability and concern for my safety are greatly appreciated. What's remarkable about Ryan is his dedication to getting things right. He doesn't allow shortcuts or fewer reps. He diligently ensures my proper form for every workout exercise, correcting it if necessary. He takes the effort to modify them, if needed, to guarantee correct execution Thanks, Ryan, for your exceptional dedication and support in my fitness journey! Additionally, I've observed a few other excellent trainers at this gym. I have first-handed seen how clients have benefited from their training. I would like to highlight 2 other trainers: First up, Mr No-nonsense trainer, Rommel, is all about making every minute of their session count. He focuses on intense and effective workout training. Rommel's goal is to ensure his clients maximize their time during the gym workout session with him, leaving no room for distractions. And there is Mr Guru Joshua, who is dedicated to providing his clients with the ultimate workout experience. He consistently motivates and encourages them to push their limits, instilling the belief that they can achieve - and even beyond their fitness goals. His clients always leave his sessions feeling satisfied, knowing their time and money were well spent in their fitness journey. Thank you True Fitness!

My positive experiences as a repeat customer are limited to the trainers and equipment at this facility. I previously had no issues with early termination due to my overseas obligations. My experience of their business practice around membership contract for early termination this round lost myself as a customer. The written membership contract at time of signing was one month fees, 10 days written notice, and early termination fee. After satisfying the one month fee and written notice clauses written in the contract one month ahead in anticipation of early termination, I was only verbally informed that the new early termination process is now 6 month fees plus termination fee when I went to satisfy the termination fee and to confirm that my termination request was in the process. The form I signed 1 month ahead was located under a stack of other documents in a filing cabinet, and not signed by their staff. I would neither recommend nor return to this facility.

Sherrie has been my trainer for more than a month now and has never failed to amaze me with results and her professionalism - starting from a thoughtful assessment and carefully customizing the workout plans to meet my needs, while making it enjoyable, challenging, and sustainable. I've never paid attention in proper form during exercises, until I met Sherrie. Her attention to detail in teaching proper and safe way of exercising by demonstrating both proper and improper forms during exercises in just WOW. Since training with her, I have already noticed significant improvements in my posture, reduced muscle tension, better sleep quality, and diminished aches and pains. Sherrie goes above and beyond for her clients - she's friendly, approachable and very knowledgeable. My personal favorite is the stretching time at the end of each session, which is simply amazing. I highly recommend Sherrie to anyone looking to achieve your fitness goals!

Day 6 and did my workout just on the treadmill 3 days (alternate). Just on my 2nd day I lost 2.2kg. Can't believe just by walking on the treadmill for an hour makes a lots of difference. All thanks to my PT trainer Jude. Thank you for encouraging and motivating me.

Awesome frontdesk team. The frondesk girl with blue green hair really helped with any enquiries & concerns i have before signing up for the membership. She explained thoroughly the terms & conditions & ensure i understood every point. In every one of my visits, she would greet me with a very warm smile.