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City Tours

Tour operator Sightseeing tour agency Boat tour agency Transportation service Bus tour agency Event ticket seller

👍👍 Great experience. People often mention tour, Singapore, City, time, experience, guide, Tours, ride, service, staff,


Address

6 Raffles Blvd, #01-207 Marina Square, Singapore 039594

Website

citytours.sg

Contact

+65 6738 3338

Rating on Google Maps

4.10 (484 reviews)

Open on Google Maps

Working Hours

  • Friday: 9 am to 7 pm
  • Saturday: 9 am to 7 pm
  • Sunday: 9 am to 7 pm
  • Monday: Closed
  • Tuesday: 9 am to 7 pm
  • Wednesday: 9 am to 7 pm
  • Thursday: 9 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: tour (75) Singapore (27) City (26) time (24) experience (23) guide (21) Tours (20) ride (17) service (16) staff (15)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Anonymous 7. 5 years ago on Google
    Great experience.
    18 people found this review helpful 👍

  • 4/5 Upinder S. 3 months ago on Google • 202 reviews New
    Good experience. Tour guide needs to be bit more educated about Singapore history.

  • 5/5 Ervin K. 4 years ago on Google • 126 reviews
    We took the tour as part of our hotel stay package (Mandarin Oriental) on 16 Mar 2020 (Mon) 3.30pm. Our family thoroughly enjoy the ride, especially our 2 little ones. Captain Toh and his team were fantastic. The ride is educational and enriching, thanks to the lady narrator who never fail to impress us with her knowledge as we pass by any landmarks. She was very helpful, suggestion angles to take various photographs for every one of us too! This is highly recommended, not just for tourists, but for locals too! Let's go and get some refreshments on our Singapore history now!
    1 person found this review helpful 👍

  • 5/5 Marcel B. 4 months ago on Google • 89 reviews
    Wonderful staff, very communicative and helpful. Created a great atmosphere on the bus. The bus plays songs, which added to our Xmas spirit. Everything was on time and well executed. Bus was very nice, had great views. Cheaper than competitors but keep up their standards very high. Calvin was amazing in supporting us and answering all our questions. Thank you

  • 1/5 Rahul J. 5 months ago on Google • 64 reviews
    Very unprofessional people, didn't pickup my call at all. For a first timer international visitor, its hard to find places, thank to your mrt also. My ride was missed and all they had to say was i cannot do anything. I did not get any call or any notification about the location where i was suppose to report or timings about the tour started. I would not recommend it at all if you're first timer in Singapore. Their customer care is pathetic and doesn't even pick up your calls. I tried calling them for 1 hour, left numerous number or voice mails. Still no answer, no courtesy or calling or acknowledging users concerns at all. 0 out of 5 stars.
    1 person found this review helpful 👍

  • 1/5 jon l. 2 years ago on Google
    Worst customer service ever encountered! Tried helping my parents book the captain duck using the Singapore Rediscovery vouchers and Klook wanted us to call in to confirm the time slot. THERE IS PRACTICALLY NO WAY TO REACH THEM VIA PHONE OR WHATSAPP. Book at your own risk
    3 people found this review helpful 👍

  • 1/5 Joanne Y. 2 years ago on Google
    I will give ZERO stars if the option is available. We booked the tour on a Saturday for Monday's DUKW Tour via Klook using the Singapore Rediscovery Voucher (SRV). We tried contacting City Tours the whole of Sunday. However both contact numbers provided were unreachable. The phone call will end up being cut off by the operator or there'll be a voice msg to state that we can WhatsApp their business number. For your info, the business number does NOT work. My msges were not sent through. Also, the voice msg stated that we can also leave a voice msg and they'll get back to us in 1hour. However that DID NOT happen. I had left multiple voice msges on Sunday and there was no phone call back. Finally, Monday arrived. I lodged an official complaint with Klook and Singapore Tourism Board against City Tours. STB staff was very kind and informed me that they did contact City Tours on their end but to no avail. Finally at about 4PM on Monday, I finally received an email from City Tours (refer to first pic below) which is the supposed day that we had booked our DUKW Tour and we did specify it in our booking. If you take a look in the email response, there was zero apology for missing our preferred date. In the second pic, you will see that City Tours was defensive by providing time stamps for their responses. Mind you, they were unresponsive for the whole of Sunday and almost the whole of Monday! This operator is also insincere stating that our supposed date for the tour is merely a guideline and preference. So it means... City Tours can decide when we go for the tour? We have no exact say since it is an open date ticket? Is this even ethical? Firstly, we all do not revolve around their schedules. Secondly, then why provide a possible day for us to choose? City Tours might as well just anyhow select a day for us to go for the tour. Thirdly, if you look at all screen shots, City Tours did all their could to "cover their bases" by providing time stamps and screen shots, which tbh, is damn low lah, it's an extremely defensive way of communication. Considering that City Tours is the one who messed up big time by not being contactable at all the whole of Sunday and Monday when we were trying to make contact, they should be at least more sincere and apologetic. Referring to the third pic, City Tours still wanted to have the last say and provided yet another screen shot to "cover their base" again. By this time, I had requested to make our ticket an open ticket till end of March 2022. City Tours did not even have the decency to make that offer, they had only previously stated that our tickets were valid till 31 December 2021 - See what I mean by insincere and unapologetic? I definitely will not recommend this operator as they are unreliable and unresponsive. On top of that, City Tours knows that SRV is non-refundable so they can behave in this unprofessional manner and we as customers have to suffer the brunt of it. Please do not believe their excuse of "high traffic" volume of customers. It is merely a convenient excuse. There was once my phone call got through and I could hear muffled voices of people chatting happily in the background. When I had shouted into the phone to get their attention, I was immediately cut off from the line. A definite DO-NOT-RECOMMEND. Please use more reliable operators.
    3 people found this review helpful 👍

  • 1/5 Donna Y. 2 months ago on Google • 62 reviews New
    Do not use this service. It's a scam. This review is for the Funvee Hop On Hop Off (orange bus) which was not as convenient as it sounds. The service needs an app to track busses because there is no way of knowing if or when the bus will arrive despite a paper schedule. The wait time was so long that by the time you get to the next destinations, you've wasted so much time waiting for the bus, you don't get to see much before you need to wait again. They claim traffic as a reason but the green line bus never showed. We ended up taking the orange line bus because you have no way of knowing if the green line will ever come. It was about seventy dollars USD for 3 people and not worth it. It was under ten USD to use the MRT many times during the remainder of our trip and much faster. The only bus positives: nice driver, plenty of seats because no one rides it.

  • 5/5 Merry P. 1 year ago on Google
    Booked for christmas light up tour 2022, it was great experienced to sit on open deck bus to enjoy christmas light along orchard road
    2 people found this review helpful 👍

  • 5/5 Pranab B. 7 years ago on Google
    I have visited Singapore city, Its better to visit with Hop-On Hop-Off shuttle if you have no enough time. They provide great city tour without hassle.
    2 people found this review helpful 👍

  • 5/5 Christine Siew C. 2 years ago on Google
    Great fun to join "DuVee Explores"!! Hope CITYTOUR will do more DuVee Chase in the future. Is absolutely one of the most wonderfull experience for my kids. Once again.. thank you FRIENDLY Team DuVee for creating such pleasant game..!! Good experience & memorable!!
    2 people found this review helpful 👍

  • 5/5 Jenson L. 2 years ago on Google
    Its really amazing that high octane fun can be achieved under 60min + another 60min of amazing night ride under the open sky smack in the christmas nightlihjt of the bustling city on a festive weekend. Makes the trip downtown totally worth it!! Thank you Team Duvee for creating such pleasant YY memories~ Will definitely be back for more~ Before then >>> Happy Holidays~!!!
    2 people found this review helpful 👍

  • 3/5 Enrique R. 7 years ago on Google
    I booked 2 tours with this company the city hopper tour that included skysands park - gardens by the Bay and city sightseeing ending in orchid road with dinner. You have to visit the office that is located in Singapore flyer to redeem the vouchers. Everything was ok with the hopper tour but at the end of it at orchid road the tour guide just leaved and I had a dinner voucher and he just told me that dinner was close to the office and it was 2 hours ago !! Very rude there is no information about this. In the second tour of universal studios they have a small office in the parking lot of sentosa island they close at 4 pm and you don't know which is the return transfer bus so I didn't like that I had to return to the city by the subway. The customer service provided online it's good also the tours but there they should have more Information I visited Singapore for 2 days and because wifi is everywhere I could make it. As i said the tours are ok but they should improve the customer service
    2 people found this review helpful 👍

  • 5/5 Dang Bao T. 7 months ago on Google • 11 reviews
    1 hour travelling with boat bus is more proper than 2 hours bus.
    1 person found this review helpful 👍

  • 5/5 AQ 3 months ago on Google • 26 reviews New
    Ms Rahini was so helpful during my whole booking of the duck tour. It was a last min decision to do so and hence we booked via a platform without knowing we had to pre-book slots. She helped solved the problem and we boarded! She’s amazing!!

  • 5/5 Chu Hwai L. 1 year ago on Google
    City tours has been excellent in delivering wonderful experience touring me and my groups on various occasions. The company is very supportive of our efforts and collaborated with us in bringing our migrant brothers out for bus tour during the covid lockdown period. And recently, I brought my family on a bus tour, and as usual, they enjoyed the bus tour and the enthusiastic tour guide Gary who engaged them throughout the journey. I’m thankful for Rosemini who made all these happened for me and my various companies, and for going over and above the expectation! Thank you!
    1 person found this review helpful 👍

  • 5/5 Sasha M. 1 year ago on Google
    We hired a City Tours open top bus for 50 people (adults & children) for 2 hours to see the Christmas lights down Orchard Road, MBS & Gardens By The Bay. It was an absolute treat and highly recommended. Calvin is extremelly professional and a pleasure to deal with. He responds promptly and efficiently on WhatsApp. I wouldnt hesitate to recommend Calvin and City Tours. We are excited to make this an annual event
    1 person found this review helpful 👍

  • 1/5 Terry L. 2 years ago on Google
    I left 2 messages to call me back to confirm my reservation and nobody bothered to call me back. I have placed 2 bookings which has already been paid for and since nobody called me back I am pretty sure I'm not going to have a place on the day of my booking. Very very bad service!!
    1 person found this review helpful 👍

  • 1/5 Cally T. 2 years ago on Google
    Horrible service! I've booked their Duck Tour through Kook using Rediscover Singapore Voucher on 29 Dec 2021 and send an emailed to Citytours to reserve 4 seats. Unfortunately, no reply and confirmation receive since then. I've also send several follow up emails, call their hot line, leave my HP number and even Whatsapp but to no avail. 4 seats is $120! I don't think we can get an confirmation from them before end of March 2022 ! Imagine how many people are like us ? Pay and cannot get a seat ! Which government authority should we complain to ?
    1 person found this review helpful 👍

  • 5/5 Gillian T. 1 year ago on Google
    Worked with City Tours to hire an open-top bus for a customised tour around Singapore, as part of a wish for one of our Make-A-Wish Kids. They were super helpful and went above and beyond to help us make the wish a success - super grateful for them!!
    1 person found this review helpful 👍

  • 4/5 Swati K. 1 year ago on Google
    Nice but need more open road space so that u can stand nd see thing from near
    1 person found this review helpful 👍

  • 3/5 Tan Xiu Y. 2 years ago on Google
    Just had 1 hr duck tour with them , overall not bad just that engine was so loud and noisy that I could hardly hear what the tour guide was saying. All in all, the weather was good and it was a pleasant journey. Just that the booking session wasn't that good ..
    1 person found this review helpful 👍

  • 1/5 Jan N. 2 years ago on Google
    Would give 0 stars if I could. Honestly the worst experience with City Tours. Booked 2 pax slot for Captain Explorer DUKW Tour since 29 December through Klook. Emailed and called them to reserve to no avail, as there was no response and their phone lines are constantly busy. Sent several follow ups and could not manage to get any response from this operator. Currently it's 3rd Feb. If you can't handle this many bookings, do not offer your packages. Really a waste of my rediscover vouchers and I even topped up cash. Book at your own risk!
    1 person found this review helpful 👍

  • 5/5 Khoo J. 2 years ago on Google
    Requested a 2 hour tour for our guests in town and our tour guide was William. Very friendly and approachable tour guide, he will check with you the theme for the tour and time management for places to visit, advice where are the nice place to pose for pictures and it was overall a very very good experience for our guests. Highly recommended. Bus (Funvee Open Top) is in good condition and our guests enjoyed it very much. The bus coordinator Calvin and Rose were very helpful to accommodate our requests. So thanks once again for the great tour.
    1 person found this review helpful 👍

  • 5/5 liketoknow w. 7 months ago on Google
    I like that it was easy to explore Singapore on the 2 hour bus tour.
    1 person found this review helpful 👍

  • 4/5 hb t. 2 years ago on Google
    Bought a duck ride using sg discover voucher. Staff on site provided smooth redemption and boarding. Tour guide is knowledgeable. Glad the company is hiring older workers. Engine of the vehicle can be quite loud.
    1 person found this review helpful 👍

  • 5/5 Chi Alison P. 4 years ago on Google
    The center office staff were very pleasant and patient. We had a great time using the FunVee bus for day trip and night tour. The night tour guide lady was so very informative and wonderful. Two thumbs up! We bought 2 day city pass which is of great value. All and all, I highly recommend it.
    1 person found this review helpful 👍

  • 5/5 Lee Y. 2 months ago on Google • 11 reviews New
    Is nice to have a different experience on the city tours with the kids. They loved the city tours bus, been asking for long to hop on one. Usually as resident here, one will not really pay to take on such tour rides, however, is a different experience to be with the kids and having a guide to tell you the places that passes by. Lovely!

  • 5/5 A Q. 3 months ago on Google • 7 reviews New
    Ms Rahini was so helpful during my whole booking of the duck tour. It was a last min decision to do so and hence we booked via a platform without knowing we had to pre-book slots. She helped solved the problem and we boarded! She’s amazing!!

  • 5/5 Kavitha R. 5 months ago on Google • 5 reviews
    Chin Chin has extremely helpful and responsive. I messaged City tours on Sunday past 10 pm but she responded quickly. The best part is that she also provided alternative options when online booking was full. I would recommend her prompt and sincere service to everyone. Exemplary service staff. Well done and good job.

  • 5/5 Crystal Y. 2 months ago on Google • 5 reviews New
    I received excellent and timely service from City Tours in handling my client's booking. Despite my rush to book duck tour tickets, the staff assured me that my bookings were secure. Very thankful for their prompt replies, it helped a lot. 😊

  • 5/5 Saurabh M. 5 months ago on Google • 3 reviews
    Very helpful WhatsApp support. Helped me book tour tickets for my family quite seamlessly. Yet to board the bus.. hopefully that experience will be great too. I'd recommend reaching to staff. They are very helpful.

  • 1/5 Variistha T. 5 years ago on Google
    A staff is not willing to help or smile at all. Poor services mind. If you buy any deals you need to redeem here

  • 5/5 Muhammad Farhan Mohamaed A. 2 years ago on Google
    Using the singapore rediscovery voucher.. Worth it.. As i got the duck tour and the bus tours.. My son enjoy it although the bus tour is 2 hrs straight.. But it is good.. Hope to come back here again.

  • 5/5 C P. 3 years ago on Google
    Great experience. Specially the duck tour my kids love it.

  • 1/5 YveTan 2 years ago on Google
    The boat was old, when it's on the road it's very bumpy. What's worst was the sound system. It was not working and the tour guide had to use the portable system which we could not hear clearly whats he is saying. Its a total waste of our money and time.

  • 5/5 Tan D. 2 years ago on Google
    This no need say just go la.

  • 5/5 Justin C. 2 years ago on Google
    My mum, aunt, and myself used our Singapore Discovery Vouchers for the Captain Explorer DUKW Tour. The tour guide, William, was knowledge, witty, and very engaging. We enjoyed the experience and the 1 hr passed by very fast. It is unfortunate the tourism industry is very badly hit by the travel restrictions. The tour is worth going for.

  • 1/5 Angela Jie Yi L. 2 years ago on Google
    Our family of 4 booked the Funvee Bus Christmas Lights tour on 26 December for the 7pm tour. A few days prior to the tour, I received a call from the Company whether I could change the timing of my tour to 8pm instead as their 7pm slot was "oversubscribed" as according to the caller. I stuck to my time slot as I don't want a late bus ride. When we went for the bus ride, I heard that there are 40 pax on the bus (Bus Plate No. 9301). All 40 passengers proceeded to the upper deck. There were "no sitting" labels on some of the seats on the upper deck and as we were the last few pax to board the bus, we sat at the sheltered front portion of the bus where the seats are available for sitting. However, the people behind us proceeded to sit at the open area of the bus with the "no sitting" label. We were not happy about this because we adhered to the safe distancing measure by not sitting on the "no sitting" seats. The tour guide later, in a lighthearted way, said "by right cannot sit on the 'no sitting' seats, by left nevermind". I was shocked by this statement and asked her what is the purpose of safe-distancing if the bus operator is not going to abide by it. It was only after the bus had traveled a distance and I have feedback to the tour guide about it that she said "since you say already, then I have to abide by the rules". It was then that she asked the people sitting on the "no sitting" labels at the open air side to move to the other seats with no labels. By then, some people did not have seats on the upper deck and ended up still having to sit on the "no sitting" seats. If the seats were allocated by the tour guide based on priority boarding with safe distancing measures taken into consideration, it would have been alright with me even if we have to sit in the sheltered area. When I asked the people at the City Tour Office (a fat guy in the office at around 8pm) whether the bus was oversubscribed after the ride, they told me that they are allowed by Singapore Tourism Board up to 50 pax on the bus and challenged me to check with STB. I want to know if the 50 pax max takes into account of heavy rain, where all passengers have to move to the sheltered areas in the bus, including on the lower deck, since this is a rain or shine ride, with safe distancing measures? Also, another point to note, this bus ride is totally not worth the $20.90 per adult ticket price. After all, the fun part of the bus ride is to be able to enjoy the Christmas lighting on an open air bus ride. I could experience the same thing by paying $2 on a normal TransitLink bus like Bus 105 that drives through Orchard Road for the same kind of experience if you sit at the front of the upper deck of the bus. So it's a "passengers - beware" tour if you have purchased this tour with the hope of enjoying the open top as there is no guarantee that you will be able to sit at the open - air seats.

  • 1/5 Ashley H. 2 years ago on Google
    I would have rated 0 if I could. One of the worst service I have ever experienced. Apparently only two people work in this company. After redeeming the Singapore Rediscover Voucher, I called them to confirm the timing as per their instructions but no one picked up. Went there personally and was told that we had to wait for confirmation before tickets were secured. How to confirm if nobody picked up the phone or answer their email? Why ask for a preferred date for the tour if it’s not confirmed? Why allow so many people to book on the same day? Absolutely ridiculous. Just go for the ORIGINAL duck tour at Suntec City. They have better customer service and more people work there. Oh, and no refund was given despite their incompetence. In addition, we had to pay additional money on top of the voucher. Shirlyn, as the boss of this company, you should at least take ownership and responsibility for the inconvenience caused to so many people.

  • 1/5 online s. 2 years ago on Google
    Should give it a 0 if I could. One of the worst companies ever. Did not give full refund despite them not picking up the phone to confirm booking! Book at your own risk

  • 5/5 shagshagrto 2 years ago on Google
    Great services by the friendly lady staff! Good ride on the vintage amphibious vehicle from DUKWtour operator.

  • 5/5 Ckf 0. 4 years ago on Google
    Book for Captain Explorer tour. Nice experience in the city and river. The tour guide will help you take photo with the Merlion park. Friendly tour guide.

  • 5/5 Michal W. 1 year ago on Google
    Great fun, nice views and high quality commentary. I recommend.

  • 5/5 Xiuzhong HU (. 1 year ago on Google
    Very good tourism experience for 1st visit Singapore

  • 5/5 Melody Man Fei W. 10 months ago on Google
    very good!the service girl tell me I didn’t have enough time for bus ride if I finish duck tour first. So she help me arrange my book to a later slot so we can enjoy both bus ride and duck tour. Very nice!

  • 5/5 Anggeline曉勤 11 months ago on Google
    Kelly is our guide. Nice and friendly..

  • 1/5 Christine T. 7 months ago on Google
    My friends and I had a bad experience with City Tours. The 6 of us booked a Funvee sightseeing 2 hours tour starting at 9am. Our bus never showed up though we waited for an hour. The staff told us to take the next one (10am). The staff said that the delay was due to a “traffic jam” but it was Saturday morning…. Very disappointing experience and leaves a bad impression on my friends who are international visitors. We are seeking a refund.

  • 5/5 Cassandra S. 5 years ago on Google
    The evening City Tour was awesome.

  • 5/5 js w. 5 months ago on Google
    repeat visit on night tour, helpful guide and great ride

  • 5/5 Gladys T. 5 months ago on Google
    Questions about the ticketing and meeting venue etc were answered quickly via WhatsApps. The customer service is second to none! Chin Chin is so helpful and I would like to say thank you here!

  • 5/5 Paul Anthony M. 3 years ago on Google
    the only way to see Singapore, you see every place of interest, you will not miss a tourist venue

  • 4/5 Joseph Y. 5 months ago on Google
    Enjoy the tour! The upper deck has both an enclosed aircon cabin and an outside space. We can cool off when necessary.

  • 5/5 arianto s. 4 years ago on Google
    Great city tour

  • 5/5 oman a. 4 years ago on Google
    The best way to go around Sangapour by hip on hip of bus Worth of money it's recommended to have a 5 days pass otherwise 2 days is OK the advantage that u can go around with MRT. Bus as well with the same Tkt pass. Best wishes

  • 5/5 Sérgio V. 4 years ago on Google
    (Translated by Google) You earn a lot with the 5 day pass. Excellent value for money. (Original) Ganha-se muito com o passe de 5 dias. Excelente relação preço-benefícios.

  • 5/5 박현오 4 years ago on Google
    (Translated by Google) It's nice and comfortable to take a double-decker bus. The green paper is the green line next to the door. You've been waiting for the green bus. (Original) 2층버스타고 한바퀴 도니 편하고 좋아요~ 막차가 빨리 끊기니 오전에 타는게 덜 더울듯 해요 문옆에 녹색종이가 그린라인이에요. 녹색버스 기다리다 고생했네요

  • 5/5 楊健行 4 years ago on Google
    (Translated by Google) The service staff was kind and courteous, and the "Duck Boat" Grandma was awesome! ! ! ! ! (Original) 服務人員親切有禮,“鴨子船”奶奶超棒的!!!!!

  • 5/5 sreedevi v. 4 years ago on Google
    All the tours start on time. The guide is well versed in 3 to 4 languages. The staff is polite.

  • 5/5 Santiago P. 4 years ago on Google
    Cool

  • 5/5 Ali D. 4 years ago on Google
    Amazing experience

  • 4/5 Alaa S. 4 years ago on Google
    Good trip but time not enough to enjoy all attractions

  • 1/5 Ravichandan M. 4 years ago on Google
    I have got the used tickets to Universal and finally had to waste half a day to get replacement for the same .. Family is inside and I am waiting outside for the tickets......very bad experience with City tours

  • 3/5 mina H. 4 years ago on Google
    (Translated by Google) The purchase was in Chinese, but when the aunt saw English-speaking foreigners in the same industry, she was in English! ... our little kids have a hard time listening to English (Original) 購買的是中文場次,但阿姨一看同行有講英文的外國人,就全場英文了!...我們小小孩英文還不流暢聽的蠻辛苦

  • 3/5 Justin X. 2 years ago on Google
    beware of TnCs when making your booking . We signed up for the duck tour at 3:30pm booking and promptly arrived only to be told we are suppose be at the line at 3:00pm. The lady said they depart at 3:30 and no refund or rebooking. There goes my Singapore re-discover voucher.

  • 1/5 Iris L. 4 years ago on Google
    And again, waiting longer than 30 minutes. Definitely go with a different company!

  • 4/5 Lia E. 4 years ago on Google
    (Translated by Google) A very nice and easy way to discover a Singapore. (Original) Een hele mooie en makkelijke manier om een Singapore te ontdekken.

  • 2/5 Jinsoo P. 4 years ago on Google
    (Translated by Google) Not kind. Do not follow the schedule. Do not ride unless you are familiar with Singapore maps. It's a waste of money ... (Original) 친절하지 않음. 운행 시간표 대로 지키지 않음. 싱가폴 지도 숙지가 안되면 타지 마세요. 돈 아까워...

  • 2/5 簡大為 4 years ago on Google
    (Translated by Google) The duck boat trip will be temporarily cancelled due to reasons related to disinfection or security inspection (Original) 會臨時因為要消毒還是安全檢查相關理由而臨時取消鴨子船行程

  • 5/5 ume 4 years ago on Google
    (Translated by Google) Stuffs were very friendly and kind.I joined the DUKW tour.She was trying to explain in Japanese by using her phone and I completely understood their explanation.Also I had so many nice photos on the tour.I recommend this tour to Japanese tourists. The staff is very kind and cheerful. They used the interpreter app to give explanations in Japanese each time, and took many photos at spots that could not be found on the ground, such as merlions and ferris wheels. Marina Bay Sands did not look so beautiful on the ground, so I think it is worth it. I applied for some tours in Singapore, but this tour was the most satisfying. (Original) Stuffs were very friendly and kind. I joined the DUKW tour. She was trying to explain in Japanese by using her phone and I completely understood their explanation . Also I had so many nice photos on the tour. I recommend this tour to Japanese tourists. スタッフの方はとても親切で明るいです。通訳アプリを使って日本語の説明を都度流してくれ、写真もマーライオンや観覧車などの地上では取れないスポットでたくさん撮ってくれました。地上ではマリーナベイサンズはあんなにきれいに見えなかったのでそれだけでも結構価値はあると思います。シンガポールのいくつかツアーに申し込みましたがこのツアーが一番満足でした。

  • 1/5 Werner S. 4 years ago on Google
    (Translated by Google) We do a hop-on hop-off tour for almost all city visits. However, it was not recommended by this provider. Driver unfriendly, headphones and card only on request and no socket in the front row to plug in headphones. The volume is insufficient at the highest level and at the same time, if there is anything to be heard, the English version overshadows the selected one from the headphones. The audio voice also sounds very read and is not fluent, at least in German. We changed the bus twice and finally booked a new tour with Big Bus. Although this was much more expensive, it was worth it. (Original) Wir machen bei fast allen Städtebesuchen eine Hop-on Hop-off Tour. Von diesem Anbieter war sie jedoch nicht empfehlenswert. Fahrer unfreundlich, Kopfhörer und Karte nur auf Nachfrage und keine Steckdose in der vordersten Reihe um Kopfhörer einzustecken. Die Lautstärke ist ungenügend auf auf höchster Stufe und gleichzeitig, wenn es etwas zu hören gäbe, überschallt die englische Version aus den Lautsprechern die gewählte aus den Kopfhörern. Die Audiostimme hört sich zudem sehr abgelesen an und ist nicht flüssig, zumindest bei Deutsch. Wir haben noch zweimal den Bus gewechselt und schlussendlich bei Big Bus eine neue Tour gebucht. Diese war zwar wesentlich teurer, hat sich jedoch gelohnt.

  • 5/5 Liem H. 4 years ago on Google
    I love it

  • 1/5 Henry L. 4 years ago on Google
    The Driver “Li Jun” (李军)stopped to pick me up even though he was not supposed to use the bus stop as I was waiting for Hop-on bus from a different company, only after I paid the non-refundable bus fare did I find out I was on the wrong bus. The driver kept saying the bus routes of all the different companies were the same, but he was lying. I got off as soon as I could and wasted nearly 30 SD. Make sure you confirm the bus route before buying ticket.

  • 1/5 Iris L. 4 years ago on Google
    We have been waiting for a bus for almost 40 min. One drove right past us without stopping. We were at a stop with a few others. Very unhappy right now. Do not recommend.

  • 4/5 Faisal Taimoor K. 4 years ago on Google
    Harder to find but good value received they could have better internet site

  • 4/5 Bahari H. 2 years ago on Google
    The overall experience is quite alright. Could be better if the bus has stronger air-conditioning as it can get very hot during the afternoon.

  • 5/5 Sunflower A. 2 years ago on Google
    Check‐in easy, staff are friendly and awesome tour guide Miss Edna introduces Singapore history to us!

  • 4/5 Maybelline A. 3 years ago on Google
    Went on a Duck Tour with them which staff whom signed us in to the ones ensuring we went up the vehicle safely were very professional and friendly. We had William as our guide whom was very professional too and shared many information about Singapore that as a local, I wasn't even aware of. It was great to feel like a tourist again and relearning facts about Singapore. The entire tour experience was a positive one. A big minus though would be the pre-tour experience. We were informed by their customer rep that a $6.50 charge is applicable for infants as an insurance fee. This amount which felt really ridiculous. When clarified further about what the insurance coverage entailed, the customer rep only pointed me to their website which didn't reflect any detailed TnCs about the insurance coverage for infants. After a couple more emails (and frustration), another person responded to clarify that the $6.50 includes both admission fee and insurance fee. Had feedback to the company that they should retrain the particular customer rep to ensure no future misunderstanding regarding their fees.

  • 5/5 Dio A. 2 years ago on Google
    took christmas light up session at 8.30PM, was a very nice tour. feeling the night breeze it's very refreshing. SG city at night is very beautiful with all the lighting on the buildings. favorite moments were when we passed fullerton bay and orchard road.

  • 5/5 Karine B. 7 years ago on Google
    Way too many tourists in the lobby but going to the observation deck was amazing

  • 1/5 Anthony T. 3 years ago on Google
    Purposely check with City Tours on slots availability before buying the vouchers for Captain Explorer Dukw tour from Klook. However, once i bought it, they told me there is not slots available on the date and time i wanted. Totally a waste of time and $$ with this company. In addition, pls re-train your team on better customer services. Totally not professional at all. First and last time with City Tours.

  • 1/5 Aggie C. 3 years ago on Google
    Booked a timeslot and wanted to change to same day earlier time, don't have. Told me cannot amend and no cancellation. However when I check their T&Cs, never mention no cancellation or amendment is not allowed. What an "excellent" customer services!

  • 5/5 Asoka N. 5 years ago on Google
    Very good. Enjoyable tour.

  • 3/5 Fitri P. 5 years ago on Google
    Its to difficult to find the way

  • 4/5 opportunity E. 4 years ago on Google
    Smart way to c the city

  • 4/5 shivangi p. 4 years ago on Google
    Good and well connected

  • 5/5 Wong Seng Kwong S. 4 years ago on Google
    (Translated by Google) Mars $ 0.50 in Sinagpore. (Original) Mars $0.50 in Sinagpore.

  • 5/5 Schier B. 4 years ago on Google
    Bought passes for FunVee tour. All day use was a great deal. Did the whole tour then revisited the ones we liked.

  • 5/5 Eligom O. 4 years ago on Google
    (Translated by Google) Very good service and with very complete tourist packages. If these plans do not know the beauty of Singapore (Original) Muy buena atención y con unos paquetes de turismo muy completos . Si estos planes no conocerias lo bello de Singapur

  • 5/5 anthony r. 4 years ago on Google
    Thanks Derrick for all the insight about Singapore and help navigating the city. Would definitely recommend trying!

  • 4/5 Fleur De La C. 4 years ago on Google
    Worthy

  • 1/5 가은Hassla 4 years ago on Google
    (Translated by Google) It is only Sorry that you can not see it. "The bus is on its way." Waiting for the bus from 12:50 to 2:05. (Original) 한씨간넘께 끼돠림 한씨간 넘께 끼다려쒀 쭨화 하니꽈 끼다리라는 쏘리뿐. "버스는 가는 중이다" 이 말만 아 진짜 짜증남. 12:50분 부터 현재 2:05까지 버스 기다림.

  • 1/5 TheSugaryBun J. 4 years ago on Google
    Bus never came... Waste of money.

  • 5/5 Lee S. 4 years ago on Google
    Good for kids! Great fun.

  • 5/5 shady k. 2 months ago on Google • 1 review New
    : I will be visiting Dubai soon and will try the services: I loved it Online ticket prices are better than in the windows : Well prices and well services : I and everyone on the bus were happy : I am grateful to you


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