1/5 GB L. 6 months ago on Google • 17 reviews
I
have
been
with
FF
for
more
than
10
years.
My
monthly
payment
is
on
auto
payment/Giro
on
every
1st
of
the
month.
Never
failed
to
make
payment
on
time.
I
recently
lost
my
wallet
and
had
to
replace
my
credit
card
and
relink
the
auto
payment.
I
arrived
at
the
club
on
the
2
Oct,
the
staff
informed
me
they
did
not
manage
to
get
my
monthly
payment
on
the
1
Oct
from
my
lost
credit
card.
I
immediately
paid
the
fee
for
Oct.
And
asked
the
staff
to
relink
to
my
new
credit
card.
She
did
and
I
gave
her
the
OTP
code
to
complete
the
transaction.
I
was
able
to
get
to
the
gym
subsequently
(Tues,
Wed)
On
Thursday,
I
received
an
email
from
the
office
that
they
did
not
get
my
Oct
payment
and
failed
to
deduct
from
my
credit
card.
Hence
my
membership
is
suspended.
I
explained
that
I
did
make
Oct
payment
and
the
new
credit
card
was
provided.
She
checked
and
confirmed
they
received
the
payment
but
I
need
to
relink
my
credit
card
to
reinstate
my
membership.
Why????
Oct
payment
was
made
and
I
should
be
able
to
link
my
credit
card
or
choose
to
pay
cash
etc
on
a
monthly
basis.
I
should
not
be
forced
to
link
my
credit
card!
An
hour
later,
another
staff
from
ORQ
club
called
me
to
inform
me
that
my
payment
was
not
received....I
repeated
the
whole
story
again.
I
went
to
the
club
on
Friday,
and
they
in
fact
suspended
my
membership.
Till
now,
I
have
emailed
the
managers
of
the
club
and
FF.
No
one
is
able
to
explain
to
me
why
they
suspended
my
membership
when
I
had
made
the
payment.
I
am
not
sure
if
the
management
has
changed
over
the
years....
everything
from
hygiene
of
the
shower
room
to
equipments
are
going
down
hill.....
especially
OGS
club.
And
now
they
are
behaving
like
cowboys....
2 people found this review helpful 👍