1/5 Jasmine W. 3 years ago on Google
Everything
is
overpriced
and
over-hyped.
The
bosses
are
also
getting
too
complacent
that
business
is
still
doing
very
well
during
this
soft
lock-down
period.
Logistics
department
is
pretty
screwed
and
they
don't
do
preparations
till
the
last
minute.
Even
if
you
placed
an
advanced
order,
they'd
still
go
according
to
the
delivery
time.
I
can't
believe
they
pride
themselves
to
be
one
of
the
top
cafes
in
SG.
I
see
other
cafe
bosses
doing
their
delivery
rounds
while
SR's
owners
are
just
answering
calls
on
their
phones
while
relying
on
"available
drivers"
when
they
could've
clearly
delivered
the
food
themselves.
Backtrack
a
little
-
I've
heard
much
about
this
place
through
a
friend,
who
heard
much
of
this
place
through
IG
and
influencers.
Apparently,
they're
well-known
for
the
coffee.
I
decided
to
give
it
a
go
as
a
treat
to
myself.
And
so;
1.
I
placed
an
order
online
a
few
days
ago
for
today's
order
(2-3
days
in
advance)
to
arrive
at
4
-
6pm
today.
2.
At
4.15pm,
I
received
a
call
from
SR
telling
me
one
of
my
orders
was
missing
as
it
was
only
available
elsewhere
(Wakey
Wakey).
They
asked
if
I
would
take
a
replacement.
I
declined
and
asked
for
a
refund.
They
then
told
me
they'd
have
it
delivered
over
to
them
with
the
rest
of
my
orders.
-->
shouldn't
my
order
be
prepared
before
the
delivery
window?
-->
is
their
logistics
not
coping
well?
3.
At
5.30pm,
no
calls
from
SR
and
I
got
worried.
I
gave
them
a
call
and
realised
they
have
not
sent
my
order
over
as
"we
couldn't
get
any
drivers".
-->
Shouldn't
you
give
your
customers
a
courtesy
call
to
inform
them
that
orders
will
be
delivered
late?
-->
SR
returned
the
call
only
after
I
asked
them
if
my
order
was
coming
4.
At
6pm,
they
said
they
finally
found
a
driver
and
would
arrange
for
it
to
be
delivered
by
7pm.
-->
Only
the
drinks
and
dessert
were
delivered.
5.
Called
the
owner.
She
said
she
will
deliver
my
dinner
personally
but
deleted
the
message
and
said
she
got
a
Grab
driver
to
deliver
my
dinner
to
me
instead.
I
got
my
full
order
at
8.15pm.
My
order
was
late.
Not
for
an
hour.
But
for
2-4
hours.
Lastly,
the
food
was
highly
underwhelming.
+
Mentaiko
Salmon
lacks
Mentaiko
-->
crunch
was
pretty
good
though
but
overall
very
very
dry
+
For
the
price
I
paid
for,
I
got
very
dry
and
thin
slices
of
mushrooms
(2
pieces
only)
+
a
bunch
of
pickled
vege
in
my
mentaiko
don
bowl
+
Dessert
was
ok.
Coffee/Choc
was
ok.
-->
not
worth
the
high
price
For
such
a
highly
raved
cafe,
I
expected
better.
1
star
for
your
eventual
effort.
Really
unfortunate.
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