1/5 alvin c. 1 year ago on Google
We
visited
Alexandra
Central
Mall
last
Sunday
afternoon,
10/7/22,
for
lunch.
After
that,
we
went
over
to
IKEA
for
shopping,
before
finding
out
that
my
brother-in-law
had
lost
his
car
key.
When
my
brother-in-law
went
back
to
Alexandra
Central
Mall's
information
counter
to
report
his
lost
car
key,
the
counter
staff
(lady)
informed
him
that
there
is
no
car
key
found,
then
we
went
over
to
IKEA
again
to
also
report
the
loss
of
car
key.
Fortunately,
after
2
hours,
we
went
back
to
Alexandra
Central
Mall
information
counter
again,
to
double
confirm
if
any
car
key
was
found.
The
information
counter
staff
(man)
informed
us
there
was
a
car
key
found
earlier,
so
the
staff
(man)
direct
us
to
1st
floor
to
look
for
the
Security
Officer.
When
we
asked
the
2
security
personnel
on
duty,
they
immediately
told
us
that
there
is
no
car
key
found,
until
the
man
from
the
information
counter
called
the
security
office
to
confirm
there
is
a
car
key
found
and
passed
to
the
security
office
earlier.
The
security
lady
(supervisor)
brought
my
brother-in-law
into
the
security
office,
and
kept
telling
my
brother-in-law
that
there
was
no
car
key
found.
The
security
lady
then
showed
a
drawer
of
keys
to
my
brother-in-law
to
prove
that
his
key
was
not
inside
but
my
brother-in-law's
car
key
was
actually
inside
the
drawer
of
keys.
So
my
questions
are,
1)
Why
did
the
security
office
insist
that
there
was
no
key
found,
when
the
man
from
the
information
counter
already
informed
that
there
was
a
key
found.
2)
Does
the
security
office
not
have
any
SOP
for
Lost
and
Found?
3)
Does
the
security
office
not
have
a
proper
handover/communication
between
shifts?
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