2/5 Annabelle Y. 7 months ago on Google
We
went
to
the
Thomson
plaza
outlet
after
making
a
reservation
for
10
pax
1
month
ago
for
the
1for1
dinner
buffet
on
a
Friday
to
celebrate
a
birthday.
The
promotion
is
supposedly
comes
with
a
peking
duck
for
free
for
weekday
buffet
meals
as
per
checking
when
we
made
the
reservation.
It
is
really
disappointing
for
such
a
reputable
restaurant
that
they
did
not
give
customer
a
call
to
inform
on
the
changes
in
the
terms
of
the
promotion
after
a
supposedly
weekday
Friday
turned
into
a
public
holiday
after
the
government
announcement
of
polling
day
and
we
had
to
pay
for
the
public
holiday
dinner
price
and
no
longer
get
the
peking
duck
for
free
anymore.
The
service
staff
did
not
make
it
part
of
their
service
standard
to
inform
customers
on
this
sudden
change
in
their
terms
and
has
caused
a
lot
of
unhappiness
on
a
birthday
celebration.
Upon
checking
with
service
staffs
when
we
dined
we
were
shooed
a
couple
of
times
being
said
that
we
just
have
to
follow
the
terms
that
has
been
changed
and
not
informed.
After
much
communication
with
the
different
service
managers,
a
lady
manager
promise
to
give
us
orh
nee
dessert
as
part
of
their
apology
of
not
meeting
the
service
standard
however
to
our
surprise
while
we
are
finishing
our
meal
we
were
told
by
other
service
managers
that
the
kitchen
chef
has
knock
off
from
work
and
they
can
no
longer
serve
us
the
dessert
they
are
supposed
to
serve.
Upon
checking
with
another
manager
much
later
then
he
agreed
he
will
inform
the
kitchen
to
cook
it
for
us
as
part
of
the
promise.
It
is
very
misleading
and
bad
service
that
customers
kept
getting
confused
with
different
messages
from
different
service
staffs
and
unacceptable
service
standards
just
to
make
us
quickly
eat
and
leave
the
restaurant.
Although
it’s
a
buffet
meal,
the
serving
speed
of
the
food
took
pretty
long,
the
quality
of
the
food
is
really
just
average
and
the
most
unfortunate
part
is
the
service
standard
of
this
restaurant
is
really
bad.
We
do
not
recommend
dining
at
this
place,
there’s
a
lot
of
other
better
restaurants
that
serves
better
quality
food
and
much
better
customer
service.
This
will
unfortunately
be
the
last
time
we
will
dine
here
due
to
all
of
the
above
when
we
have
intended
to
enjoy
the
occasion
of
the
birthday.
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