Love and Bravery HQ image

Love and Bravery HQ

Corporate office

😠 Great clothing, however inflexible exchange system. If you buy it online and collect in store, they do not allow exchanges there and then. However they take it back, takes a few days to email you a credit code and you have to then reorder it online - by then the item would have been stocked out. It’... People often mention customer, service, purchase, size,


Address

61 Tai Seng Ave, #03-12, Singapore 534167

Website

www.loveandbravery.com

Rating on Google Maps

4.10 (34 reviews)

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Working Hours

  • Sunday: Closed
  • Monday: 10 am to 6 pm
  • Tuesday: 10 am to 6 pm
  • Wednesday: 10 am to 6 pm
  • Thursday: 10 am to 6 pm
  • Friday: 10 am to 6 pm
  • Saturday: Closed

Featured Reviews


Frequently mentioned in reviews: customer (9) service (9) purchase (6) size (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 T 4 years ago on Google
    Great clothing, however inflexible exchange system. If you buy it online and collect in store, they do not allow exchanges there and then. However they take it back, takes a few days to email you a credit code and you have to then reorder it online - by then the item would have been stocked out. It’s not a customer-first experience and pretty poor in today’s time, due to their different inventory system. Their online store is treated as a different entity from their physically store, which doesn’t make sense to the customer. Would I recommend this place? Probably not.
    4 people found this review helpful 👍

  • 1/5 Yelwo 4 years ago on Google
    Own several dresses and the quality is really bad - they fur after washing and the material is thin! Threads can be seen for their clothings
    2 people found this review helpful 👍

  • 1/5 Andrew T. 1 year ago on Google
    Went to HQ to collect a dress for my wife. Made me wait for almost 30mins. Was approached by a lady in white and took down my order number by taking a photo of the order form from my phone and disappeared into the office. I waited until a guy came out. I approached the guy and told him I have been waiting for a lady in white to give me my collection. He then brought another elder lady who took down my order number again and return in few minutes. She told me that her colleague is busy and might had forgotten about it! This is really absurd. I have to stand outside the office like an idiot for almost 30mins because the staff is busy and forgetful? Everybody time is precious.
    1 person found this review helpful 👍

  • 5/5 irene G. 1 year ago on Google
    The CS team is very helpful on processing returns and providing support on the process. As I lost my return form,they came back promptly with the form. Kudos to the team!!

  • 5/5 Yunshi C. 8 months ago on Google
    Website is easy to use to make a purchase. Payment method is safe. Customer service officer is friendly and helpful. Overall I’m satisfied with my purchases.

  • 5/5 Nisha R. 1 year ago on Google
    Mistakenly placed an order for a dress in the wrong size and reached out to Customer Service for assistance. Huiting responded quickly and helped with processing a refund for me all within 1 hour. Very impressed with the prompt, professional and excellent customer service from Huiting! Thanks!

  • 5/5 Sheryl C. 1 year ago on Google
    I had recently purchased an e-gift card from their website and made a silly mistake on the recipient’s email address. I really appreciate Shirley from Love & Bravery’s customer team for her prompt and kind assistance in ensuring that my gift card was sent to my friend. I am just so glad and relieved! :)

  • 5/5 Sharon W. 1 year ago on Google
    Purchased online shirt with a wrong size and i wrote in an email to the customer service request to amend the correct size, immediately the customer service email me back that they will assist to help in the amendment of the size for me. Very efficient and friendly customer service. Will repeat purchase the clothing from love & bravery. Awesome customer service! Highly recommended!

  • 5/5 T T. 1 year ago on Google
    Great experience with my recent purchase and Shirley from the Customer Service Team was particularly helpful in resolving my issue :)

  • 5/5 Ying Qi t. 1 year ago on Google
    Excellent customer service and very happy with their flexibility. Good job and well done. Will shop more

  • 1/5 Aud 1 year ago on Google
    Customer service is a joke. Non existence no number you can call and takes forever to reply. I wanted them to simply amend an order. Last time I am ordering from this shop. The lady who replied me and didn’t understand the request is Shirley she should be sacked!

  • 5/5 Chloe N. 1 year ago on Google
    Love their clothes. Please keep the price competitive!

  • 2/5 TPAC 1 year ago on Google
    I regret buying anything from love and bravery. 1. I returned some items and was given credits instead of a refund. 2. The credits cannot be used for purchase of gift cards. 3. I want to use my credits before they expire but so many items are sold out. 4. The website could do with an upgrade. It feels like items from all their past seasons remain on the website and you have to scroll through multiple pages. Also the filter function doesn’t work. When trying to filter by size, OOS items still come up in the search anyway. I can think of many other local brands that offer a better, more seamless and enjoyable online shopping experience. Please take your money there instead!

  • 5/5 Winna X. 1 year ago on Google
    Had great experience with my purchase with Love & Bravery. Their clothes are made with good qualities and nice designs, their customer service team is very prompt and kind to assist myself with the returns and refund transactions too. It was overall a great experience, I will definitely purchase from L&B again (:

  • 5/5 Serene S. 4 years ago on Google
    The clothes are very pretty!

  • 5/5 Rebecca L. 5 years ago on Google
    First blogshop to try and love all the outfits and design and that it cater for a wide range of sizes. Keep it up

  • 5/5 adela t. 5 years ago on Google
    A great boutique of good quality apparels at a reasonable price. The clothes are updated frequently (twice a week). I love that their size is not too small like some other Singapore-based boutiques. Suitable for Size UK6-12.


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