1/5 Jas 7 months ago on Google
Can
do
better.
I
had
a
deeply
disappointing
experience
at
this
establishment.
We
had
been
planning
a
special
celebration
for
the
birthday
people
and
farewell
party
with
a
minimum
spending
requirement
of
$50
per
person.
Initially,
we
were
informed
that
the
$30
corkage
fee
for
the
cake
could
be
waived.
However,
when
we
requested
the
cake,
the
service
staff
informed
us
that
we
would
be
charged.
To
make
matters
worse,
this
change
in
policy
was
allegedly
supported
by
the
manager,
only
for
us
to
later
be
told
that
the
manager
had
override
this
decision.
This
inconsistency
and
miscommunication
completely
ruined
our
birthday
surprise
and
mood
for
the
evening..
The
issues
didn't
stop
there.
The
service
provided
by
some
of
the
staff
members
was
subpar.
Their
attitude
and
responsiveness
left
much
to
be
desired,
making
us
feel
undervalued
as
customers.
To
add
insult
to
injury,
we
were
informed
that
seating
for
our
group
of
15
was
only
available
on
the
rooftop,
despite
the
fact
that
Level
2
was
clearly
empty.
This
lack
of
flexibility
and
accommodation
was
perplexing,
to
say
the
least.
Honestly,
the
food
was
ok,
it
was
too
salty
for
some
and
too
spicy
for
the
other.
Only
the
burgers
were
alright.
In
the
end,
we
spent
over
$1,000
for
our
party
of
15,
and
the
overall
service
we
received
did
not
come
close
to
justifying
such
a
hefty
bill.
We
were
left
deeply
disappointed,
and
it's
safe
to
say
that
we
will
not
be
returning
to
this
establishment...
It's
a
shame
that
what
should
have
been
a
memorable
celebration
turned
into
a
series
of
frustrations
and
disappointments.
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