2/5 Ec C. 5 months ago on Google • 11 reviews
Inadequate
service
staff.
Turned
amazing
gourmet
experience
into
a
very
bad
experience!
I
suggest
everyone
who
goes
there
CHECK
YOUR
BILL!
I
went
for
lunch
Omakase
chef
special.
The
waitress
only
mentioned
to
me,
it
will
be
$350
and
plus.
I
said
it
is
ok.
But
she
never
mentioned
where
this
plus
comes
from.
Automatically
everyone
in
SG
would
understand
it
as
service
charge.
In
the
end
I
received
a
bill
of
$400++,
which
got
me
very
confused.
And
first
waitress
explained
to
me
the
price
is
decided
by
chef.
Second
one
came
to
me,
said,
I
told
you,
it
is
going
to
be
more
than
$350.
Well
I
only
said
ok
to
$350
but
not
$400.
On
the
menu
it
says
“please
specify
a
cap
if
you
wish.”
Instead
apologies
for
her
miss
communication,
she
started
pointing
finger
at
me
arguing
it
was
my
mistake
not
mentioning
the
cap.
She
told
me
“I
SAID,
it
will
be
more
than
$350,
everywhere
in
singapore
it
is
PLUS
PLUS
so
“A
PLUS”
means
chef
decides
how
much
you
pay.”
Whoever
would
go
to
a
$350
and
more
lunch
would
never
care
about
$50
more,
however
her
attitude
of
justifying
her
mistake
and
miscommunication,
push
the
responsibility
to
customer
is
definitely
revolting.
The
argument
waitress
had
with
me
was
ugly,
not
only
an
embarrassment
to
me
but
also
an
embarrassment
to
the
chef,
and
to
other
customers
who
were
still
eating!
I
left
the
counter
to
the
reception
with
my
dignity
not
to
continue
the
embarrassment.
In
the
end
the
accountant
charge
me
$350,
which
wasn’t
the
best
solution.
She
should
have
removed
the
service
charge
of
the
waitress.
No
one
who
goes
to
this
kind
of
restaurant
care
about
paying
more,
$350
or
$400
aren’t
much
different.
But
it
has
to
be
properly
explained,
not
by
how
much
restaurant
wishing
to
charge!
Food
was
great,
in
the
end
I
left
without
chef’s
gratitude.
It
wasn’t
a
complete
meal,
and
service
doesn’t
qualify
as
Omakase.
Suggestion
to
the
restaurant:
1.
Notify
customer
how
much
more
it
will
be,
be
clear
in
advance!
2.
When
the
miscommunication
happens,
it’s
definitely
the
waiting
staff’s
responsibility!
Don’t
blame
the
customer!
Especially
not
at
Sushi
counter!