The Coffee Bean & Tea Leaf image

The Coffee Bean & Tea Leaf

Cafe Coffee shop

Coffeehouse chain serving a variety of beverages including its signature ice-blended options. People often mention coffee, staff, drinks, friendly, table, good, service, clean, outlet,


Address

133 New Bridge Rd, #02-55 Chinatown Point, Singapore 059413

Website

www.coffeebean.com.sg

Contact

+65 6702 0083

Price rating

$$ $$

Rating on Google Maps

3.90 (146 reviews)

Open on Google Maps

Working Hours

  • Friday: 8 am to 10 pm
  • Saturday: 8 am to 10 pm
  • Sunday: 8 am to 10 pm
  • Monday: 8 am to 10 pm
  • Tuesday: 8 am to 10 pm
  • Wednesday: 8 am to 10 pm
  • Thursday: 8 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: coffee (23) staff (14) drinks (8) friendly (8) table (7) good (7) service (7) clean (6) outlet (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 XIXI曦曦 2 years ago on Google • 9 reviews
    Very very bad experience. Very bad attitude. The male waiter said he doesn't have time to clean the table because he needs to make coffee. Every table got rubbish, I have to clean the table by myself and wipe the table with alcohol wipes. It's good to throw away the rubbish by customer themselves. But if they didn't, should new customer clean the table by ourselves as the waiter said he is busy?? Bad experience+++++. Other branch I have never encounters such things ever!!! 4-12-2021
    4 people found this review helpful 👍

  • 2/5 Chia-chen L. 1 year ago on Google • 1330 reviews
    Despite telling the staff that we stayed in the cafe, we still got our drinks in plastic cup and Togo cup.
    2 people found this review helpful 👍

  • 4/5 Alan Y. 4 years ago on Google
    Not my first choice when it comes to coffee, but nonetheless since my colleagues wanted this place. Ordered the cold brew and it came in a bottle like a cough mixture bottle used in hospital. But the coffee was good and strong aftertaste.
    3 people found this review helpful 👍

  • 1/5 Dana 6 months ago on Google • 8 reviews
    Was there on 14 Sep evening closing time. Manager (Indian lady) was extremely rude in shouting at us from afar to not sit, and even loudly scolded the poor worker who kindly agreed to let us sit after we said we will clean up after ourselves. We got up right away as we didn't want to trouble your cafe but please retrain your managers to be polite and not verbally abuse other workers. Disappointing behaviour from Coffee Bean staff.
    2 people found this review helpful 👍

  • 5/5 Dan L. 2 years ago on Google
    Not bad for an early Public Holiday breakfast and coffee. Quiet and relaxing in the morning and staff Jack Goh was so friendly.
    2 people found this review helpful 👍

  • 4/5 Din N. 2 years ago on Google • 509 reviews
    Have my Cappuccino with extra shot this morning with croissant. Surprisingly they served my cappuccino in a cup. Staffs were friendly and helpful. Hope the next step they do is "membership" rewards apps.
    1 person found this review helpful 👍

  • 4/5 Anna N. 5 months ago on Google • 853 reviews
    We stopped here for a refreshing break and tried different beverage. The lyche tea was really good and refreshing with fruit pieces in the cup. The berry tea doesn't have too much flavour but is an healtht option. The mango chocolate chilli drink was delicuous, a perfect mix of flavours, not too sweet and not too spicy! The location is clean and has many tables

  • 3/5 Ramy H. 5 years ago on Google • 20 reviews
    Because I used to take my breakfast at coffee bean and tea leaves in Dubai so I tried to do the same here in singapore but the coffee quality is not as I had to Breakfast portion is ok but again the taste is missing something
    1 person found this review helpful 👍

  • 5/5 Candice T. 1 year ago on Google • 10 reviews
    This outlet is located right beside Chinatown Point's information counter. I came at an off-peak timing. Service was good, place was clean and both staff were informative and efficient. Thank you ☺️
    1 person found this review helpful 👍

  • 4/5 Grace 1 year ago on Google
    The coffee taste is a little weak.
    1 person found this review helpful 👍

  • 4/5 Paul C. 1 year ago on Google
    Good value breakfast - Female staff very friendly, but the male staff were very rude!
    1 person found this review helpful 👍

  • 5/5 drea 3 months ago on Google • 170 reviews New
    Great service from the staff here! Surprised by the attentiveness and patience from our queries on their available Xmas gift!

  • 2/5 Caroline 2 months ago on Google • 11 reviews New
    Order at 21:25 on Saturday, staff told me the store will closed at 21:30, in 5 minutes, but there are still a few customers sitting there, and I saw the operating hours is until 10pm at google. Had to take away, I was hoping to eat my cakes in 30 minutes at coffee shop, disappointed.

  • 5/5 Adrienne R. 3 years ago on Google
    Friendly and helpful staff! They still willing to cater my request eventhough in busy hours.

  • 4/5 Ivan Tan (. 8 months ago on Google
    Great coffee always in Coffee Bean & Tea Leaf conveniently located in Chinatown Point where the Blue MRT Downtown line meets the Purple Northeast line. Ambience is nice but usually crowded to get your coffee fix.

  • 5/5 Snow L. 8 months ago on Google
    Pricy drinks but reliably good. Better than sbux. Recc the mocha and iced drinks

  • 5/5 Jethro S. 10 months ago on Google
    Coffee Bean has better drinks than Starbucks. Their ice-blended coffee drinks has better flavors and less icy.

  • 5/5 happy happy m. 11 months ago on Google
    Visited the Chinatown Point outlet on 17th April 2023 at 10.30am to redeem the 1-for-1 drink member promo. The friendly and helpful crew, Anna, and Azira guided me thru the process of topping up n making payment using the app. She was patient n friendly and my drinks were served promptly. I will definitely visit again. Michelle 😊

  • 4/5 Vugar R. 1 year ago on Google
    I have been to several CBTLs in Singapore, Malaysia and Qatar. This one was a bit below average in terms of service level. It is good choice every-time for all-day breakfast

  • 4/5 Christopher Le P. 1 year ago on Google
    I had the eggs 🥚 Ben(edict) my friend had the pancake 🥞 platter. The eggs were oddly undercooked (white was still a little transparent on top) and overcooked (one yolk was mostly solid) whilst the other was perfect. Perhaps they need to look at their system for poaching eggs? Pancakes were fluffy and potato hash browns crispy. Staff was efficient, friendly and helpful despite it being a Sunday and with plenty of orders to produce with only two of them working! 💪

  • 4/5 Nath L. 1 year ago on Google
    Very good coffee. The size of the coffee is big even if you ask for a small one!

  • 5/5 Shirley L. 3 years ago on Google
    Morning staff was friendly even she was busy with other orders and still serve with a smile.

  • 5/5 Jolufu S. 1 year ago on Google
    Even thou there is short of staff, the coffee made by the barista is excellent

  • 5/5 Gerald N. 1 year ago on Google
    Worker Xin is very kind and friendly! I would recommend that the managers give her a pat on the back for her overall performance at work and being proactive with her services! Good job! 👏

  • 4/5 Eric W. 1 year ago on Google
    On 9 Apr 2022, had a hot cafe latte.. the coffee is deep flavoured and gives the mouth a very rounded aroma of coffee bean 😊

  • 1/5 Edmund T. 3 years ago on Google
    Worse CBTL outlet i've been to! Staff were outright rude and have zero customer service etiquette. Was told off by Amirah in the most obnoxious way that i couldn't use my laptop and to keep it. To the point that she said "is not my fault if you don't read the notice on the table or around the store. Do you want me to bring all the notices around to you so you can read?!" i totally understand that if the outlet is packed, using a laptop to do some work would have posed some displeasure to other customers who might be looking to have a cuppa. But the outlet was not even packed, it was empty! Seriously when your outlet have people who didn't even buy a drink and sit down there and hoard a table watching drama on the phone you guys are fine while people who bought drinks and work are not? I seriously and honestly think you guys need to 1) reworks your "no laptop/tablet allowed" rules and work on having some flexibility. Seriouly, rather than having no laptop policy, you guys should could, i don't know, try to have an 1 hour dining in policy like other brands or cafe have done it? That way you might then drive your business revenue up rather than people hoarding tables with a cup of tea that are already done. 2) Give your staff training on customers service etiquette to retent existing customers who still patronize you! Fyi, lousy coffee vs lousy attitude, no one likes a lousy attitude for the price we pay for for your drinks and food!

  • 5/5 Celsa T. 4 years ago on Google
    First time taken the nitro cold brew coffee. Smooth Strong taste Free WiFi

  • 3/5 Dom S. 4 years ago on Google
    Very nice staff but the coffee is swill. It tastes exactly like Starbucks coffee, which some will like (because they have no taste buds). It’s the same formula as Starbucks too so they give you a giant bucket of the disgusting coffee. I’m just visiting so I didn’t know this chain but now I know to avoid them. It’s conveniently located so that’s a plus.

  • 1/5 Sungeun A. 3 years ago on Google
    V bad service and the staff don understand which one is original taste of coffee ..the coffee not fresh ..now I understand y people like to go Starbucks 1 star also don want to give

  • 1/5 hui ran x. 1 month ago on Google • 1 review New
    bad experience, bad service attitude The clerk talk about the customer and laughs with colleagues to imitate the customer's behavior, very rude behavior! The experience is very bad ! The worst service café I've ever been to


Call +65 6702 0083 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Small plates
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeaway

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