Featured Reviews


Frequently mentioned in reviews: room (26) stay (25) hotel (22) staff (15) nice (12) location (12) clean (11) good (11) service (10) pool (10)
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  • 5/5 Christine A. 9 months ago on Google
    I was so impressed by this place for Singapore standards. I had an apartment which included a kitchen, living room, bedroom, and bathroom. Everything was clean, working, and comfortable. The room was quiet, bed was ok in comfort. Easy check in and check out. Easy to get a taxi as the taxi stop area is right outside hotel building. The subway is on the other side of the road. Getting a bus is simple, too. The gym had what I needed. Pool is nice and on the rooftop. On the same floor as the gym. I would stay here again if in Singapore. It is convenient staying here if attending an event at Marina Bay Sands too.
    7 people found this review helpful ๐Ÿ‘

  • 4/5 Tina C. 4 months ago on Google โ€ข 318 reviews
    The only complaint i have is the sofa and bed is too soft. The material of the sofa is also not comfortable. Other than that, from the service crew to wifi & room amenities, all A star!

  • 5/5 Tammy F. 1 month ago on Google โ€ข 238 reviews New
    I really enjoyed my week stay here. Really nice room, gym, services location everything. Very good and will stay again when I come back ๐Ÿ”™

  • 2/5 earl sandalo (. 1 year ago on Google
    We arrived quite early. Standard check-in was 3pm, we only got our call-back at around 5:15pm. Forgot an apple power adapter/charger during check-out. When I returned the following day to retrieve it, the guy receptionist seemingly lacks service-orientation as he did not offer much help and just stated the apartmentโ€™s policy. The maintenance lady appeared with a โ€œplug adapterโ€ to which I told them was not the item I referred to. In the end, I was able to retrieve what I came for, but only after expressing some dissatisfaction.
    2 people found this review helpful ๐Ÿ‘

  • 4/5 Lisa K. 1 year ago on Google
    We recently stayed at the Somerset Bencoolen and found the location to be excellent. It was in very close distance to the MRT (blue line) and in walking distance to many other tourist areas. The room itself was clean and the living/kitchen area provided all that was needed for a short stay. There was building work at the time of our stay but this did not affect our experience and found staff to be friendly and helpful. A baggage hold service was provided allowing us to drop our bags before our room was ready as we arrived early in the morning.
    2 people found this review helpful ๐Ÿ‘

  • 4/5 Faith T. 1 year ago on Google
    The kitchen is well equipped even though it looks small. The room is really cosy but the furniture are rather old e.g. sofa cushion will sink in and bedroom TV does not have screen mirroring function. Overall, a good stay, really near dhoby ghaut mrt and shopping area and cinema too!
    2 people found this review helpful ๐Ÿ‘

  • 2/5 Dania H. 1 year ago on Google
    The hotel has a musty smell, from the lobby, elevator, hallways, and room. I noticed as soon as we walked into our room that there was a musty smell but I tried to just deal with it. Lo and behold, I realized upon our departure that EVERY single item we brought into the hotel (including our suitcases that I canโ€™t wash!) now has that same strong, musty smell.. one month later and the smell lingers.
    1 person found this review helpful ๐Ÿ‘

  • 3/5 Tomasz L. 1 year ago on Google
    Unfortunately, the room needs to be renovated. Especially in the bathroom - in our room you could see that the bathtub has already been painted. The sofa in the room was torn. Kitchen equipment is adequate - one more smaller pot would be useful. Unfortunately, during our stay there was a renovation and the noise until 4 pm sometimes did not allow to stay in the room. We asked for a change of room - and one of the people at the reception confirmed the change, but unfortunately the person from the next shift did not know anything about it anymore. For a 4-star hotel, such treatment is not appropriate. On the plus side, we can point out the possibility of self-washing, daily cleaning and bottles of water. Location perfect. Overall this hotel is closer to 3 star hotel than 4 star - especially when you compare the same network hotel in Bangkok.
    1 person found this review helpful ๐Ÿ‘

  • 4/5 Sami P. 1 year ago on Google
    Good location. Nice hotel with nice rooms. There was some issues with flooring when signing on vut we got another room. Staff friendly. Nice little pool srea st the roof. MRT station across the street
    1 person found this review helpful ๐Ÿ‘

  • 4/5 Josee__ 1 year ago on Google
    The rooms are quite outdated and need to be refurbished, but with further prompt service provided, It was satisfying throughout the stay. The attitude of attentive staffs far outweighs the downside.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Tracey H. 1 year ago on Google
    We stayed here for 3 weeks whilst visiting family and we loved it. Very relaxing and the pool was nice to use. we will stay here again next year.
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Ina I. 1 year ago on Google
    That was our first time in Singapore. And unluckily we had a bad experience with the receptionist staff while we were checking in on June 8th at 3am with such attitude. Also with the cleaning service staff named Vicky. She's rude and that's not my business. The point is she has no integrity for doing her job. I asked the receptionist to send people for making up my bed, and she came up cleaning the entire place then she let the quilt rolled up and put the new folded linen on my bed just like that, untidy. Please just recruit some professionals, not some random people on the street.
    1 person found this review helpful ๐Ÿ‘

  • 4/5 johnny H. 1 year ago on Google
    Love the rooms and location. Very convenient to go anywhere. Only problem is the forever fluctuating room rates. Its like share prices swing between $390 - $690 per night. Otherwise, I could have stayed for another fortnight.
    1 person found this review helpful ๐Ÿ‘

  • 4/5 Valya H. 1 year ago on Google
    Wonderful staff, construction is a bit disturbing. Very centrally located and directly facing the MRT station. Only downside is false fire alarms happenibg frequently. Besides a nice choice of stay with spacious rooms.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Paul O. 2 years ago on Google
    Convenient location near MRT, bus routes, food and shopping. Rooms are larger than standard hotels and well cleaned. My room was very quite and good for sleeping. Large pool and gym on roof level. Staff are helpful. Only downside is a bit noisy during the day due to current construction works.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Yang S. 1 year ago on Google
    This place really has its act together. Everything just works well. Rooms are clean and modern. Air-con units are serviced regularly. There are 24-hour staff, and they all seemed well trained and ready to help. The cleaning staff were excellent, professional and willing to work around your schedule. The location - directly across the street from Bencoolen MRT and a short walk from Rochor and Dhoby Ghaut MRT's is excellent. There are many restaurants and coffee shops nearby. PIllows, bedsheets are excellent. Blackout curtains worked well. You get free water and coffee/creamer/sugar packets each day. The rooftop pool is super nice, there is also a separate adult jacuzzi and a little kids pool. The small gym on the roof is very new, clean and has a high-end treadmill and precor. The apartments have kitchen that have everything you need. I could go on and on, but no need- we were really happy with every aspect of our stay, this is a very well managed place. I noticed in other reviews there were complaints of musty smells, poor quality bathrooms, and noise from construction. We were fortunate not to have those issues, we stayed on the 6th floor. Not sure if management fixed those issues, or if they are specific to another part of the hotel.
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Agustino A. 2 years ago on Google
    It is a scammer hotel, they post with picture with bathtub but when you check-in the room, it didn't have the bathtub and cancellation is not allowed anymore. We made the special request when booking, however we weren't infromed at fronk desk when checking- in that there isn't any room with bathtub is left etc.. If you want to stay here, i will advice not to stay here in considering: 1. This is a scammer hotel. 2. The building was on renovation (it is noisy) 3. Very unfriendly front desk at lobby.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Debbie 9 months ago on Google
    Well equipped and clean service apartment located very centrally in a low traffic and quiet area with close proximity to key shopping districts. Brilliant service and amenities though the charge for laundry is quite high (8 SGD per load).
    1 person found this review helpful ๐Ÿ‘

  • 4/5 Roy T. 1 year ago on Google
    Nice hotel in a great location. Clean and quiet, and compared to many other places around, relatively inexpensive for what you get. Friendly staff, good pool, gym and laundry. Biggest issue is the low water pressure in the showers.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Alexandra B. 1 month ago on Google โ€ข 17 reviews New
    Great apartment hotel in a nice area, close to multiple MRT and bus stations. Downtown and various points of interest in walkable distance. Rooms are incredibly spacious with kitchen, separate bedroom and a walk-in closet, cleaning is daily and immaculate. WiFi, Gym, Breakfast. Huge pool area on the roof and a garden on a separate floor with kid's playground. It's hands down the best place for a longer stay in Singapore.

  • 5/5 Halah S. 5 months ago on Google โ€ข 14 reviews
    First thing you notice upon entering the hotel is how fresh and clean it is. The rooms are spacious, equally as clean, and universally accessible. Iโ€™ve had the most restful sleep in my stay there. Also, the wifi is powerful, better than anywhere in my 1week stay in SGP. Thank you.

  • 1/5 Jac J. 1 month ago on Google โ€ข 6 reviews New
    The most terrible experience I ever had with a hotel. If thereโ€™s a staff could not properly communicate and understand the guestโ€™s request in English in Singapore, the hotel should NOT allow her to serve the guests alone at the reception. Day 1: - I asked if I can pay by credit card directly at laundry, the staff said yes. Ended up the machines accepted tokens only. - I went to reception again and made a request that I need to do 3 rounds of washing machines + dryers, clearly told itโ€™s washing machines x3 and dryers x3, the staff told me 3 tokens are enough. Ended up I should have 6 tokens in order to get my request done. I need to go to the reception again for extra tokens. Day 2: - the night before, I asked the hotel to arrange lalamove for me at 8:30am, I made it very clearly that there are 3 Carton boxes, the driver needs to help me move the cartons to the apartment at the destination and that I will go with the car. The quotation they gave me is SGD26, I confirmed ok. But in the morning, not only the driver arrived 40 min later, the driver charged me SGD130 in total with my request which is ridiculous. All in all, I finally got everything I need settled, but every experience with the hotel staff these 2 days are horrible. You could choose this hotel if itโ€™s a short stay, but if you are considering an extended stay with service needed to assist you from this hotel, I would highly recommend you to think twice.

  • 4/5 Justin C. 1 year ago on Google
    Has a small gym on the rooftop where the pools are. Not bad equipment, just really small. The rooms were pretty spacious but not particularly memorable. The bathroom had no ventilation aside from a window and given the Singapore climate, that really doesn't help with keeping the bathroom dry and cool

  • 5/5 Fynn S. 2 years ago on Google
    Nice cosy place. Only downside, still under renovation but no biggie. Great place.

  • 5/5 Hakim I. 2 years ago on Google
    An amazing place to have our staycation. The rooms are now wonderfully renovated to a modern concept. Service is very good and professional. Location is right in the middle of town area which is excellent. Would come back for more as we enjoyed ourselves here. ๐Ÿ‘๐Ÿฝ

  • 5/5 Nadya R G. 2 months ago on Google โ€ข 4 reviews New
    I rented the 2-bedrooms for a long term stay and I'm really satisfied. First of all, all the staffs are very friendly and helpful. The room also well maintained, they also service the air-con regularly and they also clean the room almost everyday! I would like to say thank you to all the staffs, because of their friendly gesture, my mom said that it feels like home and she enjoyed her stay during these past 3 months. Thank you!

  • 5/5 Liya 2 years ago on Google
    Just opposite bencoolen mrt & near plaza sg. Very convenient location

  • 5/5 Anh T. 7 months ago on Google
    I love this place. Everything is good. Nice room, nice staff. Very clean and well maintained. Except the morning buffett. Food is not very good and almost the same everyday. Should add more kind of food or change dishes. Thanks

  • 2/5 Raaj T. 11 months ago on Google
    Had to encounter broken balcony doors, hooks, leaking drains and poor water pressure in the rooms. Staff too fussy about check in and check out time. Couldn't adjust half hour early or late citing non availability of room. Wereas during our two night stay at Village Hotel, Bugis nearby we were given over two hours time which is much appreciated. Good sleep quality and sound insulation. Swimmers will love the pool.

  • 5/5 Master R. 2 years ago on Google
    All is good despite the massive renovation that is undergoing when I'm there. Oh yes, their front desk is excellent.... Trust me...

  • 4/5 Eri Avenys S. 1 year ago on Google
    I got to know this Somerset Bencoolen service apartments, because I love to eat at Padang Restaurant. This place is clean and feel like home and also it has easy access to @PutraMinangSG Restaurant๐Ÿ’•

  • 4/5 Joey Y. 9 months ago on Google
    Out of my expectations. At first I read the reviews, I saw ppl comments about the smell & noise. But me and my whole family (12 members included 5 kids) do not have such problems. I booked 2 bd premium and 2 bd deluxe to fit my whole family. The size is just perfect for us. Spacious and comfortable. Highly recommend to ppl with kids. If to point one con, that will be the parking as the parking not belong to their property so it was not a complementary and the direction from parking to hotel was pretty unclear. Overall, I am very satisfied and if my family come to sg again I will definitely book for the same place. Oh yeah, location also the best to us!

  • 5/5 Saumeya S. 2 years ago on Google
    Its very nice,there is a construction nearby so i couldnt enjoy everything..I reccomeend it though for service

  • 4/5 Michelle S. 11 months ago on Google
    Definitely a fair price for the apartment. They are spacious, the location is perfect and the rooftop pool is very nice, I used it each day. The staff makes the key difference however. There for whatever you need, extremely nice and accommodating. The location is perfect- we walked everywhere and the metro is literally on the corner and is extremely easy to navigate. You don't even need a metro card, just a tap and go. Very safe area, I would stay here again.

  • 4/5 Anna M. 10 months ago on Google
    Stayed here for the last few days of our trip. Good value hotel in a great location. Our rooms had separate lounge and kitchen areas, bathroom with tub. All very clean and modern. Two TV screens, great sound proofing (no noise) and good block out curtains. Staff were helpful. Location is very good, across the road from a newly built MRT which allows access to most popular attractions. Lots of good eateries and bars in the vicinity.

  • 5/5 Abu Ash S. 2 years ago on Google
    A super wonderful place to have a staycation with a large group. The room feels spacious and modern. We made great use of the Samsung Smart TV for entertainment. The kitchen was also fully equipped with the essentials. The toilet was nice and spacious, along with the bathtub. The view from the pool is also very photoworthy. Location is prime. MRT Stations are literally across the street and about 12 minutes walk to Bugis Junction and less than 5 minutes walk to a number of eateries . For the price, really can't ask for more

  • 5/5 Herbram S. 1 year ago on Google
    I like room size, room has everything that I needed. Location is great, near MRT station, bus stop, Padang Restauran at Lobby, food court across the street, all are there

  • 5/5 danni c. 3 years ago on Google
    I enjoy staying in bencoolen somerset, it feels home. We used the swimming exclusive to us. And the staff are friendly too.

  • 5/5 Anxon 1 year ago on Google
    It was a cozy and pretty place to stay at! Very near MRT and town, extremely convenient and amazingly friendly and helpful staff! The stay there was amazing. Highly recommend!!! ๐Ÿ˜†


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