1/5 V P. 11 months ago on Google
For
a
singular
night's
stay,
we
had
4
different
rooms
because
the
condition
of
each
room
was
awful
(flooding,
broken
AC,
disgusting
hair
traps).
DON'T
STAY
HERE.
For
the
first
room,
the
air
conditioning
in
the
room
was
not
functioning
properly,
which
made
for
an
uncomfortable
experience
given
we
were
in
Singapore.
Additionally,
there
was
flooding
in
the
bathroom
during
a
shower
due
to
the
hair
trap
not
being
cleaned,
which
added
to
the
overall
discomfort
and
inconvenience
of
my
stay.
Upon
reporting
these
issues
to
the
night
manager,
he
reset
the
air
conditioning
unit
and
cleaned
the
hair
trap.
However,
after
30
minutes,
the
air
conditioning
unit
still
was
not
working.
I
reached
out
to
him,
and
he
moved
me
to
room
208.
Unfortunately,
this
room
also
had
severe
flooding
when
I
showered
which
had
flooded
into
the
bedroom
and
caused
some
of
my
luggage
to
become
wet.
This
was
caused
by
the
same
reason:
a
hair
trap
was
not
cleaned.
I
had
to
clean
the
hair
trap
with
my
bare
hands
to
prevent
additional
flooding.
It
was
disgusting
to
clean
strangers’
wet
hair
with
my
bare
hands
during
a
shower.
This
was
an
unacceptable
situation
and
caused
a
great
deal
of
disgust
and
frustration.
The
night
manager
then
moved
me
to
room
213,
but
this
room
also
had
a
completely
non-functioning
air
conditioning
unit,
which
was
obvious
because
of
the
A/C
display
unit
indicating
as
such.
It
was
flashing.
The
room
smelled
bizarre,
likely
of
whatever
was
emitting
from
the
unit.
This
was
extremely
frustrating,
and
it
seemed
like
the
hotel
was
not
taking
my
complaints
seriously.
Finally,
I
was
moved
to
room
215,
which
was
an
adequate
room,
but
tiny
compared
to
our
original
room.
We
had
to
pack
up
all
our
belongings
and
move
over,
and
over
again.
However,
after
experiencing
all
of
the
issues
with
the
previous
rooms
and
dragging
my
luggage
around
multiple
rooms
for
the
past
few
hours
the
night
before
our
flight,
it
was
not
the
quality
of
service
that
I
had
expected
from
a
Marriott
property
and
certainly
not
from
a
5-star
property.
When
checking
out,
we
left
our
email
at
the
front
desk.
We
were
informed
the
manager
would
reach
out
to
us
and
we
were
not
contacted
at
all,
until
we
reached
out
to
them
directly.
In
which
case,
they
basically
just
told
us
they
were
sorry.
The
point
of
the
booking
was
so
we
could
sleep
for
1
evening
before
a
flight,
but
we
barely
got
any
sleep
from
these
issues.
You'd
think
booking
a
5-star
property
would
ensure
an
easy,
sound
night's
sleep.
Luckily
we
were
only
here
for
1
night,
because
if
we
were
here
for
longer,
it
would've
been
awful.
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