4/5 sa 1. 1 year ago on Google
It
was
my
first
visit
to
Farrer
Park
hospital.
I
was
admitted
at
6
am
on
a
weekday
morning
for
a
surgery
for
8
am.
Main
admissions
counter
is
closed
at
that
time,
lights
are
dimmed
in
the
lobby
and
you
are
redirected
by
a
notice
posted
at
an
admissions
desk
to
go
to
the
emergency
clinic.
The
emergency
clinic
is
manned
by
a
single
admin
staff
on
duty
who
has
to
do
everything-
your
admission,
answer
queries
from
staff,
attend
to
other
patients
being
admitted.
The
admission
staff
was
a
bit
confused,
after
photocopying
my
IC,
entering
details,
taking
my
surgery
procedure
details
and
consent
letter
etc,
which
took
about
15
minutes,
then
asked
me
if
I
was
here
for
a
procedure!
I
confirmed
yes
but
was
a
bit
rattled
as
this
should
have
been
obvious
with
the
paperwork
and
the
hospital
should
have
known
this.
And
to
add
to
my
sense
of
unease,
the
place
looked
desolate
and
dark
so
I
thought
that
I
had
come
on
the
wrong
day
or
wrong
time.
Then
she
checked
the
online
system,
which
showed
that
the
surgery
suite
was
booked
by
my
doc,
then
she
double
checked
with
the
ward
on
this.
However
my
doubts
remained
as
I
walked
to
the
ward,
as
even
in
the
ward,
I
could
see
just
three
nurses
and
everything
was
dim
and
quiet.
I
was
worried
that
the
hospital
had
overlooked
the
booking
but
the
surgery
would
proceed
anyhow
with
anyone
present
pulled
in
to
assist
and
it
would
not
end
well
for
me.
However
I
was
told
that
the
night
shift
ended
at
7
am
after
which
there
would
be
more
staff
and
it
would
get
busier
and
a
call
with
my
doctor
assured
me
that
all
was
indeed
in
place,
that
he
had
operated
here
at
this
time
and
he
found
it
to
be
a
good
hospital.
After
that
things
went
smoothly,
met
the
doctor,
the
nurses,
anesthesiologist
before
surgery
and
after
surgery,
there
were
regular
checks
by
the
nurses,
physio
and
assistance
was
readily
available.
Food
was
tasty,
lots
of
options.
Superclean
and
new
facilities,
room,
bathroom.
Looks
like
a
nice
hotel
with
a
desk
and
chair,
a
spare
bed,
wardrobe
sink,
attached
bathroom
and
a
large
window
with
a
nice
view
in
the
single
room.
The
4
bedder
room
where
I
was
warded
pre-surgery
(so
I
learned
no
matter
what
type
of
room
you
ask
for
or
your
insurance
covers,
if
they
are
all
occupied
you
may
not
get
it
even
if
your
surgery
was
planned
in
advance)
was
large
and
had
two
large
clean
modern
bathrooms.
Discharge
procedures
included
a
lot
of
waiting
in
the
wheelchair
for
the
documents
and
to
find
a
porter
to
wheel
the
chair
to
take
me
to
the
carpark.
One
other
concern
I
had
was
doc
gave
me
some
instructions
which
seemed
to
confict
with
what
the
physio
asked
me
to
do
so
I
had
to
message
the
doc
to
get
an
answer.
The
plus,
I
could
message
the
doc
and
get
a
quick
response.
Minus-
do
I
need
to
be
the
go
between,
shouldn't
the
physio
and
doc
communicate
directly?
As
an
immobile
patient
heavy
on
pain
medication
post
surgery
and
without
access
to
writing
materials
all
important
instructions
should
be
given
in
writing.
Written
discharge
instructions
to
the
patient
would
be
good
to
have:
like
caring
for
your
wounds,
how
much
to
move
about,
what
is
abnormal,
how
many
times
to
ice
the
area
and
for
how
long,
exercises
to
do
and
how
many
times
to
do
it.
Positives:
The
hospital
was
well
staffed
with
competent
,
attentive
nurses
and
plenty
of
good
quality
new
facilities
at
both
the
4
bedder
and
single
room.
Very
clean
and
modern
looking
facilities.
Areas
for
improvement:
Admissions
and
discharge
procedures
need
to
be
improved
and
better
staffed.
Better
training
for
admissions
staff
needed.
More
documented
instructions/information
needed
between
the
doc/nursing
staff
and
physiotherapist,
and
between
healthcare
staff
and
business
office
so
the
patient
needs
to
leave
the
room
only
when
the
bill
is
ready
and
not
have
to
wait
long.
Written
discharge
instructions
for
the
patient.
These
will
result
in
better
patient
experience
and
outcomes.
Overall
I
did
leave
with
a
positive
experience
hence
the
4
star
as
most
importantly
the
healthcare
staff
were
good
but
also
thought
a
few
things
could
be
better.
