What is going in with this hospital? I went to see a Dr today and it seem to that this hospital does everything to NOT attract patients. The glass looks like it has not been cleaned for some time. The confortable seats in the patients waiting area has been replaced with a very uncomfortable bench seat and the air conditioning is so cold I wanted to leave. However the air con for the registration staff was quite confortable. This is suppose to be a private hospital but I've been in better government / public hospitals.

What a terrible experience will never recommend to anyone. Their admissions department is terrible. They did not submit letter of guarantee on time to the insurance company before scheduled discharge and demanded FULL PAYMENT from my own pocket to discharge me. Mind you the bill was 57k. I was not allowed to leave until i had made full payment from my end. Also conveniently they had technical issues post my discharge and waited another 2-3 weeks before filing insurance claim to the insurance company. Also i had specifically asked to charge my corporate insurance first before charging the rest to my personal insurance which they promised upon my discharge but they didn’t follow through with this. Extremely disorganised with different staff members telling different things. Please save your time and money and just visit public hospital instead.

PLEASE BE VERY CAREFUL AND CHECK IF THE DOCTORS ARE COMPETENT AND NOT DOING THEIR JOB BY TRIAL AND ERROR, RECOMMENDING ALL SORTS OF TESTS AND INVESTIGATIONS. PLEASE ALSO CHECK THAT THE HOSPITAL IS NOT TAKING EVERY OPPORTUNITY TO OVER CHARGE PATIENTS OR NEXT OF KINS WHO ARE NOT FAMILIAR WITH MEDICAL CARE.

We stayed in the single room, and the Hospital have a 100% no formula milk procedure, I requested for formula milk m, since there is insufficient breast milk for my baby. The staff claimed the hospital had no milk bottle. Completely Rubbish, every parents know breastfeeding is best but Mother need to be healthy and enough supplies, else may trigger jaundice. My baby girl 1st day Bilirubin Level was 179, but no phototherapy was implemented. Truly shocking.

Very nice set up. On the ground floor, there are two counters - Reception and Admission. Service is prompt, staff are helpful. The Specialist Centre is accessible via two elevators on the ground floor (left from entrance, looking in). If need to use the washrooms, at the entrance turn right. The washrooms are just before the cafeteria on the left. I was pleasantly surprised to discover manually operated washlets that are similar to the automated ones in Japan. Nice! The cafetaria on the ground floor offers decent food for those in need of sustenance. The only gripe I have is the limited parking facilities. Eventhough there is a valet service, it can get quite congested and chaotic. Be forewarned.

Worse ever A&E i been to. I dnt think they even have a system. Went there at 8pm register and 1030pm am still waiting. There no q no given dey will just call your name so you dnt know how long you have to wait. Compare to cgh i waited for less den 2 hrs and everyting was done even the blood test result.

Doctors and nurses are caring but bills payment is a major headache. Was covered under corporate insurance and the hospital violated the corp insurance's golden rule such that I was not able to be covered and still had the cheek to bill me the expensive hospital bill, AFTER A MONTH. Got a shock of my life when I received the hardcopy bill asking for thousands of dollars cash when I thought it was settled with corp insurance when I was happily discharged. The boss wasn't apologetic and blamed it on everyone except herself; the system the people. Then the GST and Medisave wasn't covered by corp insurance. Then I received another bill on GST. Then I wasn't free to pay and panicked when some time passed and called to check on the bill and they said it was paid. I asked by who and they said they took the money from my Gleneagles account. Without asking. Without permission. Without notifying. Without saying anything. I just got really creeped out by the hospital. Payments is a nightmare.

TERRIBLE EXPERICE! I went in for an A&E visit, the treatment was OK, after this i was invoiced on site for the treatment and payed the full quantity for the invoice there. Afterwards i did the claim with my insurance and got he money back. So i thought all was good. A month later i started receiving SMS messages form the hospital telling me i still owed them money on this visit. I called to clarify and i was told this was due to some mistake they made in their billing process they missed stuff and i still had to pay them. I told the customer service agent this was not acceptable and they said this would be reviewed again and that they would get back to me. No-one ever got back to me and i only kept receiving threatening messages to collect the money form me. So in the end i had to end up paying additional out of pocket cost that my insurance did not allow me to include in my claim months later. Its really terrible patient treatment and in future i will avoid at all cost using their services ever agian.

Nice, cosy hospital with good services from nurses and doctors. Compared to CGH, the wait is definitely much shorter at the A&E. The meals are also better than public hospitals. With all the specialist clinics located there, you can be sure the doctors attending to you are relatively experienced and definitely not going to be cheap. Service gap is during their changing of shift. Main admission counter closed 15mins before their knock time and i had to wait for the other counter to open up. They should not have such gap. Plus point is the cashless service where eligible patients are able to admit with no deposit and with no payment required upon discharge. Expect a queue when making payment as they only have 2 cashier counters. As I was admitted to public hospital less than a month ago, I had to stay in the single bedded room for 3 days for isolation purpose, good procedure (infection control). Free parking or $10 grab coupon, toiletries (like hotel style) and even hair dryer (upon request) when you stay at their single bedded room. Room and toilet are very clean too. Once you are tested virus free, you can be transfer to 2/4 bedded room and charges will be revert.

Please educate your receptionist and staff

Disappointed experiences, my 1 year old girl having high fever came to A&E for treatment but was delay for more than 3 hours. We eventually left the hospital.

Terrible. Never ever come here. They charge more than double for the same medicine you can by at Guardian. Went for gastric pain, gave me 12 pills of omeaprozol and they wanted to charge 243 dollars!!!

Waited more than 1hr and was told doctor not available at A&E. This is my 2nd n last time I will ever send my family over to this place! If this was an emergency, the patient would have died. Better to go for public hospital than this one! Zero stars.

Visited early morning past midnight. All signs ticked .. runny nose / fever … then was led outdoors and walked towards back of hospital to wait for at least half hour before I get attended to .. think the point is their customer experience is so bad .. no art test ( even a clinic administer that ) and though I understand that the pandemic causes a strain on availability of resource .. hospital really need to review the doctor you place on the team … doc who attended to me was more interested to enter patient data in system and diagnosis of patient is sorely lacking. Sad to say .. their entire customer experience was so negative .. I am very disappointed with the standards I have come to expect of a private hospital . Charging me 300 plus for a 24 hour walk in clinic is clearly an over charge and I feel so short changed for a really negative experience .

while the staff was nice. the $1,300 bill for eyelid infection in the A&E is hard to justify... i was warned that the consultation fee can be $400 initially - but i was surprised to see the consultation was $1000 and $300 for medication

Came here after mid night in emergency. Waiting time was 2h. How can you say it Emergency if it takes that long? East needs a better hospital.

113 SGD for 2 minutes at General Practitioner who just made a prescription for the medication I am taking for a while! Be careful! For example Raffles Medical charges 40 SGD for the same thing, while having better service and higher standards.

The staff especially from a&e department is student to the patient.

service is okay,clean. but not value for the service. there is hidden price!!! not recommended . please bring down the price for birth package and doctor fee. or indicate doctor fee+birth package in the website.

Agree with the reveiws above that they are too slow. Highly ineffecient! We went on a Sunday to show our daughter. There were only 4-5 patients ahead of us when we reached. The doc spent less than 30 secs on her, but waiting time was 1hr. In all it took us more than 3 hours (still counting as I am waiting for meds). My daughter probably got more sick waiting there! I really dont understand what did the doc do all these 3 hours when in total I only saw some 10-12 patients over 3+ hours. It was the same patients all this while! I don't think he spent more than 5 mins per patient. Will try not to go there again if we have an emergency. They probably want all the people waiting there to grab some food at the delifrance which is inside the hospital! We did and some others also.

Extremely slow service - waited for an hour even to get the medication for common cold and flu. No one around cares on the delays and it’s rather expensive. Don’t be fooled by the name parkway.

The hospital has acidic like air. Nothing smell fresh. From the minute you enter, the lift, the walkway and worse, the patient's room. My nose runs badly. It stopped when I'm in the taxi home.

Have never been to this hospital until visited hand specialist Dr Andrew Yam at the Hand Surgery clinic during this pandemic (COVID-19). Although this hospital is not large, it is fully equipped and well-spaced. It has a uniquely homely feel. The clinics, wards and other facilities are all easily accessible and within short walking distance. The hospital is efficient, staff are amicable and helpful, Dr Yam is proficient and good.

Do not bother coming here for A&E if you're pregnant or accompanying a pregnant patient - they claim they only have GP on-site for A&E and cannot even perform basic checks (I.e. stomach ache)unless there is a gynaecologist around to give instructions, which they will charge you S$400 extra for them to call in a GYN.....in other words, you're being ripped off even before getting any treatment/consultant! Absolutely waste of time and money visiting here, advise to go straight to any other public hospital A&E instead.

Gave birth in a taxi, and still charges me full hospital bills. Good thing they reverse some of it. Doctor charged me full price though when its my husband who delivered the baby.

East side food n good services nurses. If you need more food just go opposite coffeeshop Indian n Chinese western yummy. The hospital coffee at Muslim corner has best coffee. The basic single bedder is smaller room. Overall nurses are friendly n attentive throughout night. One helped aunty to buy isotonic without charging as her cramps were beyond athletic as she had clinical diarrhoea induced due to huge constipated. So make sure you eat your fruits n vegetables.

Reviewing only the cafeteria! Been here a few times to accompany my spouse for checks / procedure. Thought that there was no food but the cafeteria is down the hallway (follow the arrows that point to the 24h urgent care / wards). $8.70 public price for Hor Fun, not that cheap but it was acceptably yummy!

Wow been around 3 decades fully equipped with many medical disciplines performed. I was an in-house patient twice, impressed with the professionalism n dedication from the board medical consultants who referred me & the Owners for excellent upkeep n maintenance retaining a Hospital in the region. 👍👍👍👍👍👍 Formerly known as The American Hospital.

Worst hospital to be if you are having your first baby. Terrible since the moment we started admission. We were in the single room grade option. THE WORST during epidural insertion. Nurse in charge came in and ask if we want the experienced or non experienced anaesthesiologist. It was a joke! I wish there was a camera where the auditor of this hospital can see what happen that day. Following on, of course we chose the experienced anaesthesiologist. And he came into the room in slippers, running shorts and singlet. I highly doubt this hospital professionals. It is only a neighbourhood hospital that is solely exist to treat an emergency but definitely not a hospital for baby delivering.

On Monday night, I felt abdominal and shoulder pain. The pains intensified over 3 hours till my decision to visit A&E at Parkway East. It was my personal experience that I prefer not to go Changi Hospital though it's nearer to me. I was attended to immediately upon reaching at 3am. I explained to the duty doctor that it wasn't my first time with this pain and he suggested I be warded to check the reason behind this time. I agreed. An gastro specialist (Dr Loh Poh Yen)came to visit me at 5am and ordered an ultrasound in the morning and scope in the evening. It was confirmed gallbladder stones and dispel other illnesses such as ulcer or polyps. A General surgeon(Dr Kan Yuk Man) came at 10pm to explain about Gallbladder and suggested that I remove it for future good though my pain was gone by that time. I agreed. He arranged for Wednesday 8pm due to availability of Operation Theatre. Ops was completed at 10pm and I was recommended an extra day of rest due to late ops the previous day. The whole process was super efficient and both doctors came in odd hours to discuss my situation with so much detail. Honestly, I was so assured that I'm in good hands, knowing both doctors are very experienced. The nurses were attentive and the food was good. Overall a very pleasant experience. Hopefully I can regain my active lifestyle fast and not come back for this experience. Thanks to all the staff in Parkway East Hospital.

I was not impressed the last time I had to visit the A&E clinic due to severe food poisoning. I feedback (email) to the hospital about how poor their patient service was. The staff were unempathetic, cold and had poor communication skills. The doctor was the worse. Nothing had changed as I found out today. Still poor attitude and poor communication skills from the staff. I was reluctant to step into this place due to my previous poor encounters. But it was the nearest to my location and I wanted to inquire about obtaining specimen kits for health screening. As mentioned on their Parkway Shenton Website, it could be obtained from any of their Parkway Shenton clinic or Executive Health Screening clinic. I was bluntly informed by a chinese male staff that they are not part of Parkway Shenton Clinic but an A&E (you are in a Parkway East hospital for pete's sake!). Even if thats rigidly correct, you could at least refer me elsewhere, instead of brushing me off. Yes, it's just a specimen kit, no big deal. I just disagree with their attitude. Will I entrust my life or the life of my love ones onto the hands of such poor attitudes? NO.

This place is rather expensive and waiting time is too long. We came for a dengue test. Took us 2h. Only one doctor for the walk-in clinic seems insufficient. Although the lab is in the same building, the test request from the doctor is printed on paper, which then the lab assistant again enters into another computer. All this takes time. How about paperless work flow?

Worst place to visit if you want a decent service that has some speed. 3 nurses were working , 2 of them were doing paperwork and picking up phone calls, and 1 walk around pretending to be busy , I was there to do a simple blood test and they made me wait an hour, an yet still nothing happens. Worst still there were 7 patients behind me and everyone was waiting like a fool

Accompanied my sis for an emergency eye infection which she did not know what happened. The doctor on duty gave her an eye drop to reduce the pain while called in eye specialist. We were told half an hr. However, 2 hr had passed, he or she was not seen. If it was an emergency, would it be treated the same way? I wonder.

No-one picks up phone . How can you make an appoitments???

as a private hospital, patient already paid 100+ consultation fee, shouldn't sell medicine at twice the normal price.

My friend got hospitalized here for an ACL surgery. Immediately after the surgery, a nurse took out her knee brace because "she didn't know it's not supposed to". The doctor came right after and demanded the brace to be put back on immediately. Whose negligence is this? Also, when given crutches to my friend, the nurses didn't teach how to use the crutches. Later I heard, this simple guidance would actually cost some money...Ridiculous.

Worst hospital in Singapore. This is first I had bad experience in Singapore. They have charged me 150 SGD for 2 min. I went for fish bone stuck in my throat instead of looking into throat docter suggesting specialist to me. They charged 150 SGD for no pain relief. Really unprofessional peolle. Please please don't visit this hospital.

Waited over 2 hours at A&E for a sprained/fractured ankle for a simple X-Ray, absolutely atrocious service and wait times. Please avoid this place if at all possible and seek aid from a government hospital instead.

The hospital is under staffed and doesn’t react urgently to emergency cases at the A&E department. Their whole operational sequence has issue. Their A&E feels more like a 24 hr clinic

Was admitted to the hospital for UTI. Waited for nearly an hour before could finally see the on call doctor. First 2 nights I asked for sleeping pills because I always have problem sleeping at a foreign place. On the 3rd night, I decided not to have a sleeping pill. However I felt very uncomfortable and buzzed for the nurse. The nurse claimed I was "ok" after taking my blood pressure and temperature. However, I told her I really felt very uncomfortable as my body was " burning". She asked me more than once if I wanted a sleeping pill. I told her each time sleeping pill was not going to help my condition. Then I asked her to ask the doctor to check on me. She asked me, "What should I tell the doctor?". On day 2, as I was very touched by a nurse's genuine concern for me, I asked for her name and told her I would write a good review for her. After that, at least 3 staff, not all were nurses, came into my room and showed me "concern" followed by showing me their name tags. I gave my feedback and compliments to the Hospital via the QR scan on the Hospital Feedback. Till today, a week after I was discharged, nobody responded to my feedback despite me emailing them twice. My 2 stars of review is for the good food served at the hospital and Nurse (Rachel Ng) of Ward 4B and Dr Loke Choy Yin, the on call doctor. Overall, a very disappointing experience at Parkway East Hospital.

My husband made an appointment for a Covid test and it ended up being m the most painful and unpleasant experience he has ever had, and he was tested at least 10 times before. Ended up with severe headache for the rest of the day. The registration is very unorganized as well, different people give you different instructions on where to wait/go etc. After filling in all different forms, containing the same information and providing a passport copy, 7 mistakes were made while copying the data....Lack of politeness as well. Very disappointing experience overall.

It’s my go to hospital as I stay in the east. I like the environment and the doctors are quite good. The only complain I have is that the nurses in A&E are horrible with putting on the IV drip.. I was admitted into this hospital three times and every single time I come out with a heavily bruised hand. There was a time a male nurse poke so deep that even I can tell the needle is off the vain but he still keep plunge further.. I had to tell him to stop… that was horrifying

Went to the A&E on a Wednesday evening after fracturing my wrist. Zero waiting time as the nurse promptly checked my vitals and attended to my wounds with full empathy. All the staff at the A&E were courteous, professional and even shared their own experience which comforted me. I was referred to Dr Andrew Yam (hand specialist) who performed surgery on my hand. He is very calm, patient and reassuring, definitely highly recommended. The nurses at the ward and even the operating theatre (who took time to introduce themselves) were very friendly and made me feel at ease instantly. Thank you to the entire team at Parkway East for making my first hospital admission a pleasant one!

Had a great stay at Parkway East Hospital. The food is amazing, not your typical hospital food for sure, felt like first class airplane food. Butlers and service staff are all very professional and friendly, except registration staff could be abit more patient and polite.

Had to go to A&E few times for different occasions. In the urgency of the situation i decided to go to this hospital as it’s the closest to my home. But everytime the wait was horrendous. Waiting time when I accompanied my dad the last time was more than 3 hours when it was not even busy… how could they pretend to have a “accident & emergency” department? If you have a serious emergency please skip this hospital!! Making patients wait for so long when the A&E is not even busy is a complete disrespect to patients who are seeking for a urgent care.

All staff who attended to me (from doctors to nurses and Cik Rubiah who looks into my dietary needs) are very polite and caring. They are attentive to details too, conducting timely check on my physical well-being and reassuring me that I may call for their assistance if I need it.

Thank you *everyone* (too many names of lovely people; and I didn't manage to get them all, unfortunately)--from admission to cashier, truly end to end--who took such *awesome*--neither lip service nor exaggeration--care of my spouse. Thanks again for all that you did/do. 🫂♥️🏥

My wife was admitted recently, the admission was done very smoothly in less than 1 hour (i had horrendous experiences in a restructured hospital with warding time >6hrs twice). The nurses are very attentive, and the doctor explained very meticulously about the illness and what we would expect. I am very satisfied with this hospital so far. If one needs a fuss free admission with caring and actual professional doctors, this hospital is the one to go.

My husband sought treatment for ankle fracture and is really touched by the care and helpfulness of all the staff, from Doctors to Nurses, even frontline staff at the reception and helpers at the front door.

One of the best hospitals in Singapore . You can visit Dr. Heng for gynic related matters . She is quite experienced with 30+ years in the profession . All the staff here are quite friendly and helpful in all matters. It's got almost all the hospital related facilities covers the specialization for various diseaces . Got internal labs and child care sections. All in all , we highly satisfied with the services offer by this hospital. Parkway comes under group of Gleneagle hospitals in Singapore

Very poor communication towards patient and attendant when we went there in emergency. I went with my husband as he was feeling very uneasy and was unable to sit or walk, I went there at emergency and they made us wait for more than an hour. The doctor then finally saw him and said I can’t tell you anything, either get admitted we will do all tests or take medicines and go home. As a patient we asked him what will be better, how serious is it, he said I can’t tell you, you have to decide, unless you get admitted I can’t say anything. He absolutely told us nothing and in less than 2mins said go wait outside when we said we will take medicines. We again waited for more than an hr just to take those meds, he wrote and do the payment. However the nurse that communicated what medicines to take was nice but the doctor don’t really help us. The communication, compassion, any advice from doctors side was not that great.

Decent and clean hospital with a good offering of medical suites. Pricing on the higher end though. Particularly like the fact that they have deliverance here and we actually would come here just for that. Parking is tight so be warned!

Not well organized Visited a cardiologist specialist clinic here. Waited a long time not for the doctor but because of tests that need to be done. They should have scheduled the appointment earlier to complete the tests first like what other hospitals and clinics do. Instead they only realized that tests need to be done when I told them on arrival. What was more frustrating was that I actually called 2 days earlier to check on the waiting time and they did not highlight this.

overcharges patients.

I was diagnosed with severe headache n vertigo. But after few test . Which i find is effective . They manage to tell the root of the problem I thank and have to commend for their good job in delivering good and precise service to patients

(Translated by Google) $ 500 USD I will probably visit countries such as Taiwan and Singapore. On May 29, 2001, my mother, Janina Zagórska, had to apologize to ladies like holy cows and pigs and beetroot from the Cooperative Bank in Czastary that I accused them of giving me coffee with something spiced up. I made the first coffee myself from their coffee because I was ordered to do so, and the second coffee was brought to me by Michalina Wójciak, or Michalina W. (Original) $500 USD Odwiedzę pewnie takie kraje jak Tajwan i Singapur. Moja matka 29 maja 2001 roku Janina Zagórska musiała przeprosić panie typu święte krowy i świnie i buractwo z Banku Spółdzielczego w Czastarach, że je posądziłem o danie mi kawy czymś doprawionej. Pierwszą kawę robiłem sam z ich kawy bo tak mi kazano, a drugą kawę przyniosła mi Michalina Wójciak czyli Michalina W.

ICU and normal ward comfort and cozy. Staff in ICU are really kind and caring while the normal ward staff are too busy to care about you. The food served here are really good. Only downside is it's really expensive if you do not have medical insurance.

Too expensive.

Excellent service nurses all very kind Thank you ...

Went to A&E at 8PM with my 3 yr old son who had fallen off the swing while playing and was complaining of neck pain. He had vomited also. The A&E doctor on duty wrote the diagnosis as head injury even when the child told him that the pain was in the neck. Finally they advised me to admit the child for overnight observation and I was shuttled to the admissions desk. After struggling with holding the child in my lap and giving various details to them I was told that only a "double bed room was available". I accepted and after all paperwork was done I was told that the room was a shared room. I refused to stay in a shared room on account of COVID and then the staff suggested to call a specialist. The specialist came and woke the sleeping child and asked him to do various things like walk in a straight line etc. He also suggested to keep the child under observation overnight. instead of consoling me, he kept telling me how they had lost a 4 year old around the same time last year because the parents took the child home and other similar stories. NO Parent wishes to listen to these things especially when the child is not well. They need support not emotional bullying so that the hospital can make money. All this while someone or the other kept telling me the expected costs involved. Finally the child was admitted and all night the nurses checked up on him. Early morning I asked the nurse regarding discharge since the child was feeling better. At first I was told doctor will be in between 9-10AM. However at 11AM when I asked the nurse again I was told " We admitted you last night at 11AM, we will keep you for at least 2-3days. This was shocking and I demanded to talk to the doctor. After a while the specialist came on the line and told me that he would come after lunch. Finally he arrived at 130PM and checked the child. He found him to be OK, however still started to tell me about the children that had fallen and died since the parents took him home. I just wanted to get my child away from him. Finally they agreed to discharge me and then he started to talk about packages they could offer me for the next few visits. I refused and ran out of the hospital as soon as i could. Saddened to see that the most noblest of profession has succumbed to greed and genuinely hope that no parent has to deal with such a traumatic experience again.

POOR! Patient in desperate pain waited more than 60mins to see the A&E doc!! And the A&E que wasn't even crowded to begin with. Definitely understaffed with only 1 doc on duty! Night security doubling as valet and admin staff. (Although they were very helpful and friendly) Going to a witchdoctor in the jungles of Sumatra would have been more efficient. SHAME ON PARKWAY LIFE REIT!!! Better of running a shoe factory!

I would like to commend on your staff Rubiah from F&B. She is a very responsible and dedicated staff. As my appetite is not good after the appendicitis operation, she even suggested making me other types of food as I could not really eat the main food I’ve ordered. A very caring staff. She has made my stay at Parkway East very comfortable while recuperating from the op. Great service.

Went in on Sunday (25/9/22) at 730am. The hospital was bone dry empty with no one after me. I went in distraught with vertigo and the doctor attending me did a basic examination without performing the Epley manoeuvre. I understand that on a busy day it would take up patients time but there was simply no one in the hospital at time. Thanks for charging me $158 for a consult and prescribing the basic medication. Parkway East you have truly shown what u care about! The basic bed side manners to care for the patient is distinctly lacking. Especially one with vertigo. Shame on your money making machine. You show who u care about by the care you show a patient.

Had massive PR bleed but 24hour clinic dr did not give me any treatment or medication. $120 for him to type a referral letter and I have to call to make specialist appointment myself. Govt hospital better as they will arrange the appointment for you. Already wrote but nil reply

Very friendly nurses and staffs, the food in the room is pretty nice. The registration is like hotel check in. There is guardian and cafetaria (limited options).

My husband was admitted to this hospital for 4 days. The food was good (if you are about to be hospitalized - hopefully not, but if you are wondering what to order please order their Beef Burger! Steamed fish! Fried rice! black chicken soup! The tingkat also not too bad but it is on the spicy side, On top of that the service was excellent!

The most inefficient hospital I have come across in my life. The departments don’t talk to each other. Zero handover amongst nurses changing shifts, you have to constantly advocate for yourself as the patient. Ask for people to come and measure your stats, ask for medicine. Zero proactive care. Negative customer experience. Compared to NUH or other public hospitals in the country, this hospital really needs to step up their game for the $$$ involved.

Big thanks to the senior nurse in the maternity ward: Pauline Goh. Her service was excellent. Another staff I would like to thank is Elaine from the lactation consultant. The rest of the staff is okay, but a few nurses are bad. My newborn baby was crying non-stop, and one of the (junior) nurses said my baby was the only one who gave her a headache. So unprofessional comment given to a first-time mother who just delivered the baby. The room can be improved as the room we got was too cold and the temperature couldn't be adjusted, making my husband unable to sleep.

Spent over one week for IBD in Parkway east. Very nicely treated, staff is as professional and competent as pleasant. I highly recommend this hospital: clean, silent, nice staff, very competent doctors, (various and good food also with 5 daily meals) 5 stars service A great thanks for everything you did for me these days Ulrich

Excellent service the moment I stepped into PEH main entrance, well received by front office Joanna with humble and friendly service. Admission staff provided detailed information and explanation . All nurses in Day Ward and in Operation Therater were awesome, caring and attentive to needs. Thank you everyone 💓 Not forgetting Dr Tay LK for his professionalism and assurance. His words put me at ease, I trusted I'm in good hands and indeed it's proven! Thank you so much Mr Tay ❤️

The most efficient A&E experience, took only 10 minutes to get called. The doctors and nurses were really nice, funny and attentive. I saw reviews on the overcharging, but based on my experience, they informed the price breakdown and asked you to sign for acknowledgement to avoid any shock. My blood test result was out in less than 2 hours and my diagnosis was clear.

Have ranked high stars because instead of a hospital it could be a boutique hotel!

Upscale private hospital. Staff are friendly and helpful with care 👍👏

Lovely place! Looks more than just a hospital. Like a holiday resort

This hospital is good in many ways. If you are hungry there is a wide variety of food. Visiting your relatives in this hospital won't be a problem as there are many spaces to park your car and I am surprised that this place is not very crowded. On top of that the staff are friendly and are the kind that would go the extra mile to help a patient out.

Nice and Clean... Professional approach of the staff

Excellent

Convenient place and service is top notched!

Need more parking spaces - please work on that - otherwise its ok

very bad front desk reception, it takes ages to talk to someone. when you manage to talk to a human, that human put you on hold for life. Terrible !

Great nurses, great service throughout when I stayed recently

Patients are being ripped off by excessive charges. We were charged 30.60 dollars for 5 plasters which cost 8 dollars in Guardian shops. This is just plain corporate greed.

Lousy hospital slow service

The main hospital staff are great! The ones from the ward and A&E section. Can't say much about the staff from the orthopedic side. Impatient and dismissive to your concerns.

Poor at best. Waiting time is so long partly due to only one doctor in the walk in clinic most of the time and more surprisingly they don’t call a patient for a long time and all of a sudden start calling names - is there a doctor even there? I have visited a number of times with urgent cases and not so urgent and the service is always lacking. Staff move slowly, doctors spend most of the time calling other doctors as they have no idea what to do or give copious quantities of medicine or say come back in a couple of days. Will not visit again but instead make the effort to go to a further away hospital. And on today’s visit they had most of the staff hanging around the canteen area to celebrate nurses day instead of actually doing some work. And looking at all the very high end cars in the doctors parking lot the hospital is clearly paying them well and making enough money as a business but can’t produce results.

Great customer service from reception & nurses. Facility is 5 star. Doctors are okay. However my health didnt get better after 4 visits and 2 courses of antibiotics.

A almost homely environment here. Small hospital with its loyal customers. Expectedly car parking is a problem but their excellent valets service made up for it. The specialist clinics are their main draw. Smaller human traffic also means safer environment. Great local food outlets nearby is another reason why I chose to come all the way from Jurong

My mum has been hospitalised here twice in last 2 months.they are not ethical!charged us for single room even though she was in double room claiming they 'converted to single'.they never asked or told us until discharge.we let it go as insurance covers it.2nd time admitted,they are severely short handed.my mum pressed call bell and it rang for good few minutes before nurse came and said she was giving medication.why would you make nurse do the job of catering staff??i dont blame the staff but their management.u wait 45 mins for x-ray to be done.the only place there is no long queue is bill payment unfortunately my family doc here so we come here but if i had a choice i go elsewhere

Was there for a surgery and booked the single bedder the week before. On the day of admission, was told there were no more single bedders and will put me in a double bedder alone first and transfer me later. Never happened. Chased the nurse for the switch before my surgery but was told rooms were still full and being alone in double bedder is the same as the single bedder. What an explanation. They may as well not have single bedder wards then? I will be charged a single bedder rate I am sure. Nevermind that. Being in my room was like being in a construction site, with drilling and hammering just next door or above. No way this is a hospital. Very terrible.

Great service and speedy help

Waited

Had a terrible experience with my wife staying at parkway east hospital. After delivering, my wife was moved to the 3rd floor. She had multiple stitches and the nurses were rough to her when she wanted to get out of the bed. Secondly, she requested for the urine bag to remove 3 times but the nurses kept pushing the responsibility around. Really atrocious service. Should have opted for Mt alvernia instead. Other than that, the gynae and mid-wife were professional during labour and delivery. The recovery in the ward on level 3 has to be considered again.

Having a bad experience there in the Accident and emergency. After 1 hour of waiting I see my doctor who is not specialised in the area I am seeking. After when I am settling my bills I heard that no related specialist doctor here. And if I want to have an appointment I can go to Orchard area. Unhappy with the experiences

Fabulous service from Yeo Zhi Jie, the gentleman at the Pharmacy who was kind enough to keep aside the medicines that I required for my mum, despite the fact that I called in at 1.10 pm on a Saturday afternoon, when their closing time was 1pm. He was conscious that I had to wait till Monday for medication my mum immediately required and was kind to oblige! Thank you !!

The triage is in the garage. We are talking the carpark of the building!

Agree with previous statements on a&e. Avoid it. They're so understaffed it took two and a half hours for us to see the doctor.

(Translated by Google) Hi Parkway East Hospitals I'm a Doctor Graduated from Siloam Singapore Warm greetings from Yogyakarta Indonesia (Original) Hai Parkway East Hospitals aku Dokter Lulusan Siloam Singapura Salam hangat dari Yogyakarta Indonesia

It's just a commercial shop ! No duty to treat patients but to me money only.

Poor quality service, done examinations ICA required and they have charged for consultation even though there wasn’t.

I was born here

Good service

A very caring and comfortable environment. All staff and services were excellent.

Limited parking lot. Had to wait more than 30 mins to find a lot 😓😓😓

After reading many negative reviews about the A&E waiting time, I decided to make a call before going in due to a deep cut and for tetanus shot. It was around 8pm on Friday. The staff informed me the waiting time was around 45 mins at the time of my call but I actually didn't wait at all. Literally just went in, no queue at the admission, no queue when nurse assessed my vitals, no queue when doctor inspected my wound. By 9pm I was already out of the hospital. Thought I should give my own experience to balance the view. Overall very pleasant experience. Staff were all very kind and explained thoroughly on how I should take care of the wound at home and apply medical cream.

Worst private A&E I have been to. Total time taken to complete whole consultation and discharge was 4 hrs. No difference from a public hospital A&E. Do not come here. Told doctor management should have arrange for more doctors during peak timings but all doctor reply was feedback all you want. It have been like this for 10 years.

Yet another example of why you should NEVER get yourself here , specially when in an emergency. Their A&E is appallingly bad. I had a bad-ish fall and was told that there were 2-3 patients before me and would take 45 min of waiting time. At minute 40, I enquired how things were looking , only to be told that the wait was 3 hours due to the fact that they were short staffed with only 2 doctors in shift. This was a Saturday @ 6.30 pm. For a private hospital that charges you an arm and a leg, this is completely unacceptable.

Gd service & pleasant experience. Just being a private hospital their fees are on the expensive side

For one PCR pre departure test I've to fill three forms all asking the same thing. Only difference was the form layout. Waiting took almost hour with appointment.

I got myself into an accident a few years ago so I got into ER, which is a fine experience though I had to wait. but after ER… the First Specialist(old guy) who attended to me, it was traumatic.. as I complain about certains medical issues (that I was feeling: like headache as I hit my head during the accident) he answered “I don’t know” & I repeated myself as I cannot believe a DOCTOR would tell me something like he doesn’t care, he repeated his response as well with a loud and intimidating voice “I DON’t KNOW!. the assistant/nurse just kept quiet while I’m shock & my eyes wide open with his response, I was almost teary-eyed leaving his clinic. If it was not part of his specialty, then he could have told me to approach another doctor or a GP to check on my medical complains instead he was too harsh and didn’t even care that I came from a traumatic accident and he was talking to me as if he doesn not care about what happened to me or what will happen as a patient😳it felt scary and unsafe for me at that point!! On my next visit, I asked to be transferred to another Specialist(my 2nd Doctor/Specialist). He was kind enough to listen to my medical complains, explain &gave medical advice calmly. Kudos to this doctor, It made me feel safe to come back to this hospital because of this GOOD EXPERIENCE!

My wife delivered all our 4 children here in Parkway East and we are glad to say that the service here never fails to impress us. All the midwives that has been assisting our gynae throughout the years hav been amazing. From their service, we can tell that they are very experienced and indeed my wife's experience birthing all our children Parkway East have been smooth. For food wise, Parkway East provide varieties of food, even confinement food which we find it very impressive and delicious. My wife really enjoyed the food here. The nurses that has been taking care of my wife showed impeccable service. They are all patient and helpful. Thank you Parkway East for the wonderful service throughout these years.

Nice and cosy hospital. Thank you nurses and everyone who is attending to me during my stay. Thanks Rubiah from F&B too for delivery my food. The food was great with different varieties. Only down side is the hot water turns on very slowly. By the time I finish bathing then the hot water came. Perhaps, My room is very near to the counter, hence it can be quite noise at times. Other than that, I enjoyed my stay here & manage to have a good rest & recovered.

Set aside the hospital in terms of medical ... The place is very crowded. The carpark is very small. So during peak hours getting a parking lot is impossible. There is valet but I wonder where they park. You ca. Park near the private housing but it's a good 5-10min walk. Not complaining but it's important for someone that might need mobility aids or difficult walking etc. Staff are good and friendly.

I made a phone call to the appointment centre on 28 March, 9:45am. I am very impressed with the young lady who answered my call. She is very patient, polite and professional. Such a great customer service is highly commendable.

Was exhibiting signs of Rhabdo leading up to Sunday when I went into the A&E. Aside from a patient ahead of me who was making a ruckus, I had a very pleasant experience. The A&E doctor is an old man who is experienced and I appreciated that he allowed me to decide which tests I wanted to take so that I don’t chock up a hefty bill unnecessarily. Was told the blood test results would take 2-3hours so I paid the bill and headed home to wait. Received a call from the nurse within an hour and I rushed myself to be warded. Nurses in the A&E are friendly, professional and approachable. I was in a ward/room under 30minutes and was placed on drip (the treatment) while waiting. I love the nurses and doctors in the wards too. Thank you, Ward 4B nurses and Dr Baldev! Everyone who comes in to check on me is kept updated on my condition/progress and provides care with smiles and professionalism. This is my second time being warded here and compared to another experience I had at another private hospital, the Parkway East Hospital experience truly stands out.

It’s rather Silly that the individual clinics at parkway east hospital only allows nets payment and not credit card. Why is that? It is so inconvenient and unnecessary especially credit card payments are much easier. It’s rather insane that only nets are preferred. But the hospital Allows credit card when bills are directly on for admissions to discharge. How stupid is that

Read the previous reviews and was expecting the worst but decided to try to go down on a Sunday afternoon after my old aunt fell. Our first encounter was with the male nurse at triage who was extremely professional, knowledgeable and empathetic. He continued to check in on my aunt throughout our visit there. The female radiologist who attended to her was also very kind and helpful. She went out of her way to get an appropriate sling for my aunt’s arm once the X-ray revealed fractures. Thank you to these stars who made the overall experience during this unfortunate situation pleasant with their care, concern and professionalism.

Nothing but the greatest of compliments to Fong Lai Yee, a senior staff nurse at Parkway East Hospital's operating theatre. She displayed exemplary bedside manners during my day surgery, checking in on any pain or discomfort I was feeling, and went above and beyond in small ways like bringing over warm towels when she noticed that I was cold, removing surgical tape gently at the end of the procedure, and bagging my medication neatly. Her dedication and quality of care were truly outstanding. Other nurses and patient care officers were generally helpful and courteous. The day ward was too noisy to sleep well in as my bed was beside the counter and I was overhearing every conversation, but was overall comfortable. The admissions and billing departments unfortunately have the biggest room for improvement. My admission officer assured me that my Medisave would not be charged as long as the bill fell within my corporate insurer's pre-authorised amount. I learnt the opposite after getting discharged from my surgery, with my Medisave getting charged the maximum amount which turned out to be 30% of the bill. No assistance or advice was given by the billing officer, and I was directed to get clarification from CPF and my corporate insurer instead, even though the issue lay in being given different information from the hospital staff.

Business Office is lousy and unprofessional. Did not process LOG during the time and duration of admission. And during discharge, we paid the full sum out of our own pockets and the cashier said they will process efiling to the insurer for us. 1 week later, no claims filed. Called the office and the staff said "their system was down" so they couldn't file. For one week?? What a joke. And we are at week 3 today. Appears to be like "system is still down." coz no claims updated and no callbacks which one as promised. Seems like this hospital is all about profiting and no empathy towards patient well-being when it comes to money. Doctors and Nurses were excellent. The entire stay was great and food was great. Just the business office really turns me off.

I had a 3years experienced with this hospital. My first 2 was marvellous. The service was unexpected with caring nurses. But now it seems the hospital looks rundown compared to few years ago. They are having shortage of nurses and nurses seems very busy with their own things.

Private hospital in the East Limited carparks. Especially in the morning and if is raining. Because also have specialists clinic there, operating in the morning.

I visited Parkway East walk-in clinic on the 29th of August for a persistent headache. I was triaged and assigned to doctor Sng Kong Chee who asked me if I was vomitting, fainted or had any blurry vision. My answer was no and his response was “You can go home and rest.” When I asked him for a diagnosis, he simply responded - there is none and “nothing he can do about it”. After I highlighted a friend’s previous experience with headaches and migraines and how it led to an AVM rupture, he asked me and I quote “So what do you want?” I then responded a proper diagnosis and he then said if I’d like to check, he can do an MRI scan and asked me why I didn’t come by in the morning. After my MRI scan and explaining my results to me, he proceeded to ask me “You happy?” multiple times before discharging me with some over-the-counter painkillers. I’ve never had such an experience as a patient where I was gaslighted by my doctor and made to feel like I was in the wrong for feeling sick. For a private hospital that has high fees, this is one of the worst experiences I’ve ever had and hope that no one will ever have to go through a similar experience.

Good doctors and wonderful nurses. My dad made a full recovery faster than expected when he had his operation here.

My caesarean section took place in this hospital) I can only leave positive reviews. Everything is clean, sterile, good equipment, professionals work. The postpartum ward is comfortable. I would like to pay special attention to the nurses. They are very helpful, they come when required. They show and explain what to do with the child. In general, the service is super! I remembered several names Helen, Savona, Du Lei, Pauline, Saroja - the girls are really professionals!!! I recommend this clinic for childbirth.