Alexandra Hospital One of the oldest hospital in Singapore. There are several greenery within the premises and its just beside Queensway Shopping Centre and near to Alexandra Village Hawker Centre. Last update Mar2017

I had a good experience today at Alexandra hospital. The move to digitalisation is real and effective. No need to queue up at physical counter to register and pay. Instead of queuing at pharmacy, should use the one Nuhs app to order medication, comes with free delivery to your door step. No need to pay at counter. Pay via app. No duplicate word on bill invoice, easy to claim from insurer. Insurer should be more flexible la. Times have changed. I mobile registered so no need to go to counter to take queue number. Self service kiosk came in handy since its one queue number across the entire hospital. Can register at any kiosk. Overall good experience in AH . Not too crowded.. Managed to get an early appointment slot as I book my appointment through the app. And helped my mother manage her appointments with the caregiver access on the onenuhs app.. Love the new app! Thanks Nuhs! Best employer for 2022

I was a patient at this hospital for several months, being amongst the few younger patients there as most are elderly. The hospital is in a fantastic location with superb transportation links and beautiful scenery. Its grounds' beauty and serene nature greatly help with rehabilitation and relaxation. Their food, however, is terrible in taste and bland out of saving costs. I've been to other public hospitals who have far better food. The doctors, therapists, and most nurses are professional and friendly. Some nurses seem inexperienced and there are quite a few of them who appear disgruntled most probably due to low pay, some even having taken out their frustration verbally on patients and their families at times. Other nurses are incredibly kind and supportive of your recovery though, going the extra mile to try and assist your recovery. Overall, I'm quite happy with this hospital but there certainly is a lot of room for improvement.

Went to emergency department during pandemic for stomach pain. Waiting time was acceptable. Doctors and nurses were professional. Stayed for a few hours for observation and was discharged with medicine. Of all the government hospitals this is probably the one with the shortest waiting time.

I was here for A&E twice before. First time was in May 2013 when I fractured and dislocated my right elbow due to a fall. The doctor on duty was able to locate my elbow to the right position while I was given general anesthesia. The whole treatment took 1 month as I had to wear a cast for 2 week, then undergo physiotherapy for my right elbow. My 2nd time here was in July 2015. I had uncontrollable vomiting at night, cannot sleep and totally no appetite. Found that I had food poisoning. Was given the drip and observed overnight at the A&E. During my period there, I found the doctor and nurses professional and caring. There were not much people when I visited, both late at night. Hence the waiting time wasn't long. Around 30-45mins. Also just to share, I was also born at this hospital.

My elderly mother was warded in ward 5 Bed 1 between 11 August and 14 August 2023. I would say the nurse were very helpful and really show care and concern to the patients. The doctors also keep us up to date on my mother conditions. This is first class treatments although my mother was warded in class C ward. To doctors and nurse in Alexandra Hospital, you are really great and many thanks to you all.

All that I can say is that I entered the hospital feeling confused about my condition and left the same way. Initially, doctor insisted to prescribe medication without checking the source of the bleeding and discharge me afterwards. As a patient, I did not feel reassured or safe to go home taking an assortment of pills that may or may not work. I asked if it was possible for the attending doctor to check the source of the bleeding to see if there’s any infection. He agreed. He also ordered an ECG and X-Ray after I voiced my concerns and I was made to wait afterwards. They also made me wait next to a patient who was tested ART positive, I was told to sit here for hours even though I tested ART negative. After a considerable amount of time spent waiting in the triage, I was then told I could leave. I did not see the doctor to discuss the results of the X-Ray and ECG results. Medications were handed and I was unsure of how to take them and what they were for. Thinking back, perhaps it would have been better to visit the GP instead?

Disappointing place. Our friend was hospitalized for a week. Several junior Drs attended her and they couldn't figure out her issues. The nurse caused her additional infection which extended the problem for weeks. They scheduled and charged for 2 min phone call about diabetes 115Sgd. A phone call! Private hospitals specialists charged less than this for in-person visits. Below average hospital. General hospital is a more professional place to go.

Surely the standard of specialists and doctors are not meeting expectation. I was passed from one doctor to another and there was no proper diagnosis after a long 6 month with Alexandra Hospital. Subsequently I visited a private practice where I was diagnosed and treated. No doubt the ambience at Alexandra Hospital is great, surrounded by greenery, serene and slow pace. But what patient need is proper diagnosis and treatment. The doctors here are young and inexperienced. ENT is the worst among all.

Waste of time and money. I've never met a doctor who "can't answer" most of the questions posed, didn't bother to probe even when he acknowledged the manifestations of the symptoms were "puzzling" and advised me to Google the diagnosis he made. The specialist didn't ask pertinent questions about what the actual symptoms were before making the diagnosis and once he decided to send me to another doctor, basically just shut down. So I had to wait 2 weeks to see someone who couldn't wait to just get me out the door. Consult was just a few minutes each time (before and after x-ray), and there was NO ONE waiting in line outside. It was longer because I asked questions myself (which went unanswered). Doctor seemed uninterested in treating patient and averse to answering questions. Couldn't, or wouldn't, give advise on what not to do to not aggravate the problem, and even suggested I do one of the things that actually causes the problem to manifest itself! If my problem doesn't fall under his discipline, the referral system could have been better. But wow, his attitude is underwhelming, discouraging and doesn't reflect well on the hospital or the public health system. And Alexandra Hospital, please fix your faulty payment kiosks. Also, I'm still waiting for a call back about a referral that was meant to be to NUH but was scheduled for AH instead. It would be nice if someone would explain why the change ASAP instead of making the queue for the appointment an even longer one because you messed up.

Poor service for their billing enquiry! The invoice is confusing yet there is no one to clarify! Called many times and no one answered. Tried emailing them and no one replies. AH just keep sending me reminders!!!

Stayed here for 2 nights for dengue fever. The nurses are very caring and kind. The doctors are very nice, they talked to me every day about my condition. Stayed in the isolation ward as the normal wards were full. The room is comfortable. There is a good selection of meal provided. Overall pleasant experience of staying in AH. Truly grateful for the doctors and nurses taking good care of me during my stay here.

Many young doctors from NUS being recruited to do their medical profession in the hospital. Some of them quite yaya want to show off that they think they are very smart. While I met some who are humble and patient young doctors. My 1 star review is because I encountered a very rude doctor. She is a young doctor who i believe is only in the 20s. Cannot take the pressure of working in such high demand environment, please change your profession. Being rude don't bring the image right not only for the hospital, but image of the country's medical system.

Came here twice to emergency, quick service and professional staff. Facilities are quite old and dated. Can see there are upgrading works at the moment.

I was admitted to ward 12 on 30 Nov due to sudden faint. Doctor Desmond Teo who attended and indeed attend to the cause of sudden faint very detail and also advise to look out if the sign occur again. Special thank to Nurse Tan Li Ping who has assisted me during my stay . She were very helpful and courteous during when I was warded there. Thank you Alexandra team you all were great.

Hospital with rich history, pls conserve more buildings in the campus

I was transferred from NUH A&E on 27 Oct 22 due to no bed available. The attending Dr promised me that the Drs at Alexander hospital are professional and will give good treatment. Trusting that Dr's statement blindly i agreed for the transferred but I only encountered bad experience with Drs. No proper treatment or investigation done. I need to repeat my medical condition to all oncoming drs. Even consultant Dr failed on update the outcome as each time i need to ask around. Only painkillers were advised by the dr to take if i got no more pain. I was just eating and sleeping. I came for treatment or for vaccination? Only for these my medisave were paid? I m still having my pain. Whom can i address this problems or give an explanation? I m feel more stressed n disappointed. I need update?

Came for scope and everything went smoothly, staff took care of me well and explained the procedure thoroughly. The nurse got an IV in one stick.

Great service. Honestly. The staff are busy/tired but still do their best to provide quality service and show genuine care for the patients. It is hard to find good service these days so I really appreciate the staff at AH. Keep it up!

I have visited Alexandra Hospital recently and several times in the past 10 years. It is the BEST! Doctors and nurses are friendly, efficient and professional. The place has a quaint and relaxed feel. It is not crowded and noisy. Concierge and just about everyone working there is pleasant and helpful.

I want to thank Dr. Chin Kher Young, on duty doctors (I missed their names) and all staffs on duty in 24hours urgent care centre, who provided top notch medical treatment and services for my mum. This is the best-of-the best experience we ever had in a hospital by far. Right from registration, attention by triage nurses, observation area, doctor treatment, nurses caring, payment process until pharmacy counter, it was pleasant experience. We were touched by the sincerity, caring and family-alike treatment by all staffs who interacted with us. My mum couldn't stop to throw accolades for doctors and nurses even on her way home. Special thanks to Dr. Chin Kher Young who provided great consultancy for us patiently and professionally (I would rate him beyond 200%). THANK YOU ALEXANDRA HOSPITAL 💝

Wife came for an appointment and as she is a nursing mother she had to bring our baby along. The staff refused to let the baby into the hospital so I ended up carrying the baby in the waiting area squeezing with other sick patients and in the hot weather for over 2 hours. Was also told by the staff there’s no nursing room or even a diaper changing facility in the premises. Is this really a hospital? *Noted reply from AH to my comments. Please don’t use DORSCON Orange as excuse; it doesn’t stop you from providing basic kid-friendly facilities within your premises. AH is established before COVID after all. Even if children are not allowed in, there will be mothers who’ll need the space, to express milk for example. By the way, it was your staff who suggested for us to wait at the main lobby. It was also your staff who suggested for my wife to nurse my kid in the toilet. Would you like to have your lunch in the toilet?

got refer to alexandra hospital & got to stay here for 5 days. the nurse are all very warm towards patients. i felt at ease during my stay. tho im the few youngest patient, they still check me up from time to time! just that when waiting medicine it take quite some time. other than that, all is good! 👍🏻👍🏻

My review may change if the upcoming experience is better. I feel that the doctors stationed in Clinic J are not really meeting the expectations because there isn't any proper diagnosis done. I was given medicine for my migraine which didn't help much so I stopped taking it. During the followup, I was asked if I wanted the same medicine again without any proper diagnosis. No one knows what is the root cause to my migraine. The only good thing here is the nurses working at Diagnostic Imaging dept are very nice and up to standard. MRI process was smooth. Apart from there, the doctors need to work on their skills more.

Eye clinic doctor is not friendly and shows impatience during check up. When my mum is hesitant in making certain decisions, he does not give her assurance and even warn her that she has to bear the consequences for the decision she made. Does not shows professionalism and care for elderly patients as a doctor!

Staff were very professional, patient and caring (from reception, to nurses, allied health professionals and doctors) - one of my best medical facility visit experiences here in Singapore. Good central location, acceptable waiting times.

Dear Sir/Madam We are not surprised that our family is not the first to give sincere compliments to Nurse Poh Hoon and staff of AH Palliative care unit. The support we received from everyone in AH palliative care unit was amazing but particular mention goes to Nurse Poh Hoon in Ward 5. We honestly don’t think we would have got through without her empathy, quick action and her positive attitude towards her patient and going the extra mile to care for my mother’s needs. Our 84-year-old mother, Goh Peng Huay has been suffering from advanced dementia and other medical problems and has been cared for since her first admission in January 2021 in Alexandra Hospital. During all her 12 admissions (28 Jan 2021 to 31 Jan 2023) excluding her current stay, the staff were absolutely brilliant and treated my mum with so much respect, dignity, loving care and compassion. While credit is long overdue we still cannot hold back but to mention that on 3 Feb 2023, we messaged Nurse Poh Hoon, not knowing it was her day off, telling her our mother was very weak with low oxygen level & very high pulse rate. She did not hesitate to swing into action, coordinating with the doctor & her team of palliative nurses to arrange for the ambulance to fetch our mother to AH Urgent Care Centre (UCC). She also went beyond her call of duty to personally update doctors at UCC from her home. Our family cannot thank Nurse Poh Hoon enough for the respect and dignity our mother was shown, nothing was ever too much or troublesome for her. We will never forget how kind she has been to my ailing mother and me during this difficult time. Please convey our thanks and gratitude to this exemplary nurse who deserves the highest commendation. She has made AH proud and epitomises the qualities of a guardian angel without wings!

I took my elderly mum to Alexandra Hospital urgent care this morning . Wow! Just blown away by the high level of care and concern shown to her. From all the nurses attending to the doctor on duty, they were so professional in how they examined her, assessed her condition, giving the options for treatment and reassuring her constantly. Then the pharmacy - another fantastic experience! Very professional, friendly personalised service - taking care to explain in detail, and giving advice on how to manage the condition effectively. Payment was also smooth , getting personalised help to do the payments. Awesome team at AH- thank you so much !😊🙏🏽

I came to fill a prescription for my father’s medicines and was absolutely impressed with the service!!! It’s like a 5-star hotel, except it was a hospital! From the staff whom I met at the entrance who gave me directions to the pharmacy; to the registration staff at the pharmacy; to the pharmacist who gave the medicines, and who told me to go ahead & pay while she photocopied the prescription & came to the cashier to return the prescription to me; to the cashier. Everyone was helpful, courteous & patient! Hats off and a BIG thank you to everyone at Alexandra Hospital!

My mom appointment in eye clinic at 14.30pm, due to doctor down to covid, they don't have standby doctor to consult the patient. They are calling in the patients after my mom Q numbers. What kind of service are they providing. All singapore hospital , she got an appointment in Alexandra hospital. This not fair when come early for appointment and make her seat and not calling on time.

Probably the best hospital in Singapore. Outstanding care and concern from the whole team at Alexandra Hospital. Broke my ankle, and referred to AH A&E. Sincere care and high quality treatment from the medical team. Dr Ho Kah Shing, Ms Kumathi and Ms Boey were amongst the many in AH who do incredible work. Many thanks.

The staff are nice. The place is scenic with parks and benches all around the hospital. It provides a relaxing healing process for patients.

first time visiting relative here. resort like environment. smiling friendly looking lobby staffs. ward 2 nurses are excellent too.

Very bad experience at J clinic. Appointment given at 1.30pm, we waited until 3plus still not seen by the dr yet… they don’t bother to even explain… very bad service. The dr in the room took too long for each cases.

A&E was faster when compared to NUH and SGH, however you might need to be warded in NUH if the surgeon is not present at Alexandra. Doctors and nurses are friendly and answered our questions well

Don't feel like a hospital. When stepping in feel like in anlther country.

Wonderful environment, surrounding gardner is well maintained, beautiful.

Nice and quiet environment with fast responding service at the A&E. Was admitted due to severe allegic reaction to commercial cleaning products and was attended to immediately for my shortness of breathe when I reached the A&E. Nurses and doctor were very patient with me as I am afraid of needles. Was hospitalised in the hospital a few years ago too for stomach flu and the care given was good. The environment feels rustic. Less crowded and less overwhelming too which would be good for recovery. Generally, I felt that the staff are managing well as compared to the other medical staff in other hospital who may come across as being burnt out...

Concierge was proactive and helpful with providing directions and information on the shuttle services. The Urgent Care and Imaging team were professional, efficient, and friendly - I echo other reviewers who commented that they really felt taken care of. While the building is old (it is historic after all! ), it didn't feel lacking in capability or care for acute/ minor medical issues. Availability of food might be a problem but there's the good old vending machine that provides a simple quick meal. There's a Cheers outlet but that closes at 8:30pm. The hospital is currently undergoing some renovations and I see a cafe in the works so that may resolve the food issue in the future.

With the stricter COVID 19 regulations imposed on visiting Time. Everybody will be safer and healthy. Thank you guys for all your commitment. Press on.

Was there yesterday for my medical appointment. Service level of staff was good though it was uneven (depending on the dept or section?). The nurses who attended to me were attentive & caring. The counter staff needs to improve their knowledge system (fortunately, a more senior staff was able to help me to resolve the payment issue). Doctors who attended to my medical issue were professional though I could probably get my treatment faster in a private hospital - medical care is really not for the average here in SG. What I was most impressed was that AH provided the customers with umbrellas when the weather turned bad! It was pushed out by their orderly!

Nice and quiet, during covid19 period

Nurses are friendly and professional as always.

Asking for my dad in law x rays, they hustle it and make it harder to get the result . Very unprofesional and unorganized. The nurses who take care my dad in law, very young and not much experience. Very disappointed in this hospital

I visited Alex Hosp 24 Hrs Care due to an emergency on 8th Oct 2019 at about 5 pm. I was immediately attend by Sister Anne. And later refereed to Dr. Stephen Tan. The service was very professional. Sister Anne is a real classic Nurse and a roll model for others. Thank you Sister Anne and Dr. Stephen Tan. I was in pain and could not thank the both of you the other day while leaving. Once again Thank you for the wonderful service that you are doing to mankind. Warm Regards R.Selvarajoo

Frankly, I went there few times with my n siblings and felt very good, the pleasant counter staff and the doctors too.. even the rustic female toilet! WOW! we won't be able to find such rustic feel & good ambience in other hospitals here 😀 . thank you Alexandra Hospital team - we truly appreciate your efforts put in to make us feel good .. thank you

Good service. Impressed

I would like to thank ALL personnel involved in the care of my late father - in - law... Mr Siskandarl Bin Abdullah.... since 28/8/2019 ( Wd 7 Rm 5 / Wd 4 Rm 31) till his demise on 17/9/2019 @ 9.24am... Appreciate all the patience... tolerances in attending to him throughout his 21 days there... You're all great ppl with great hearts.... To the Doctors... Therapists.... Nurses... Housekeeping.... Meal servers... Everyone.... THANK YOU ❤️❤️❤️

There is a rustic cosy ambience at the hospital. Love the lush greenery and it feels more like a resort than medical facility. It's a pity there are few people to enjoy the grounds. The canteen is tucked in a quiet corner of the hospital and the ramen stall run by a young man is worth a try. Medical personnel are mostly warm and helpful when approached.

Wanted to see specialist doc. I called them and they told to walk in for today's appointment. I went but they told doc available only on Thursdays. Then why these guys called me to hospital? Pathetic

Admitted due to ear infection,now 12.25am visited inside ward,tv volume to the highest, light on. Staff just quiet without telling them to leave or lower tv volume. How to rest when you are sick. Management should step in for all this. Hospital or hotel Thanks

Emergency outpatient treatment was much faster than I expected. I waited for about 30 minutes, which is quite impressive for a hospital.

Something wrong with the hospital admin compared to the previous SengKang hospital admin. The present admin is not proactive and not responding to the needs of the community! Unable to get X Rays and open access endoscopy for patients! Well, it has been 1 month and no action taken from AH CEO! I can’t understand how the GPs can support such a hospital!

Yesterday took my husband to this hospital he had fever, stomach pain, body pains he had fever since 3.5 days ..we went to our local GP when he had fever ,GP told if fever continues for 1 more day to visit him he would reference for blood test, since the clinic was closed we directly went to Alexandra hospital there the doctor examined him and asked all symptoms After all that we were told blood test can't be done till fever continues for 5 days and did a X-ray fr mild back pain instead...we felt so helpless going to that hospital because the doctor never helped to improve condition and asked to continue course which our local GP gave after which course is extended,but condition of my hubby is still same..very bad experience at Alexandra the purpose for which we came due to side effects of tablets is still there wil never ever come back again to Alexandra not worth money and time.

(Translated by Google) We drove to the hospital because of dengue fever. The receptionists were friendly and after a short time the doctor had already time. He made a very competent impression and asked many questions to get a complete picture. Subsequently, some tests were carried out, i.a. a blood test, of which the result was not even 60 minutes. Most recently, we made an appointment in a specialized dengue clinic and explained the further procedure exactly. (Original) Wir sind aufgrund von Dengue Fieber in das Krankenhaus gefahren. Die Empfangsdamen waren freundlich und nach kurzer Zeit hatte der Arzt auch bereits Zeit. Er machte einen sehr kompetenten Eindruck und hat viele Fragen gestellt, um sich ein komplettes Bild zu machen. Anschließend wurden einige Tests durchgeführt, u.a. ein Bluttest, von dem nach nicht mal 60 Min. das Ergebnis vorlag. Zuletzt wurde für uns ein Termin in einer spezialisierten Dengue Klinik ausgemacht und das weitere Vorgehen genau erklärt.

The staffs here are professional & caring. The building are old & getting here is not so convenient like other hospitals the patients here are less. One of my favourable hospital where the 24hr Acute Care Clinic is got less visitors at night. Waiting time is much less compared to other hospitals. Heard this hospital will be close in the future & transfer to a new hospital in Sengkang.

One of the nicest hospitals, x-ray done, well explained, caring staff always ensuring patients, love smaller hospitals. Also the pharmacy looks like a Chinese medicine dispensary... Nice!

Top-tier health care provider. Had a surgery here and the waiting time was far less than some other government hospitals. Staff members were all professional and friendly, design of the place is cosy and comfortable to boot. Great experience and highly recommended!

Ask me to wait for three months to get an appointment, unbelievable.

Went to the A&E for feeling breathless. Was told to take a seat and wait, a nurse or doc I'm not sure we're standing there with full ppe but did not came to me when I took a seat. (She was right in front of where I'm sitting at that moment). Waited for a good long while until a nurse came and ask why am I here. And doc even ask question like why am i feeling breathless like excuse me isn't that your job to help me figure out? If I know why am I feeling breathless why would I still be here? Seriously would give 0 star if possible. Do not go unless you are sure that you are dying. And you can be sure that you can drop dead in front of them.

The ward i stay is class b2 it is very noisy got chicken and bird making noise, dun know why they keep chicken here 😒 after i was discharge the doctor just pass me the mc and walk off never say anything she like dun care like that i think her name low jia en aria. The nurse is quite friendly but i will never want to stay in this hospital anymore

First visit; referred by polyclinic for ENT treatment. Interesting location, confusing building structure. ( However, blissful ambience). Thankfully, helpful staff and courteous assistance at all times. Clear communication, precise diagnosis, safety treatment. Hassle free appointment slot and easy payment.

Fever one and half day, kept taking panadol. Reach hospital 39.6 degree, waited for 3 hours for dengue result. Confirmed. And they ask to go home and continue to take panadol!!!! Doctor never even appear, just called on mobile and say "go home". Never explain that the fever will be days. Then when insisted to be admitted, doctor refused drip and never explain why. Estimated 4-8k for 5 days. Never explain why so ex on top of class C room charges. Scary.... hospital can anyhow like this?

This is for the ENT department. We have had an overall pleasant experience will other departments in AH but ENT is really the pits. The last time we spoke with a certain Dr Mark. The moment he picked up the phone for a regular teleconsult review, he rudely asked:”what’s the matter?” Made a mistake in my mother’s prescription and we had to chase the hospital down to give us a reply. Doctor then told us prescription was correct and similar to previous prescription. We checked again and noted that the dosage was significantly lower so called hospital again. When we asked if it was a mistake (which it obviously was), doctor replied :maybe. Maybe? Every teleconsult always takes hours to reach the doctor. So we asked for a FTF consult. Dr Mark disagreed and gave us a direct line to ENT department to call in for next appointment. Today is the next appointment. Called the whole morning. Hospital said system down. Called afternoon n ENT staff said this was supposed to be a FTF appointment! What a dreadful mess. They then said doctor will contact us in 10-20 min. One hour later and after more than 20 calls, we are still not able to reach the clinic. Minus stars for this department.

Brought my grandma to UCC this evening and she was transferred to the ward within 3 hours of reaching the UCC. I'm grateful for the care rendered to her at the UCC, improving her experience amidst her discomfort. Would like to specially mention UCC Staff Nurse Zoe, UCC counter staff and AH security guards who were at the visitor registration counter for their care, even going an extra mile for my family. Great work!

Very good experience at the ambulatory care and day surgery departments. The doctor was professional and good mannered while the nurses were very dedicated to patient care. Keep up the good work.

I had very good experience at the hospital. The staff from security, registration, team at the Urgent Care Ward, payment counter to the pharmacy were responsive, competent, patient and caring. I was served and seen within 10 mins upon my arrival. In the ward, I witnessed the medical team taking time to explain to a patient about her condition, and to pacify another patient who has dementia. After my discharge, phone calls were made to me for my next appointment to see a specialist, and also arrangement to deliver my medication to my home were done efficiently and promptly. Kudos to the management and staff for providing great healthcare to your patients. Thank you. 👍🙂

My dad was warded at AH and I witnessed how the nurses at Ward 4 had gone an extra mile caring for their patients. One of the nurses who had changed her uniform; already off duty, saw an elderly patient who got up from the hospital bed and needed help she quickly run to assist him. Her colleague could have done it but she just took the quick initiative. Another touching heart was a male nurse who was so patience towards an angry elderly patient who was marching up and down the ward and corridor, and slam his drawer for not being able to clear his bowels ‘clean’. I thought the nurse would be very busy and down but he still put on a smiling face when I told him to transfer my dad from the geri chair to the bed. Totally stature his professionalism. Another nurse taught me how to help my dad apply the eyes drop correctly and things to note caring for my dad. I just found that the nurses at AH were very different from other hospitals. They deserved a 10/10.

I’ve come for my colonoscopy today. All the staff at Alexandra Hospital are very helpful, courteous and patience. They are passionate in their job. That makes my time in Alexandra Hospital very comfortable and feels wonderful. Thank you all so much!🙏🙏🙏

Chemical got into my child's eye, we rushed to A&E, after the treatment, the eye got worse & the pain was unbearable. We kept asking them several times why is it so. All they can say was due to the irrigation. Their working attitude was bad, kept talking & joking during the treatment & and sadly say, they are local chinese (in my experience foreign nurses take their job serious & in a professional manner). Doctor is also too young & inexperiened. My child suffered for the whole night because closing or opening the eye was terribly painful. We went to the eye specialist next day & got to know the eye got further damage & skin at the cornea tore badly. There are several negative feedbacks, I wonder if the MOH will be keen to look into this.

I was treated for 9 days here in September 25-October 2023. The service was very good...everyone was friendly, the nurses were doctors and everyone was professional, even though I was just a helper and used health insurance from my employer. but they did their best, really touched, this is very inversely proportional to the service at the Indonesian hospital where I am, they will differentiate between patients who only pay with insurance. may God bless everyone. and very grateful to the parties concerned, if I was given the opportunity to contact the doctor who was treating me at that time, I would like to ask for a reference letter for me to continue working in Singapore, I need it for feedback on Mom. Thank You

Staff 🫂

Unfortunately I've been here a couple of times in my life due to illness or being hospitalized. (Staff)Doctors are soooooo nice including the nurses. Place is not so crowded. And environment is nice and chill.. I would gladly "stay" here should the need come again... but until then... knock on wood... lol.

Pleasant and caring doctors, nurses and counter staff. Very good experience! Thank you.

My wife, Kong Ah Mooi, called the Alex hospital pharmacy and also the reception, to ask whether she can renew her medication at the Alexandra hospital pharmacy. They checked her records and answered, Yes. But when I got there, they told me the medication can only be prescribed by a doctor and they can't dispense it to me. I am very disappointed and upset with this kind of service. Esp when I walked all the way there in the hot sun. Michael Lee

Shine

The outpouring of compassion that was shown by the staff was truly touching. On behalf of my family, I wish to give thanks to the doctors and nurses at Ward 5 for the support and dedication over the past weeks. Your competency and sincere caring make everything better. A special Thanks! goes to Ms J. Chan of SQ for standing in between during this corona time. Your warm smile brighten up everyone's day. (Bed 13, Aug - Sep 2020)

Alexander hospital a & e faster..

Beautiful green spaces within the hospital grounds. Possible grow some edibles to promote bonding among staff, patients & stakeholders

Car pit PC 2829H time this morning sharp @10:2am. 3rd of November I smell cigarette quite strong smell. I'm certain his a new driver &, hence when I called in is a department line I urge the lady I didn't get a chance to ask for her name.& she's not helping me after asking car put number but she cut my line!!!! In summary how can AH allows or permit a driver to smokes ! I urge the lady to stops but she simply cut my line how rude.!& not taking any action on a new driver ! Rude service I

Friendly receptionist and Doctor Christine who attended to me. My Reply to Alexandra Hospital: It was at the Urgent Care Centre

Extracted my wisdom tooth here. Fast n pain free

Inadequate. Imbeciles with “Dr.” title. Cardio doctor treating heads. My wife is with risks in the head and tomorrow will be fourth day without neurologist or neurosurgeon to see her. No CT scan, no MRI, just waiting there on the bed, giving her chicken and rise. Disorganization and stupidity at its best . Advice — don’t go there.

Room for Improvement!

AH ward 20 staff nurse on duty allowed visitor to visit at 3am to 6am and the visitor was talking at high volume disturbing the patients that needed rest in order to recover. My sis was unable to sleep due to rhe noise and ask for eyes mask n ears mask. The doctor Liao kept stopping me from finding out who the night duty staff were. That is serious neglience. Eventhough the visitor is a ex gangster. AH staff nurse still have to stop him from visiting or restrict him to 10mins n ask him to lower his volume.

In my experience some doctors and nurses are okay but some personnel are very rude

This hospital is one of the best we have checked-in so far. the service is friendly. the ward have a nice view from the window which helps the patient relax, restroom design have a nice “happy zen theme”. freewifi & charging ports @waiting area, not so crowded too. w/ convenience store inside.

On 7Feb2021 at noon time, I visited my friend who was admitted to Wd 12 Bed 15, Alexandra Hospital. My friend was very weak and drowsy when Nurse Ms Tang Huei Chin was feeding him porridge. Ms Tang’s caring services rendered to the patient really impressed me. Her good inter-personal skills to encourage the patient finish his meal and interact with her deserves special mention. Seeing Ms Tang served with passion and enjoyed doing her work, I can rest assured that my friend will be in the best possible care during his stay at the hospital. Thank you!, Alexandra Hospital

Great hospital with the warmest Nurses and service.

World class service! I have been to many hospitals in Singapore and overseas, and my visit here through their emergency department is so warm and feel like home. Their staffs, nurses and doctors have been so caring and attentive. I would like to take this opportunity to thank all staffs, nurses and doctors who had attended to me. I would like to tell them I miss this place and I miss them all. Although they do not have the facilities to provide me the medical procedure that I need in this hospital. They help me arrange to be admitted to another hospital including transport, bed, registration and documentation. They ensure that the bed at another hospital is ready available before they transport me there. During this short waiting time in Alexandra hospital, I have been provided a world class service with comfort bed, attentive and caring nurses and doctors and also have a wonderful lunch provided. I really can't tell you all the good things in this Alexandra hospital in words. Only when you come here you will experience it yourself. I really hope that they can have the medical procedure provided in this Alexandra hospital so that I can come here for all my treatments.

I was admitted through A&E on 5th Sept as I was experiencing excruciating pain on my right thigh. I was in Class A ward and the staff and nurses were attentive, friendly and professional. I had my X-ray which turned out fine and was diagnosed by doctors and PT, as suffering from MSK. However, as I was not totally convinced, I requested to be reviewed by Ortho and also to get a MRI scan since I was already in the hospital. But was told I need to wait for days or weeks to secure an Ortho appointment. So I decided to get myself discharged on the 7th Sept as my pain is now more manageable. I am seeing the Ortho at NUH on the 13th Sept.

My brother in law was admitted two nights ago through the A&E as he was experiencing debilitating pain that made it hard to walk and sit up. Was a class A patient, fully conversant in English so communicating with hospital staff would not be an issue. Yet his experience at AH was one that fell short in terms of clarity and diagnosis from the medical team. No Xrays or scans were done and diagnosis of "pulled muscle" and "MSK" (disorder?) was arrived at based purely on the patient's self-report. The ward doctor decided that orthopedic examination was not necessary. The physiotherapist did not order any scans or set up PT exercise sessions. The patient was discharged with many questions unanswered.

Very friendly and helpful staff, as can be expected from a professional hospital. The staff members care deeply about the patients, asking me about my circumstances. Close to a bus stop, but the staircase entrance (from the bus stop) is a bit obscure, so watch out for that.

Great hospital. Doctors, nurses and all other staffs are very friendly and empathetic. Most importantly, waiting time is significantly shorter than other busier hospitals.

One of the best public hospitals I’ve been to in Sg. Docs and nurses are caring, patient and friendly. No long queues and everything is efficiently run.

I went at the 24 hours care unit. Very attentive nurses one I see her name is (Ooi Siew Chin) if I'm not mistaken, the doctor as well as the front desk and the pharmacy staff. I couldn't walk they come to me. I love how they smile even though its late night already. Best service compared to NUH!

There's a peaceful serenity in this hospital that emanates from its long illustrious history that's palpable walking along her corridors

This hospital (gov) is the best in singapore, doctors r gd, nurses r gd, everyone is gd.

Excellent service by the A&E department. A&E staff are professional, friendly and attentive. Heart warmed by such incredible services. Thank you Norisni, Mundiah, Komathi and Alexandra hospital

First time visit to AH in my 10 yrs living in Singapore. Never heard of this hospital before. One of my local friends referred me to go and see the doctor there regarding my lipoma surgery. My experience is that all the doctors and nurses that I have met are friendly and caring. Since it is public hospital, the cost of admission and consultation fees are more reasonable than those at private and you are getting the same quality of services and care in return while paying less.

Good 👍 for staff m/s Mani, 63793150 and the Admin staff m/s Mei Lan 63794200 for responding promptly to assistance enquiry asked. Thank U all.

thanks for the care, concern and detailed explaination at Clinic J on 5 OCt. Special thanks to Dr Ashrie, his nurse and nurse Wang.. Cheers and thanks for creating a totally different specialist experience for us. Kudos to AH for the comfy and pleasant envt too. Sorry no photos as too tired after a long visit today.

I would like to thanks for Alexander hospital all nurses and doctors during I admission on 23/12 till 27/12 ,they all very friendly and passion to take care of the patient.. Specially Once again thanks for nurse Gladish and Doctor ARSHVINI D/O VIJAYA KUMAR ,thanks for this giving me the support. Thank you. .

Although is an old hospital but maintained clean n bright. The best part is The out door garden , which is impressively. Free shuttle provided from mrt is so convenient. Thanks

Like this hospital with British colonial style old buildings that goes all the way back to 1937

3rd June 2022 Clinic K Morning shift, front counter Chinese girl with spectacles was extremely rude and arrogant. Asked for the status of my appointment and just snatched my slip and went into the rooms to check for me without saying anything. You need to reprimand her as her attitude is VERY BAD.

Visited UCC (Urgent Care Centre) seeking medical treatment on Mon 3 July around 12pm. I was highly impressed by their professionalism, care, compassion and patience! Keep it up!

Good evening.... Hi staff... I''m Mas on behalf of my late date Mohammad Noor bin Ahmad warded at ward 2 Bed 19 and then Bed 29...want to thanks all the staff in Ward 2 who take care of my late daddy till his last breath there on 29/8/2023.Especially staff karen who clean daddy body before we bring back for burial. To sister Lai for being so caring towads him and to all the dr that handle him.This is also his last wishes want us to thank all staff there for taking of him on his stay in alxendra Hospital by writing a card but im busy as taking care of mum as she so sad for losing our beloved dad..So Thank you so much... Me and my family really apreciate all the care and time taking care of our late daddy... Thank u so much❤️🫶🏽❤️❤️God bless of you u 😊

the nurses here are so friendly, kind and generally amazing. they make your stay feel comfortable. hats off to the team.

Male nurse by name Norman,helped & provided full service to my dad throughout tirelessly.Felt so hopeful & safe under his care! Thank you to other hardworking nurses too!

I wanted to share my observations regarding the doctors from NUS who have been recruited to practice at the hospital. While I have encountered some doctors who exhibit a commendable level of humility and patience, there have been instances where others seem inclined to showcase their intelligence in a less than approachable manner. I believe that diversity in experiences and personalities among medical professionals is natural, and I appreciate the varying approaches each doctor brings to patient care. However, it would be beneficial to foster an environment where all doctors prioritize empathy and effective communication, irrespective of their background or alma mater. I share this feedback with the intention of contributing to the continuous improvement of the hospital's overall patient experience. Thank you for your attention, and I trust that steps will be taken to maintain a positive and patient-centric atmosphere within the medical team.

PLEASE DO NOT COME TO THIS HOSPITAL!!! I've been under alot of stress due to the hospitals management. Although I've repeatedly informed them my issue, no one have yet to offered to help resolve my problem and its been taking a toll on me and I'm tired of trying to get my message to them and getting zero response. I have zero support from this hospital even though my family members are/were patients under this hospital. I'm utterly dissapointed by their service.

First time to AH ENT Dept. Staff May Lim assisted us on the registration as we were 30mins early before the clinic starts. Helpful and has initiative👍. Next is Dr Pang Wan Ngo who attended my dad with his ear devices issues. She is very patient and attentive towards him. Even brought him out of clinic to test his hearings. Counter staffs are very friendly too. Overall a very pleasent visit to this clinic.👍👍👍Keep it up!