My son had a day surgery on Feb 17. Although the surgery went well and the care rendered by the surgeon and outpatient ward nurses were amazing, unfortunately the post discharged experience was a disaster. We followed up with the business office on the e-filing for insurance claim in March after receiving a text saying that no e-file has been received and was told that they have back logs and the person in charge will revert to us. No follow up or whatsoever so we assume everything is in place. We were surprised to receive a letter from the insurance company last week (after close to 2 months) stating that they have yet to receive the e-filing from the hospital. I called the hotline and was assisted by a very helpful lady called Sarina on May 6 and who sent an email to the business office with my son’s details and told me to call back if no one contacted me within 2 days. Of course no one called me. I called back on May 10 and assisted by Sarina again and she traced back the email and resend to the team in charge stating the urgency. It has been 3 days now and no one bothers to call me. I’m happy if the hospital prefers to absorb this medical bill but I’m just taken aback by the level of ignorance and incompetence given Thomson medical is one of the so called reputable hospital for mums and kids. Someone in the insurance department needs to step up and look into this matter. The other two private hospitals that I have come across are very professional and i don’t need to waste my time chasing insurance.

Went for the hospital tour for first-time mums today with the tour led by Sister Angie. She brought us around through the delivery suite and the various types of rooms available, and was very clear and detailed with her explanation. She also gave us lots of helpful advice throughout the tour, sharing her wealth of knowledge with the years of experience that she has. Thank you Sister Angie! :)

Worse hospital for delivery. I don't need say too much, have put on their feedback form. Basically all nurse must be reminded what they need to do, including jab for baby,change diaper, food, etc. Lucky this time is not our 1st baby so we already know what to do. This hospital also doesn't support full breastfeeding, not like other hospitals 😒 😕. Still offer want to add formula. Definitely BIG 👎 NO Update: sent the feedback already,as usual just call and nothing as follow up or concrete plan to fix this

Update: Bad experience in the Delivery Suite where nurses unhelpful and unkind. Wife had difficulty in breathing and my repeated requests for oxygen was declined until she showed signs of cardiac stress in the holding area... became very bad until a nurse got frightened enough to provide oxygen feed. However this feed was pulled out when the nurses moved her to the deliver suite and again denied her oxygen, only to give laughing gas much later. Just because her oxygen level is full doesn't mean she is at ease or in comfort in breathing. No epidural during the wait in the holding area for more than an hour. Nurse Chan said she was buying time. I asked her buy what time? My fetal child is coming out so why "buy time"? For the anaesthetist? Why no in house on duty anaesthetist? Worse of all, staff nurse Chan and her team prevented my fetal child from coming out by blocking the opening with her hand. This was to wait for the gynaecologist. Why no in house on duty doctor that can do an immediate delivery? Their actions caused unnecessary physical and emotional stress, almost brought my wife and child to the brink of death Very mediaeval practice in a 21st century. Chose Thomson Medical if you like to risk your life!!! 20230718 Tuesday Thank you Grace (from Delivery Suite) for an insightful and educational hospital tour. The information and tips are useful, in addition to answering our questions. Much thanks again 😊 20230704 Tuesday Alinah from Guest Services was most helpful in rescheduling the hospital tour, following up with a call and answering my questions. Thank you 😊

Wonderful experience for the hospital tour service with sister Grace and CS staff Danish who were knowledgeable and comprehensive in their sharing. They value added with additional tips about the birthing process to what to expect after birth. Also, they directed us to resources and how best to attain other information that we need.

My 5yo daughter was admitted to Thomson Medical due to an asthma attack and was amazingly taken care by their professional team. The nurses at level 4 Pediatrics ward were so caring and knowledgeable. They took care of my Daughter like their own and constantly made me feel at ease. Kudos to the nursing team! Oh and the room is so nice and clean too. There was a nice table for me to do my work while my daughter was resting.

Good first mum tour by Sister Angie. Very informative and gave us a lot of advices. She ran through the whole labor process with us, so at least now, we know what to expect when the day come. Thanks!

(Translated by Google) One of the best doctors in Kangsheng Hospital, Dr Lawrence Ang PS, both of my two children were delivered by him. I recommended many friends around me to see this doctor. Everyone’s babies were delivered by Dr Lawrence Ang smoothly. My friends also like this doctor. I remember that when I gave birth to my eldest, the baby’s fetal heart rate was not very good on the day of the check-up. Dr Lawrence Ang suggested that I go to the hospital for a fetal heart rate test because I was his last patient. Dr Ang asked if my husband was driving. , We had not bought a car at the time. At this time, Dr Ang told us to wait for him in the parking lot, and later he would go back to the hospital to see his patients. Let us take his car and go to the hospital to test the baby’s fetal heart rate. To save our time, my husband and I were full of gratitude and admiration for this doctor. He did not have the mentality of being superior to others, but rather had great love and love to help us. Along the way, it was a moment I will never forget in my life. The doctor drove our car and we went to the hospital to test the fetal heart rate of our baby. After the fetal heart rate test, the baby was fine and was born smoothly. Now my boss is 5 years old. , But this behavior of the doctor has always moved me, he is really a very good doctor! I am very grateful to meet you, such a good doctor, who is not only professional, but also caring. Thank you Dr Lawrence Ang! (Original) 康生医院最好的一位医生，Dr Lawrence Ang P S,我的2个孩子都是他接生的，我推荐我身边很多朋友去找这位医生，大家的宝宝都很顺利的被Dr Lawrence Ang 接生、我的朋友们也都很喜欢这位医生。我记得我生我家老大的时候，在产检当天，宝宝胎心不太好，Dr Lawrence Ang建议我去医院检测胎心，因为我是他最后几个病人，Dr Ang就问我的先生是否有驾车，我们当时还没有买车，此时Dr Ang 告诉我们，在停车场等他，等下他要回去医院看望他的病人，让我们顺便搭他的车一起去医院检测宝宝的胎心，这样也节省我们的时间，我和我的先生当时心里充满感激以及对这位医生的敬佩，他没有高高在人之上的心态，反而有大爱及爱心愿意帮助我们。那一路上，是我这辈子都忘不了的时刻，医生驾着自己的车载我们去医院给我们的宝贝检测胎心，胎心检测后宝宝没事，最后也顺利出生，如今我的老大5岁了，但医生的这个举动一直感动着我，他真的是一位很好的医生！我很感恩可以遇到您这位这么好的医生，不仅专业，还有爱心，谢谢您Dr Lawrence Ang!

I would like to thank the Thomson Medical staff who assisted with the safe delivery of my 3rd baby boy. I checked in on 31 May 2019 and was there till 2 June 2019. All the staff at the delivery suite Room 7 did a fantastic job! I would also like to thank the nurses and lactation consultant who helped me in all ways while I was warded in Room 325B while in TMC! Thank you!!😍🥰👍

Hi, I would like to express my sincere appreciation to Ms Joanne Wong from the customer service counter of Thomson Medical Centre for her seamless service as one of the most helpful and renowned service provider. Ms Joanne Wong has been delivering high-quality work with exceptional customer service and I would like to thank you again for your extreme attentiveness helping me ease my concerns. Well done and good job Ms Joanne Wong. Regards Raymond Lam

Sucks. The post fibroid and polyp procedure ward is fielded by the worst nurses in Singapore. They lie when they dont know how to answer (thr most basic of questions most patients will ask) and their empathy is so so low. The resident doctor in charge of monitoring and discharging patients is the laziest piece of !*!!! … she disappears for most of the day, doesnt check on the patients and lies when she is caught. Best of all, they ran out of sanitary pads ! When almost all the procedures are for polyp and fibroid removal and the ladies bleed and need this post procedure care. Whats the point of that spa set when all we want is a sanitary pad ! They found something for us finally, probably from maternity ward side. Our personal experience today as at 7 Jan 2022 12.30-4.30 pm is the worst ever. Was here 9 yrs ago and the experience was a world of difference. Please dont come here to be traumatised. The cost is the same at the other hospitals, go there. They are so low !

Under rated luxury! I would 100% recommend Thomson! I just gave birth last week and from the admission, labour, care to discharge I have come across the nicest, most professional and kindest nurses. Giving birth at Thomson is not simply a process, it is an experience and I'm so glad I chose to give Thomson as the hospital I give birth at for my second born! The nurses i met at the labour ward have been working there for over 30 years and that says a lot. I felt so supported and encouraged in my labour journey which was required as I was in that room from midnight to 6pm 😂 I had the privilege of staying in the premium single room and it's thought it's not even a suite, I was so well looked after, had a beverage corner, fridge, en suite bathroom and the room size is very sizeable. There are tiny touches that make a huge difference when it comes to experiencing birth as an experience like providing bathrobes, bedroom slippers and toilettries. If you're an expecting mother, make sure you sign up for the Thomson celebration package and first born/second born initiative! The amazing part was I always though Thomson was more expensive than Mt A so I chose that hospital but in actuality Thomson was 2k cheaper for a bigger and better room!

Just gave birth as a first time mum and I would highly recommend TMC! The experience was great and I am greatly appreciative of how professional and supportive the doctors, nurses and midwifes are. My Lactation Consultant, Thiri, was very clear and detailed in her explanation to breastfeeding which is of great help to a first time mum like me.

Came here for the hospital tour to have a lookout of the rooms available before baby delivery and Grace done a very good job in the whole tour. She also gave a lot of tips and valuable information.

Bridget was very kind to bring us around the maternity wards even though we missed the tour timing due to our dr appointment. She was great help walking through the prices and packages as well. Thank you!

my tour was guided by nurse/midwife (Grace). She explained not only about the hospital but also every details of delivery and caring the baby. Great experience!

Ultra efficient hospital. Truly world class. They have streamlined process from the checking in to admission up to discharge. It brings a huge boost by employing Filipino nurses. They are the best in care. I recently delivered at this hospital and I must say they have taken care of me so well. The doctors along with all the rest of the hospital staff work together to deliver utmost care and performance of their duties professionally.

Would not recommend to anybody for childbirth. Am amazed the rating is that high but guess when people give it 5 stars based on a hospital tour given by the PR nurse trying to sell a service or friends of staff leave them, that would explain it. We had our baby girl delivered there and it was one of the most unpleasant experiences. Chaotic, disorganized check in, disorganized swab test, then had a nurse barge into the delivery suite in the middle of the night wanting to do the swab test again. We asked for epidural during labour, my partner was writhing in severe pain and nurse had nothing better to do than literally hold the consent form in her face insist for her to sign 5 times…after birth we were rushed out of the delivery suite, My partner was transferred from delivery bed dolly to transport bed dolly, up the public elevator (for anybody’s use) to the ward and then transferred into the ward room bed dolly by robotic nurses who literally closed the curtain in my face to give her “privacy”. Ridiculous. All this within 30mins of delivery and subsequent stitches. Generally found all the nurses in the ward robotic and only real memorable for the wrong reason was the one highlighting the fact that the syringes cost 50cents when we asked for some in order to bring the colostrum up to the NICU. The only redeeming factor was the professionalism of Dr Pamela Tan and Dr Ang AT and the great nurses in the NICU ward and the lady delivering the meals to the room. Checking out was also disappointing, apparently people don’t ask for a breakdown of the bill so that took a while to do. Apparently the “lactation consultant” who barged into the room on the first day was not promoting breast feeding but seems a $ 60 service which she never mentioned and only came up when questioning that item in the detailed bill. The service and sensitivity lack continued when settling the birth bill when was told we had to pay the accrued charges for the NICU now as a deposit. Do people really rather forgo their newborns in the NICU then pay the bill? We refused to pay the $60 out of principal on an overall bill of over 15k. Today we got the phonecall that we have $60 outstanding and need to pay it now. Apparently the lady will get her manager to call us as she was unhappy with our answer again. It wld have been fine if it was clearly mentioned that it is a chargeable service. Like any business, its about making money but would expect a certain level of service and patient experience which unfortunately doesn’t exist at TMC.

Poor service!!!!Especially pregnant women do not chose this company and you will go mad. Unreliable company!!! I ordered the trial confinement food for $68 from thomson and selected the delivery date, nothing was delivered on that day and no customer service attended call. As a pregnant women I wait for the lunch until 1pm, nothing to be delivered and no explanation. So angry! An email sent to me another day said they can refund the money for me, but it will take 2-3 week! I have never heard a refund can take such a long time! Only 68, a company is short of money like this? And the refund is not my fault, it is Thomson's fault. Their confinement food is poor like this, I do not think the clinic is reliable! Never trust this brand.

Attended the hospital tour for first-time mums today with the tour led by Sister Angie. She brought us around through the delivery suite and the various types of rooms available, and was very clear and detailed with her explanation. She also gave us lots of helpful advice and tips throughout the tour, sharing her wealth of knowledge with the years of experience that she has. Thank you Sister Angie! :) Do list down a list of questions for her as she is very willing to answer anything from prenatal to post natal information for you!

Went for hospital tour, guides were Angie and Grace. Very experienced midwives who gave very useful advice for first time mums. Recommended tour for any mother who wants to get a feel of the wards, and some useful words for reassurance. Update: Delivered at Thomson, nurses and midwife were friendly and great help for first time mothers. Able to assist whenever and made the stay as comfortable as possible. Lactation consultant Thiri shared clear and great tips on how to kick-start breastfeeding, which was greatly appreciated for a first time mother

Attended the virtual room tour and was hosted by Senior guest service officer, Samantha Tan. Pleased with the room tour and having a better picture of how the available rooms look like first hand. Would like to say many thanks to Samantha for investing her time and effort to facilitate with the room tour. Excellent job!

Thomson woman hospital is one of the great strong establishments hospital in Singapore where I can highly recommend to everyone. The cleaningness is promising clean and comfortable. All the staffs and nurses are performing professionally taking care all the patient. Doctors are well deserved earned the trusts from me as a patient. I am grateful the lactation lady and nurses gave us a lot of great guidances about taking care baby and breastfeeding to me as a fresh mum position. Food is very good and healthy standard as for a hospital. I am happy. I love the papaya fish milk recipe for breastfeeding. Overall Me , my husband and my baby are happy with this hospital. 😊👍😁 Feeling Positive!!

I was given birth at Thomson Medical Center on 7.1.24. I was so satisfied with all the services. Starting from doctors, nurses and all consultants are patient, polite and warm hearted ones. Especially I would like to thanks to Lactation Consultant Liqin because she was teaching me professionally and patiently how to breast feed my baby. Because of that I gained so much knowledge and I can manage my baby smoothly. Also doctors or nurses or consultants or even all the staff doing their jobs with professional way which is make me feel confident to handle myself and baby.Thanks so much to all Thomson Medical Center team. You all did a wonderful and great job👏👏👏👏👏

I strongly recommend Thomson Medical TCM to anyone seeking pain relief. My first visit at Thomson Punggol had been a wonderful experience. The encounter with the counter staff and the acupressure therapist, Leona Chia had been very pleasant. They are patient, helpful, and most importantly, caring. Leona is very skilful in her treatment and knowledgeable too. She would spontaneously share tips on how to eat well and live well. Whenever she performs acupressure, she makes me feel well taken care of as she would not just treat the area of pain, instead she will go on to treat places where the pain could be linked. The strength applied is just right too. Leona definitely cares about the health of her patients. Before I went back, she even came along to the counter to share with me 3 exercises I could do at home so as to assist me in healing faster. I have since switch my treatment to Thomson from RMC and I have enjoyed every session at both NUH & Punggol. Thank you Thomson Medical & Leona! 🤗

Dear Thomson Medical staff, You did an incredible job getting us ready for birth and catering to our every needs thereafter in hospital. All staff involved were professional, kindhearted, very helpful and thoroughly committed. We had a great experience with you and are very grateful. Thank you very much.

Extremely pleasant experience during the Maternity Tour. Had Angie as our tour guide who was sweet and caring, very open to share her knowledge of childbirth with us based on her experience as a senior nurse on top of the administrative information. Grace from the info counter was very patient to answer all our queries.

Dr. Lawrence Ang is one of the efficient and godly doctor I've meet in Thomson. We praise God for him for wisdom, decision makings and skillful hands doing my check up and delivery. The staffs who took care of us are friendly, approacheable and really knows what they are doing! From admission to coaching on pushing techniques!! More power and God bless

The Worst place to stay over nights, I am here to do my breast surgery, even though it’s single room and there’s no visitors allowed, I listened to a man next door talking and laughing on the phone all day and he is so loud that I can hear every words until I knocked the door and asked him to stop at 11pm. The worst part is babies’ crying sound non stop all the time, how can hospital arrange patients with puerpera and newborn babies together!? How am to rest well?? Horrible experience

I'm writing a feedback on Thomson Fertility Centre as it is also under the TMG owned by Peter Lim. If I have a choice, I will put zero star to Thomson Fertility Centre located at Paragon Medical Centre. Reception staff Nur Liyana is extremely rude when we calling her to request nurse a following up call on clarifying how to use the medicine after the embryo transfer. We have to make another call after almost an hour waiting. Nur Liyana answered the phone call, we fully understand the reception staff is not the right person to answer the question but during the conversation she was so impatient and sarcastic to my wife. Dont be surprised with a prime location in paragon, you will be expected have a customer service like this. This is the worst clinic we have visited. We are not asking for a top standard customer service, just a staff who are patience, empathy, positive and self-control especially they are the one operating a fertility centre. Some of them DO NOT possess such skills AT ALL! Another counter staff has over charged us in the morning, she is even not able to explain the items being charged in the bill. This is only being found out when we check the bill by ourselves. There are so many problems in this fertility centre, especially in between the nurses and receptionists. If you are expecting some kind of customer service either from the counter staff or compassionate nurses. THIS IS DEFINITELY NOT THE PLACE. As we have been following Dr Loh for years, that's the only reason we have to visit this centre.

We attended the First-time Mum hospital tour today led by Sister Angie. I was also assisted by Cindy from guest relations, since I cannot walk long-distances and needed to be on a wheelchair. The way Sister Angie conducted the tour and explained scenarios showed that she is really experienced and knowledgable. She shared in detail what will happen from admission, to delivery, to rooming-in and discharge. Her stories made us, first-time parents, less anxious on the upcoming big day and assured us that we will be in good hands. Really appreciate the time she spent with us. Many thanks too to Cindy of guest relations. She was very patient and she went out of her way to assist me. Cindy knows a lot too about the hospital, admission protocols, etc. Keep up the good work! Looking forward to our admission and delivery day.

The experience is too good to be true 1. We asked for 1 bedder stay and that was confirmed by the clinic, but ended up in a 2 bedder room, with that I cannot accompany my wife overnight. They said we are in the queue for 1 bedder and room will be available only at 3pm tomorrow but my wife will checkout at 11am. Ridiculous. 2. We stood for 30mins for the room to be ready. My wife suppose to insert the pill at 10am but only it was inserted at 11:45am. The pill has to be inserted 4 hours before the surgery and initially we were told surgery time is 2pm 3. We were told the surgery time was 2pm. One day before the surgery day we were told it become 2-3pm. During admission we were told it became 3:30pm 4. There is no dedicated nurse for my wife and no nurse can speak Chinese 5. Nurses are very occupied. Sometimes it took 30mins - 2 hours for nurse to come after ringing the bell 6. Since I cannot accompany my wife, at ground floor reception I was told I can come back and accompany my wife tomorrow at 7-8am. But at ward level there is a sign saying visiting is only between 1-8pm. Staff at ward level said I can come back in the morning tomorrow and show ART result to the ground staff and he will provide me a yellow band to go to the ward. Ended up from the main entrance to the ward no one asked for my ART result, no one asked me anything and I can go straight to the ward. Chaos. 7. It took 2 hours for them to prepare a bill. At ward level we were told to wait till the bill to be ready before discharge. Then they say we can do express checkout. But At ground floor reception we were told we are free to go without signing anything. Till now we have no idea what is the final bill. Chaos. 8. No one inform us what can or cannot be done after the surgery. Only when at home we realize some procedures were done of which we were not told at all. What a wonderful experience! What a shame if it is the Singapore standard.

Mdm Angie brought us for first time mum tour and she is very good. Very informative. Very caring when I almost faint. Explain well and loves her job that even with a call incoming she continue to entertain us. Love her motherly spirit.

I had a very disappointing experience with the patient service / contact center. Not only were we not informed about the Moments program, which could have entitled us to benefits, but it also led to unnecessary expenses and a significant loss of our entitlement to free diaper supplies worth $1000. Despite our efforts to reach out to the contact center by writing an email, we received a promise by Lindsay that they would look into the matter, but several weeks have passed with no response or resolution despite several follow-up attempts. What’s the purpose of a contact center that doesn’t respond? This lack of communication and follow-up from the contact center has left us frustrated and unsatisfied with the overall experience.

Upon our registration, we were learn that we qualified for six months of free diapers. However, since that initial notification, we have not received any further communication or guidance on how to avail of this benefit. Before our departure from the hospital, a member of the team advised us that someone would reach out to us via email to inquire about the required diaper sizes and provide further details about the process. Regrettably, it has now been more than a month, and we have not received any such communication. To address this issue, I called the hospital earlier today. To my surprise, I was informed that we do not qualify for the free diaper benefit because we did not pay a $200 deposit. This information was unexpected, as during our registration process, we were not made aware of any requirement to submit a deposit to be eligible for this benefit. Furthermore, upon our discharge from the hospital, we were assured that we would be contacted regarding the free diaper program, with no mention of a deposit being necessary. I would like to kindly request your assistance in clarifying the qualification criteria for the free diaper benefit, as well as understanding why this deposit requirement was not communicated to us during the registration process. We value transparency and open communication and hope to resolve this matter in a fair and satisfactory manner.

Also had a great experience with all the nurses at the Recovery Ward (Level 5, Premier Ward) - so helpful in making sure our baby was well taken care of 24/7! Always so gentle and caring with our baby and mommy. Shout out also to Rio from Customer Service, who was extremely helpful during the check-in process. We are so thankful for our lactation consultant Shu Han at Thomson Medical Center - her coaching and guidance made all the difference for us as first time parents figuring out our breastfeeding journey. She was kind, patient, knowledgable and gave us the confidence to continue breastfeeding despite the initial challenges.

We initially booked online for a maternity tour, but for some reason there was no available slots. However, Alinah called us, asked us when was our EDD and told us that she can do a private tour earlier as my wife was due in a few months and a later slot might be difficult. During the tour, Alinah was professional and answered all our queries patiently & comprehensively. We are blessed to have her to give us the tour & all the information we needed, and greatly appreciate everything she had done for us. Highly recommend to look for her for the maternity tour!

Very insightful ward tour by Angie who shared with us her experiences and knowledge across a range of topics including baby delivery, breastfeeding, various types of hospital wards, watch areas, etc. Overall a very useful ~1hr 15mins tour for all daddy’s and mommies to be!

Had a good hospital tour around the hospital. Good tips was also shared by the midwife Angie. Would definitely recommend to have a look so that we will be better prepared.

We had a pleasant experience during our hospital tour with Grace. She is very patient and helpful and explained every details that we need to know as the first time parents. Thank you, Grace.

My wife had a wonderful stay at Thomson, the nurses were attentive and caring and she was well taken care of. Lactation consultant Thiri was very experienced and helpful to help gain confidence in breastfeeding. Will Thomson recommend to any expecting mummies!

Delivered my son on the 10th of Feb 2021. I would like to thank the staff and nurses from the level 3 ward for doing a marvellous and wonderful job of taking care of my wife and son during their stay. The nurses went over and beyond their duty and provided services that will put 7 star hotels to shame. Dedicated care provided even though the floor is packed with babies and during the holidays. Again, thank you to the staff and nurses at level 3!

Private hospital with cozy environment.

Did my hospital tour with a stuff Name ‘POLLY’ she was so friendly, explaining every detail well and detail. As a FTM I feel appreciate because totally don’t have any knowledge about everything. So happy to having her to assist me for the whole tour.

Had a pleasant experience after attending the maternity tour with Ms Jing Feng. She walked us through all the process and procedures, introducing the facilities within the medical centre patiently. We have a better ideas and expectation after the tour. Will be helpful for me and my husband when we deliver our baby here in months time.

We went on the First-time mum's tour with Ms Angie Ng as our guide. As a highly experienced nurse and midwife who has now retired, Ms Ng was knowledgeable and offered many valuable tips and advice in caring for our newborn. She was also very friendly and approachable, even telling us that we could contact her for advice even after the tour was over. Ms Ng is also a kind lady who is passionate about making sure patients are well taken care of. This was evident when she stopped halfway through the tour to offer a patient a blanket before continuing with the tour. You must attend this tour if you're a first-time parent! =)

We signed up for the hospital tour at TMC. Sister Angie was our host for the tour. She shared more than what a hospital tour. She shared very practical tips and reassured us that all staffs are professional and experienced. Really great 👍 !!

Good option for delivery. May not look the newest, but team well trained and competent. Nurses on ward can be incredible at times. Current fathers able to be at delivery (incl. C-sections I believe) during Covid. Good water birth options available.

In a hospital tour today lead by Polly Fong, she’s very nice and explained in details. Very good experience. This will definitely be the place we give birth to our baby next year.

We have delivered both our babies here and the staff continue to be amazing. The facilities are great and althea service is of the highest quality. I wouldn't go anywhere else. The doctors are professional and supportive while the nurses and incredible and more like guardian angels.

great & informative maternity tour by Sr. Angie.

Cozy and helpful

Very Thankful to our Gynae, Dr Benjamin Tham, giving us guidance and advice to ensure our baby’s safe arrival. I would also like to extend my gratitude to Mika, Annie, Jocelyn and Wai Fan for their constant encouragement during labor. My wife and I would not have pulled through if not for them :)

Just gave birth to my baby at Thomson Medical Centre. What’s good: 1) Food is nice. 2) Nurses were prompt to attend to requests. 3) Doctors and staff were professional and experienced. What’s bad: 1) Staff giving wrong prices of the extra items purchased for eg. Maternity pads etc. And didn’t inform items (like syringe) taken is chargeable. 2) There was this Indian nurse answering questions in a very sarcastic manner, however, I can understand her job is probably very hectic, she has to face so many new ‘stupid’ mothers asking her questions lol. 3) This is the worst and a mistake that shouldn’t happen - Wrong information written in health booklet. 😱 Baby’s jaundice level was 196 as informed to me over the phone by her paediatrician, so baby cannot be discharged. But we decided to rent the phototherapy bed and bring her home that day. Before discharge, the standard procedure is to go through baby’s health booklet, jaundice level written there 165. So I told the nurse “but the doctor told me it’s 196” so the nurse went to check. Then she came back and said “it’s 196, my colleague made a mistake, I will change it for you” so she cancelled and counter signed on the new writing. 😱😱😱 she didn’t even apologise until I said “this kind of mistake shouldn’t happen! So it’s 165 or 196?” She then said “it’s 196. I will show you the record”. She was not happy (still haven’t apologise) The record shown 165 is for another baby. I still find it unacceptable for this kind of mistake to happen. So I continued to talk about it. She then apologised on her colleague’s behalf and asked if I were to change to a new health booklet. If I had not continued saying, she wouldn’t have had apologised. 👎🏼 Lastly, billing was way toooo slow. Many staff were at the counter chatting away, slowing down processes. Comparing my experience 13 years ago at another private hospital and TMC, I would not choose TMC again. Whatever it is, I still sincerely thank Dr Adrian Woodworth (very professional and experienced and steady gynae!!) and the nurses for delivering my baby and for taking care of my baby and me. 👍🏻

On 3rd Feb’21 , I was attended by customer service , officer , Ms Narda for my baby birth certificate application. she is helpful & thoughtful , to guide me throughout the process from life Sg App till birth certificate collection. Thanks you :)

Went for the First time mum tour. I strongly urge all first time parents to go for it. We were brought around by a super senior and motherly nurse Angie Ng. She was amazingly experienced, passionate, friendly, funny and kind to answer all our questions to say the least. It made me felt assured i will be in the best hands of Thomson Medical staff. Thank you once again Angie!! Wishing you nothing but the best this new year! :) Side Note, Booking process was difficult as slots are quickly filled up almost the very day it opened. The tour is worth the pain.

Had a great experience with Polly Fong and Mr Zairy from Thomson Medical Centre. Splendid explanation

Angie goes the extra miles to explain the services and facilities of Thomson. We had a great learning session from her =)

Me and my wife had our maternity tour guided by Mdm Polly Fong. Polly is very patient and detailed in her explanation, able to address all our doubts, and gave us a clear understanding of what to anticipate to deliver in TMC. Overall had very welcoming and reassuring experience, which is important for first time parents like us, looking forward to the delivery of our first born in TMC.

My wife just delivered at Thomson Medical Centre this week. This is our 2nd child delivered in TMC and we were quite disappointed this time round. - Nurses were competent but not as friendly and patient as we remembered. - The Lactation Specialist was awesome, providing valuable retraining for us and great tips on managing the newborn. - PARKING WAS HORRENDOUS (not to mention the exorbitant parking fee), I now understand why people chose to avoid TMC due to the stress and hassle of parking. We were securing the baby onto the child seat while there were cars inching by you.

Polly from who has guided us on the hospital tour has been very detailed, informative and friendly. Glad to be able to meet her.

Many thanks to Angie Ng for giving us the tour of the facilities!

I am a patient who gave birth at Thomson Medical Centre on 23Dec and was warded to a room at level 6. An incident happened, Dr Bashir and his team working on night shift on 23Dec, collectively seen to my every need. I wanted to commend TMC's teamwork, care and concern for the patients. Last but not least, thank you to all the staffs involved from the delivery suite, nursery, ward, kitchen, housekeeping to taxi stand attendant, making my stay a very pleasant experience.

Good tour by Angie

Went to the hospital tour at Thomson medical and was attended by Angie Ng. She very friendly and the tour is very informative esp for first time parents like us.

We went maternity hospital tour with Angie. She was willing to give lots of information and many tips for being mother.

Very informative hospital tour with Angie

I would like to say a big thank you to the delivery ward nurses :) Their care and concern for me helped to ease my labour, and I was really touched by the extra effort they put in to ensure I was comfortable. Thank you delivery ward angels:)

Went for hospital tour conducted by Nurse Angie Ng. Really highly recommended as she explained clearly everything we needed to know. Thank you!

Good service

As special thanks to Dr.Lawrence Ang, Mila Manju and Johanna and the entire team for their excellent service for my wife and baby during delivery. Everything is possible because of your service from the heart. From the bottom of my heart, my wife and my cute baby A very big thank you. I appreciated much your care and professionalism and excellent service! Thanks a lot to Thomson Medical center for allowing us to celebrate life of our new born baby. It gave us do much joy and happiness for the New year !

Just completed my hospital tour. Its was very informative and detailed. highly recommend for new parents to be. Zairy and Polly were realy helpful and great service.

Went for the Maternity tour under Ms Angie Ng. It was very very amazing and insightful. She is well versed and very helpful with all our questions. Not just going through the motion, she went through the entire tour with alot of passion and knowledge. THANK YOU!!

Informative and helpful advice provide by Sister Angie Ng. Appreciate her help.

The hospital tour by Mdm Angie Ng was very informative and helped me make an informed decision for my delivery!

Attended a hospital tour led by Angie Ng, she is really knowledgeable and professional. Made my wife and I more comfortable with the process

Ms Polly was very friendly and explained in details to us well during the hospital tour!:)

Thanks Ms Polly for the informative hospital tour!

Thumbs up to Ms Loh Jing Feng (Manager, Guest Services) who helped to get me a wheelchair, call for my car and wheel me to my car yesterday. She spotted me walking towards the hospital exit on crutches. Thank you Ms Loh for your kindness. Your kind gestures warmed my heart and made my day.

Ms Polly from Information counter was very friendly and shared lots of info without me asking. I feel comfortable with her sharing. Great staff! Thank you!

Polly was very friendly and jovial on our hospital tour. All my queries were well answered with a smile! (: we assured that we’ll be well taken of in January for my delivery!

Zairy and Polly are very efficient and calm in the hospital tour visits. Very friendly and helpful information given. Thank you.

Great service and experience from all the staff at TMC, my wife was really cared for during her stay after giving birth. Special thanks to Shirley from the information counter, Wei Jie from guest relations and Sister Chan for making sure our special request was attended to and given approval. They (especially Wei Jie) went out of the way to make sure we were assured that everything was being done to grant that special request. All staff at the maternity suites were really great and proactive too and the food was great. A really pleasant experience!

Have been bringing my children here for years whenever they fall ill, and generally things have gone smoothly. A couple of weeks ago, my 3-yo got into an accident and required surgery. The experience with the healthcare staff was generally positive for the circumstances - the nurses and doctors attended to him in a professional manner, and he received a good level of care both in the operating theatre and also in the ward. The billing experience however has been a nightmare. At discharge, I was told the bill was not ready, and I had to fill in a credit card authorisation form before we were allowed to leave for home. It felt pretty much like a blank check - I had to fill in my credit card details, sign off on the form, but leave the amount to be charged blank - to be filled in by the hospital staff when the bill was ready. Two days later, I received a notification from the bank that my card had been charged for several thousand dollars. I then requested for a copy of the bill, as well as the doctors' memos, to be mailed to me so that I could file my insurance claims. I received an email reply from Thomson Medical saying they would get to it soon. It has been almost two whole weeks, and I have yet to receive anything in my mail. I have followed up a few times, but nobody has even bothered to reply to my emails. My insurer is waiting for the documents, my credit card bills are due, but the hospital staff do not even consider it necessary to acknowledge my emails or provide me with updates on what exactly is happening on their end. My family will be looking for another healthcare provider going forward.

Just wanted to say an enormous thank you to all the excellent staff members at Thomson Medical Centre who did a phenomenal job at looking after my wife and new baby so incredibly well in April 2021. All of the staff in NICU were amazing and especially Sister Khor and Sister Ugi, thank you so much for adding that extra special level of care to all of us. A huge thanks for the calm, professional and friendly Doris on the front desk as well who worked through all the challenges of the check out with ease. Thank you and we hope to see the team at Thomson again one day.

Everything would have been great if not for the lady who mends the entry to and patrol the wards. My boss is a Chinese expat, he genuinely is not well verse in English and require more attention to settle admin stuffs, but that doesn’t warrant low-breath mutter of “Everything says don’t know English everything don’t know English.”. Do you know she even said aloud that her chinese is hopeless? Another incident is the screaming at my ladyboss’ domestic helper at 4:15am, in the room in the presence of my sleeping ladyboss who delivered her baby. We know there are rules and regulations, but think carefully, how else can a domestic helper accompany her in the room if not for the permission of the nurses? Can’t you talk to her nicely? Just swap only right? My bosses paid good money to deliver his/her child here, and they expect good quality service from front door to ward, not this kind of low grade attitude and service. Please, you can do better than that.

Overcharging clinic with extremely limited medical equipment I visited this clinic on 12/09/21 for a block ear. I entered the doctors room at 4.42 and left the room at 4.43pm. The entire encounter with the doctor was 1 min long The doctor said - “we do not have the necessary equipment to check on your ear here”. Please go to the nearest A&E He offered to write me a referral letter. I said I do not want the letter and he concluded the visit. No advice, treatment or consultation was further dispensed I was billed 95 dollars for the 1minute of non service. I will be forwarding this case to Singapore Medical Council for unreasonable charge I am not contesting the need for payment. But what I do not agree is the unreasonable charge when there was no diagnosis. I was charged by the hospital to be directed to A&E Hence, I would strongly suggest that if you were intending to visit this place - be prepared for such unreasonable prices for non service.

Ms Sufiah,Patient Service Officer was attending to me .Ms Sufiah has gone way and beyond in assisting me and guiding me through the process.She was extremely patient and willing to give a helping despite her working hours were over.No complains and constantly smiling . Truly appreciate what she has done me.She is Definitely an asset to Thomson medical and an officer who enjoys her work and passionate in what she does. Thank you Ms Sufiah

Thanks Shirley Kam, Guest Service Executive for your patience and time & making calls to me personally to clear my doubts for TMC membership. 5 stars for her friendliness, good customer service and good knowledge of TMC membership. 👍👍👍

Had some doubts to clarify and their staff Ms Loh Jing Feng had called me back and answered all my questions with a follow up email with a lot of details I would need. Appreciate the help!

Dealt with a guy names Wei Jie and he was the most helpful and efficient staff. If all staff at TMC is like him, everyone is in good hands.

Parking issue

very detailed explanation of the packages they provide and patient in answering my questions.

Dr Abdul bashir. He is one of the very good doctor have seen so far.He listend to us with patience and treated with care. He is the excellent docor and recommend to any one .i respect doctor's rich experience and care on patients .

Safiah whos doing birth cert registry is so awesome. Kudos to her

Guest Services Executive Carrie Ding was very prompt in answering my phone call and email request. She was able to resolve my queries within 3 days

Shirley from the Guest Services had been great in responding and following up on requests and have assisted me in reaching to the right department to troubleshoot for certain matters. Kudos to her!

Response was very prompt from TMC customer staff. Love the fact that they have a Whatsapp platform. Like to commend Annie whom helped me previously, and Weijie who helped clarified my queries earlier on. A very responsive and friendly team!

Sufiah was really kind, sweet and thoughtful. She assisted throughout the process and was very informative. Thank you so much Sufiah for the excellent service!

Wow , I’m amaze with this beatiful lady that serve me in birth registration department. Her name was Sufiah . Very sincere and loving person that teaches us as a new father of what we should do in clear . Will give a 10 star if have . Keep it up thanks u

Service from all the staffs here is great Absolutely a 5star service from all of them Got that smile and willing to help around Thanks alot

I would like to commend Kwan Wei Jie from Thomson Guest Services as he answered my questions efficiently with patience. Thank you!

Response was prompt and fast. My enquiries were answered and doubts were cleared. Shirley is a very helpful personnel.

Register of birth cert, staff friendly

Great doctors! Cheerful and helpful nurses and service staff!

BEST SERVICE from the awesome nurse SUFIAH BINTE LUKISANI :):) I was so picky and troublesome yet she takes her time explaining and assisting me past 2 days. :):)

Experienced doctor and helpful nurses during my stay with Thomson medical. Recommended hospital to go for any health issues relating to women

Friendly staffs and great experience

Great service by the medical staff! Very professional and well mannered. They are very proficient- shoutout to nurse Alice Chan who administered my Covid vaccine at Potong Pasir CC!

Thank you medical team for all the hard work. We are really appreciative for all the heart warming care, patience and attention you have given us. Cheers 👍

Super bad service when I called the hotline their way of talking is as rude as hell and they did not say anything like etc; thanks, good bye, super bad customer service wish for a apology if possible.

Registered the birth of my child late as we were deciding on a suitable Chinese name for him. Sufiah (Lukisani) was extremely patient in explaining and taking me through the all the processes. Really appreciate her meticulous service!

Went for swab test for my kid, the nurse and staff did a great job 👏 very patient, went at night was the best so peaceful fast with no Q

My baby was admitted in NICU. Sister Janet and her team were exceptional in calming my wife down and making sure my baby was well taken care of. Thank you so much for your exceptional service Thomson angels

Today, I visited my daughter, who recently gave birth and was admitted to Thomson Medical Centre. After doing the admin for covid and the ward visitation, I was rejected entry to the ward. The lady staff told me to call my daughter to help register us but she was the patient. I explained to her that me and my partner wants to visit my daughter and that to total number of visitors was only 3. However, she still denied us of entry. Suddenly, a male staff came over to us, introduced himself and then proceeded to understand our situation. After finding out that indeed there were only a total of 3 visitors, he granted us entry and even led us to the ward. After that, he made us feel comfortable after the encounter.At the end of the visit, he still apologised to us for all the inconvenience caused. By denying us of entry, it is not a solution. Help should still be offered. At the very least, hospitality should be offered. Thomson Medical Centre should train more staff to be more like YQ. I would like to Thank Thomson Medical Centre for having this man as a staff, by the name of YQ. Thus, I highly recommend people to visit Thomson Medical Centre.

we need people like Shirley Kam! Answered my questions without beating around the bush.

Ms Loh Jing Feng have assisted me on my enquiries for maternity package and shared with me in detailed. She is patient and promptly reply to my additional enquiries. A helpful senior manager who get enquiries answered and clarified.

Enquired on the Thomson Xperience Package via FB & received a call from Kwan Wei Jie shortly. He is really attentive and not only did he helped me to understand more about the Xperience Package, he also provides me insights as to the estimated cost of delivering at Thomson Medical. Friendly, prompt & helpful. Kudos! Thank you Wei Jie!

Call in to enquire about the Maternity Package. Was assisted by Carrie. She was very helpful and provided great details and informations to us. She even guided the whole the process step by step so that we have a better understanding. Thumbs up for her. Great service and experience.

TMC guest service impress me with their awesome responsiveness and warmth solutions to our needs. Special thank you to Senior Manager guest service for rendering a wonderful guest journey.

Got directed by a branch clinic for admission for my 1year old and came in all ready to take our PCR in order to enter the hospital. I was only informed at the entrance that they were closed for cleaning and told to come back in two hours. Is this how sick patients are treated?! There were no other solution given to me other than to go for lunch with my sick child and come back later after two hours. No other room or alternatives were available for the testing to be done except to wait with my sick child outside of the hospital. Absurd!

Excellent, personable and timely service We had the pleasure of having our enquiries attended to by the Guest Services team at TMC - namely Assistant Manager Mr Kwan Wei Jie. He answered all the queries that we had over the phone, and shared more about the maternity packages, membership programme as well as promotions that are being run by TMC, and sent over an info package over email. He also shared the prevailing Covid-19 safe management measures that are being undertaken by the hospital. When we had more queries sent over email, and he made sure to double check the info with the relevant departments and got back to us very promptly. Through this experience, I am assured that the decision to make TMC my service provider for the birth of my child is a great one.

I had a conversation with Kwan Wei Jie, Assistant Manager, Guest Services via 9THOMSON (WhatsApp). I had many questions and they were answered in a very clear and concise manner. He gave me examples and suggestions too which helps greatly! It was a pleasure speaking with him and I really thank him for his friendliness and patience! Thank you again!! :)

I spoke to Wei Jie from 9THOMSON Guest Services and he helped me tremendously! I had so many questions and he answered them in a very clear and concise manner. It was a pleasure speaking to him, thank you for all your help Wei Jie! :)

I went to Thomson imaging centre for an ultrasound. Really efficient and nice lab technician (is this the right term?) and customer service staff 😄

Staff are friendly but the process is less than efficient. Considering that I’m visiting its 24 hr family clinic, there is no single doctor available to tide through the change over between shifts. 20min of pure waiting for the arrival of the doctor to execute the change over.

Great service and follow ups by Thomson Medical. Special compliments to Weijie from Guest Services who is very patient and resourceful in answering all my queries 👍

We had a pleasant experience with Thomson Medical Centre for our baby delivery. We think the only thing could be improved is the drop-off and pick-up area.

Good experience and excellent service even before delivery of my child at Thomson Medical Centre. Really thankful to the Assistant Manager, Wei Jie of Thomson Medical Centre, who went the extra mile to answer all my queries. Looking forward to a smooth delivery at Thomson Medical Centre. Thank you Wei Jie and Thomson Medical Centre! 😊👍🏻

Would like to thank Jing Feng once again for her assistance. Wrote in to Thomson for help and immediately the next day got my response. Efficient and fast.

Thank you Thomson for the stay to ensure smooth delivery. Appreciated

I would like to thank you to Shazehan Rosley - Guest Services Officer, who had provided the information I need for maternity booking and very professional!

Delivered on 07 Jan 2022. The ward/ room allocation in charge (Ms Berlin?/ Pearlyn?) has very bad attitude. Was told that single room will be available after 3pm during admission but ended up allocated to double bed even though delivered after 3pm. Admission assistant keyed in double bed in the system but as per our admission/ deposit invoice clearly stated that we have chosen single ward. Ward nurse called the in charge on this issue but Ms Berlin/ Pearlyn actually pushed the responsibility to the ward nurse and PSC, and told us there is no single room available. Even told us to go down to settle. I just gave birth and was lying on the stretcher along the corridor with my new born baby for around 30-45mins! Anything wrong with your staff to tell us to go down to settle? She can’t come up to level 3? In the end, the nurse manager came over to settle our issue and gave us a single room ward at a different level as the nursery. And told us to sign a upgrade form to upgrade from double bed to single bed?!?! (Hello, the ward chosen is single bed in the first place but we need to help to sign the form due to your mistake??!?!?!) Was transferred to the same level as the nursery on the following day.

Thank you Dr Don Wong, N/M_Mila and Aunty Bebe for everything they do during delivery of our second child. We are very grateful to have them. Both baby and mother are safe and healthy. Thank you

Attended a first-time mom hospital tour w Sister Angie Ng. She used to be a midwife, which makes her an ideal candidate to share on the procedures to expect from admission to delivery. We also visited various accommodation types for comparison before making an informed decision on the accommodation type. She has made me feel more mentally prepared on what to expect when I’m due for delivery. Well done Sister Angie!

Went for the maternity tour led by Sister Angie and as a first time mum, this tour is extremely useful as it gave us an idea on how the entire process is like. Also, the tips shared by Sister Angie was useful as well! Recommend to sign up TMC maternity tour!

Deepest appreciation to the team of professional doctors, nurses at level 5 and serving staffs at TMC. After surgery, I was cared for meticulously by nurses and doctors round the clock. Big shout out to the admission staff who has helped me to secure a single bed ward. Lovely and healthy food served 😋 that helps in speeding up my recovery. Felt very blessed.🙏

Sister Angie brought us on the First Mum Hospital Tour. The tour was very informational and she explained every detail to ensure all of us are well informed. It gave us more confidence to face the upcoming events.

I gave birth to my baby here 2 weeks ago and had a great experience, and would highly recommend to others. The doctors, midwives, nurses, staff were all very friendly and supportive! The inpatient lactation service was extremely, extremely helpful being a first time mother. Li Qin was very knowledgable and patient with us, and even answered my follow up questions once we got home! Her advice definitely put us at ease in the early days when breastfeeding was a very new challenge. Thank you all.

Angie brought us through the entire maternity tour for first time mom. She is very experienced and shared a lot of extra information about breast feeding , what to take note when caring for newborn etc. overall had a great experience here for the tour!

Went to TMC for a maternity tour and had a fantastic experience. Samantha our guide was very courteous and gave us a good explanation about the services and facilities. She was diligent and answered all our queries with patience. Kudos to her and the team!

The tour was thorough enough for us to understand about the stay and delivery at Thomson Hospital. We went for the first time mum tour and Angie was our guide, she was very experienced and helpful in sharing her tips and advice for first time parents. Highly recommended!

We returned for the birth of our second child and had the opportunity to experience their Family Suite. The Level 5 nursing team’s service was excellent as usual. Our first born was also able to spend time in the Family Suite with her new sibling. The doctors and nurses kept us well informed and assured, even as our little one had to go through phototherapy for jaundice. A very pleasant delivery experience at Thomson Medical Centre!

Glad that we chose Thomson Medical. The delivery was very smooth and our Gynecologist, Dr Beh S T is very professional and super friendly and very easy to talk to. He is always very kind and attentive to my wife during every visit, we never felt any stress and we always feel at ease during the whole pregnancy whenever we visit him. During the C sect, he was very skillful, the procedure was very fast and smooth. Anesthesiologist, Dr Woo C M, chat and joked with us during the C sect, it makes the process relax and before we knew it, our baby boy was already out. We stayed in the premier single room. The nurses during our stay was also very patient and kind, always ready to guide us on how to feed the baby and change diapers. Lactation Consultant, LiQin, was very attentive and kind to us too. Very detailed in sharing with me how to help my wife on breast feeding. When we were going to discharge, we chanced upon her, and she offered to check on my wife before we leave although she was busy with other stuff. Overall, we are very satisfied with the services here!

My husband and I attended the FTM hospital tour conducted by Angie. She is very approachable and explains everything very well and thorough. I would recommend this tour to all who are having the first child and have lots of questions ranging from hospital facilities to delivery procedures etc.

Angie was very knowledgeable and generously shared with us her experience, tips and tricks. As she is a registered nurse and midwife, we felt very assured and encouraged by the info that she shared. She was able to explain briefly the different childbirth methods and walk us through the entire process from the point of preparing for hospital admission and discharge. It was a very insightful tour and kudos to Angie and team for providing this wonderful tour!

Liqin and Alice were super helpful and patient with my needs and queries as a first time mom. Breastfeeding is a journey that varies for everyone, they were very encouraging and gave informative tips and tricks to help with my situation. And I’m glad to be able to provide for my baby with much ease now than at the start, trust the process and keep going to all new moms out there and get help from the professionals if ever needed, it’s money well spent at the end of the day!

Went for the first-time mum hospital tour with Angie Ng. Angie is very knowledgeable and friendly. She gave clear instructions on what to do, what to prepare, and how things go around during the birth delivery. She also shares useful information and tips so first-time mums can be well-prepared.

We just had our first baby at Thomson and we are so grateful for the care we received while there. Li Qin, our lactation consultant was kind, approachable and encouraging and went the extra mile every time she visited us. We are very thankful!

I would like to express my utmost gratitude to Angie Ng for the exceptional hospital tour she conducted at Thomson Medical Centre for expecting parents like us. Her in-depth knowledge, warm demeanor, and genuine passion for maternal care made the experience informative, reassuring, and incredibly enjoyable. Thanks to Angie's guidance, I feel confident and excited about embarking on this remarkable journey of pregnancy and childbirth at Thomson Medical Centre.

Alinah at information counter has been very helpful in sharing the maternity packages to us. She helps us understand more and arrive at a decision. Detailed explanation by her is great for first time parents.

I had engorgement issues and Shi Min was very helpful! She really gave me great advice and helped me clear the blockage. I feel so much better and more confident with my breastfeeding journey.

I would like to express my heartfelt appreciation to Ms Cindy Tan from Guest Services. She was so cheerful during her visit to our ward. Felt so much positivity. Good job Ms Cindy

Highly recommend Li Qin as lactation consultant, she played a critical role in my breastfeeding journey for my second child. She is really passionate about her job and gave us good and practical advices. She went the extra mile to help me and is very gentle and loving towards my baby. I had decided to come to Thomson to have my second child because she works here and both my husband and I agreed this is the right choice seeing how the breastfeeding journey is so much better this time round.

Did a hospital tour with Alinah this afternoon - really useful and informative. Visited the delivery/birth room and the maternity suite /room to get a good idea of what to expect on the delivery process. 👍🏻👍🏻

Did a maternity tour on a Saturday with Angie as our guide. I enjoyed the session with her sharing not just about the hospital facilities but also on child birthing information to provide more practical insights. Only complain is group size is big and standing involved.

Sis Angie is very good in explaining during the maternity tour! Me and my husband learned a lot from it as we prepare for our baby's birth 💯

I am totally satisfied and happy to practise how to handle and breastfeed baby unfollowing Ms Sun consultant. She is definitely good at advising and demonstrating as well as explaining to me in details how to check and monitor my Little one on latching.

I gave birth of my second daughter at Thomson Medical on last Sunday night. I met lactation consultant Shi Min. She is kind, patient and knowledgable. She is willing to share when I ask questions about breastfeeding. She is good as she can speak Chinese well. I think I am more prepared for breastfeeding after this consultation. Other than breastfeeding session, I am satisfied with doctors, nurses, staff and food in Thomson Medical too.

Really informative Tour with Angie Ng! She shared alot about what we needed to know as first time Mums!!! Really appreciate her time to bring us around and also she is very friendly and approachable! She is very passionate about her job

Had a hospital tour in prep for my upcoming baby and was hosted by Angie. Her decades of experience really helps in explaining the delivery process to us and we are overall very happy with the tour. Thank you! :)

Grace is wonderfully sweet and knowledgeable. She shared good information which covers all relevant areas. Her guided tour was really interesting and informative.

Angie was absolutely fantastic. She was warm, compassionate and dynamic. I learnt so much and feel empowered by her speaking. Far more than a hospital tour!

Angie provided an amazing FTM hospital tour. Her warm and knowledgeable approach made the experience both informative and enjoyable. Her attention to detail and willingness to answer questions left me feeling reassured and well-prepared. Thanks to Angie, this tour was truly outstanding!

Went for the First Time Mom Maternity Tour. Angie is awesome! She is knowledgeable as she shared with us all the necessary information for first time mom. The tour is insightful and informative.

I had a great experience delivering at Thomson! The nurses were very encouraging and I am super glad to have their guidance. I am always worried I could not latch but lactation consultant Thiri reassures me and taught me different methods to try out and not get discourage. Highly recommend the hospital to all mummies-to-be!

The hospital tour by Angie is very informative and detailed. Besides showing us the delivery and wards, she explain a lot on the delivery process, breastfeeding and things to expect on the day of andmission. Encourage all mums to take part in the tour.

LC Shimin is really helpful and friendly. I am very grateful for her guidance and advice on BF. She patiently teaches me massage technique repeatedly when asked and taught me how to use the electric pump. She’s knowledgeable and skilful in her expertise. Once again thankful to have her as my LC.

Second time here… for wife’s scan.. had excellent service from Bridget & Alinah from the counter. Very approachable and friendly. Thank you both! :)

As first time parents we are very grateful for the assistance that Ms Chua has given us to clear our many queries. She gave practical advices and showed us how to do proper hand expression which is a lifesaver while waiting for the correct flange size to be delivered.

Ms Alina exhibited exceptional patience and attention to detail while explaining to me about the room packages. She went above and beyond by sharing and elucidating additional valuable information that I had not been aware of. I genuinely appreciate the outstanding service provided here. Thank you!

Front office staff _ Bridget. Very prompt response. She immediately gave us an idea of where to come during contractions and an idea on where the delivery suites are located, as my wife was already 38 weeks pregnant, and we had just switched hospital

Joined the Thomson Hospital Tour held by Angie and it was very informative. She attended to all inquiries and provided insights based on her own experience as a midwife. Thank you!

Angie was the guide for our first time mum tour guide. She was very kind and warm hearted. She explained the rooms and procedure clearly to us. Thank you!

Sun Rong is my breast consultant and she very professional. She guide me on how to breast feed my baby boy and manual hand pump the breast milk with patiently. And also guide me how to massage my breast. I feel very comfortable with her during the full consultant session.

Had a maternity room tour conducted by Angie. She gives very detailed explanation of the different types of room and the delivery rooms. Now me and my wife feel more confident.

Very informative tour by Angie. Her tour is full of care and passion. Sharing her precious experience more than the standard tour. Good job and she is a gem!

Auntie Helen and Lactation Consultant Cecilia really help us a lot. Very helpful on keeping our baby clean and well fed and understand on how lactation works. I'm am very thankful and satisfied how thomson treat us here!

A smooth visit to the hospital, at both the outpatient and the laboratory. Tiffany was excellent, and Alinah from concierge was superb. Alinah saw me struggle and she quickly came forward to help me carry my kid until the car arrived. Such kindness!

Shi Min is a very dedicated friendly and heartwarming lactation Consultant. She was very assuring, supportive and thoughtful as we embark on this new journey. Madam Angie Ng was our tour host…very friendly and patient at answering the group’s questions and repeatedly apologising for having to run such a big group due to leave…overall very positive experience. Shout out to Mikela who’s interning at information counter for meeting our request for a wheelchair despite of the short notice and accompanying us for half of the tour! Highly recommended for all parents to book early and attend 👍🏻

Grace was very friendly and knowledgeable. She shared a lot during the hospital tour and some useful tips to new parents as well. She always welcome any queries and ready to answer them. Great tour experience for new parents like us as we have no idea what to expect.

I recently had the pleasure of going on a hospital tour, and I must say that it was an exceptional experience, thanks to the outstanding service staff, particularly Bridget. Her dedication and knowledge made the tour truly insightful and enjoyable. Bridget was also patient in answering all my questions. Kudos to the guest services team for their commitment to excellence!

Angie's tour at Thomson Medical was exceptional! Her knowledge made the visit informative, allowing us to explore delivery rooms and wards. Plus, her friendly demeanor added a welcoming touch to the experience. Highly recommend!