1/5 Ang S. 3 years ago on Google
Went
to
level
1
specialist
clinic
on
02
Nov.
Firstly,
Doctor
Chin
is
nice
and
very
experienced
doctor
to
consult.
However,
the
reception
could
be
better.
When
i
went
to
collect
the
medication,
I
initiated
to
tell
the
reception
I
am
under
the
company
insurance
group,
and
the
reception
gave
a
puzzled
look
and
told
me
that
I
should
tell
them
before
I
made
the
appointment.
I
do
not
need
such
unnecessary
remarks
or
reaction
and
they
should
just
simply
allow
me
to
fill
the
insurance
group
information,
and
review
on
how
they
can
improve
the
process
so
that
this
administrative
mistake
can
be
improved.
I
suggest
to
improve
things
please
train
your
reception
to
ask
patient
if
they
are
making
the
appointment
under
insurance
group
as
a
standard
procedure
as
this
will
help
patients
provide
all
information
required
to
make
the
appointment.
Another
issue
I
found
is
that
the
reception
told
me
because
I
am
under
company
insurance
they
will
be
no
invoice
provided
to
patient.
I
know
that
clinic
submit
claims
directly
to
the
insurance
group
but
patient
not
getting
an
invoice
is
very
concerning.
Do
also
note
that
when
I
go
to
other
clinics
like
Q&M
Medical
they
do
provide
invoice
to
patients
even
if
it
is
claimed
under
the
company
insurance.
The
reason
for
giving
the
invoice
to
patient
is
for
reconciling
with
the
claims
made
to
the
insurance
group
with
patient
copy
invoice
to
resolve
discrepancy
in
claims.
In
short
it
is
to
prevent
insurance
fraud,
where
clinics
or
hospital
could
submit
doctored
claims
and
they
is
no
way
for
insured
patient
to
dispute
the
claims
since
they
is
no
invoice
provided
to
them.
When
I
told
the
reception
that
other
clinics
also
providing
invoice
in
such
circumstances
and
commented
that
is
very
unusual
why
no
invoice
is
provided
to
me,
none
of
the
receptionists
in
the
reception
area
could
be
bothered
to
even
respond
or
engage
with
my
comments/feedback
and
instead
went
with
a
"silent
treatment"
towards
me.
Now
I
find
this
very
rude
and
unprofessional.
They
should
very
least
acknowledge
my
comments
and
ask
me
to
submit
a
feedback
officially.
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