Misled by the 5 star reviews here, some of which are fake, we had similar bad experience as others and our dog died. They try to blame previous vet clinic even when the pet has been under them for some time and shift responsibility for their own actions (of course). At first they will put on their best sales talk giving many assurances but then after going in, they get rude if questioned. They say they will update daily but they don't after first two days (and even that was very brief). Interns doing most of the daily work, and they use cheap products, yet they are charging highest prices. Facilities seem good but staff and overall care is not. Don't be misled like we were.

I hardly made any public reviews, especially bad ones, as I always believe in giving others a chance. But this time, I must voice out to let others know. This is the worst experience I've ever had with any vets. To be fair, the hospital is nice and clean. However, the hospital is not conducive enough for any sick pets to be hospitalised. My dog was hospitalised for more than 10 days and then died in the end. When my dog was first admitted, they told me that they do not have a blood bank for dogs, but if my dog does not get any transfusion on time, he will die. So I searched frantically everywhere and finally found one kind owner through a friend who is willing to let her 3-yr old, 43kg dog donate her blood for my dog. It is really not easy to find a donor because I have tried posting in a Facebook group with more than 2000 members and none of them had responded. Besides having to take time off from work, I also transported the dog in my own car as I think it is only right since the owners are also helping my dog too. The hospital took more than enough blood for my dog but when my dog needed more, the blood was gone. I found out that they had given the blood to other dogs who needed blood transfusion urgently (and probably charged them a bomb for it as well). I am fine if we can save other dogs besides my own, but they should at least inform me. My dog finally died because of an irresponsible vet who kept offering options and convinced us that the option was safe. However, my dog died the next day after receiving the treatment. It has been more than a week since my dog was gone, but the vet (Sebastien) did not even bother to call us even until now. They charged me more than 10k for 2X blood transfusion and basically did nothing else throughout the 10 days when my dog stayed in the hospital. When I found out that a part of my dog's hair was torn out and his skin was a bit red, I questioned the vet and asked what it was for, but they couldn't provide any explanation. The vet simply told me, "Would you rather he be dead or just bald?". This is the same vet who would be very nice, tried his best to convince you with all his options, but after the treatment, ignored you and even made sarcastic remarks when being questioned. He has no empathy and respect at all for both humans and dogs. The nurse who served us after our dog was gone was just as rude and had no empathy at all. She talked as if my dog was some kind of goods. She had no empathy even though our dog had just passed away. She had erroneously charged us more than $50 and when asked for refund to my credit card, they told me they can't do a reversion but only refund to my bank account after 1 month! Of course, there are a few kind vets here too but due to its 24 hours operational system, you won't be able to choose the vet you want. It depends on your luck. Throughout the 10 days, I have met and spoken with at least 6 vets! I am not personally against anyone here but I just wanted every pet owner to know the facts so that my dog would not die in vain. You judge for yourself if you want to bring your pet to such a place.

An expat animal hospital. Go there only if you have deep pockets. The vets there mostly made up of expats (90%), perhaps that’s how they afford their condos and high-end lifestyles. The nurses there are rude and unhelpful. Went there because of dog got bitten with 2 puncture wounds. The bill came up to well above $1k with just 1 night of stay. Certainly there are much better and more competent vet doctors out there who do not charge exorbitant prices.

We brought our cat in as an emergency patient. The care and consideration of all the doctors and nurses here was phenomenal. They updated us as and when results came back and were incredibly kind when they had to tell us our cat had sadly passed away, going over options in the most sensitive of manners. We really couldn’t have asked for a more supportive experience with wonderful people. Thank you so much.

Reposting since our review seemed to be deleted. Wouldn’t even give 1 star if 0 was an option. Our dog passed on 2 days after being referred to VES for a heart check. Our referring vet could not get regular updates regarding his condition as the vets were too busy to return the call. After being diagnosed for bronchopneumonia, we were told that it was common and they would start on antibiotics. Treatment would take up to weeks/months and that we would address his dental issues at a later time. Over the course of the two days, his oxygen levels deteriorated rapidly from a stable 99 to levels as low as 70-80. At one point, his oxygen levels dropped to 60+ range without anyone noticing and started salivating with his tongue turning purple. If we were not there to alert the staff, I think no one would notice till it was too late. The experience here in general was bad. Reception staff were quite rude and insisted that their vets were too busy. The on-duty vets were mostly quite defensive. Throughout the day here, we saw many other similar pets passing on in this place, owners coming in with their families. When our dog was in critical condition, my wife requested to stay the night by his side just in case anything happened. The vet sarcastically replied "Where were you last night?". Needless to say we were only given an exception of 2-3 more hours and were asked to leave because of hospital visiting hours policy. We did not get to see our precious dog one last time before he passed due to the restrictions on the hospital hours. Personally I will not send or refer friends to this place due to the lack of human touch.

NEVER bring your dog to do the eye surgery here. They don’t care the dog at all after the surgery money is earned. I took my dog to do the surgery as what they recommended, my dog may not see things clearly but at least she was a happy dog and can see. After doing the surgery, she act wired like a totally different dog, and seems she can’t see, have raised this with VES few times and just try to get the respond from the doctor. The respond is super slow or not getting respond. Need to keep chasing to get the respond, and even get accused that I keep chasing is hurting their staff mental health. Due to their bad attitude and low respond, I now change to another hospital to follow up but everything is too late, now my dog end up with serious inflammation and may need to remove her eye. It’s all due to VES delay in respond and keep saying the dog is fine and the surgery is successful. They never do the follow up with “care” how the dog goes. It’s really heartbreaking to see my dog become like this. I have attached all the conversation with VES in the photo to prove what I said and hopefully no one will experience the same thing as I do. But also be fair, other doctors are awesome. Just not the Ophthalmology…

Horrible vet that charges pet owners extortionate prices to do nothing. I brought my guinea pig as it was the only one open 24/7 and it was an emergency. Waited an hour for reception to even come out. Then when the vet finally saw us, he only could say they do not do anything but dogs and cats and they don’t know anything about small animals. I essentially paid $120 consultation to be told “I don’t know anything hurdur.”

Vet shouted at owner, slammed down phone and refused to share and provide the owner's dog's medical record. All cos owner wanted 2nd opinion and VES saw this as lost income to the tune of minimally $10K. Never, never bring your pet to VES unless its last resort. Btw, VES's vet also shouted at the vet who referred owner to VES when the vet tried to intervene.

They charged us an absolute fortune to operate our dog and gave us the worst advices on how to handle the post op. Every conversation was about money. The nurses did not care and our dog ended up dying. I would strongly recommend anyone to avoid this place.

We would like to give our heartfelt thanks to Dr Malcom, Dr Hollie and Dr Celine for saving our 14mo goldie Luna who had ruptured jejunal ulcers causing peritonitis. She underwent a 4hr emergency operation to resect part of her jejunum and was warded in ICU for a few nights there. When she was admitted emergently, we honestly thought that she might not be able to make it as the odds were stacked against her. However, even though they made sure to tamper our expectations, we were always hopeful as her vets clearly knew what they were doing. The team provided us with regular updates that were clear, methodical and they always made sure that we knew what to expect - both the good and the bad. This was a far cry from the experience we had at another clinic where she was previously hospitalised at for the same issue. Whilst the other clinic completely missed the fact that she had peritonitis, this was quickly diagnosed at VES and she was provided with the necessary urgent care and monitoring pre and post op. Our dog has made tremendous recovery and I think she also surprised her team as to how fast she managed to bounce back. Even on discharge, the instructions and advice given by Dr Malcom was clear and informative. He was always patient despite the multiple questions we bombarded him him. He also followed up with us on the next day to update us regarding some of the pending results and to check on her. I’ve noticed that some of the reviews here have stated that the prices at VES are extremely costly. However given the quality of care that she has received and how sick she was, I personally think that their fees are justified and well spent. VES’s fees are in fact no higher than the private clinic our dog was hospitalised at (if you compare item to item, VES’s fees in some respects are actually lower), whereas the wealth of expertise and sophisticated equipment that they can tap on are vastly superior. We are eternally grateful to the team for saving her life!

24hrs emergency specialist without a reception on standby. Waited for 45mins in vain, not even the chance to register my pup. Understand they could be busy but at least inform us so we know what we're waiting for. What if someone is there with a pet that has an near-death kind of emergency? What could have been done within these 45mins?

This is the only Hospital we go to for emergencies and serious cases. Their vets are very competent and most importantly - ethical. They have saved the lives of a few of our rescued dogs and we are so grateful for their expert interventions. The nurses and receptionists are also caring, helpful and professional despite the demanding clients they have to face daily. VES are extremely reasonably priced for the level of expertise and facilities they offer. They offer the best in evidence-based veterinary medicine. If you want unproven (and potentially unsafe) alternative therapies or snake oil, please look elsewhere. Reviewers who complained about cost have obviously not been hospitalised in other places which charged even more for less work. Please keep up the good work and take care, Team VES! You have raised the standard of veterinary care in Singapore that all vets should aspire to.

During our visit here, for a regular examination, our dog was taken away from us, given a sedative, and we weren't allowed to be here during the examination. Our dog was doped for 24 hours after the visit, even though they reiterated the effects would last 10-12 hours. Since our visit, our dog has had extremely unusual behavior, and seems very anxious and traumatised, which is very unlike his behavior that we have known for 10 years.

The vets here are all really genuine with our meow & really understanding in addressing our concerns. We brought our stray cat in as an emergency as it was bitten really badly by stray dogs and had a big rotten wound. Even though we were really nervous, the vet professionally calmed us down, explained thoroughly the condition and layed out the different options to treat our meow. It was good to have different options and finding out which best suits our meow. The vets and nurses treated our meow with the utmost care. When he was first found in the cold streets, he was full of blood and smelly fluid and panting really hard. When we visited him at the hospital, he was so much better with his clean furcoat, warmer with the heating mat and more relaxed with the pain relief. Was surprised by the cleanliness and professionalism of the hospital. They even walk their dogs and had dog runs!!! Saw the nurses convincing the animals to eat , which was a really tender-loving scene! Really thankful that our stray meow was under the genuine care and love of the vets & nurses here. We sincerely thank you and recommend VES to anyone looking for genuine vets and fully equipped hospital! :)

Despite COVID procedures staff really took good care of my dog. Thank you so much for your empathy.

I would definitely recommend pet owners to visit this hospital if your pet is sick and your neighbourhood vet doesn’t have the full equipment for scans/ diagnosis. My dog stayed in the hospital for about 10 days in total. Not sure if it’s because of his infamous rolling or inability to walk/stand from vestibular disease or because I brought him back to be hospitalised within 5h of discharge, some of the staff seem to recognise him when I brought him back for follow up! Kind of tells me that they took great care of him and remembered him!! The daily updates and videos from the vets and the reception team brought great comfort to me. All the vets I’ve spoken to were very experienced and empathetic. They stated clearly the options to choose from and the tests/scans to do. They also gave a $$ range for the tests/scans. I knew what to expect right from the start. The fact that I brought my dog back to be hospitalised showed that I trust that the VES team is able to provide professional care. Dr Celine was very calm and patient to explain the situation to my mother when we re-hospitalised him. One feedback is to “warn” the owners of any possible abnormality - I have not seen a dog w vestibular disease (only read a lot after googling bout it). I still didn’t expect so much rolling (very scary and stressful for me) even though it seemed normal in the professional eyes. Once again extremely thankful to Dr Laurent, Dr Celine, Dr Kate, the nurses and the entire team who took care of my 14yo!! :) I don’t know some of the names but I would also like to thank them 1) there was a vet (I think she is not a regular vet at VES), I could hear from the way she spoke she is experienced and passionate. Very kind of her to speak to me for a good 30min just to explain every detail and questions. 2) The nurse, who taught me how to change the bandage dressing and how to feed thru the tube, was very patient and helpful. THANK YOU ALL!! :)

I've been visiting VES for a year now with almost monthly follow-ups. My experience with Dr Matthias Lechevoir has been nothing less than pleasant. The guide and information provided during consultations are thorough, giving me great confidence to make educated medical decisions for my little Maltese.

I totally DO NOT recommend anyone to bring your pets here if you love them. Not all vets here are experienced enough to know that the pets are in critical condition & give appropriate advice. Absolutely no sense of urgency, which could lead to loss of a precious life.

I brought my dog upon referral to see Dr Matthias for her nerve / muscle issues. I was reading up reviews beforehand and was apprehensive due to certain comments shared about VES. Im glad to share that I had a good experience. Despite being a tad crowded, the hospital had social distancing in place and was well organised in terms of the operations due to covid-19. Knowing that my dog has fear aggression, Dr Matthias personally came outside to access my dog, instead of doing the consultation in his room. This really helped my dog to be less stressed. He was compassionate and respectful of my dog boundaries and allowed my dog space. He was patient with his examinations and shared freely on her possible diagnosis. He listened and answered patiently to my questions and was attentive. Dr Matthias did not force / push me to do unnecessarily testings and was fair and honest in sharing, which I appreciated. This assured me that Dr Matthias was not in for the money but was genuine in his care and consultation for my dog. Thank you Dr Matthias and the team, once again.

I posted the bill here so you get to make a well informed decision. It is a good vet with veterinarian who are overseas trained. My cat ate a ribbon. Sent it to Cat Clinic who performed an X-ray and mentioned it was not possible to pull it out because it is 0.9m and it is all the way inside her stomach. I had to make quick decision, so the Cat Clinic made a couple of calls. I remember the first pet hospital got back and said it would cost at least 2k (with 700-800 daily fee for hospitalisation). So I asked Cat Clinic if they have cheaper alternative. That was when VES got back quoting $900 for the surgery with daily hospitalisation fee ranging $300 - 450. But as you can see it turns out to be a complex enterotomy instead of a laparotomy. The surgery jumped to $2,568. Together with hospitalisation and medication, it was a total of $4,363.62. And this is with cheaper hospitalisation fee. Thank you VES. I hope this helps you in your decision making process when an emergency happen. Otherwise, care for your cat and tell your family to always keep the house clean and don't leave long stringy object lying around.

Edit: Revised review up to 4 stars as we received a response from VES on our feedback and request after almost 2 months. We are appreciative of the support given and understand the busy period that they have been experiencing. Earlier review: We had to bring in a community cat whose condition took a nosedive suddenly when he was recovering from a whole lot of bites probably from fights out in the community. He needed oxygen and ICU care and his blood works were a wreck. VES team was professional and helped provide supportive care with daily updates throughout the stay. From the experience, we would have given 5 stars but the post-discharge contradictory stand on supporting rescues and non-communication marred the experience completely. We were told during his stay that VES supports community rescue efforts and could extend a bit of financial help for such efforts, but this never materialised. We had to pay full bill, not cheap obviously given his condition, and when we asked about it, were told that management had to approve it first. Sure, we’ll wait. No news after two weeks, in spite of calls in between. Wrote in subsequently with pictures and evidence too but have received zero updates from VES. At least tell us if our community cat didn’t qualify for whatever reason, we’ll take it. It makes VES’s stance on rescues come across as lip service and the place being uncaring, which runs contrary to our experience with the vets at VES. Our consolation is that thankfully the comm cat did pull through the episode subsequently and is on a very slow road to recovery.

I would like to express my thanks and appreciation to Dr Sebastien and the VES team who attended to my boy, who was admitted on an emergency one night. Upon arrival at VES, the VES team urgently attended to him and proceeded to perform extensive review on him, without delay. They diagnosed the direct cause of his condition promptly and administered immediate treatment/ medication. The vets at VES are very competent and professional, while remaining compassionate and caring. They were very detailed in providing the various options/treatments and procedures that are available to best manage my boy's various conditions. The backend staffs were also very dedicated and gentle in handling him and the receptionists were very helpful and patient. VES is a definite choice if your pet has an emergency condition. You will be assured of the competence and professionalism of its team of vets, the convenience of its comprehensive facilities, its round the clock care for its patients and the dedicated backend staffs and helpful receptionists. You will also be assured of the compassion displayed across the VES team. It will definitely be my top choice, going forward!

Brought my beloved Crystal in after being referred to by Brighton Vet around March 2020. She was diagnosed with heart cancer and it caused pericardial effusion. She was not given much long to live and the “long term” surgical options did not seem worth the effort as I did not believe it would contribute much to her quality of life. With much grief we decided to not pursue treatment. However we did go to VES to have the fluid drained twice. And Crystal has been warded at VES for a few nights. Waiting time is expected since it is an emergency vet. Staff can be a bit confusing and attitudes fall a bit short. But otherwise I’ve had a rather pleasant experience with the vets and nurses. Please do note that the fees are high. Which can be expected as they are emergency only.

Outstanding service and patient care. We received daily updates and the doctors were very patient to answer all our queries. Our cat was well-looked after pre and post surgery. Take a look at the before and after photos. Good job!

Great team! I was really worried about my dog undergoing anaesthesia because of her age, but they took care of her very well!

My family and I were frequent visitors to VES over the last 2 months or so as our toy poodle, Perry, was being treated first for congestive heart failure, and later for cardiorenal syndrome. While Perry ultimately succumbed to his illnesses, we are extremely grateful for all that the VES team have done for him. The doctors, especially Dr Sebastien, were all very professional when discussing the prognosis and the treatment plans with us, but at no time did we feel that they were apathetic to our situation. We always felt assured that we were leaving Perry in not just capable but also caring hands when we had to ward him for days at a time. The front staff were also very friendly, which helped lighten the mood when we visited and made the whole experience less stressful. The card they presented us when Perry passed was also a very kind thought which made his passing a little easier to handle knowing that while we could not be there personally because it was so sudden, he was still surrounded by the doctors and nurses who cared for him as an individual and not as just a statistic. VES is a specialty and emergency vet hospital so while I hope never to have to see any of the doctors again, I know that I will not hesitate to send any of my beloved pets there should they ever need such medical treatment.

Amazing staff and place. Very fast and efficient. During in the consultation room the lady who speak to me kept misleading my cat as dog🤦🏽‍♀️ And she always mention “he” many times even after being corrected. i would like to thank DR Kate Mcmahon for always keeping in touch of my cat condition even after she check-out of VES.

Sushi, our 14 year old cat had seizure and was very weak when we got him to VES. We thought he would not live. He spent 2 nights in intensive care and now discharged, recovering at home. We are really grateful to Dr Kent and Dr Shimin for taking care of Sushi and your kindness and patience giving support to Sushi's family too. My children and I were greatly comforted that Sushi was in good hands. Our appreciation to the VES staff also for your kindness and understanding. You have all been really helpful.

Very clean and relatively new. Pleasant staff and vets very well qualified and willing to explain procedures. Spacious waiting area and ample parking spaces just outside. Have been coming here since about 2 years ago. If your pet needs emergency treatment 24/7 this is the place to go. Hospitalised pets are cared for 24 hours a day not left alone overnight.

First impressions do not last. Utterly disappointed and disgusted at how the hospital had handled my dog's discharged this evening, 17th Sept. My sister had mentioned to our dog's vet, Dr Jiaqi, yesterday that we would like to discharge our dog today as her condition seemed to have improved. This morning, my sister spoke with Dr Laurent who gave her an update on my dog's condition. She mentioned to Dr Laurent about discharging my dog. There was NO follow up from the hospital whatsoever regarding this. A lapse of severe communication amongst ALL staff (administrative and medical) regarding our discharge request. When my mother and sister had arrived this evening at the hospital during stipulated visiting hours, they had mentioned again to the reception staff about discharge which was acknowledged by a personnel in green scrubs. Tania (front office manager) had then ushered my mother and sister into consultation room 4 with my dog. She mentioned to my mother that since my dog was not in critical condition, my family was allowed to spend more time with my dog. Looks like at VES, their office manager is knowledgable in medical zoology. My family's absolute disappointment with VES is beyond just this Google review. Having all the bells and whistles at the hospital just seems for show but really, lacking in any sense of professionalism. We understand the hospital is busy but that's not even an excuse for lapse of communication and zero professionalism. PS: Got off the phone with Dr Sebastien. My review of VES couldn't have been more validated by the hospital. He mentioned my words here were "violent and disgusting". He was more concerned about the hospital's reputation and ego rather than following up with my dog's post discharge care. We waited for 10 minutes before being able to speak with a vet. Instead of being apologetic on what had happened, Dr Sebastien got defensive and spent half the call duration doing so. Being banned by VES: It is okay.

Very helpful staff when i rush into the hospital for emergency services where my dog suffers from acute pancreatitis. Estimated costs are clearly explain so that there are no surprises. I like this approach so i would be able to envisage financial impact. Has daily follow up on condition of my dog during hospitalisation and was also able to visit during visitation hours,just like a human hospital. Personally i think the prices are reasonable if you are to compare against same level of standards and offerings. I rather they spelt out the costs to me and allow me to make the decision on whether i want to go ahead with some of the recommended procedures. Very transparent. I do read some bad reviews on costs but this is a hospital, not charity organisation. I have seen other pet owners appreciative of the care of their pet during hospitalisation as well and seen the vets coming out to update owners when the pet owners visits their pets that is hospitalised. I do not regard that the charges are high based on past reviews claiming that they have more non local vets. The hospital is clean and upkeep well so there is also maintenance costs to upkeep this. Pet owners should appreciate that firstly it is very clean and hygienic, as well as having a 24 hour team to ensure your pet is ok. I had also called them up after my pet encounters some issue with post management after being discharge. My request to get a vet opinion was addressed properly. I did not see that they tried to "earn" something from me in the whole journey. There is no second thought of going to VES if my dog encounter an emergency situation. I would like to thank Dr Holly and team for taking care of Blessing well during her time there.

Been seeing Dr Matthias for Paris's MUO issue since March/April. Dr Matthias has been very prompt in answering my queries when I spot anything wrong with Paris. He is very dedicated in his job and very professional. Paris's condition is stabilized under his care. Thank you so much, Dr Matthias.

My friend had recommended Dr Laurent to me to help my 15-year-old fur baby Fifi with her cataract problem. I was concerned about her going under at her age but Dr Laurent ran tests to confirm her fitness for it. The surgery was successful without any issues, and as a pet parent it means a lot when you feel that the nurses and receptionists all care for every fur patient and empathises your anxious feelings for the unknown through surgery to follow-ups. Fifi scratched her cornea open couple months later, and Dr Laurent and team were helpful to save her eyeball via a tidy conjunctiva graft surgery. All that said, I am sure Fifi would paw in her approval of VES because she doesn’t shake in fear when she knows we are going to the vet. She is comfortable roaming through the waiting area and behind the counter nosing around the nurses’ business :) Your furbaby will be in good hands at this establishment. Oh, the wards are really nice, clean, constantly surrounded by caring team of attentive nurses, too. Thank you team VES !!

It has been a blessing to have be referred to Dr Sebastien Monier at VES. We’ve been here for almost a year now every since we found out our precious Dog daisy was diagnosed with nose cancer. The meticulous care and support and dedication they have for the animals are exceptional and beyond words. We are thankful for everything he has done for her. And to the team at VES for their dedication and hard work. Would not think twice to bring any of my pets. This is by far the best Animal Hospital.

Took my dog over to VES as he was bleeding non-stop for 30mins from an accidental snipped quick. Staff there were super patient and gracious in explaining the situation and didnt charge us for it. Recommended!

Ruby was diagnosed with Vestibulo Cerebellar Disease and I would like to thank Dr Matthias for arresting this issue and treating Ruby for the past few months. Ruby is recovering well and looking forward to wanning off from her medications soon. Thank you Dr Matthias once again.

The manager of the vet clinic Dr Laurent was so gracious to give us a discounted rate for treating Meowie- a community cat who was treated by Dr Joyce for his ailments at the emergency hospital. The staff there were excellent too. Due to their timely help- Meowie is getting better as the vet clinic shares their findings with my current vet Dr Gwenda who does the follow up checks on Meowie.

I don't doubt they have capable Vets but my experience 2 years ago wasn't very pleasant. They were trying to upsell the most expensive solutions to me and made me feel bad when I declined. The holding room for my cat was also very close to where the dogs were which was loud and made it very uncomfortable for her.

I'm very grateful to all the Vets from VES. My vet has refer my dog Joshua to VES on 2018, as his case is special, he needs to have blood transfusion every mth. VES alway able to help Joshua to get his blood transfusion done successfully. By middle of 2019, Joshua condition has be stable, which all of us never think he will make it. Through all the necessary tested and medication attention given by Dr Anne and Dr Hollie, he is a very happy boy. Now he only needs to go back for review every mth. Thanks everyone for the hard work.

Thank you Dr Matthias and Sophia for these past few months care. Qash was diagnose with SRMA and thankfully Dr Matthias knows what he is doing and slowly lowering down Qash medication. Sophia on the other hand treated Qash like her own, i was very happy going to VES cause of these two important people in Qash life. Thank you so much for treating Qash.

Thank you Dr Sebastian and Dr Shimin for your dedicated care for Nanako. Your promptly update, detailed explanations and your medical treatment planned for her have made her speedy recovery. We hope to see her recover fully in the next couple of weeks. And thanks to the team at VES, the backend heroes caring for Nanako and reception team so efficient and collaborative.

Hands down the best doctors who saved our young cat with broken legs and pelvis! We are so grateful for all the doctors here who were meticulous in doing proper procedures for Yuki. We brought her to two other vets in Singapore before VES who did not do proper xrays and also made her health decline by wrapping her iv drip wrap too tight, causing an infection. So when we transferred her to VES, they had to be very careful in assessing her situation and working with the damage Mount Pleasant did. VES did round the clock monitoring and made sure she was fit for surgery before proceeding. Fast forward 7 months, she runs around the house happy like nothing ever happened. Highly recommend!

Big thank you to Dr Shimin and the VES staffs on shift on the night of 16 Aug! Had to bring my beast in because of bleeding toe nails. He is really one that lives up to his name but the team was able to handle him with great teamwork and I felt super at ease to leave beast in their care. The advices given by Dr Shimin and the efforts made to ensure that beast had the best care is amazing!

Have been a regular visitor to VES for my pet Eva's treatment; very professional and high quality care provided and Dr. Laurent Fillon is a joy to deal with; attentive and real care for Eva

Provided very valuable advice over the phone. Vet and receptionist were quick to make detailed check and advises. Thank you!

They saved my cat from a high fall previously during the lock down. Couldn't visit the ICU because of covid. I was super grateful dispute the expensive bills. The second time she was having fever and wasn't eating. She was hospitalised for few days in the hospital I've witness a dreadful event of her developing seizure!!! . It was so scarry and I was troubling the whole time. Before her having a seizure. Her neighbour a doggy was crying so loud and misarable, she got sooo super stressed. Dr Kate and the most of the stuffs are nice and helpful, but I think the environment is not too cat friendly. If your cats are more sensitive to noises, probably not the best choice. I appealed for early discharge for my cat the next day. By the time she came home, she started eating. I think that's the best decision I've ever made. Probably, ves should consider having a cat zone and a dog zone serperated in the future.

Glad to have constant updates on our stray cat that got bitten by the stray dogs. The vets guided my young daughter and friends through the difficult process of saving/helping her stray cat, allowing her to make the best decision regarding the plans for het cat. The vets were understanding of her cost concerns and gave more options in approaching the problem. I am happy to see the stray cat and my daughter in good hands of loving + logical thinking vets. Thank you to the VES team!

We’ve been a client of VES since 2017. My dogs and rescues have been their blood donors and their patients, and the staff at VES have never been less than professional and compassionate. While there are many to thank, the people whom I’d like to thank (off the top of my head) are: Dr Sebastien - for diagnosing and treating Mellow’s IBD and his empathy towards my rescues! 🥰 Dr Shimin - for always going above and beyond her call of duty to ensure my dogs are comfortable and in good health, and often OTing to ensure her nurses and patients are taken care of. 🥺 Jaclynn & Haiqal - for managing my (VERY) difficult dogs with utmost professionalism and skill, and reassuring me when I’m worried about them. (I’m sorry my dogs are so rude to y’all!) Tania - for putting up with my calls to book and check my dogs’ appointments and medications refills, and ensuring my messages are well-communicated to the vets. Thank you guys for always being there for my dogs 24/7 and do keep up the great work that you guys have been doing! We really appreciate you guys! ❤️

My dog Daisy was there for cataract surgery performed by Dr Laurent. It’s a pleasant experience and Dr Laurent has been very patient and explained how the operation will be conducted. There are some issues after post surgery and I gotten worried however Dr Laurent has been very reactive and explained patiently the situation & condition of my dog’s eyes. This has definitely helped me to understand the situation better. Overall the surgery is a success and my dog is able to see now. 😊

I have been seeing Dr Sebastien since his New Hospital opened. He is very meticulous in his examination of all my cats and my rescued dog. Knowing he & his dedicated team of Nurses & Specialists are doing their best to save and care for our beloved family pets is good enough for me to put my trust on them. No one can play God and we sometimes have to learn to accept the inevitable. But seeing how hard they tried to save my cat has reminded me of the human version of ER. Thus, you can see how dedicated they are in their efforts to provide the best care for our furry family members. Thank you to Dr Sebastien & his team of caring Nurses & Specialists! Kudos! 👍👍👍

Great care for my dog who was in critical condition. everyone was super friendly and you can see that they all love animals, even the interns were adoring my dog and made sure he was okay. Doctors were very very professional and thorough. Honestly was very pricy for me but I didn't regret bringing my dog here because he is on the right track to recovery now. Waiting times can be long cause most patients that come in are emergency but myself and the rest of the owners i've chatted with all didn't mind the waiting time because it's completely understandable that the doctors are busy with animals that are in serious need of attention. Come to this place any time and hour of the year, they are even open on Xmas and CNY.

Second time at VES for our dog's leg surgery. Dr Jayson and Dr Celine were very patient and kind throughout the pre-surgery consultations. Shout out to Nurse Amanda for also keeping us updated. Visiting hours are also allowed during our pet's warding. When in the ward, you get a sense of how professional and busy the staff are working round the clock. The place is also kept very clean and sanitary like an actual hospital. Our pet's wound was also well bandaged and maintained. Highly recommended!

Great team and very compassionate. Thank you all. 💗🙏💗

Dr Celine was very patient in explaining to me my dog’s condition, and she was also extremely detailed when examining them. The vet techs were also very gentle whilst handling my two nervous dogs. Thank you VES for the care and love towards my dogs!

I almost put my furkid to sleep that weekend when i decided to bring her to VES for a second opinion. I liked that i could visit my pet at any time of the day due to my work commitment. I got to see the facilities and i felt assured that the patients were being cared for and monitored closely. I'd think that the diagnosis was accurate because Dr Kate is an experienced vet and the right treatment was given to my dog that led her to recovery. I asked the staff if it's possible to give my dog a shower, as she's been warded for nearly two weeks and she's really dirty. They did it for me and coincidentally, she was discharged on the next day since she's gotten better! Thank you Dr Kate and VES team. I am grateful. And lastly, the bill was reasonable.

I can summarize VES, at best, very informative, but only for people who has a lot of time to waste. Do not visit VES if you’re a very busy person. The waiting time is way too long. I waited a considerable amount of time after they took my cat into the ICU ward for the vet to come out and speak to me. Waited another 1 hour, after telling the receptionist 3 times I have to rush to work, to say goodbye to my cat for 2 min when I decided to let him stay overnight for observation. In total, I spent 3 hours, most likely 2.5 hours waiting and waiting and waiting. I literally watched this dog owner walk her dog up and down the front desk area for 1 hour while she waited for her dog’s meds and while I waited for my cat’s vet to come out of the restricted area. I visited on 14 Sept 2021 afternoon after my cat’s annual blood test results basically shows he’s dying from kidney failure. I will not mention the vet’s name who attended to him this day. I will just describe her as robotic, like talking to an information booth. I asked for the purpose of recommending my cat to stay for overnight observation and she repeated twice, exact words, “his blood results are horrendous”. Yo, I want to know what the point is for keeping him under observation overnight, and why I am paying $1500 for it. What is it can you do to change anything?? Anyway, she did explain after I asked for the 3rd time. Their plan was for additional tests to better understand the cause of the sudden deterioration. I’d prefer a more empathetic doctor. But for the benefit of the doc, she did call me on the night itself to explain to me all the additional test results and what it means. However, I noticed differing opinions from my regular vet and VES’ vet. Next day, Dr Chia attended to my sister who picked my cat up. She was very professional, kudos to that. Their plan was to continue FLUID THERAPY for a few more days (and a few more $$) because the kidney is no longer working. We decided to take him out and bring him to another vet (not my regular vet) because whatever was explained to me last night shows there’s no point in keeping him under observation anymore. In the 24 hours my cat was under observation, none of the doctors noticed his heartbeat rate was abnormally high. In fact, robotic doctor told me his heart rate was normal, but I remember my regular vet telling me his heart rate was a bit erratic. The 3rd vet I went to noticed within an hour that his panting warrants an xray and immediately did one for him, which shows fluid in his lungs. I’m not a doctor, but pumping more fluids (FLUID THERAPY) into a cat with fluid in his lungs will just kill him, right??? Turns out, not only did my cat have congenital kidney disease, he has congestive heart disease too. I’d also like to mention that VES did a urine test on my cat on 14/15 Sept 2021 and will take 3 days for the results to be out. I received an email on 17 Sept 2021 for his ultrasound report so I requested for the urine test report too. Got a call from the receptionist that I will receive a call from the doc and have the report latest in a week’s time. I haven’t received anything. It’s 4 Oct 2021 now. I guess my cat doesn’t have UTI……………… but at least let me know? I paid for the test reports. Is it because I discharged my cat, so y’all don’t care about him anymore? Payment made, case closed. Anyway I will give 1 star to robotic doctor because she is, at the very least, informative and systematic and this gave me a very clear cut decision on what to do with my cat moving forward. Another star for Dr Chia for her professionalism. And then I’m gonna minus 1 star for waiting time, 1 star off for the exorbitant fees, and 1 star off for the non-existent urine test report which I paid for. I think the vets are very busy and over-capacitated.

My cat, Audie, was referred to VES due to PPDH. Dr. Sebastien, was very passionate with his client, he understand my financial constraints and was very clear about  Audie's recovery process. Definitely a cat lover! I just had one  time bad experience when consulting this young doctor (i shall not mention name). Audie developed fever after surgery and was told to bring him back. Dr. Sebastien schedule was packed and couldnt attend to him. So the doctor spoke to me with full of arrogance and keep on emphasizing about every single dollars that I need to fork out. Its all about money not about treating my Audie. I was kinda disappointed cos i already spent $5k then and I didnt expect him to get fever and hospitalised again. So i drop an email to Dr Sebastien and lay my concern, he helped me to cap the bills to the minimum. I really couldn't thank him more! Try to get Dr. Sebastien cos he really care about your pet condition not like some other doctors who only care about  gaining money from you. I know this review come abit late but better be late than never. I would like to thank all the staffs who involved in taking care of my Audie. To the reception staffs, apologies to disturb at wee hours just to check on Audie, appreciate your patience 👍 Fyi, Audie is doing very well, very playful and active now. I may not know if this is the best hospital or not but it definitely give my cat a second chance to live. Keep doing good and good things will come back to you!

The fast response and amazing personalities working there truly are astonishing. As a dog and cat owner, there are many cases where my pets had to be taken to the vet. Out of the 5 that we have been to, this truly has and will be the best one.

Thank you to Indra and Laura for the emergency visit in the wee hours! We really appreciate the friendly and patient assistance over the phone and on site. Your quick attention to our dog is really appreciated and we are extremely thankful :) God bless!

I got to know of VES at a pet CPR class where my fellow classmates highly recommended VES for a 24-hour animal hospital. The recommendation proved handy tonight as my dog Herbie had diarrhoea the whole day and started pacing and whining at night. Gave VES a call at 11pm and spoke to Indra who was very calm and assuring. He checked with the vet and got me an appointment. When I reached the clinic, Herbie vomitted a second time and Indra very kindly helped clean Herbie up. I really appreciated the gesture as I was rathed frazzled from driving in the pouring rain and trying to register Herbie online. Herbie saw Dr. Laurent a short while later and he was also very calm and reassuring that Herbie wasn't in pain and there was no obstruction. He presented the various options we could take. Fortunately this is only the second time I had to bring Herbie to the animal hospital but this experience was greatly different from other hospitals. Thank you Indra and Dr. Laurent for being patient and helpful. It made this whole experience less stressful for Herbie and I.

Over the past two and a half years, both of our beloved cats have fallen extremely ill and needed urgent care. On both occasions we have been so fortunate to have experienced an unprecedented level of care, advise and communication from the amazing team of vets, nursing and support staff at VES. Our cats have both entered their world class facilities under a very grey cloud and have emerged much healthier and with a renewed sense of hope and vigour. We owe so much to the team at VES, their tenacity and their unparalleled levels of care for our cats. Could not recommend the team and services at VES highly enough - you gave us our cats back and provided a level of confidence in their recovery and treatment that would be offered by few clinics globally. Thank you.

Took my senior dog there for an eye emergency as advised by 2 other clinics as VES has an in house Ophthalmologist. Was so blessed to have been attended by Dr. Kate. Dr. Kate was patient, empathetic and kind. She explained the operation, the test required and the fees involved. She really took great care of my dog. 😢 Everything went well, my dog is an eye less but recovering well. Seeing the amount of staff in the clinic also puts you at ease to know that you pet is well looked after. Thank you Dr. Kate & the team VES. 🙂

My dog was hospitalised twice due to chronic pancreatitis. The vets and the teams have been very prompt in giving us updates on his condition and helpful in clearing our doubts and addressing our concerns.

I’ve had positive experience at the VES and would like to express my heartfelt appreciation to the doctors and team. Thank you Dr Asyila and team for attending to Toby wee hours on Sunday morning. Toby was hit by Food Delivery guy on bicycle with a loud thud on impact. Concerned that Toby might suffer internal injury/bleeding, I brought him to VES for a check. He was there under assessment and observation for an hour. Fortunately, nothing serious and he was allowed to leave. Much to my surprise, VES did not charge me for the consultation. Hope you enjoyed the sweets! Toby expressed his gratitude with a bow.

I’ve had a negative experience at the VES and definitely will not recommend it to any pet owners. We brought our 5 years old cat last Friday 30/7 night for an emergency, Saturday afternoon we decided to discharge the cat and paid all bills. Dr. Asylia Jamil and nurse Eleyna promised will send the Ultrasound data report and Diagnosis letter to us on Monday (2/8). Monday afternoon VES told us the report is not ready because of the doctor who suppose to write the report OFF. Tuesday morning we called and now the answer is the report needs 3-5 days. Seriously need almost a week to produce two reports? I am still following up with VES since morning and no one can tell me when the estimated time.

Thank you VES team for All the services that you have provided to make us feel comfortable including this small gesture of remembrance. You all have done your very best. Max is in better place now. ❤️🌈

Many thanks to Dr Laurent and Dr Booth for their unrivaled surgical skills and professionalism. Special thanks to Dr Shimin and Dr Celine for the extra care and attention paid to our furkids pre and post op. Procedures with the hospital include treatment of feline sequestrum and enterotomy for feline.

Thank you VES for taking care of my rescue dog, Leo (formerly known as Ciro). He was brought in as an emergency case because of careless neglect by his fosterer, and ended up spending a week at the hospital. Thank you to the vets and nurses for all your kind assistance and advice. I have since taken Leo back from the fosterer and am caring for him myself. He is recovering well and gaining back his strength quickly. Thanks for giving him a second shot at life. Daniel

We went to VES few days ago as we found some blood in my dog’s urine. To begin with, Dr. Celine didn’t analyse the events we provided whether the blood could be linked to bacteria / stones / lumps etc. She advised us the urine sample we collected might be contaminated so we should have taken another one in the clinic. It was understandable but since we were a bit worried of the syringe for the sample (our dog is a scaredy cat) so we declined the analysis. She subsequently asked us to take x-ray for our dog to check her bladder but again, no analysis why we should be skeptical it could be a stone. It was still fair enough, as she was young and just wanted to have more information. However, we decided to take the antibiotics for the first 12 hours as based on our dog’s good condition and our experience with dogs over 25 years. We believed that it could be UTI and indeed it was, my dog recovered in 8 hours after antibiotics. Then we asked a question about a lump in my dog's chest, Dr Celine again failed to share what kind of lumps (soft / hard or the area in the chest would that be dangerous or not), but said "how do I know what is that, it could be fat lump, it could be tumour, it could be cancer. We need to take biopsy". Well, we are ok if Dr Celine is lack of experience to advise, but the attitude was a bit wrong. At the end of the consultation, she asked us whether we could take the sample we collected for urine analysis. We started to get confused and we thought she just said it was inaccurate? We asked this urine analysis again in front office, Ms Tanya was very helpful and informed us the urine analysis is more to know about the protein level rather than any bacteria in the urine. Why Dr Celine asked us to take this? Nevertheless, we thanked Dr Celine at the end of the consultation but she just left without saying anything or goodbye. Have we done anything wrong not to take the X-Ray / biopsy / confusing urine sample analysis? We had another dog received extensive care from Dr Sabastian and Dr Matthias in VES, who are professional and genuinely care about our dog. This rating is for Dr Ceine, my personal opinion is she may need to train up in other clinic for more experience and attitude improvement, before joining this top notch emergency clinic.

Our sincere gratitude to Dr Sebastien, Dr Shimin and the wonderful VES Team for giving my old aged Shih Tzu the best care possible for the past year and never giving up on him till the very end. The VES Team has been absolutely compassionate and accommodating to us throughout each of Jerry's short visits and long stays. They were most patient and supportive in helping us make the most painful yet humane decision for him eventually. We really appreciate the Team's kind gesture of leaving us with Jerry's paw prints and the extra effort to send us a beautiful bouquet of flowers which gave us comfort during such difficult times. The work that the VES Team does means the world to all its furry patients and their families. Please keep fighting the good fight!

My doctor recommended VES as a great hospital to me after I had a bad experience elsewhere. I’m so glad she did: I’ve since had to admit 2 of my cats on separate occasions, one overnight and one for 6 days. I’ve been constantly impressed and assured by their level of care and service. The doctors are committed to updating you regularly: once if not twice a day, and their facilities are clean and well-maintained. There’s not a lot of noise or unpleasant medicine smells either. At another hospital my cat came home miserable, smelly and filthy while at VES she appears very well taken care of and relaxed. Despite this being a busy holiday period, the staff there even gave my cat a free “upgrade”, providing her a soft bed to sleep on and sent me photos. I was genuinely touched by their initiative and felt that my sick cat was in good hands. When my cat was discharged at another hospital, the doctor wasn’t even available to brief me on the care she needed, leaving it to a technician (and this was for a cat that had many serious diseases that had to be managed). At VES on both occasions when my pets were discharged I’ve had the doctors personally speak with me about my cats’ conditions and needed medication and answer any concerns I had. Despite being busy they made a point to be there. The reception and other staff members are also to be commended: every call and visit I made was handled professionally and none of my requests were dismissed or lost between shift changes (yeah it was a bad experience elsewhere like I said 😅) Overall I would certainly recommend VES as a vet hospital for anyone needing excellent care for their pet.

Witnessing your pet face a life-threatening issue is one of the more devastating and fraught experiences at hand. We are so grateful that Dr. Sebastien and the whole VES team, from the front desk ladies to the vet techs and everyone in between, took such good care of our 13-year-old grandpa maltese Kramer this past weekend. He was admitted to the ICU on Friday with trouble breathing due to his CHF (which only Dr. Sebastien was able to accurately diagnose in the first place after trying two other vets half a year ago). And by Sunday night, he was able to come back home! We would not hesitate to hospitalize him at VES again; in fact, we only trust them with Kramer's care now. The entire hospital, especially the ICU, is exceptionally intentional, well-run, and sanguine despite being surrounded by dire cases 24/7. You get a real sense that their passion and purpose is to help and they'll do anything possible to see your pet over the hump of their illness. Although Kramer is a grumpy old man to the VES staff when he's there, both he and my entire family send our utmost thanks and gratitude for keeping him alive and healthy! And he really does - albeit covertly, and he would never show it while at the hospital - love you guys! Here's to more healthy and happy days with the help of VES!

Our cat was in an emergency situation and we took her to VES Hospital. Dr Lee Shimin attended to her and we are very pleased with the results. Dr Shimin was very attentive, responsive, thoughtful, patient, clear with instructions and professional during that difficult period. On behalf of the family, thank you for your help and we wish you the best!

Our female 7 year old cat Muffin suddenly collapsed at home and appeared to have suffered a mild stroke. Our usual vet downstairs our house was unable to treat her and referred us to VES Hospital. We brought her in for emergency services and was really grateful for the care and concern that was shown to her situation. After the preliminary prognosis by the attending vet Dr Lee Shimin, it was determined that it could be something neurological related and our cat will need to be hospitalised for the specialist to see her in the morning while they run the preliminary blood tests to rule out any toxicology issues. All of which was fully explained to us and we wholeheartedly agreed that we would leave Muffin in the hands of professionals and trust that she will be well taken care of. The attending clinic technicians were really helpful and prompt in updating us about Muffin’s status (how she’s doing and eating, her blood tests results) throughout the night via phone calls and subsequently the following morning as well. The next day, we spoke with Dr Matthias, the neurologist, who gave his professional diagnosis and isolated the problem for Muffin’s situation and we agreed that Muffin would need a MRI to further determine the root issue. The MRI clearly showed what was the problem and Dr Matthias took time to explained carefully what the diagnosis is, the treatments available and showed us what we can do to ensure the best care possible we can do for Muffin, while also taking considerations towards the long term financial sustainability in rehabilitation for our dear Muffin. Thank you again Dr Matthias, Dr Lee and the VES team for taking great care of Muffin for the past 2 days.

My dog was hospitalised in August 2019 because she suddenly had breathing difficulties one late evening. I was told that she had fluid in her chest that was constricting her lungs and agreed for that to be removed. Dr Sebastien Monier kept me updated throughout her stay at VES and his team ensured that my dog was comfortable and calm. After identifying an underlying issue which require a major surgery, she was assessed good enough to go home until the surgery is scheduled. Fast forward a year, my dog somehow managed to cope with the condition although I could observe that she had more laboured breathing compared to before. Time for the surgery. Dr Sebastien expeditiously prepared for the surgery and at all times, gave me all the details (sometimes through drawing, sometimes dumbing it down enough for my consumption). For this I am grateful. Long story short, surgery was successfully completed in Oct this year. She is now well, very relaxed in her breathing and putting on the weight she had lost. I am a very happy Mommy! Thank you to the teams at VES, whether they work at Reception, Care and Surgery.

My first time to VES at midnight as my dog having bad diarrhea.... Disappointed with the overall service.. I was not allowed inside consult room when the doc examined my dog...reduce his medicine from 2 to 1.. no stock or did not replenish it ! But they gave reason as it's not necessary... Why prescribed it when it's not necessary... Disappointed

Brought our cat to this place for an emergency review. We called the place and were told we can bring him down. Waited 4 hrs+ without seeing the vet who had to attend to other emergencies. Issue is no one bothered to attend to us and inform us of the delay and the other emergencies and we waited for hours for nothing. Saving grace was a female technician who explained the situation to me and my wife after many repeated questioning. Realised there is only one vet on duty at night. Decided to bring our cat home to seek other alternative as the staff couldn’t give us any indication when we can see the vet.

Prompt, professional, and patient service and great patient-care by the vets and nurses at VES when my senior dog was admitted for removal of oral tumour. It was initially meant for extraction of sample for the mass to be biopsied but Dr. Jayson very decisively gave us the option for immediate removal to try and quicken my dog's diagnosis and lab test results so that we can start his cancer treatment and proceed with further decision making. After 2 weeks, my dog is recovering well from surgery and we are awaiting more test results so that his treatment plan can progress. With the exemplary level of care and experience of the vets and nurses at VES, we trust that our senior dog is in good and safe hands.

Dr Celine was very attentive and patient with all the questions we had. My cat had very good care under the vets and staff. They were very attentive, responsive and professional in their advice and treatment of our cat's medical emergency. Highly recommended if your furry loved ones need emergency treatment.

The vets' expertise level is commendable. Do note that the charges are higher than average.

Super grateful that i was referred to VES Hospital by my neighbourhood clinic for dog pyometra (infection in the uterus) emergency surgery. I was initially very worried as the price is on the higher side, but was later assured knowing that the team puts in their best effort to care for our pets under their premises. The night shift staff would also make sure that any anomalies are communicated in time as they carefully monitor our pets' health 24/7. My 13 year old Jack Russell completed her surgery with Dr Shimin and recovered within a week. She is back to her usual self now, in fact even more energetic! Definitely recommend VES clinic for their team of supportive nurses and professional veterinarians. Thank you once again!! :)

I brought my dog in early July last year after he experienced sudden tetraplegia. Dr Sng Jia Qi was the ECC vet who saw my dog and thankfully with her expertise, she referred us to Dr Matthias Le Chevior. To our surprise, he was diagnoses with acute polyradiculoneuritis, a very rare immune-mediated peripheral nerve disorder. They pointed us the right direction for physiotherapy and made sure to go the extra mile to check on him. They also mentioned to us exactly what to not feed/administer to our dog for the rest of his life, something many experienced vets overseas failed to do so (I read so many horror stories on forums that dogs die from that). 7 months later, I'm grateful that my dad has fully recovered and is walking on fours again. Thank you VES.

Very helpful staff when i rush into the hospital for emergency services where my dog is constantly throwing up. Estimated costs are clearly explain so that there are no surprises. I like this approach so it would be able to envisage financial impact. Has daily follow up on condition of my dog during hospitalisation and was also able to visit during visitation hours, just like a human hospital. Even called me several times to check on how's my dog doing after she was discharged. There is no second thought of going to VES if my dog encounter an emergency situation. I would like to thank Dr Denise and team for taking care of Clover well during her time there.

sent my cat to Mt Pleasant (clementi) because he didn't eat and drink for a few days and kept hiding in cupboard. Mt Pleasant refer to VES or Mt Pleasant Galangga because blood test was fine, x-ray ok and needed scanning, chose VES. reception was fast when told that refer by MP(C). waited for more than an hour, finally was called by a Dr Alex to his room. sat there answered all his questions and waiting for him to type the bills. Mt Pleasant has all his information and has transferred. all i know is that my cat got 2 chipped teeth may or may not be cause of his not eating and drinking problem. shown x-ray no problem. expected fee $1000 paid $633 advanced for stay in observation. all I am thinking is i am going to discharge him tomorrow and go for another vet, am i stupid or what? spend money got questioned and watching him typing my bill, to me, this is basically what i got charged for. since i have no ideas what was done for him and also what is the suspect cause. Big hospital does not mean they are competent, Ang Mo vet high class meh?

I think the doctors at the clinics are all very professional, we are lucky that we could consult Dr. Laurent and Dr. Sebastian for our cats' situations. So far VES is the best vet hospital I could find in Singapore. One thing that I wish the clinic can improve is the communications at the front desk. On several occasions the receptionists made a mistake and mixed up my cats' appointments / gave us false information. I hope this can be improved going forward :)

DO NOT bring animals here if they are STRAY animals. I’ve had a worse experience at the VES. I rescued a stray cat at night (30 July) that regular vet transferred me to here due to cat's situation is bad and need an urgent care. Next day I decided to discharge the cat after ultrasound and paid all bills approx $1500. I noticed there is no ultrasound report and diagnosis letter so checked with Dr and staff who said will send both via email on Monday (02 Aug) because they know Monday I bring cat back to regular vet to continue the treatment. Monday afternoon, still no any info from VES so I keep following up and VES told us the report is not ready because of the doctor who suppose to write the report OFF....Tuesday morning we called and now the answer is the report needs 3-5 days, and said "Who told you can give you report on Monday? Do you hv black and white?" The staff was very mean to say “YOU DID NOT DO YOUR JOB WELL. AS A CLIENT, YOUR JOB IS WAIT“ and "SINCE YOU ARE NOT DOING SURGERY HERE, WHY YOU NEED THE REPORT". Hey guys!! I paid for it and even can not get the diagnosis on the spot!!! You told me cat needs surgery but bully us by saying that?!! Your Dr. overcommitted the timeline first, okay!! Don't you know a injured life is running a race with time? In the end, VES sent some parts of report and diagnosis to my regular vet (not me) on 05 Aug... If possible, I won't give VES any star. The mean phrases they said were more than above. I am very very very disappointed.

I am filled with gratitude towards Dr Jayson, Dr Celine and team for saving my 15 year old milo's life. Dr Jayson was very clear in explaining milo's condition and also offered a few options. I chose to have one of milo's kidney removed after discussion and Milo was operated on very quickly with success. Dr Jayson gave me regular updates on Milo and within a few days, milo was discharged. Dr Celine and Rachel assisted us on the day of Milo's discharge. I was very well informed by them about Milo's after discharge care as they were both very patient with the explanations. The front desk had been most helpful the few times i was there and Milo was brought in for her treatment and consultations without any long wait at all. Super efficient bunch of people there! It was just too bad that we are still in the midst of the pandemic thus there were some restrictions on the visits. However, i felt assured that Milo was in good hands of the team and the cats' ward is definitely better than other vet hospitals i have been to. Was grateful too that they moved her from ICU to the ward once possible as it was more conducive for her recovery after the surgery. Milo has recovered very well and back to her old feisty self despite being one kidney less . Thank you VES!!

First time at VES was pleasant. Twinkle had to be sent in due to sand ingestion. We received clear instructions over the phone, registration via online form was simple, triage was immediate, and care was provided efficiently. As Twinkle needed to be hospitalised, we received updates by the vet promptly. Fees were also transparent and shared upfront. Overall was a good experience, and thankful that Twinkle recovered well after treatment. Thank you VES 🙏🏻

Average pet hospital with average drs. charges are exorbitant. We were told our pet could incur up to 3-4k per night (with all precautionary tests)? We went to another place eventually. Much more affordable, experienced and empathetic dr

There’s nothing but praise for the entire team at VES hospital, from the staff at the reception to the medical team - I was completely at ease when Pepper had an emergency and referred by my vet to be treated here. Thank you so much for taking good care of my furkid, especially Dr. Joyce Tang and Dr. Alex Hatch for their kindness and expertise in treating Pepper. Have a happy holidays to you all.

Thank you Dr Shimin & Jayson for their excellent service and care given to my furkid QQ, especially to Dr Shimin who has went extra miles in comforting my baby during her stays.

The vets and nurses at VES Hospital are really the best. They were quick to diagnose what happen to my toy poodle ( another vet mis-diagnosed) and the right treatment was done. Today my toy poodle is fully recovered thanks to this amazing team. They even had fed my poodle cause she did not have appetite. I truly appreciate what they have done for my poodle.

Potato and I visited the dermatologist Dr Han Hocksiew for his skin allergy. Dr Han has been extremely helpful and clear throughout the whole process in explaining the condition and the possible plans for Potato. The clinic processes was also efficient, and I did mot experience any wait time for both my visits (in fact the clinic was almost empty in the middle of the day). I cannot recommend Dr Han enough. He goes above and beyond as a vet to provide care for the pet and constantly provides reassurance for owners as well.

Terrible experience there. Do not recommend to anyone, even if you have a lot of time to waste.