Phillip Wain Singapore image

Phillip Wain Singapore

Gym Spa and health club

😠 AVOID AT ALL COST (unless you like getting shortchanged, misled and tardy responses). The "consultant" Vic was useless at best. 1. She whatsapped me on 12th June, claiming my membership ended on 8th June. a) shows how on the ball she is, informing customers membership 4 days AFTER it expired. I re... People often mention club, Wain, Phillip, session, years, service, consultant, classes, good, facial,


Address

333 Orchard Road #07-00 Mandarin Gallery, Singapore 238867

Website

www.phillip-wain.com

Contact

+65 6250 0100

Rating on Google Maps

4.40 (71 reviews)

Open on Google Maps

Working Hours

  • Friday: 7 am to 10 pm
  • Saturday: 7 am to 8 pm
  • Sunday: 9 am to 6 pm
  • Monday: 7 am to 10 pm
  • Tuesday: 7 am to 10 pm
  • Wednesday: 7 am to 10 pm
  • Thursday: 7 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: club (11) Wain (10) Phillip (8) session (8) years (8) service (8) consultant (7) classes (7) good (6) facial (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 A J. 4 years ago on Google
    AVOID AT ALL COST (unless you like getting shortchanged, misled and tardy responses). The "consultant" Vic was useless at best. 1. She whatsapped me on 12th June, claiming my membership ended on 8th June. a) shows how on the ball she is, informing customers membership 4 days AFTER it expired. I replied saying I thought it's on 18th July, she insisted it's 8th June. On 14th June, I checked again and after an hour, she replied blaming the computer system, and that membership expires on 30th June. So if i have not been thick skinned and triple check, i would have been shortchanged/CHEATED for nothing. 2. Asking her to book for classes is a long drawn drama spanning 13hrs with nothing done. I called the club and settled the booking myself that night. 3. 60mins massage ended in 50mins. Massage wasn't good, not even worth the trial price. Massage price doesn't seem fixed as counter staff did not know how to charge me, asking me how much Vic quoted me. Corner cutting and DODGY 4. I have 200 points, which another consultant told me could be utilised for a facial. Vic insisted I could not. I went to the reception another day without Vic and managed to book a facial with no issues. Obviously Vic does not care about her customers interest! 5. Facial supposedly comes with ampoule. I did not hear the ampoule being open, so asked to see the vial. Therapist claimed she threw it away already.. 6. Supposedly "exclusive high end" club runs out of small towels in early afternoon 7. As others have reviewed, Yoga studio is v small (fits 10 pax) and classes usually fully packed (12-13pax) on weekday afternoon! 8. Overheard other members sharing that the consultants try to squeeze you as much as possible. So decide yourself if you wanna be a member here! Ps: don't bother writing to the email provided, they'll reply with template apology! NO phone call, NO compensation, no acknowledgement they tried to shortchange paying customers! AVOID Phillip Wain, stay far far away.
    9 people found this review helpful 👍

  • 3/5 Eunice Hannah L. 2 years ago on Google
    Signed up for a trial PT pilates session at $88 as seen on a social influencer’s page. Thought it will be quite informative and detailed, but it was really basic. The trainer assigned to me asked me to do some stretches to analyse my body, but each time I asked after the analysis what was her observation the response was just “you’re ok.” I really hoped there were more inputs and observations shared because her responses felt unsure. She attempted to share general knowledge about “normally other people” but I was in a PT session and I would like to know more about my body and how to be better. Maybe because I have had experience with private trainers before who pointed out details and helped with my general & small muscle workouts. So comparatively was different from what I expected. Does not feel as luxurious as you think, changing rooms and facilities seems rather dated. Interiors and facilities look better at some other gyms. My two cents, have not tried other services so this is only specific for the pilates session.
    8 people found this review helpful 👍

  • 4/5 Jane L. 5 months ago on Google • 11 reviews
    Been to Philip Wain for quite some time. They have different kinds of wellness sessions, such as pilates, massage and facial. Enjoyed each time and also round up with delish healthy food. 😋
    1 person found this review helpful 👍

  • 5/5 Danielle T. 10 months ago on Google • 8 reviews
    The first time I visited Phillip Wain for a trial a few years back, I was blown away by the atmosphere at the facility. It felt a bit too luxurious for a person like me. After my trial session with Lavin, I decided I HAD to splurge on myself and sign on with the most dedicated Gyrotonic Instructor in Singapore. She is patient, knowledgeable and such a genuine person. She is the reason I will come back to Phillip Wain for as long as she is here. Jessie, my client manager, is also another reason I have been giving my hard earned money to Phillip Wain. She understands my budgets and helps me get the best deals by always letting me know when there are promotions so I can purchase packages according to my means. She is also very efficient in helping me book appointments. People may say that they are only nice to me as it is a business transaction and it is their jobs but you have to meet them to know how genuine they are and how I have made two new friends since signing up for Gyrotonic classes at PW. I also believe the prices are justified because it is personalised personal training and for something as niche as Gyrotonic and a health centre as luxurious as PW. But I do have to say maintenance of the place needs a little bit of work in the showers and changing room. 🙂
    2 people found this review helpful 👍

  • 5/5 Joanna C. 5 months ago on Google • 4 reviews
    Clean and cosy place. Polite staff at the reception. My consultant, Geraldine, does a pretty good job in introducing new treatments and never does hard pushing, Therapists are friendly and well-trained in treatments.
    3 people found this review helpful 👍

  • 5/5 Lynne G. 5 months ago on Google • 8 reviews
    Went for trial PT session in Aug, was greeted by Anka and Qara. Love the PT session by Qara, she is very patient and understanding, focusing on my concerns. After PT session, understood the packages available from Anka and decided to sign on a few more PT sessions. No hard selling at all! Love their service and attitude! Receptionists were warm and welcoming too. Ordering of set meal from their cafe is definitely a must for me as it is really delicious and taste like home cook food. 👍🏻👍🏻
    1 person found this review helpful 👍

  • 5/5 Wei Ting T. 5 months ago on Google • 8 reviews
    Back to Phillip Wain after 10 years. I still love the positive vibes from the instructors. Definitely worth coming back again for pilates class and a wellness workshop. Happy 47th birthday Philip Wain!
    1 person found this review helpful 👍

  • 5/5 wai leen s. 2 years ago on Google • 7 reviews
    One of the best facials in town although quite pricey but the place is clean, well maintained and relaxing and the therapists are all good. Another bonus is that it is an all ladies facility. My consultant Geraldine is quick to reply to my messages to arrange appointments etc. Sally is my favorite therapist.
    1 person found this review helpful 👍

  • 5/5 Janice T. 3 years ago on Google
    It’s a private female only beauty spa and gym. My consultant Anka is not pushy and is very friendly. The place is very quiet and peaceful, very relaxing. The treatment I did is also very well done by the therapist. Highly recommended!
    3 people found this review helpful 👍

  • 5/5 Yeok 4 years ago on Google
    Perfect Exclusive Ladies Club for me and my friends, am a member with Phillip Wain for more than 20 years. Excellence service and clean environment. Am happy that the club is my sanctuary of relaxation and fitness. Good programs and treatments, latest in the market. Always look forward to be at the club.
    3 people found this review helpful 👍

  • 5/5 joanna c. 4 years ago on Google
    Cozy and clean space for workout. Receptionists are warm and welcoming. Shyan is a great consultant who cares and is very friendly, gives you the recommendations and assistance you need promptly and will never sell you what you don’t need. Class instructors knows what they are doing and never fails to cater to all level and give a good workout session. Highly recommended.
    3 people found this review helpful 👍

  • 5/5 A C. 5 months ago on Google • 3 reviews
    Awesome place to rest and relax. Consultant Anka has the best service! Well qualified trainers too!
    2 people found this review helpful 👍

  • 5/5 Hueyfen C. 5 months ago on Google • 5 reviews
    Celebrate 47 years anniversary in Phillip Wain today. A ladies club where we can enjoy facial and fitness classes.
    1 person found this review helpful 👍

  • 5/5 Vivien K. 5 months ago on Google • 4 reviews
    My favourite place for workout, group classes and beauty therapy 🥰.
    1 person found this review helpful 👍

  • 5/5 Serene S. 3 years ago on Google
    Very friendly and warm receptionists. Consultant Isis’s attention to details, ready smile and great communication skills made my experience even better than i expected. Personal Training with Trainer Johanna and Trainer Corrina have been very positive. They are professional, patient and very encouraging with a beginner like me. Really appreciate it 😊. Best decision for the year 2020. Thank you!
    2 people found this review helpful 👍

  • 5/5 Far A. 4 years ago on Google
    still new to the club! but so far, the service has been the best I have gotten from all the other gyms I have went to before. also, I absolutely love the fact that it is an all ladies gym! will definitely recommend this club to all my other female friends. ♥
    2 people found this review helpful 👍

  • 4/5 Pamela L. 4 years ago on Google
    I have been with this club since 1991, when I was in my early 20s. Since then, I have gotten married, had 5 kids, changed many jobs, moved to different countries. It is the one thing that is constant in my life for 3 decades.
    2 people found this review helpful 👍

  • 4/5 Michelle L. 4 years ago on Google
    All women’s club right smacked in the midst of Orchard Road! Convenient. No men are allowed. A one-stop for all the treatments I need- facial, massage and exercise classes.
    2 people found this review helpful 👍

  • 5/5 M C. 4 years ago on Google
    One of the best facials in town. Really good!
    1 person found this review helpful 👍

  • 5/5 Adeline - Mui Hoon T. 3 years ago on Google
    With much appreciation to the GM Katie for providing 2 new fans in the Main Studio . The room is now better well ventilated n we members are able to enjoy our workout this morning . Thank you very much ..🌹
    1 person found this review helpful 👍

  • 5/5 Lee J. 2 years ago on Google
    Very good service 👏 👍 👌
    1 person found this review helpful 👍

  • 5/5 Florence M. 1 year ago on Google
    I joined Phillip Wain in 2002 and it was one of the best decisions I ever made. It's been a happy 20 years.
    1 person found this review helpful 👍

  • 4/5 Stella C. 4 years ago on Google
    I have been their customer for more than 30 years. Staff and management are friendly and service is awesome. The ambience in the Club is welcoming and comfortable. I will not hesitate to recommend friends and families. In fact, both my two daughters are also members of the club for more than 10 years
    1 person found this review helpful 👍

  • 5/5 Peggy K. 8 months ago on Google
    Always my go-to place for a great facial and msaage
    1 person found this review helpful 👍

  • 4/5 Lilian H. 4 years ago on Google
    Recept - current Receptionists are polite and friendly. Health Juice Bar - comfortable area. Reasonably priced food. Aunty Nancy is an awesome cook. Cleanliness - depending on Cleaners around. Generally clean in locker room. Shower area can be more dry. Sometimes floor towel is too wet. Sauna bucket of water always run out and I had to top it up myself. Club environment - Generally ok. Main studio stacks with all the step boards which blocked the mirror. This is a big NO when we do classes and can’t see instructors in the mirror so have to turn back. May end up injured. Sometimes board toppled over. Masseau - excellent regular masseau, Angie thumbs up. Her touch is amazing. Consultant - I have the best consultant for years, Shuki. Excellent service of follow up and knows what clients need before selling.
    1 person found this review helpful 👍

  • 1/5 FNgamer H. 4 years ago on Google
    The fine print on fave does not state you need to be a female above the age of 21 to book an appointment. Customer service lies about its regulations and now i have to wait 2 weeks to get my refund back

  • 5/5 Entis S. 4 years ago on Google
    Nice place

  • 3/5 สำเร็จ �. 4 years ago on Google
    (Translated by Google) Very excellent (Original) ยอดเยี่ยมมากๆครับ

  • 5/5 Wong W. 4 years ago on Google
    Boring gym

  • 3/5 郡司丈児 4 years ago on Google
    (Translated by Google) It's hard because I can't cross the road from Takashimaya to Aion. It is inconvenient for Japanese people to go underground. If you just go to Aion, you will find many specialty stores. Takashimaya is the best for people like me. (Original) 高島屋からアイオンに道路渡れないのでたいへんです。地下通るとか日本人には不便ですね。ただアイオンまで行けば、専門店そろってます。わたしのような庶民には高島屋が一番です。

  • 5/5 PH L. 5 months ago on Google • 1 review
    A loyal member since 1990. A great club for ladies!
    1 person found this review helpful 👍


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