1/5 SJ 2 years ago on Google
Hi
pureyoga
team,
Please
assist
on
my
request
to
terminate
my
yoga
membership
(SG158433)
At
the
same
time,
I
want
to
seek
proper
compromise
regarding
several
things
on
pureyoga
contract/promise
that
you
offered
me
when
I
joined.
First,
My
contract
is
‘Unlimited
Yoga
access’
12
month.
This
is
greatly
reduced
3
month
after
I
join
to
a
very
Limited
yoga
membershop
with
few
capacity
and
1
booking
per
a
day.
Second,
I
got
a
offer
to
achieve
additional
free
few
weeks
based
on
my
attendance
which
became
impossible
due
to
pureyoga
closure
and
policy
changed
to
limited
access
which
I
did
not
sign
for.
Third,
Due
to
your
many
changes
on
billing
cycle,
I
could
not
track
well
my
billing
cycle
as
it
became
totally
different
date
from
my
contact.
Furthermore,
I
dont
have
any
update
on
my
billing
cycle
after
your
changes.
Forth,
I
heard
there
was
2
weeks
free
suspension
regarding
lastest
Singapore
phase
2
period.
And
it
seems
I
dont
see
any
on
my
side.
Those
things
is
that
I
been
feeling
very
much
frustrated
with
changes
done
by
pure
yoga.
Whenever
I
have
question,
most
of
time
the
staff
in
the
front
says
that
“I
dont
know.
I
am
just
front
staff”
That
is
really
disappointing
to
hear
from
Pureyoga
team
which
is
the
Biggest
Yoga
studio
in
Asia
as
your
team
proudly
introduced
to
me.
Last
12months
I
been
going
through
that
pureyoga
change
the
policy
for
your
preference
and
did
not
fulfill
the
what
you
promised.
And
Its
been
hard
to
have
my
full
right
to
practice
yoga
freely
unlimited.
I
heard
from
my
fam
&
friends
that
other
yoga
centres
and
gyms
also
had
to
close
and
change
capacities.
Still
they
offer
flexibility
in
suspension
and
fulfilling
what
they
promised.
However,
while
your
changes
greatly
disadvantage
to
customers,
your
policy
has
been
not
flexible
for
customers.
It
seems
that
term/condition
toward
customers
always
working
‘normally
chargeable’
while
there
is
not
much
compromise
&
flexibility
for
customers
from
your
side.
It
does
not
make
sense
to
customers
that
contract
always
working
on
your
preference
but
not
to
customer’s
benefits.
And
We
dont
think
its
fair
deal.
Whenever
I
had
this
kind
experience,
I
strongly
felt
that
you
dont
really
do
‘customer-care’
once
contract
signed.
I
even
feel
embarrassed
that
I
introduced
puregroup
to
my
family
&
friends
last
time.
It
must
be
very
different
by
now
how
to
share
with
them.
I
need
proper
compromise
and
explanation
before
I
terminate
my
contract.
This
frustrating
feeling
for
last
12
months
is
not
only
for
myself
as
far
as
I
heard
from
people
in
studio.
If
I
dont
have
proper
response,
Sorry
but
I
may
have
to
seek
CASE
Singapore
for
advice.
Hope
to
hear
from
you
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