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PURE Yoga Suntec City image

PURE Yoga Suntec City

Yoga studio

😠 Total con job. Poor communication and lousy salesperson. Auto rollover/charge of membership without warning when you clearly signed a 12 mth contract as represented by the lousy salesperson ( disappeared after signing). No sms reminders, email whatsoever. Clearly it was their intention to make unsus... People often mention Pure, class, Suntec, yoga, classes, Yoga, time, pure, contract, staff,


Address

#01-501, Suntec City Mall North Atrium, 3 Temasek Blvd, Singapore 038983

Website

www.pure-yoga.com

Contact

+65 6100 8818

Rating on Google Maps

4.10 (67 reviews)

Open on Google Maps

Working Hours

Permanently closed.

Featured Reviews


Frequently mentioned in reviews: Pure (24) class (24) Suntec (21) yoga (21) classes (17) Yoga (13) time (12) pure (10) contract (9) staff (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Shop S. 10 months ago on Google • 161 reviews
    I recently signed up for Pure Yoga unlimited class package. They have a cap if 5 classes per 3 day booking window initially. Recently, they change the booking policy to a cap of 5 classes over 5 day period. This effectively limits members to 1 class per day. Not unlimited class though they marketed as such. Also, with the new policy they effectively reduce the max class from 9 classes per 5 day window to 5 classes per 5 day window. If classes are full, Pure should add on more classes rather than limiting their clients from to book 1 class per day. That's utterly unfair to your clients.
    6 people found this review helpful 👍

  • 1/5 Hongyi C. 2 years ago on Google
    Total con job. Poor communication and lousy salesperson. Auto rollover/charge of membership without warning when you clearly signed a 12 mth contract as represented by the lousy salesperson ( disappeared after signing). No sms reminders, email whatsoever. Clearly it was their intention to make unsuspecting customers pay extra fees. Highly questionable ethics and morals behind such shady business practices. Everyone please becareful!!! Will never ever recommend anyone to such a shady company. Pay me back my money .
    7 people found this review helpful 👍

  • 1/5 Daniel P. 4 years ago on Google
    Counter staff comes across quite arrogant; unwilling to provide a paid trial period (instead of a 12 months contract). Pay as you go class would be $50 SGD?!? Overall, very bad experience
    6 people found this review helpful 👍

  • 1/5 SM 6 months ago on Google
    Pure Yoga Suntec City will close on 8 October. But I registered last week. I chose it because of the location. But Nobody notice about this. Sales Person constantly bullied me to register. I was scammed. Do not trust Pure yoga and Do not register here !!!!!
    6 people found this review helpful 👍

  • 1/5 Robert G. 4 years ago on Google
    Expensive. I felt it was very dirty and dusty for a new place. The staff acting arrogant is a running theme at Asia Square and Suntec City. I won't give them my money anymore, upon leaving my last day they even told me that I needed to give them 30-days notice for my paid locker. At that point you just want to get the hell out of there. The days of the super yoga gyms are over. Go local. Or train at home with your own clean mat.
    5 people found this review helpful 👍

  • 1/5 Inova Global L. 11 months ago on Google • 5 reviews
    My recent encounter with them about increasing members' fees without written consent or member acknowledgment and just play it on it is members' problem for not noticing the price hike as it affect not just myself, but to many others too. This is real exploitation without getting individual acknowledgment or any form of written consent that we are paying higher amount. Pure just deduct the monthly fees it on the auto-renewal basis, which is not acceptable. In this day and age, not even a phone call to members of the changes. This is completely unacceptable. Before signing any new membership, please beware of this and do not let them auto renewal of contract, because they have super high turnover of consultants so don't expect them to give you a service call to inform you membership is ending etc. they will just deduct higher fees off your credit card without you even knowing. Please read the T&C carefully. They have no right to deduct any amount (not agreed in contract) from your credit card without your acknowledgement. If they really do, don't expect to get your money back! Still dare to say they have effective communication method via email(email change) and App notification (which never works properly), and notices(no one sees) in the club - Seriously, this is day light robbery, they cant even be bother or dare to give members a call to inform. Response to Owner : It is not acceptable and not responsible for you to say that Pure is transparent and communicate to members via PURE 360 app notifications, email and physical notices, everything but not even a 'simple phone call' to inform or get members written acknowledgment to prove your transparent methods of communication methods is convey across effectively. If this member is not even English illiterate and membership was a gift to her. All your transparent communication method does not even justified for this. You can say inflation and rising costs etc. My point is not the fees, my point is what you are doing is not right. I can understand price hike due to global inflation etc but you need to inform all members about it before any rightful deduction, and it is the members' decision to cancel or to continue by acknowledging it.
    4 people found this review helpful 👍

  • 1/5 Hui Shan A. 3 years ago on Google
    Most of the instructors are good and responsible. Also, unlike other reviews, all the counter staff I came across over a year here, were very friendly. However the sales person / person in charge of my account were totally unprofessional and irresponsible. My credit card was charged 75.24 extra in Aug after Circuit Breaker, and she took close to three months to get that sort out for me. And further queries regarding my account advanced payment was ignored.
    4 people found this review helpful 👍

  • 1/5 Peter W. 5 years ago on Google
    No windows, small change rooms and no ginger tea after class like the branches at Ngee Ann City and Asia Square.
    4 people found this review helpful 👍

  • 5/5 Venus G. 9 months ago on Google • 114 reviews
    Big and spacious yoga studio. I like the lounge area very much, as you can chillax here before of after class. English tea and green tea are provided throughout the day. If you like coffee, you can purchase from the food bar or go next door to grab one. Teachers here are experienced and knowledgeable. You can attend any class throughout the day at your own time as they have classees from morning till night. Towel is provided. Shower facility is clean. They have cleaners to clean the room after every class, and also keep the toilet and shower area clean. Cleanliness level is good!! Staffs are friendly at the counter. There also a small corner selling some yoga props n outfit. Overall it’s a nice studio! Location is quite good as it’s located in suntec. There’s so much to do, eat, shop, drink, workout in Suntec!
    1 person found this review helpful 👍

  • 2/5 Anna F. 6 months ago on Google • 8 reviews
    I am still a pure member since 2020 and I have much to say as recenly pure is releasing a lot of disappointing updates, but this feedback is specifically about the contracts suspension. It is such an outdated approach that one needs to apply for suspension in person (!) and which is even worse - cease the suspension period in person by signing the paper form 🤯. Then, once you've been to the gym just to sign the paper, allow up to 10 days once pure processes your request. During this time each time one would like to book the class, they have to call the front desk of the particular gym/yoga studio. Needless to say, I am waitlisted for all popular classes, as the front desk rarely picks-up the phone before 9.00 am when the booking opens. When I've finally reached the front desk each time I need to explain why I am calling for booking classes instead of booking it through the app, while the time is ticking and the slots are running out. A very bad experience, I feel pure is motivating people to avoid putting contracts on suspention, just let the money flow and save your neurons. p.s. previously, suspension stopped once the member has attended the first class being on suspension. It was a way better arrangement!
    3 people found this review helpful 👍

  • 1/5 Angela C. 9 months ago on Google • 8 reviews
    Worst customer service ever. All the Google review are likely bought by the marketing team. Travelled all the way to Suntec from my workplace took about an hour, called Danny that I would be late for the class and I was told it’s fine to be slightly late. Reaching Pure Yoga at 7pm and the reception girl with short hair told me straight on the face rudely “no you can’t go in even if you late for a few minutes” and ask me to come back the day after. I’m fine not attending the class if you were able to let me know in advance, I have checked with the staffs 3times before coming down and no one told me that I can’t join the class if I’m late, no one. Not going to Pure Yoga Suntec again, so much worse comparing to other branches.
    3 people found this review helpful 👍

  • 1/5 Moritz B. 5 years ago on Google
    (Translated by Google) Rude staff (Original) Unhöfliches Personal
    3 people found this review helpful 👍

  • 1/5 Yasmine K. 4 years ago on Google
    Worst experience of my life. Counter staff was terrible
    3 people found this review helpful 👍

  • 5/5 Pauline C. 1 year ago on Google • 4 reviews
    Clean & spacious! Definitely a safe haven for a stronger mind, body & soul! The instructors here are awesome and inspiring! No one will ever walk out of this space without feeling happy and contented.
    2 people found this review helpful 👍

  • 1/5 Felicia C. 1 year ago on Google
    Linh Goh is extremely full of herself and rude. She does not have a single passion in teaching and helping people, be it their first time or not. I have been a member for years and it’s sad to say pure yoga’s instructors’ professionalism has worsened. There are plenty of better yoga studios out there which offers great service, equipments and Teachers who are willing to go an extra mile for u.
    2 people found this review helpful 👍

  • 5/5 Cintia T. 5 years ago on Google
    Great new PURE Yoga Studio in suntec! Just opened on 21 May 2018. Nice studios and changing rooms with all the benefits of the great teachers of PURE and so convenient for all of us around Suntec area. Beautiful new facility. It is situated between Tower One and Two in Suntec at #01-501
    2 people found this review helpful 👍

  • 5/5 Felicia L. 1 year ago on Google
    Cozy and clean space! The reception team is friendly and are always giving warm welcomes and smiles whenever clients come in. Complimentary tea is very appreciative. A variety of class styles are offered which is amazing to cater from beginners to advance yogis. Recommended.
    2 people found this review helpful 👍

  • 5/5 Li jun C. 1 year ago on Google
    Pure yoga Suntec studios are definitely as my first choice. Studios are clean and cosy. What I love the most is the incredible people and services @ Suntec pure. From dedicated & knowledgeable yoga teachers, friendly reception staffs to the responsible Environmental service staffs. They are all individual model of Pure yoga. In Reception area, Fatin will always put a warm sweet smile to greeting almost all yogis by their names. Sandy is the most encouraging yoga teacher in her class. Jayan is the kindest teacher I have ever seen … all in all, I would like to share my feelings here and probably more people will start trying out the yoga class @ pure Suntec to get more benefit for the health :)
    2 people found this review helpful 👍

  • 5/5 Caryn C. 1 year ago on Google
    Well maintained facilities and really cosy interiors, felt totally at ease in the studio and had a really awesome session with inspiring and friendly instructor, looking forward to more sessions with Pure Yoga for sure :)
    2 people found this review helpful 👍

  • 5/5 KC L. 1 year ago on Google
    Teachers like Niru, April, and Sandy are excellent: clear explanation, patience. Front desk staff like Sin Yong and Fatin etc are professional. Hope there are more Sivananada, wall rope, hatha 1 classes by Teachers Niru, April and Sandy.
    2 people found this review helpful 👍

  • 5/5 Dalestsh H. 1 year ago on Google
    The Suntec front desk assistants are very friendly n helpful like beautiful Fatin, pretty Airi, n cute Yong yong. Majority all the teachers at Suntec are excellent n caring. However there is imbalance for the classes offer n limited at Suntec compared to the Ngee Ann branch. Please bring more experience teachers like Jayan, Niru, Jade n Krunal to Suntec branch.
    2 people found this review helpful 👍

  • 5/5 Koh A. 1 year ago on Google
    4 studios with great ambience and a nice waiting area to chill too, with complimentary hot tea provided and mobile charging lockers for mobiles when practicing.
    2 people found this review helpful 👍

  • 1/5 SJ 2 years ago on Google
    Hi pureyoga team, Please assist on my request to terminate my yoga membership (SG158433) At the same time, I want to seek proper compromise regarding several things on pureyoga contract/promise that you offered me when I joined. First, My contract is ‘Unlimited Yoga access’ 12 month. This is greatly reduced 3 month after I join to a very Limited yoga membershop with few capacity and 1 booking per a day. Second, I got a offer to achieve additional free few weeks based on my attendance which became impossible due to pureyoga closure and policy changed to limited access which I did not sign for. Third, Due to your many changes on billing cycle, I could not track well my billing cycle as it became totally different date from my contact. Furthermore, I dont have any update on my billing cycle after your changes. Forth, I heard there was 2 weeks free suspension regarding lastest Singapore phase 2 period. And it seems I dont see any on my side. Those things is that I been feeling very much frustrated with changes done by pure yoga. Whenever I have question, most of time the staff in the front says that “I dont know. I am just front staff” That is really disappointing to hear from Pureyoga team which is the Biggest Yoga studio in Asia as your team proudly introduced to me. Last 12months I been going through that pureyoga change the policy for your preference and did not fulfill the what you promised. And Its been hard to have my full right to practice yoga freely unlimited. I heard from my fam & friends that other yoga centres and gyms also had to close and change capacities. Still they offer flexibility in suspension and fulfilling what they promised. However, while your changes greatly disadvantage to customers, your policy has been not flexible for customers. It seems that term/condition toward customers always working ‘normally chargeable’ while there is not much compromise & flexibility for customers from your side. It does not make sense to customers that contract always working on your preference but not to customer’s benefits. And We dont think its fair deal. Whenever I had this kind experience, I strongly felt that you dont really do ‘customer-care’ once contract signed. I even feel embarrassed that I introduced puregroup to my family & friends last time. It must be very different by now how to share with them. I need proper compromise and explanation before I terminate my contract. This frustrating feeling for last 12 months is not only for myself as far as I heard from people in studio. If I dont have proper response, Sorry but I may have to seek CASE Singapore for advice. Hope to hear from you
    1 person found this review helpful 👍

  • 5/5 Jumi 9 months ago on Google • 14 reviews
    I have been practising yoga for few years in Suntec branch. Love love love the teacher here. Facilities are always clean and properly maintained. I hope you keep maintaining the high standard of teachers and classes

  • 5/5 wenwen h. 9 months ago on Google • 6 reviews
    Hope pure can maintain its all time high standard and quality. Please maintain the teacher’s high quality and unlimited class number. I am happy with the studio, teacher and classes since i joined pure from 2018. Pure Suntec have its cozy environment for member to chill. Hope u all bring back the complimentary ginger or red date tea for us to recover our energy after or before class. For me, Pure still the best top studio in sg to date. Keep it up please.

  • 5/5 Hye-Min K. 9 months ago on Google • 3 reviews
    I went for a trial lesson and really enjoyed my session there. Rachel S. is very engaged with her students and focused on ensuring everyone observes the right technique, posture and movement. She also demonstrates every single movements so it was really easy to follow even for a first-timer! Workouts are challenging and I love it!!!

  • 5/5 David T. 11 months ago on Google • 3 reviews
    Pure Yoga is my second home. I've spent countless hours practicing this past year with amazing teachers. The teachers, staff, & cleaners phenomenal. I'm looking forward to many more hours here. Before, between, and after classes, the lounge is a great place to be.

  • 5/5 Cherlene C. 1 year ago on Google
    Each time I check into Suntec Pure Yoga, it feels like I am stepping into a posh spa place that also offers awesome yoga classes at the same time. Where else in tiny squeezy Singapore can you feel so safe all through covid period because everyone is so far apart in this sprawling facility. All teachers are awesome too and everyone is sure to find their favourite teacher(s) from Pure’s massive faculty! My personal favourite is Lin Goh :) Come check Pure Yoga Suntec out and FIND YOUR ZEN.

  • 5/5 Sheng Y. 5 years ago on Google
    great place

  • 1/5 K 8. 9 months ago on Google
    Bought the reformer trial package (3 classes for $50, 2 months validity) and was excited to try it out. Unfortunately when my friend and I tried to book our first lesson, we repeatedly encountered the error message “Oops you do not have an active service plan” when we clearly did? Been messaging them on ig, sent in emails and submitted requests to their website but no reply. Even though the price is good, just save yourself the hassle and get a package elsewhere (which I intend to do after I finish up these 3 credits if I ever can lol).

  • 5/5 Jayyy M. 5 years ago on Google
    wonderful experience

  • 5/5 Samantha H. 9 months ago on Google
    Pure is your number 1 FITNESS STOP for all types of workouts! From fitness to yoga to Barre and Pilates!! All the trainers and coaches are very professional, skilled in their fields, patient and nurturing. Classes are well conducted in spacious, clean, warm and inviting classrooms. Recently, Suntec Pure Yoga added Pilates reformers. It has been a delight to try a new workout on these brand new babies!! The Pilates trainers are ever patient in teaching us how to use these reformers. Classes prove to be most effective for a well rounded workout!!

  • 4/5 Debbie S. 4 years ago on Google
    Signed up to their trial program and it was really fun. Overall, the place is near my office and the ambiance of the place is quite good!

  • 5/5 Gladys L. 5 years ago on Google
    (Editted Review) Initially, I had a bad experience with the finance part of Pure, however after some quick e-mails, we realised it was a little confusion on billing dates and prices. All issues was solved efficiently. I've been with Pure for about half a year now, and I am slowly starting to grow on them. They truly have great facilities. My only wish is that they have even more classes! They revamped their app as well so booking classes and checking in is effortless. Also, thanks Arvin for always being a constant friendly face everytime I walk into Pure.

  • 5/5 Daniel Chang (ASIA A. 3 years ago on Google
    Location is unbeatable. Right below where I operate in the heart of Suntec City.... mega convenient for all of us working around the Suntec area and for those living in the east. Facilities are clean and well maintained.

  • 5/5 Fiona L. 9 months ago on Google • 2 reviews
    I love how spacious Pure Yoga studios are!! The facilities and ambience makes me feel good too to focus on my session, mats are very spaced out and instructors there given very clear instructions as well. Thank you for the great yoga experiences!

  • 5/5 Grace A. 9 months ago on Google • 1 review
    Tried the pilates reformer class by instructor Rachel S and enjoyed the class immensely. Pace is great, instruction is very clear. She will also will adjust your posture. Will go back to Pure for her class for sure! I highly recommend trying out her class


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