Long Beach IMM image

Long Beach IMM

Restaurant Chinese restaurant Seafood restaurant Asian restaurant

🫤 Below average taste and service. We were all eating very quickly, they gave us a feeling of chasing us out of the restaurant because they needed the table. Not a very pleasant experience on Mother's Day. Reached at 5.15pm. Order taken at 5.24pm. Dishes took awhile to be served and the last dish wa... People often mention crab, good, service, seafood, staff, Service, restaurant, dish, fresh, table,


Address

2 Jurong East Street 21, #03-07 Next to Rooftop Garden, IMM Building, Singapore 609601

Website

www.longbeachseafood.com.sg

Contact

+65 6566 9933

Price rating

$$ $$

Rating on Google Maps

4.10 (786 reviews)

Open on Google Maps

Working Hours

  • Sunday: 11 am to 10:30 pm
  • Monday: 11 am to 3 pm, 5:30 to 10:30 pm
  • Tuesday: 11 am to 3 pm, 5:30 to 10:30 pm
  • Wednesday: 11 am to 3 pm, 5:30 to 10:30 pm
  • Thursday: 11 am to 3 pm, 5:30 to 10:30 pm
  • Friday: 11 am to 3 pm, 5:30 to 10:30 pm
  • Saturday: 11 am to 10:30 pm

Featured Reviews


Frequently mentioned in reviews: crab (23) good (22) service (17) seafood (11) staff (11) Service (11) restaurant (10) dish (10) fresh (10) table (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Ovelle .. 1 year ago on Google
    Below average taste and service. We were all eating very quickly, they gave us a feeling of chasing us out of the restaurant because they needed the table. Not a very pleasant experience on Mother's Day. Reached at 5.15pm. Order taken at 5.24pm. Dishes took awhile to be served and the last dish was served at 6.35pm. We left the place at 6.48pm😔 Should have just go queue for jumbo seafood instead for the price we paid. PS: the lady in red polo shirt service was ok. She helps us with refilling out tea and water. 👍🏻
    5 people found this review helpful 👍

  • 5/5 Push 2 years ago on Google
    We absolutely love the seafood 🦞 at Long Beach. The place is nice, service staff is friendly and the dishes are fresh, they look and taste great. We really enjoyed a long lazy dinner here after a rather long day at work. The oysters 🦪 were delicious. Love the crispy fish and the crab meat with the buns were cooked to perfection. I love the wasabi prawns 🍤 as well. A great way to celebrate the end of 1Q 2021. How time is flying !
    4 people found this review helpful 👍

  • 1/5 Vincent 5 months ago on Google
    If I could give 0 star I would - Our overall experience was horrible. Name me any zhi char place that serves seafood, and I am pretty sure the food quality and service would beat this place hands down. Our order was taken by an arrogant and rude uncle (big belly) who seems to be the restaurant’s “manager”. While browsing the menu, he stuffed a piece of paper with some handwriting (looks bad) informing me that there is some special promotion which cost “only” $258. Was surprised that a restaurant like Long Beach has this kind of “standards” when it comes to selling something to customers face to face. It would have been better if he handed me a proper menu indicating the ongoing promotion (like what most restaurants often do), instead of passing me a piece of paper (what was he trying to prove? write me love letter? or give me a bribe?). The initial impression we got before ordering was already so bad, don’t get me started on the other negative things we had observed: -Receipts being stuck to random walls/pillars of the restaurant to keep track of food being serve (I had a picture attached). I understand there could be legit reasons for doing so, but pretty sure there are better ways to keep track of orders which are already served? -The temperature of the food was not warm/hot. Take for example the steamed Sea Bass we ordered, there wasn’t any steam coming out of the food. Call me fussy, but I am pretty sure most Zhi Char places serve their steamed fish hot with SMOKE coming up of the food. -Taste of food? Nah, no thanks. They were low quality without any “wow” factor. Considering the price paid, we expected more. As I mentioned above, most zhi char places already beat the food quality of this place hands down. -Yes, this was the big no go – The "Manager”, a.ka. big belly uncle who seemed like he owns the whole place (maybe he is the “boss” afterall?), and we caught him sipping coffee openly in the restaurant’s cashier area. On some occasions, we also saw him ordering employees around the restaurant in a pretty rude manner. The only positive thing I could remember was this waitress (not sure on her name) who served our table (seems like a Malaysian), as she was friendly and approachable. A quick shoutout to her. What was anticipated to be a joyful occasion to celebrate my mother’s birthday, eventually turned out to be a disastrous dining experience. This was the second time we had dined in Long Beach IMM (the other time was pre-covid, where the overall experience was so much better). Guess this is the second and last time we will be dining there.
    3 people found this review helpful 👍

  • 5/5 Trish 9 months ago on Google
    The chefs treat the ingredients with love — all the dishes were well-seasoned but not overwhelming, the seafood was cooked to perfection (the scallops were glorious!). Very attentive staff. We thoroughly enjoyed our lunch at Long Beach :)
    3 people found this review helpful 👍

  • 4/5 HC L. 2 years ago on Google
    I have dine in this outlet several times and occasions over years, every time the dining experience is awesome. Service team never fail and the food also maintained at its standard quality. That’s why I keep coming back to this outlet (not to any other outlet) if I could think of chili crab. If wanted a bigger size crab, just call them to make possible arrangement (if any supply). The premium seafood soup with noodle is very flavorful and noodle are not soggy after leaving a while to eat. It’s still springy. Best part is they have their dim sum on promotion now. How could you resist the goodness in each handmade dim sum there. Overall, it’s a very family friendly place as the staff can take care of you very well there.
    2 people found this review helpful 👍

  • 4/5 Eudy O. 2 years ago on Google
    4 star because of 1 service staff was very two faced. Just because of how we dressed, she expected us not to order food that are in the 3 digits. When we placed our order she was still giving the judgemental vibes. The other service staffs were very friendly and nice. Just make sure not to be served by her, she wear a jacket and have short hair on the plump side too. Saw her being more nice to other customers who ordered more expensive food. But all in all the food is marvelous and very fresh. You can consider coming here just don't get the lady to take your order, so not to get disappointed and angry by the service.
    2 people found this review helpful 👍

  • 4/5 Rene T. 1 year ago on Google
    The salted egg prawns were outstanding. The rest I find it alright. Menu and taste changed from the last time I visited years ago. The mud crabs are not available and the Canadian/princess sth crabs are huge but less meat while difficult to eat. But tools are available for u to cut the shells. I feel the mantou can be smaller and crispier on the outside. The Ee Mian was ok. Bamboo clam vermicelli looks big but the size is ok for one person. Filled with much fried garlic on the top. Service was good. Topped up the jug of tea for our table while refilling our cups while it is not overwhelmingly busy. They cleared the dirty plates with shells and gave clean plates; and changed the two bowls of lime water for hand washing.
    1 person found this review helpful 👍

  • 5/5 Philip 5 months ago on Google
    One of my favourite Restaurant, food never fail in freshness and taste. Recommend Chili Crab…
    1 person found this review helpful 👍

  • 5/5 Serena C. 6 months ago on Google
    Food was good. The crab and prawns (in fried rice) were very fresh. Food is nicely seasoned without being overly salty. The only drawback was the place was too echoey, amplifying all the background chatter from surrounding tables. Not conducive for chatting during the meal as we can hardly hear each other even at the same table.
    1 person found this review helpful 👍

  • 4/5 M.Y. W. 9 months ago on Google
    Nice restaurant for dine in. The foods are also nice, with good customer service.
    1 person found this review helpful 👍

  • 4/5 Alfred L. 11 months ago on Google
    Great Dungeness Crabs. Fresh n meaty. Generally attentive service crew. But perhaps good not to mop area where customers still eating due to the smell of the detergent. Otherwise, good for family & hosting chinese dinner.
    1 person found this review helpful 👍

  • 5/5 Yix C. 11 months ago on Google
    Family friendly seafood restaurant that is already well established in Singapore. Signature dish to try will be their black pepper crabs but chilli crab with fried buns are also a great addition. Little pricey but otherwise great tasting food. Service staff were also prompt to respond.
    1 person found this review helpful 👍

  • 4/5 Shohel 11 months ago on Google
    Overall experience there good. Followings are the suggestion to improve : 1. Sitting arrangements for each table (chair to chair) too congested. 2. Each table should have at least 1 person to serve. It's been observed that the restaurant staffs are too busy, running table to table. 3. Initially start with peanut 🥜 in empty stomach is not a healthy choice. Other than that, there is one senior female staff who really very friendly, served the food 🍲 in professional way, listen to us with patience, tried best of her. Customers can request for "Tapao" if not able to finish there. At last but not least LONG BEACH IMM is recommended. ⭐⭐⭐⭐ Thank you.
    1 person found this review helpful 👍

  • 5/5 RAYMOND YEO EE W. 1 year ago on Google
    Have dinner over the weekend. Food was fantastic Seafood were fresh. Celebrated my wife birthday on that day. Staffs were attentive and polite. Kudos 🙏👍♥️
    1 person found this review helpful 👍

  • 5/5 Carine L. 2 years ago on Google
    Yummy princess crab on promotion. Alaska crab also on promotion. They are serving dim sum now. The Liu Sha pau custard inside was very creamy and liquid and outer layer pau was soft. Free dessert for us. All the dishes was satisfying and delicious. We can’t finish all the dishes and packed back home the balance. Service was good. We came here a few times. No disappointment. Will come again.
    1 person found this review helpful 👍

  • 5/5 Dennis C. 3 years ago on Google
    Great service, delicious food, fresh seafood and it was really enjoyable having a meal there. The place was spacious and comfortable.
    1 person found this review helpful 👍

  • 5/5 Jessica 1 year ago on Google
    Came here for lunch buffet with my mom as her friend recommended this place to us. Food quality is acceptable and price point is 👍🏻. Many options to choose from and you can also earn rebates from signing membership from them (one membership can also park other family member’s details as well). Taro Paste was too watery for my liking, could be improved.
    1 person found this review helpful 👍

  • 4/5 Al. T. 3 years ago on Google
    My favourite branch of the Long beach outlets is at IMM; reasons include the select dishes of preference like the sambal lala and drunken prawns. However, you can only get rebates during the one year membership; thus the food prices may not always justify the journey to the west. I still love this place and it makes for a good family reunion dinner from time to time. The service staff are reasonably awesome as well.

  • 4/5 Esther L. 5 months ago on Google
    Everything was delicious. The bamboo clam was a bit rubbery

  • 3/5 Sel L. 3 years ago on Google
    Went for Lunar year eve reunion dinner with my family and was pleasantly surprised with the food. I would imagine that they were preparing food in large portions and quantity which made me think that the food might be not as good. I was wrong, the food was good still. Service crew was prompt in their service and they were helpful. Only thing was that they were serving the food very fast and immediately skipped to serving the last dish right after the second or third dish. Still, not bad.

  • 4/5 DK 2 years ago on Google
    Mother’s Day set dinner @$298++ and added on Asparagus & Luffa Tofu, total bill $405 for 5 pax. Quality is above average but not fantastic for price paid as the crab was so-so only. Steamed goby fish was tender and fresh. Drunken prawns was super fresh and succulent. Scottish clams were fresh as well. Kudos to the service staff Siew Lin who was very attentive to our needs 👍 Verdict: Taste - 4/5 Service - 4/5 Price - 3/5 Decor - 3/5

  • 5/5 GIGI C. 6 months ago on Google
    Seafood was good, lobster was well cooked and the roasted duck surprisedly good.

  • 4/5 viking T. 7 months ago on Google
    Service is great. Love the atmosphere because there's cubical partitions giving a feel of exclusive VIP liked ambience Food never fail sny expectations but price somewhat feels a little high compared to pre-covid. Damage for 5pax $576 (inclusive 2 jugs of Tiger)

  • 5/5 Eliora T. 6 months ago on Google
    Food: very nice The chilli crab meat was tender and sweet, and the crab was big. Even the mantou was delicious, with a crispy exterior and a soft and fluffy interior. We also ordered a tofu dish (forgot to take pic, I think it was with red sauce or something like that) it was very fragrant and not too salty too. Service: very good The staff patiently explained the options on the menu to us, as we weren't sure which crab to order. But the staff had explained the different crabs to us and even pointed out which tank to look at for an idea of what to expect. Atmosphere: NOISY Too noisy. The place is very enclosed, making it echo a lot of the conversations of neighboring tables such that we can't really hear each other across the table.

  • 5/5 CT l. 10 months ago on Google
    Giving 5 star mainly the professional service provided by the manager (Sam Leong). Occasion: Business lunch. Food: Shark fin value for money, SGD 98 enough for 6 pax to share. Peking duck: I like the eEfu noodle with duck. Dim Sum: Fresh and nice. Abalone: At least they provide fork and knife for this dish, encounter one restaurant provide chopstick for this dish. Service: Sam Leong provided his idea and recommend what is value for money and nice presentation to customer. Help to make the dish into each individual plate for each person, no need to wait for each to start first. Like the idea that everyone having their own chili plate and source, really more hygiene. Premier card: Recommend to get this card, points can accumulate. Visit again on 26-September'22. Make a call to ensure Sam Leong is available on that day. Oder Alsaka King crab, the staff will help to remove all the shell, no need to dirty your hand, really amazing since this is a meet up with customer. Another visit on 11-May-2023. Lobster with Portuguese style really yummy. Durain pudding with real Mao Shan Wang inside.

  • 3/5 Saifu A. 1 year ago on Google
    Huge menu of live and fresh seafood. Several type of crabs and fishes, lobster, geoduck, roast duck, rice and noodles. Seafood is priced per 100 gram and in the case of crab often the smallest size if 1 kg. The black pepper crab is very tasty and spicy. The fried bread ia slightly crispy and the chef tofu is nice and soft.

  • 5/5 Machim Y. 3 years ago on Google
    The food is good and service is good, they are attentive to your food preferences and always try to ensure you have a good experience

  • 5/5 SouwHwe C. 3 years ago on Google
    Ate the black pepper crab and chilli crab. Taste yummy. Very satisfying meal. Service is very good too. They even helped us to cracked the crab claws. Bought takeaway and daughter enjoyed the Beancurd with Chef Sauce too.

  • 4/5 Paul Y. 11 months ago on Google
    Quite a good experience. Duck meat and Beijing duck is great. Loved the lobster and the sweet and sour pork. Atmosphere is not so good. Noisy. But food made up for it. Can be pricy.

  • 5/5 Sarah K. 2 years ago on Google
    Delicious seafood dishes! Everything was really fresh and well prepared. I was very impressed with the freshness of the oysters and the size of fish and crabs. Good value, hope to come back soon! :)

  • 5/5 Adrian C. 1 year ago on Google
    Good food but do expect to pay a premium for seafood. We had the chilli crab with one big alaskian crab and it was enough to food 12 people (with other dishes). Other dish we liked the most other than the crab is the steamed fish. Restaurant manager was friendly and introduced many of the seafood and dishes to us.

  • 4/5 Cal Y. 2 years ago on Google
    Customer service was good.. went for dim sum session.. the salted egg bun was so good I had to tabao more back for family.. worth the price and food was tasty!

  • 5/5 John 1 year ago on Google
    Wonderful experience and fantastic food and service. Sam and David made us feel very welcomed and recommended us the Alaskan king crab cooked in white pepper sauce which turned out to be the best crab dish I've ever tasted. Venison, stir fried mix vegetables and ee mian was top notch as well. Overall a very pleasant visit and the folks loved it.

  • 4/5 Tony H. 2 years ago on Google
    Wished I had gone for the seasonal Alaskan King Crab. Food was good. Well portioned. Service was prompt, friendly and non pushy. A pity that the ducks were sold out so early into the evening. Do make reservations. Ambiance is casual and can be a little loud. Price is slightly above average. Parking is cheap and plenty.

  • 5/5 Judie 1 year ago on Google
    Came here to send my friend off with the signature chili crab to get him to remember this probably the last taste of Singapore. Food wise, I'd recommend you to just go with the staff's advice, along with your budget. It ain't cheap but they make sure you get the most out of it. All in all, very pleasant foods and environment, right next to small park. Spent all night with friends chilling and watching the sunset after the dinner. The lights in the park always flickered. Child's playground was closed for maintenance. Girls were practicing their kpop dance somewhere not far away. It was then, we talked a lot about the past and the future.


Call +65 6566 9933 Open on Google Maps

Amenities


  • Parking
    • ✓️ Paid parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Alcohol
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeaway

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