Eltabina Jaya Express Pte Ltd image

Eltabina Jaya Express Pte Ltd

Travel agency Bus charter Bus and coach company

👍👍 I booked a ticket from Singapore to Berjaya Times Square at 10.00 pm via the redbus application. we have to check in first to the clerk to get a paper ticket and be given 1 mineral water. the bus came on time, in a 2-1 formation. the bus is very clean, the seats are wide and comfortable, there is... People often mention time, Eltabina, ticket, driver, journey, seat, Singapore, service, passenger,


Address

7500A Beach Rd, #01-312 The Plaza, Singapore 199591

Website

www.eltabinaexpress.com

Contact

+65 6292 6420

Rating on Google Maps

2.90 (156 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: time (16) Eltabina (10) ticket (8) driver (8) journey (8) seat (8) Singapore (7) service (7) passenger (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Nicky C. 1 year ago on Google • 5 reviews
    I booked a ticket from Singapore to Berjaya Times Square at 10.00 pm via the redbus application. we have to check in first to the clerk to get a paper ticket and be given 1 mineral water. the bus came on time, in a 2-1 formation. the bus is very clean, the seats are wide and comfortable, there is a usb port for charging. the driver also made sure everyone was back on the bus after immigration (both in singapore / in malaysia), not reckless. stop once when filling up with gas (can go to the toilet at this time). before arriving at Berjaya Times Square, it turns out that this bus also stops twice at Seremban & TBS. 10/10! Very Recommended!
    5 people found this review helpful 👍

  • 4/5 Siti R. 1 year ago on Google • 116 reviews
    Bus arrived early. 1 rest stop at Yong peng to buy food/go toilet. Around 6.5hrs from sg to kl. Only thing is their seats are quite small & squeezy. Service was efficient, reliable, safe & affordable. I had a smooth journey with Eltabina.
    1 person found this review helpful 👍

  • 4/5 akhil s. 1 year ago on Google • 16 reviews
    Easy to find location & Office is visible from the road. Bus to KL was parked near the office. Was on time departure & arrival. But, during journey bus was too bumpy due to high speed even though I sit in middle. So the ride quality is average. Overall journey was good.
    3 people found this review helpful 👍

  • 4/5 Damo S. 1 year ago on Google
    best road travel option between Singapore and Malaysia with punctual n safe Driving in clean & fresh interior. counter staff so wonderful, drivers so professional, worth every cent 👍 Just that occasionally strong cigarette smell in bus, like someone smoked inside, Otherwise, great ride 90% of the time
    3 people found this review helpful 👍

  • 5/5 Your Favorite Local G. 4 months ago on Google • 109 reviews
    Try Eltabina bus from SG to KL, my very 1st time trying a cross border bus too. I was afraid to take this bus because there were lots of bad reviews, but surprisingly the bus is on time & very comfortable. Thank youuu

  • 1/5 Roy L. 7 months ago on Google • 14 reviews
    Not even worth 1 star at all. Buy ticket online at redbus apps at 9pm bus. Different bus was come not, Eltabina bus express was come. Never heard any 1 say that was Eltabina bus. Wait almost 2 hours try ask bus agent, then bus agent say bus already left. What a cheap Eltabina company use other bus then exchange bus go in Singapore. Ride at your on risk, bus exchange and hour delay.
    2 people found this review helpful 👍

  • 1/5 Peki H. 2 months ago on Google • 51 reviews New
    Bad experience using this bus because there is no confirmation just go away in woodlands during migration checkpoint. Travelling with baby that need to manual to entry the gate migration, it's need more time rather than auto gate.
    1 person found this review helpful 👍

  • 5/5 Amanda C. 1 year ago on Google
    great experience! - nice office, gives water bottle - very nice bus both exterior and interior, comfortable and aircond just nice. - on time - friendly bus driver with great driving skills! we arrive faster than expected and so comfortable.
    2 people found this review helpful 👍

  • 3/5 Val N. 7 months ago on Google
    Been taking eltabina bus for many years and so far the service was good and bus reach on time. But recently the issued that I encounter is that they selling double tickets to same seat, which is G1 and 1A. I always purchased their tickets early and first row single seat. When come to double deck bus, first single seat has 2 number stated (G1 and 1A). My seat number 1A, in the end need compromised change to double seat G2. The staff just telling me my seat reflect G2 in their system.?? (but email that I received stated 1A) Hi Eltabina, this is not professional way to handle it in this way, without informing customer in advance. At least you should arrange a single seat or call to ask if you need to rearrange seat for customer. I hope to continues support you but not under this kind of service. Hope to hear from your revert soon. Thanks!
    2 people found this review helpful 👍

  • 1/5 Sheng Hou C. 9 months ago on Google
    Bad experience for bus KL to Singapore. From KL TBS pickup passenger. Then go Seremban pickup passenger, then drop off passenger at Skudai then dropoff at Larkin bus terminal. So many hours wasted for travelling different place. Bad service. Wont take this bus company again and more expensive than usual
    2 people found this review helpful 👍

  • 1/5 vanaja t. 2 months ago on Google • 18 reviews New
    I saw small cockroaches crawling over. I been taking this bus, this is my first time seeing the small cockroaches. Very disappointing 😞. But the staff at the counter was all good. How to travel with cockroaches imagine for 4 to 5 hours. Pls help to sanitize your bus and the seats frequently.
    1 person found this review helpful 👍

  • 1/5 Naveen N. 1 month ago on Google • 49 reviews New
    *** Worst Travels*** Don't choose this. Staffs very rude. Especially Driver very very rude. Without reason they will shout at passenger. He doesn't know English or any Indian language. Please requesting everyone to choose another travels or else it won't be smooth journey. 1 star also too much for them.

  • 1/5 Gerald Cacas C. 1 year ago on Google
    WORST. Driver smoking in the bus WHILE DRIVING! WTH! and keep on cursing on passengers and to other driver, and keep on talking on the phone from Singapore to KL. NO, will not take this bus company again. bus JRM 8811, trip Dec 2,2022, 930am from singapore to KL.
    1 person found this review helpful 👍

  • 1/5 Ceres C. 7 months ago on Google
    It isn't the first time I've discovered they make the multi-stop on the way to KL. What a disappointment it was to receive your 'express' service!!!!!! It was important to me that I could reach my destination as quickly as possible, so I purchased your company's ticket! Wasting my time & money! Bad review! Will not purchase again!
    1 person found this review helpful 👍

  • 5/5 SHARMILA NAIR R. 5 months ago on Google
    Eltabina has been my favourite coach for the last 7 years, being a frequent traveller between SG-KL. They have always provided safe trip and are highly accomdative and helpful! Keep up the good work :)
    1 person found this review helpful 👍

  • 5/5 Lynne T. 1 month ago on Google • 11 reviews New
    I booked my coach ticket online via easybook last dec. Process is smoothly done. When I arrived at the shop on 8/2/24, to exchange for the bus ticket and waiting for the coach, I saw quite a lot of people were waiting. They gave us a bottle of mineral water. So nice of them. The coach arrived 10 minutes earlier for the boarding process. It was quick n easy n we reached Tuas checkpoint within 30min. A bit of waiting at the Tuas checkpoint as some passengers didn't aware to walk to the coach themselves ,we waited for more than 30min for them. And the driver spoke Malay which I can understand to remind passenger to eat outside the bus if their food r strong odour as it affect other passengers also. Unfortunately the passenger didn't bother or don't understand him. Poor driver. Though the driver smoked during the traffic congestion, it was bumper to bumper due to heavy downpour, the journey is smoothly sailed n I arrived home 4 hours from Singapore, safely. Thanks Eltabina n the team .

  • 1/5 Jennifer N. 1 month ago on Google • 7 reviews New
    We booked the express bus departed at 9.30am. Only arrive at KL around 6.40pm. The bus stops at multiple stops (Yong Peng, Seremban, TBS and Berjaya Times Square) which makes the journey super long and time consuming. It should have arrived earlier if the bus company do not have so many stops. Do not recommend for passengers that wish to arrive their destinations at the earliest.

  • 1/5 Jordan V. 11 months ago on Google
    I had a terrible experience with Eltabina Bus Express. I booked a ticket for a bus that was scheduled to depart at 4:30 pm, but at 5:30 pm there was still no sign of the bus. I tried to contact their customer service, but there was no reply. To make matters worse, the bus kept delaying without any explanation. The whole experience was frustrating and stressful. I had to rearrange my plans and spend extra money on transportation. I would not recommend anyone to use Eltabina Bus Express as they clearly do not respect their customers' time or money. Save yourself the headache and choose a more reliable bus company.

  • 1/5 Ryan H. 9 months ago on Google
    Oh my. If I could give them negative stars I would. The WORST customer service ever. They returned a call to us over an issue of the seating. Shouted at us, refused to give us her name. And then she said she was Nisa. Which I doubt is real honestly. Continued shouting at us. Oh my. Please do NOT use these people. At this moment in time, they have a review rating of 2.9*. That is actually generous. Beware of them. I would walk to Seremban over taking their service. Understandably, they probably think that they don't need our business. So either way, they don't really care.

  • 1/5 Murps L. 4 months ago on Google • 2 reviews
    Not worth it for even 1 star! DO NOT CHOOSE ELATBINA! Save you travel to other transport companies! NEVER AGAIN WORST EXPERIENCE! Rude drivers, 6hours delay, Cigarette smells inside the bus and chairs, boss driver will drop you wherever they want, and alot more to share but this space will never be enough!
    1 person found this review helpful 👍

  • 3/5 Yuki L. 3 months ago on Google • 2 reviews New
    Bus ticket from Singapore to KL at 6pm, bus come on time around 5.55pm. The whole journey very smooth, custom not much waiting, left malaysia custom around 8pm. But !!!! The driver driving slow, the whole journey with 1 stop (10 mins) toilet break, and the stops in yong peng and seremban. At last, I only reached TBS at 1am!!!! Estimate will reached latest by 12am. Really feel a bit disappointed with the reached timing, it's safe but my destination always look so far.


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