ITS A SCAM!!!!! They don’t actually book! READ THE FACEBOOK REVIEWS!!! They don’t actually book, leaving people stranded in other countries! Last month I purchased a ticket to Melbourne, I have a conformation number with Itinerary number. My husband was on the flight an hour earlier, when I went to check in, the airline told me that Expedia is a horrible company and it was my fault I can’t get on the plane because they never booked it. It is a scam. They steal your money, they never actually book the flight. When I called customer service they told me I had to buy another flight!!! And my husband was in another country desperately trying to find a way for me to get in there, they told him he had to buy ANOTHER FLIGHT!!!! They stole thousands of dollars from us and made us buy THREE of the same flights!!! This is a scam!!!!! Do not buy here!!!

If i could give 0 or negative star I would. Been on the line multiple times looking for a flight refund as it was booked before covid19 and then cancelled by the pandemic. A credit was given but where the hell can we go anyways. So a year later United Airlines offers a refund but Expedia says they've no control on the processing. Yet when we call UA they direct us back to Expedia for the refund process. It's been 2 years. Never booking a flight through Expedia ever again.

I booked a business class flight to Australia and had to cancel. Despite 12+ months of communication and an email confirming a refund now they are saying I get nothing (not even a flight credit) and are not responsible for this. Unbelievable poor customer service. Avoid these guys and go direct!

Flight was cancelled but I didn't get my refund! I wanted to cancel the flight itinerary and was prepared to pay the penalty despite the above but customer officer representing Expedia refused to do the cancellation nor even commit to my case. Customer officer refused to cancel my trip despite that being the ONLY OPTION available to me. I was in contact with said officer on Friday 13 March 2020 after 9pm. She refused to cancel nor check up my flight itinerary with Airchina citing a general lack of updates to the database. Airchina cancelled my flight from Singapore with no reason nor alternative. The same officer told me that your company Expedia was unaware of the changes but this is untrue as this change was reflected both online and in the app. Expedia has failed to communicate this change nor offer any alternative despite stating so online. I was first shocked by Airchina's cancellation email sent to me then further alarmed by Expedia staff's lack of knowledge. The same customer officer also indicated she will check and update Expedia, base on the info provided and assured that changes will be reflected the next day after 7am. She requested me to call back the next day. The next day, Saturday 14 March 2020 I called Expedia and was told by your robot answering that "only cases flying today or within the next 7 days will be entertained." Therefore no customer officer would be available to manage my flight itinerary despite my numerous tries. Is Expedia staff lying to me deliberately knowing that this will happen the next day?

Dear all, booked a rental car for my trip to Penang for the month of June. It stated that the car rental charges was in Malaysia currency. Free cancellation before travelling. But I was charged in USD 33 on the month of Apr for the car insurance. (Prior to using it) I've tried speaking to their CO that was base in Philippines. But failed... Hence please be careful of such dirty tricks...

Flight cancelled by airline on the same day after booking on Expedia SG. Contacted Expedia 3 times in a span of 3 weeks to ascertain if flight could be re-booked. “Oh we have contacted Airline but no reply” was the same reason given with every call to Expedia with no follow up email or call. In the end I insisted for Expedia to cancel this bloody booking and process a refund. It was much quicker to book and confirm flights on the airline website directly, which had seats! Atrocious! I will be deleting my account. Zero stars if I could. Shame on you, Expedia SG.

My numerous times of request for refund due to all flights was cancelled during Covid time were ignored and there is no answers till now (2023). The airline which I was flying was refunding to those who bought from them. I felt cheated by Expedia. Please do not buy anything from Expedia.

Fraud travel agent that's like to cheat customer. Called last 2 weeks regarding about my flight there wasn't anything was done from the company due to the flight cancellation. The worst travel agent ever. Please don't book through the expedia company for flights. I felt I was being cheated from the company. There's isn't any apologies given to me. Zero stars.

Absolutely terrible Customer Support system, with incorrect number on the SG website and waiting times of over 1h!! My flight got cancelled by the airline and refunds are nearly impossible to sort out! Almost feels like a scam company - do better, Expedia!

I very rarely write customer reviews but feel compelled to do so in this case to save other customers going through a truely terrible and shocking customer experience. Struggling see why this company even exists. I made a booking and one day after the booing I have been trying to cancel and get a refund for the last 3 days. Takes a huge time to get thru to customer service and have been waiting on the phone for about 30 mins and for a about the same time the last 3 times I callled. I called Singapore Airlines and they are happy to give a full refund but these jokers at Expedia can even pick up my call.... When I did get finally thru the calll dropped and Expedia was unable to call me back. I called again and call dropped. I called again and was on the call for another 30mins. Shocking!! Buyer beware. Use expedia at your own risk. Ablsoute shocker.

I wish I could rate negative. Our flight booking to New Zealand was scheduled from Apr3-11 2020 & obviously was cancelled because of the pandemic. NZ borders were closed until Aug 22 & the airlines were offering a refund. However Expedia just refuses to process our refund or credit, complete misinformation by customer service every time we call (Have made more than 50+ calls over 12 months) PLEASE DO NOT MAKE ANY BOOKINGS THROUGH EXPEDIA, WORST EVER

Worst travel agent customer service. Poor customer service who hold no accountability to what they say. You can call repeated times to different agents and they will all give you different responses . Seriously wasting time of the clients You know what? I would rather get airline tickets from airlines direct, forget about going through Expedia Please avoid !!

I booked 2 tickets to Los Angeles and was very sure i got the dates correct. I am certain there was a system glitch and when the return ticket confirmation and charge was returned - it was a wrong date. Within 15 mins, i called their hotline. The agent that took the call was nonchalant and lack empathy. She claimed they had no such incident before and that basically said it is what it is. No amendments will be entertained and just asked me to cancel the booking. I knew booking through them had a slight premium but i liked everything in one place. But with today's experience, I am quite sure I will write Expedia off my preferred platform. They are not focused on customer experience and I no dont want to place my business with a company that does not have value customer experience. Am very disappointed !

Please refer the screenshot. Worst experience I ever had for any booking in my life. First of all they are not showing the room type in their booking confirmation for hotel and when we reach hotel the lower category of room they have booked and price what they charged was the highest category room. When i called their helpline what they are saying is they are not sure what was the price at that time. I checked on their website, even today also the price what i paid is for the highest category room is same. Because of them i had an argument with Resort for 3 hours. My entire trip was wasted because of Expedia Singapore Pte. Ltd. I would never ever book from this website and would advice you the same. EXPEDIA IS FROUD?

Don’t ever book with Expedia. Despite the airline agreeing to refund my tickets, Expedia refused to. Just book direct with airline

Thought I should make this known before some other poor customers got misled by me. I got to agree it was my mistake for not noticing but it makes me wonder what is the purpose of having and using Expedia. They are better off gone. Made a flight booking to Thailand via their website. Did not notice they changed the way they displayed the currency in the final bill. It used to be set in relation to the country of origin of the member's account i.e Singapore account, SGD, US account USD etc. Now it is all in USD which is a surprised to me. Thought the price was right as I compared with other websites and decided to book with them since I am a member and a loyal customer. And the whole experience went to hell. First off, the charges made to my card was not what was displayed. $402 on the website turns out to be $530 on my card...Why? Because it was USD on the website with no indication. Then I realized, Expedia forced the check in baggage cost on us and did not give us the option to remove it. The total bill displayed in USD caught me off guard as the other websites I used had only a 7 dollars savings compared to Expedia and I decided to go with Expedia. I have no need for a check in as it was a short retreat. Foolish me... Called to find out if I could cancel the flight and so I can book with other website as that is supposed to be the Expedia's policy of 24 hour cancellation, full refund. Here comes the T&C... Expedia said they cannot do anything on their end as this was booked with AirAsia and they not shared the same system as AirAsia. Advised me to call them. Called AirAsia and they told me they cannot do anything as we booked the flight via Expedia. Called back Expedia and tell them to get their customer relations or account manager or account executive to bridge with AirAsia to help me remove the luggage charges as i don't need it at all. Got escalated to the supervisor of Expedia and this is his reply. AirAsia give us this tickets to sell and that is what we are doing. This tickets has restrictions so you cannot cancel or amend. Lastly, this is the icing on the cake....Expedia has no such function (customer relations or anyone) that can help me bridge with AirAsia to drop the baggage charges. After 90 minutes of routing around by Expedia and AirAsia, I decided to let the 120 bucks go. But I left this statement with Expedia which I hope to pass it to future customers. If Expedia cannot offer the best price to customers and they cannot provide flexibility on flight bookings or even good customer support, why would anyone use Expedia. If AirAsia charges me only SGD$395 on the same flight at the same conditions without the need for luggage check in and yet Expedia can't do that, why do you need to exist? We can just book with the carrier directly. Without a word, the supervisor just kept quiet. I bid him farewell, told him to feedback this up to his management and hopefully a smart CEO and told him to brush up the service standards. Cos Expedia can't afford good price, has no flexibility, has useless policy that cannot be enforced as their partners do not acknowledged those policies and they cannot even help their loyal customers to settle an error that Expedia has a hand in leading. I am waiting for the day Expedia goes out of business. You have no reason to be around.

Charged credit card 4 times even though the booking did not go through and I've only tried to pay twice. Booking directly from airline and hotel was almost the same price so I would strongly advise anyone reading this to just book straight from the source instead of this third-party broken website. TLDR: Website scam, don't bother.

Booked a flight which was postponed by airline 4 weeks ago and i was told that i am eligible for a refund to cancel. 4 weeks I have not gotten my refund or a single update email. So i booked another flight and waiting for the refund. When i try to email the agenst that spoke to me on the phone I get no reply. For someone like me who doesnt earn much and saved up for a holiday , the money means alot and it is affecting my daily life. I cannot just let go of the money. Next time book directly with airline, do NOT book with this shady company

Really thankful to be given the opportunity to tour such a stunning office during WalkaboutSG. It's amazing how Expedia is so employee-centric. Seeing how it invokes Singapore's culture to make this office uniquely Singapore makes me want to qork there.

This is a lousy business After booking, they sent me a confirmation for my flight booking, backtracking days later leaving me to deal with the mess and increased fees to book another ticket. During the customer service call, they pushed the blame on me and absolved themselves from responsibility. I was promised a $100 voucher as a customer recovery measure but it was not given despite more than 3 calls and emails confirming this Better to just bypass them altogether and work directly with the hotel/airline as the minimal cost savings is not worth the self-abuse.

Never booking again with them I booked a place but the hotel didnt had any idea about expedia Finally we understood they list places without letting hotels know Dont do risk Book from other websites

Have been using Expedia for my travelling needs in the past. However, my most recent flight booking through Expedia lead me to rethink using Expedia in the future. My recent bad experience below: Chronological Sequence of events: 090522: Booked and fully paid for multi-city trip to Australia through Expedia for travel in September. 280622: Email from airline on departure timing changes for my flight between city on 23rd September. 290622: Email from Expedia about my between city flight cancellation. Asked to contact Expedia urgently. 0915hr, Called Expedia. Spoke to Ms Lyn. Unable to resolve the between city flight issue. Requested a callback from a supervisor. 1105hr, Supervisor returned call. After discussion, no immediate solution from Expedia. 1850hr, chatted with Expedia agent (Shefali) online. Told to wait for 1 week for Expedia to come back with flight arrangement details. No udate from Expedia since then. 300622: 1015hr, Called Expedia and spoke to Ms Andrea. Unable to have a solution. She wrote an email to the airline to ask for flight re-accomodation. Pending input from Expedia on outcome. No update from Expedia since this date. 020722: 1223hr, Received another email from Expedia on my flight cancellation and asked to contact Expedia urgently. 1235hr, Replied Expedia email. Informed Expedia about calls / chat with Ms Lyn / Supervisor, Shefali and Ms Andrea. Expedia stil unable to offer a solution. 1722hr, email from Ravi of Expedia Customer Support. Expedia is still working with the airline. Can expect an update within 72 hrs (by 6th July). 72 hrs have passed, no update from Expedia as usual. 120722: 0811hr, Emailed Expedia for update. 1429hr, Shilpi of Expedia emailed that Expedia is working on the case and will get back within 72hrs. 160722: 72 hrs have passed, again no update or resolution from Expedia. 0950hr spoke to Ms Cherry. She told me that the affected flight has been cancelled. Checked & confirmed can re-book without fee. Need to re-book. Currently fully / over booked. Call in August to check. She will check and rebook and call to update. She's confident to re-book the flight for 23rd. No one called since then. 030822: 10.30 spoke to Expedia (Carl?), like previous Expedia calls, he checked the itinerary, confirmed the affected flight has been cancelled. Will call the airline for solution and call back within 3 to 4 hrs. He called back at 11.10. He mentioned there's no phone number to call the airport, and will drop an email requesting the airline for re-accomodation flight for 23rd September. Will call back after the airline has responded to his email. Again, no Expedia follow up since ten. 150822: Spoke to Expedia Mr. Tausif. Explained the situation. He will get his colleagues to contact the airline and arrange a callback within 72 hrs. 010922: 10:32am email from Ravi of Expedia Customer Support indicating that Expedia is still working with the airline, and Expedia will provide an update within the next 72hrs. No update as usual. 12:21pm I returned email to Expedia highlighting my bad experience with Expedia / the airline since 30th June 2022 when the cancelled the affected flight and Expedia has not been successful in providing alternatives flight arrangement. 16:10pm, Wasim K of Expedia Customer Support emailed that Expedia has escalated to relevant team ans will update as soon as possible. Nothing happened as usual. I gave up on Expedia and worked directly with the airline for alternative flight. Reflection: What's the value of Expedia?

I would give minus point of I could. Terrible customer service and long time to settle the issue. We booked a hotel from Expedia while the hotel didnot get any confirmation yet. So basically we didnot have the room in an area in the middle of nowhere, even we paid more than doubled price to Expedia. And the refund has not been done after one month, with all kinds of excuses. Expedia sucks. Will never use it and dont recommend.

Multiple CSOs failed to take follow up action as agreed and failed to record notes about my calls, issues and such promises. We were advised wrongly (verbally) and promised cash/credit card refund and hence missed out on claiming from travel insurer. Subsequently, Expedia issued a highly restrictive travel voucher as a refund instead. Credit card charge is done by "Expedia" but all of a sudden when it comes to refunds it's all "there's no notes or documentation in the system" & "the hotel declined the refund request". Avoid at all costs, the CSOs are incompetent and company completely dysfunctional.

Fraudulent. Refuse to refund though my flight was not confirmed. Purchase at own risk.

*** WARNING!!! Use Expedia AT OWN RISK!!!*** We booked an overnight connecting flight and contacted Expedia online to make changes due to a mistake on our departure date. Expedia customer service took half a day keeping me on waiting to process the flight change. However, the status of the booking on my account was changed to cancel. After escalating the issue, Expedia called me on the phone and kept me waiting for 4 hours on the phone and finally Expedia assured me the booking was valid and issued e-tickets to me via email and that the status will be updated to confirmed after a few days. A week before the flight, I contacted Expedia online again to ask about price of seat upgrades but the customer service was insistent that the booking was cancelled. They had no way of checking the chat history or the history of the booking or history of your account. They were also insistent that a refund was made even though my credit card statement did not show any refunds from Expedia. I called the airline directly who managed to 1) confirm my flight, 2) make seat reservations, 3) complete the task within 3 minutes. Expedia is a travel agent incapable of performing basic duties of an agent. It can only offer you low priced tickets on their platform, but after that you're on your own, on a raft through potentially choppy waters. Expedia is a low credibility company and you could potentially lose your flight or money as you will have zero recourse or avenue to pursue them. Use Expedia at your own risk.

Paid 60 USD for a room night under a non-refundable rate on accident. I asked if they could refund on goodwill but declined which is fair since it's my mistake. I asked them to assist with scheduling a date change for the room and they quoted me 100 USD. Forget about paying for another room, this is just blatant extortion and I ended up having to liaise with the hotel myself for the date change. If I'm the hotel, I wouldn't even want to give expedia any commission.

The non refund cancellation policy just make the whole customer service fail badly. The whole scheme looks like a scam. Suggest to provide 48hrs for reconsideration.

They claim their car rental is fully refundable but what they dont tell you is that any insurance you buy in addition is not refundable after 14 days even if the insurance policy is unused.I think this is deceitful and dishonest. They should, as a provider, highlight that insurance has additional terms. Horrible experience. Terrible customer service. zero star if possible. Do NOT fall into their trap

Honestly one of the worst flight provider ever. Fed misinformation for refunds and screwed the whole thing up.

I’m on the phone with the call centre customer service officer for 2 hours and my problem hasn’t been resolved. I’m just put on perpetual hold while the CX officer goes to get the supervisor. How ridiculous is this?

Agree with the rest that Expedia is a scam site. Bought return Vietnam Air tickets via Expedia and was shocked to be told at the check in counter that i had to pay SGD 80 to check luggage in, because the ticket price excluded luggage. Was never informed by Expedia , it's not in the fine print on my ticket, nor have i heard of full service airlines having such a pricing structure. In addition, airport counter staff told me Expedia doesn't state this upfront whereas Vietnam Air website does. Steer clear of Expedia because they use cheap, opaque fares to bait you and slam you with hidden fees when you least expect them.

Try to buy an Air Asia ticket from Expedia, but payment show unsuccessful 3 times with a different card, contact Expedia they said checked Don't have any results for my search and transaction, nothing ... But all my 3 card shows the amount pending... My worse experience.

My flight booking is cancel due to covid but no response from Expedia and email is also ignore. An untrustworthy company when crisis happened.

Cool building

Expedia took our thousands of dollars and did not give any refund during the pandemic and neither let we use the credits properly.

Beautiful office

Horrible customer service. Each time I reply their email, a new CSO will be replying me again (with the same template reply). Sick and tired of going back and forth and nothing productive at the end of the day.

We called on 11th March 2017 and Sumant provided excellent customer service and solve our problem instantly. Expedia is a great platform to get cheap deals.

My husband just had monies deducted with no booking. Called the customer service and they can’t even send email to confirm monies will be returned! No credibility, won’t recommend to anyone!

Efficiency at all times best!