McDonald's image

McDonald's

Restaurant Fast food restaurant Hamburger restaurant Halal restaurant

One of the Top rated Fast food restaurants in Jurong West


Address

291 Boon Lay Wy, Singapore 649849

Website

www.mcdonalds.com.sg

Contact

+65 6777 3777

Price rating

$ $$$

Rating on Google Maps

4.40 (2.2K reviews)

Open on Google Maps

Working Hours

  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: mins (8) fish (7) staff (7) fillet (6) ordered (6) customers (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Ian S. 5 months ago on Google
    We recently tried the fish fillet burger, and we must say, it exceeded our expectations. The burger consisted of a crispy fish fillet, tartar sauce and a slice of cheese, all sandwiched between a soft bun. Firstly, the fish fillet was perfectly cooked and had a delightful crunch to it. The thin breading was golden brown and not overly greasy, which was a pleasant surprise. The fish fillet itself was flaky and tender, with a mild flavor that wasn't overpowering. It felt like a lighter alternative to the usual beef or chicken burgers. The tartar sauce added a tangy and creamy element. The slice of cheese melted beautifully over the fish fillet, adding a subtle richness to each bite. The bun held everything together well and had a softness that complemented the crispy fish fillet. It was fresh and didn't overpower the flavors of the fillings. Overall, the fish burger was a pleasant surprise. It offered a tasty alternative to the usual burger options and was well-balanced in terms of flavors and textures. If you're looking for something different and slightly healthier, We would definitely recommend giving it a try.
    1 person found this review helpful 👍

  • 1/5 Muhammad F. 4 months ago on Google
    I ordered a medium cup of Himalayan tea without ice and this was given to me. I can understand if it was 3/4 full but to be paying $6.60 for a less than half of cup Himalayan tea. Fatin was the manager that was serving me on 18 Nov at 1230am and she said that that was how the quantity is.
    1 person found this review helpful 👍

  • 5/5 khan hong c. 5 months ago on Google
    Went to celebrate my grand daughter bd, very friendly hosts, all children were very happy to be entertained by Mr Rahmat and assistant.

  • 1/5 MrA 6 months ago on Google
    The managers on duty at 20/09/2023 2300hrs were not helpful to assist in the redemption. They claimed that they couldn’t help because I ordered through mobile app instead of kiosk or in store. This excuse is totally unacceptable. It’s as good as saying that I am not your customer because I ordered through app. McDonald’s are encouraging customers to use mobile order. Yet, the managers on duty have no regard for these customers. I have also taken a photo whereby the trash is filled to the brim. Obviously the managers are not doing their job. It reflects very badly on the McDonald’s brand. It is disappointing that the customer service level has dropped drastically. I won’t be patronizing this outlet until the management review the situation.

  • 1/5 Jns Lim (. 9 months ago on Google
    The drive thru order processing is super slow, no one is attending when stop so ordering waited for 10-15mins, and payment counter waited 15 mins, and collection took another 10 mins. Overall drive thru take 40-45 mins…

  • 1/5 Kuyaeii 3 months ago on Google New
    The fries were so salty and terrible, just how much salt they add into the fries? And the air conditioning was leaking, when are they going to fix this issue? The staff wore an unhappy face when serving me my food, like I owe her money or something. Terrible service, food and restaurant atmosphere. Plus, there was another time when i ordered a set (table service). I waited so long for the food to be served but it haven't came so I went to the counter to have a look. And guess what? My food was sitting on the counter and the staffs kept walking past it, not even bothered to bring it to my table. Seriously, this restaurant need to make some changes! Or else they're going to lose customers.

  • 5/5 Santhana S. 6 months ago on Google
    I had a great experience, I had ordered through the self order kiosk and was trying to pay using grab pay and was not able to, tried about 3 times cannot was about to change payment mode then a staff came to me and say come I help you, Bought me to the front counter to make the payment and taught me some interesting things about the app. That cheerful approach and service put a smile on my face. Staff name is Adeline, if I remember correctly. It was a busy day but she was very happy bringing orders around to customers. These are the small gestures that make a great difference. I hope McDonald singapore should see this and appreciate staff like her. Great working attitude.

  • 1/5 Null 9 months ago on Google
    Terrible experience. I'd ordered my food and waited for 45mins. During the first 20mins, I've asked the staff if our order was prepared. The staff replied with "not yet" and just left me in the dark. Another 25mins have passed and our patience wears thin. The staff was clearly procrastinating and ignored the orders stacked in front of him. I asked the manager instead and complain to him about the service. He was also shocked that we have waited for 45mins. He wasn't aware of my earliest complain made. there were clearly no communication within the team. After we ate our meal, we saw the staff using his phone outside of the store, and not even attending the customers inside, despite that there were many customers still waiting for their food. Given the circumstances that they were manning the drive thru, I understand the delay but this is truly unacceptable.


Call +65 6777 3777 Open on Google Maps

Amenities


  • Parking
    • ✓️ Paid parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Halal food
    • ✓️ Small plates
    • ✓️ Late-night food
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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