1/5 Alice C. 4 years ago on Google • 171 reviews
For
those
who
have
not
read
my
review
under
Fullerton
Hotel,
this
review
is
separate
from
my
hotel
stay
and
has
nothing
to
do
with
the
rest
of
the
staff
I
encountered
during
my
stay.
I
booked
The
Fullerton
Hotel
to
celebrate
my
husband
and
my
birthday.
When
we
checked
in
the
hotel,
we
brought
along
the
birthday
cake
which
we
bought
from
Glace.
The
Fullerton
Team
was
very
service
oriented
and
volunteered
to
help
keep
our
cake
in
their
fridge
-
I
think
not
many
hotels
do
this.
We
waited
till
it
was
close
to
midnight
and
invited
all
our
friends
to
come
for
the
celebration
at
Post
Bar
(
as
it
would
disturb
other
hotel
guests
if
we
did
it
in
our
room).
The
in
room
dining
team
gladly
obliged
to
help
send
the
cake
to
Post
Bar
instead
of
our
room
so
that
we
do
not
have
to
carry
it
here
and
there.
This
is
where
the
unpleasantness
started,
after
we
ordered
our
drinks
and
started
taking
the
cake
out
of
the
box,
Josephine
from
Post
Bar
approached
us
and
told
us
we
cannot
celebrate
there.
If
we
want,
we
have
to
do
it
in
the
room.(
what
about
disturbing
other
guests
right?)
When
we
asked
why
did
the
in
room
dining
team
still
send
over
if
this
is
not
allowed,
she
just
replied
saying
this
is
hotel
policy,
you
cannot
bring
your
birthday
cake
here.
Her
standard
replies
without
listening
to
us
embarrassed
us
in
front
of
our
guests
and
the
whole
incident
was
starting
to
turn
ugly
when
she
said
"
even
if
you
ask
to
see
my
manager,
he
will
tell
you
the
same
thing".
After
I
told
her,
my
birthday
is
already
ruined
and
i
will
just
leave
a
negative
review,
then
she
brought
her
manager
out.
I
had
to
explain
the
same
story
to
him
again
before
waiting
a
good
15
minutes
for
him
to
say
yes,
you
can
cut
the
cake
and
eat
the
cake
there.
Here
are
a
few
puzzling
points
she
said:
1.
You
cannot
celebrate
in
this
hotel
with
a
cake
from
another
place
(what
if
your
guest
like
a
cake
from
a
specific
bakery?)
2.
You
can
put
the
candles
and
cut
the
cake
but
then
you
cannot
eat
the
cake
3.
Sign
the
indemnity
form
and
agree
that
even
if
you
have
any
mishap
after
dining
at
Post
Bar,
you
will
not
hold
them
responsible.
4.
Cut
the
cake
and
eat
the
cake
in
the
room
(doesn't
that
still
violate
your
hotel
policy?)
Come
on,
I
just
wanted
to
celebrate
our
Birthday
with
the
cake
of
our
liking.
Rules
are
rules
but
I
am
sure
there
are
exceptions
to
achieve
service
excellence
and
a
5
star
worthy
guest
experience.