1/5 Angela H. 7 months ago on Google
Subject:
A
Highly
Disappointing
Visit
-
Rude
Staff
and
Serious
Hygiene
Concerns
I
recently
visited
the
McDonald's
branch
located
at
JEM
around
3
pm
today,
to
enjoy
some
ice
cream.
Unfortunately,
my
experience
was
far
from
satisfactory,
and
I
feel
compelled
to
leave
a
1-star
review
due
to
the
discourteous
behavior
of
the
staff
and
alarming
hygiene
issues.
Upon
our
arrival,
my
party
and
I
patiently
waited
for
approximately
10
minutes
at
the
main
counter,
expecting
to
collect
our
ice
cream.
To
our
surprise,
we
were
informed
that
we
needed
to
proceed
to
the
dessert
counter
located
at
the
side
entrance
to
receive
our
order
because
the
machine
was
out
of
order.
We
complied,
but
upon
reaching
the
dessert
counter,
we
encountered
yet
another
issue
–
there
was
no
staff
present
to
assist
us.
This
left
us
waiting
for
an
additional
5
minutes
with
no
service
in
sight.
Finally,
a
staff
member
named
Julaini
arrived
at
the
dessert
counter,
carrying
a
pail
and
a
mop
from
outside.
Our
concerns
for
hygiene
escalated
when
we
observed
her
serving
ice
cream
to
a
gentleman
in
front
of
us
WITHOUT
washing
or
sanitizing
her
hands.
Given
the
nature
of
her
role,
which
involves
handling
ice
cream
cones,
I
kindly
requested
that
she
sanitize
her
hands
before
serving
us
to
ensure
proper
hygiene
standards.
To
our
dismay,
Julaini's
response
was
utterly
shocking.
She
replied,
"I
only
touched
the
mop
handle;
I
didn't
use
my
hands
to
squeeze
the
water."
Despite
my
insistence
on
the
importance
of
hygiene,
she
adamantly
refused
to
clean
her
hands
before
serving
us.
I
made
it
clear
that
I
would
consider
reporting
this
matter
to
McDonald's
or
the
Ministry
of
Health
due
to
the
blatant
disregard
for
hygiene
protocols.
To
our
astonishment,
Julaini
reacted
with
absolute
disrespect.
She
told
us
to
"get
lost"
and
directed
us
to
complain
to
her
manager
inside
the
main
counter.
Furthermore,
she
refused
to
serve
us
and
even
threw
the
receipt
back
at
us.
Such
a
level
of
insolence
and
disregard
for
customer
service
is
inexcusable
and
entirely
unexpected
from
a
McDonald's
employee.
I
spoke
to
her
manager
and
although
he
was
correcting
her
in
front
of
us,
she
showed
no
remorse
or
the
intention
to
wash
her
hands.
She
completely
ignored
his
presence
and
continued
serving
the
rest
of
the
customers.
Having
worked
in
the
airline
industry
for
nearly
a
decade,
I
can
assert
that
I
have
never
treated
any
passenger
on
board
with
such
disrespect,
no
matter
how
challenging
the
situation.
It
is
evident
that
Julaini
lacks
a
fundamental
understanding
of
customer
service
and
prioritizes
her
convenience
above
the
well-being
of
customers.
This
experience
has
left
me
profoundly
disappointed,
and
I
sincerely
hope
that
McDonald's
addresses
these
issues
promptly.
In
an
establishment
as
reputable
as
McDonald's,
customer
satisfaction
and
adherence
to
hygiene
standards
should
be
non-negotiable.
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