4/5 Ash C. 1 year ago on Google • 15 reviews
**
We
were
invited
back
to
Kisho
by
their
Ops
Manager,
Jeffrey
Hong,
who
has
been
apologetic
about
our
bad
experience
last
month
(he
verified
my
account
of
that
night
with
everyone)
and
it
is
a
very
good
move
on
the
part
of
Kisho
to
do
service
recovery.
This
is
the
first
restaurant
I’ve
come
across
that
does
this!
I’m
impressed
to
say
the
least.
Previously
where
I
thought
the
food
was
good,
I
wasn’t
planning
to
return
because
of
the
disappointing
service.
This
time,
it
was
a
whole
new
experience
for
us.
Exactly
like
how
we
expect
a
luxurious
Omakase
to
be.
Service
led
by
Jeffrey
was
on
point,
and
they
took
note
of
our
preference
from
our
first
dinner
a
month
back.
The
food
is
still
good
though
they
could
have
done
away
with
1
dessert
and
substituted
it
with
a
good
bowl
of
soup.
Aside
from
this,
the
ume
mojito
cocktail
from
the
bar
was
amazing!
We
appreciate
that
the
Kisho
team
acknowledged
our
first
experience
was
not
representative
of
their
brand
and
gave
their
best
to
make
it
a
night
to
remember
for
both
of
us.
I’m
happy
to
amend
this
rating
from
a
2
to
a
solid
4,
and
we
will
be
returning
customers.
Thank
you!
**
The
good
review
first.
Our
appointment
was
at
7
however
we
were
stuck
in
very
bad
traffic
and
we
called
to
ask
what’s
the
latest
we
could
arrive.
The
lady
over
the
phone
told
us
before
8
since
there
is
only
one
dinner
seating
and
we
were
happy
they
waited
for
us.
Location
is
beautiful
and
that
kind
of
stirred
our
excitement
for
dinner
as
we’ve
had
many
magical
Omakase
experiences
for
lesser
and
we
walked
in
with
high
hopes.
The
food
was
good
overall,
this
was
unfortunately
the
only
saving
grace
of
the
night.
It
was
a
S$950
9
course
Omakase
meal
for
two
(no
sushi
dishes
at
all),
with
underwhelming
service
that
made
the
entire
experience
feel
lacklustre.
Somehow
when
we
arrived,
it
felt
oddly
as
though
we
were
not
welcome.
Chef
did
not
acknowledge
us.
The
wait
staff
was
unenthusiastic
and
the
team
made
quite
a
few
mistakes
with
our
meals
like
adding
wasabi
when
I
had
specifically
requested
not
to
have
it
anywhere
on
the
plate,
let
alone
on
top
of
my
dish.
It
was
lovely
that
they
allowed
a
second
serving
of
bafun
uni
and
miso
soup
as
we
were
still
hungry
before
the
top
up
even
though
that
dish
was
the
last
dish
before
desserts.
It
was
my
friend’s
birthday
and
when
the
wait
staff
served
the
birthday
dessert,
she
brought
it
in
and
left
in
on
the
table
and
walked
off.
No
HBD
greeting
and
no
song.
Wow.
The
lady
at
the
payment
counter
was
just
as
disappointing.
She
did
not
ask
us
how
we
liked
our
dinner
as
she
probably
could
sense
our
disappointment
and
yet
did
not
bother
to
find
out
how
they
could
have
done
better.
I
truly
believe
that
stellar
service
can
turn
around
a
mediocre
dining
experience,
however
a
Michelin
standard
in
food
is
just
lost
in
bad
service.
Everyone
there
did
not
appear
to
take
pride
in
their
work
.
There
are
smaller
Omakase
houses
that
aren’t
so
snobbish
and
provide
beautiful
service.
There
were
many
unoccupied
seats
and
perhaps
this
in
itself
is
telling.
We’d
rather
spend
our
hard
earned
money
at
places
where
they
are
actually
genuinely
happy
to
serve.
Oh
and
they
had
tiny
insects
crawling
around
the
table
(video
proof
available).
Attached
two
photos
to
show
the
bug
in
different
positions.
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