1/5 Rajeni R. 10 months ago on Google
1.
ordered
an
item
on
Lazada,
their
online
partner
last
night
2.
sent
Abhiraame
a
whatsapp
text
soon
after
the
purchase
to
request
for
delivery
by
18
June
(within
the
delivery
range
provided)
3.
Called
them
today
re
the
request
-
said
will
check
and
let
me
know
4.
Abhiraame
then
turns
around
to
say
item
is
out
of
stock
5.
I
can
confirm
it
was
not
out
of
stock
when
I
made
the
order
and
paid
in
full
for
it
-
how
can
the
purchase
go
through
when
something
was
out
of
stock?
This
was
communicated
to
them
6.
But
Abhiraame
maintains
it's
out
of
stock,
so
choose
something
else
and
provides
3
alternatives
with
images
sent
-
no
information
on
gold
weight
etc.
No
direct
links
to
products
as
well
7.
Checked
Lazada
and
it
says
'it's
'packed
and
ready
to
ship'
when
I
checked
tracking
progress
8.
Conflicting
information
here
with
poor
customer
service
of
not
fulfilling
a
request
after
payment
has
been
made
for
a
product
that
was
in
stock
at
the
moment
of
purchase
-
this
is
in
breach
of
consumer
service
9.
Left
in
a
limbo,
just
awaiting
a
response
from
them
10.
If
the
online
business
is
not
managed
well,
customer
confidence
will
surely
decline
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