I am an old customer of SK Jewellery, particularly like their exquisite designs. SK Jewellery can be said one of my first choices. Whether it is brand name, designs or services, I never thought that such an unpleasant experience would happen to us. December 13, 2023, in between 5:00pm - 5:30pm, my friend and I went shopping happily and came to this outlet. It was her birthday month and her mother bought her a pair of earrings as a gift. My friend was not satisfied with the style, hence we was there and looking for other designs, while she didn’t mind to top up for the earrings. While my friend busy choosing her earrings with one of the counter staff, I went to another counter and looking around as I considered to get something for myself too. Suddenly my friend called me, she looked at me with pleading eyes and asked for help to find the earring stopper. I asked her what happened and she told me she accidentally dropped the stopper when she was trying on earrings. So I followed my friend back to the earring counter. I saw the staff who served my friend had “black face” and she had no intention of helping but showing her attitudes toward us instead. I was stunned because I had been shopping with SK Jewellery for years, although not all service staffs were super friendly but I have never encountered anyone with such an arrogant attitude before! I sincerely suggest that the relevant management departments treat this matter strictly. Your brand has always had a good reputation, I personally think it is not worthwhile to have your reputation ruined by various incidents. It is really necessary to train your counter staffs in correct service attitude and basic respect to others. I think my friend and I are not difficult customers. We live in a civilised city, what we want to see is that everyone can live in harmony. We are looking forward to an improved shopping experience with SK Jewellery in the near future, thank you.

Joanne Htay is very helpful, passionate, patient and nice. Her customer service is top notch, excellent and very professional. She helps me to choose best gifts for my family. I strongly recommend anyone to find her.

Joanne and Grace service excellent. They recommended Star Carat Diamond, looks very nice and also take time explain us a lot of thing about the diamond. At the end, I bought 1 diamond ring. I gave them 5start. I like them very much. ❤❤

We came to SK Jewellery at Bugis Junction to look at wedding bands and were served by Joey Low. She understood our needs and recommended wedding bands according to our liking and budget. We enjoyed the shopping experience here!

LEE YIN is a very good seller,with greater service and patient introduction for all items.Remind us to refund tax.5 stars comments!

Aylwin intro to star carat diamonds while i was looking into pure gold ring. Quite a revelation to learn on this new tech diamond and of cause the amazing price. Comparable to my own Brilliant rose. Look to consider this on my next visit.

Was served by Joanne, great service at this outlet and she is very friendly as well. Bought the star carat diamond which was recommended by her. Really beautiful and the price is within my Budget range.

Very happy to be served by Esther. Super helpful and friendly. Patient with our many questions and yes... they helped cleaned my ring bought at the very outlet some time back too! Great deals here!!

Served by Gina Lim, she is very friendly. Overall service is great and designs are also extensive:) bought wedding bands here and after a week can be collected already. Fast service

Just window shopping without buying intention. But under Miss Angie's advice and recommendations I found something I like and took the purchase as a form of investment too. Thank you Angie for the great service and patient to intro to me. 🙏🙏

Angie she service very gd and friendly deal I am very happy with you

Purchased these gold at SK BUGIS JUNCTION. Thank you Grace for your highly recommended service. Thanks for assisting me. Really appreciate it, it’s not the first time purchasing gold from SK. To be honest, I prefer their designs and got free gold rose. Thank you😊

NOTE/edit: they do get customers to leave review on google reviews (thus the high number of reviews for this outlet). But I do believe it’s mostly authentic and genuine - at least this one is. Joanne was lovely! I came to window shop and ended up buying some gold jewellery. Asides from being patient with my requests, she also was good at giving recommendations. She also took the initiative to give me water + wash my existing jewellery which i appreciate. I think SK’s customer standards are pretty solid and the other reviews speaks for itself too. Downside is that some of the jewellery here only has 1 size (the one on display) so if you want a different size - they’ll need to order and make it. This particular outlet has quite a range of si dian jing for weddings, wedding bands, and their classic star carat range. Bought another pair of earrings in addition to the rings here (which cost $199 & $399, iirc)

Alywin and Theresa are very helpful and patient in serving me as there's some issues with my payment when I bought a ring. They are also very smiley and polite throughout and they know their products very well! Will definitely come back to buy from them again. Keep up the good work, Alywin and Theresa! 😃

Very pleasant experinece with the lovely staff Jie Yi from Sk Jwellery at Bugis outlet. She gave me all the info I needed and help me to choose the right item for me and not the pricy one. M a regular buyer of the shop and the friendly staffs are onne of the reasons for my repeated visit..item quality I guess no need to mention separately

First time buying! It was an amazing experience with the help of store agent JOANNE HTAY! Thanks!

Ms Joey Low is very friendly, attentive and has done very well in suggesting SK products including the promotion 1 for 1 Wedding bands with a friendly smile😀She still serve from the heart ❤ when we are back to purchase the bracelet. Thanks Joey and keep up your excellent service.👍

Very bad customer service! Served by the lady in the picture. Went to exchange my jewelry. Ask the lady for the prices and to show me some of the white gold series around the same price point but she seemed very unbothered and whole time looking at the glass. Super unhelpful and face black until cannot. Couldn’t find one of the earrings back, told that lady about it and all I got was “then 你要找leh” (you have to find leh)and continued looking down at the glass. Where is the customer service? LOL, my friend was appalled too because she has never encountered such bad customer service at all and told me to leave. Spoiled my day. Went to the other outlets and the staff were fine, only here with this lady 👎🏻

Came down to buy the pearls for a friend’s wedding. She is the first person to welcome me and helped me with my enquiries. Great service and helpful.

Was serve by Jie Yi. She was very patience and has very well knowledge in your job. A very professional sales who was very detailed in explaining. Will definitely patronize her again.

Went to SK to purchase some jewellery for my wife. One of the the staff served us called Joanne. She is a very friendly and nice staff. Her service is excellent.

We were serviced by Joey, who was very patient with me as I went through my decision process. She was attentive, supportive and also offered her advice as well. Joey also walked us through the different areas of the shop and helped us choose the Star Carat diamond, which shone magnificently. Overall, very satisfied with the service provided today!

Thank you Candy Tan for the excellent service. The store was about to close but she did not rush through the service. Everything was handled professionally and patiently. She went to the extra mile to ensure that the bracelet is of the right fit and design. It made the experience and purchase all the more worthwhile. Thank you Ms Candy! You are a GEM!

Candy tan did a great service on explaining and friendly service ... had a great time buying star carat .. affordable price

Service is awesome....nice and friendly talk share about the this we need,will come back soon Thank you Ms.Candy Tan 👍🏻👍🏻

Was served by Candy Tan. She provide excellent service by showing us around with all sorts of design include the latest Christmas promotion star carat diamond which the worth the price.. Just purchase gold pendant which the design was cute and beautiful.. Thanks SK. Hope SK will give customers voucher.

Grace

(Translated by Google) Candy tan has a friendly service attitude♥ (Original) Candy tan服务态度亲切♥

Joanne served us star carat

Candy tan.. The services very good.. & nicely.

Candy tan

(Translated by Google) candy tan service is great😍 (Original) candy tan 服务超棒😍

(Translated by Google) CANDY TAN service attitude is very good (Original) CANDY TAN服务态度很好

Being served by Joanne. She is very friendly, nice and patience. Will definitely recommend to my friends.

👍for candy Tan

Candy Tan provide good service. So nice and friendly

(Translated by Google) Candy Tan's service is very good, kind and patient, introducing me to star carat diamond, which is bright, beautiful and cost-effective. If you are interested, you can come to Bugis junction to find her. (Original) Candy Tan的服务很好，亲切且耐心，介绍我star carat diamond，又亮又美又划算。有兴趣可以来Bugis junction找她。

Great service from Candy Tan. Graleat job!!!!

Candy Tan sv good and friendly 👍

Candy was friendly and very helpful

great excellence service delivered by Ms Candy...

Friendly and Helpfu

Ms Grace is so approachable and friendly

Good service by Candy Tan

Angel has been a great customer service guardian. She's very fast and efficient in picking a quality gold necklace that means my needs. Would recommend this place for future buys.

I was very pleased with Joanne’s excellent service.. she helped me with some of my inquiries and able to find a solution to my queries.. I really like SK jewelries and glad that ur staff are great too!! Thank u very much!!

Sean was very patient and polite! With his outstanding customer service & product knowledge, we bought our first diamond ring at SK jewellery! The team has very good teamwork as well, keep up the good work!

Patient customer service. Yoyo and the store manager did take time to explain on the details of the craftsmanship

Patient and attentive service. The sales lady Gina was very pleasant and helpful. Quite nice selection of Jewelry, both in traditional and modern designs. Bought for my daughters

Aylwin Yee good service，i buy star carat daimond，i very like

Service by Ms Gina very friendly and professional.. great customer service :) enjoyed my time selecting pendants

Aylwin Yee!Great Service by introduce very beautiful Star Carat diamond. will come back for it

GINA LIM from bugis store is very friendly and passion treat me and my wife is very patient for answer all my wife questions. In end we very happy of her service and purchase more then my budget because is worth for me not only product and also service of GINA LIM provide.

Joanne has been awesome to work with, going down to reaching out to me personally to let me know on the status of my wedding bands so that I can schedule a time without any worries. She even got the perfect sizes for us! If you’re coming to the Bugis outlet, look for Joanne. You really can’t go wrong! 👍🏻👍🏻👍🏻👍🏻👍🏻

I thought this store is one of the famous jewellery store in Singapore. The rating is high. But It was disappointed. I bought jewelleries from them. It should be PURE GOLD COIN. I checked it then at home because the seller said it's no need to open it. It is the same. So I just watched outside. she said it's 1G. I am so sure about it. The PURE GOLD COIN was just a golden Paper and just 0.1G. I asked the seller twice about the weight but she said 0.1g means 1g here!!! Later, I went to two SK Jewellery store to returned it. The sellers said it's not allow to returned it because I signed about it !!! But why not? The products were the same what I wanted . They cheated me. No thanks.

Staff Gina is very candid and sincere throughout her service. She also made me feel very comfortable the entire time, and assist with all my requests to try on many designs. Thank you and thumbs up for you x 300

Served by Joanne, the best service ever. Very patient when recommending the products to us. She always try to find the best product with reasonable price to us. Highly recommend to look for her if you are looking to buy something at SK bugis

Went here to get a Mother’s Day present for my mom, and Joanne was very accommodating and patient with me throughout, with the sweet smile that she had on her face! She also did not attempt to hard-sell the products, and I can tell that she’s purely passionate about her job. Highly recommend everyone to look for her if you’re purchasing anything from this outlet! 😊

I was served by Joanne with warm smile and kindness, had a satisfied experience and I was able to find what I like. Good service!

I was served by Ms Joanne HTay. Her service, selections & friendliness are very superb. Two thumbs up 👍 👍

Joanne Htay service is satisfactory. She patiently ran through with us the different designs and most importantly she saves time by recommending us what she thinks suit what we are looking out for.

Ms Jie Yi service was very nice, friendly and helpful. She is professional and I like here. Will come again 🥰

I am incredibly impressed with the level of customer service I experienced during my recent purchase with Tan Jia Hui. She is not only attentive, knowledgeable and is willing to go above and beyond to ensure my satisfaction in my purchases. I am really glad to be served by her and will definitely recommend my family and friends to purchase gold from her. Jiayou Jia Hui!

Was service by Lau jie yi. She was so professional to serve us. So lucky to have this kind of girl in ur shop. Will come again to look for her again if buying gold.well done SK. SUPER GOOD SERVICE!!

Joey Low’s service was excellent. She was able to give me exactly what I needed.

Joanne from Bugis Junction is very friendly and polite towards us and her service is top notch.

Attended by Grace, she is attentive and friendly. Feel comfortable for not hard selling. And CUTE CHARM!

Joey Low, very good service and very professional in providing advice and choice. Very polite and patience. 👍👍 👍

Joanne HTay her customer service very good and patient to serve me and understand what I want

Jie yi her service is very good and she is very passion end up I buy a small starcarat pendant for my friend. Good job Jie YI next time will find you again. Keep it up

Jacquelynn was very helpful when my family were there to choose jewellery. She's very patient and provide many advice, and different styles for me to try and compare. Overall experience is awesome and strongly recommend her to help you in your jewellery needs

We were to check out the Star Carat Diamond and were serviced by Joanne. She's very friendly and meticulous in showing us according to our needs and wants! Very good service.

Bought a star carat from Bugis Junction from sales rep Alex and Candy. They are very informative and learn a lot of this star carat diamond technology. Very helpful and happy with my purchase.

Purchase star carat diamond. Had a great experience with Joanne. Would recommend!

Friendly n willing to service the Customer in a great manner . candy Tan

(Translated by Google) candy Tan Kind service is very good goodgood will find her again^^ (Original) candy Tan 亲切的服务很好 goodgood 会再一次找回她^^

Candy Tan service very good, very friendly

Candy Tan good service🥰

(Translated by Google) Candy Tan is friendly I explain patiently (Original) Candy Tan is ေဖာ္ေရႊစြာ ဆက္ဆံသည္ စိတ္ရွည္လက္ရွည္ ရွငိးေပးပါသည္

(Translated by Google) Candy tan is great, buy it and get it, come later! Come on 👍👍👍 (Original) Candy tan 非常棒 有买有送 以后再来!加油👍👍👍

Good customer service with Gina, thanks for the perfect service.

Good service from Gina at Bugis outlet.

Candy provide good explanation on star carat. Will come back for jewellery in future.

Thankiu for Grace , Very good service , like her service so much

Joanne is very patient to show the different bracelet sizes available and very willing to go extra mile. thumbs up for the excellent service 👍🏼

I was served by great lady name Candy Tan. She had very good and vast experience in a trade . My warmest regards to her and wishing her all success for the Happy New Year. 👍👍👍👍👍

Selene is very friendly and helpful in serving .. I get very good service from her and love to buy from Sk jewellery again !

Jia Hui recommend me the Star Carat diamond is very beautiful and worth for money, I like her service, will come back to her next time!

I’d like to compliment one of your employees,Candy Tan,for the excellent service she provided me.Your attitude towards your work in on an entirely different level.Good going.

Thanks for Candy Tan excellent service and very patience serving! Good Job Candy👍🏻

Candy Tan is a friendly and helpful staff

Candy Tan is good at serving customers and very friendly to us. Well done. For purchasing any Star Carat rings, pls look for Candy! :)

I was assisted by Joanne, extremely helpful and patient!

Joey Low - Joey is knowledgeable, approachable and have met my shopping needs. PLEASE keep up the good works. From : Irene Ho

Joey Low. Thanks for recommended me buy star carat. Wonderful day. Thank u for a very good service & talk to me so long. Many thanks.

Good services and friendly, very worth to buy star carat diamond...👍👍👍

came to Bugis Junction SK serve by Joanne. She is very helpful and offered to clean my jewellery without buying anything from her. Will come back again and look for her as her service is very professional.

Angie Sun is very accommodating. It was indeed a fun and joyful experience. Thank you very much for the best service.

Yoyo is very helpful and patient attending with my requests. Give me special offers with as well. Will purchase again next time. 👍🏼

My recent encounter with sk jewellery (bugis outlet) was surprisingly unpleasant considering I had such a memorable first experience for my wedding band purchase @ plaza singapura outlet, hence the return. Me n my wife visited the Bugis Junction outlet on 19June to scout for her wedding gift (Si Dian Jing ) and was attended by Angie. We bought bracelet,chain and earrings, We have decided a pair earrings and was told by Angie to try on, however due to hygiene reason, we thought of making the purchase first then my wife would fit them back home. To her dismay, she realised both pair's shape aren't the same and fitting was loose due to poor workmanship. Subsequently, a call back to Angie met with such disdain response by her telling me off that WE DON'T KNOW WHAT WE ARE DOING! and I responded feeling agitated to say if she's uninterested to assist us then we will visit outlet instead. Angie called back shortly after to arrange for troubleshooting the next day and we went over once more. Upon arrival, we were just baffled by how we were treated in the outlet, Angie completely ignored us for whatever reason and ended up being assisted by another salesman Alwlyn, whom at least was helpful enough to explain that the earrings shape slight variance is due to overseas design and proceeded to help with the fitting adjustment.I know he tried his best to fit it. But due to defective workmanship,there are still some flaws. Our overall 2nd experience with SK Jewellery was really a disappointment in terms of cust service considering we made a sizeable purchase and being treated poorly during the after sales. Moreover, the inconvenience caused could be avoided and my wife's selection could've been better had Angie being upfront & more detailed about the product info since inception. Instead, my wife ended up with a pair of earrings which she doesn't seem to adore and might not wear it often due to the reasons above. I'm writing this not looking to solicit any rebates / refund for our recent purchase but merely expressing my disgruntlement on the service lapses SK Jewellery.

Very good customer services, friendly and professionalism. Keep it up Ms. Joanne!. Well done!

Thank you for JieYi efficient service, she is friendly and helpful while I’m looking for a gift. Definitely will come back again for my next purchase.

5 star service by Grace Hooi. She is such a lovely and understanding sales. She recommended the pendant and necklace that is suitable for me based on my budget. Will definitely look for Grace for my next purchase in future.

Joanne Htay is very helpful. She is swift in her services. Her suggestions also help me to decide fast what to buy.

Thanks Grace and Joanne for helpful so much... They are so patient and so professional. Really provide alot information for me. Appreciate them so much. Definitely will look for them when my next visit.

Often come here to shop but this time I went for piercing. I got pierced by Jacquelynn and it was a very smooth and not so painful process. Love the result! (Got a discount for another earring purchase too on top of it 🥰)

We are serve by jie yi and we like her service especially on explaining the gold type and what we really want. She also very attentive when we asking her the pricing and will give us options on choosing. Recommend you guys to find her to serve in bugis junction branch if you planning to get something for ur love one.

I love to shop at bugis sk cox the staff are very friendly especially joey and grace ! Love their service and their recommendations for star carat diamonds 💎 Definitely will be return to support them again. Keep up the good job .

Walked in to look at wedding gift options for a friend but jie yi’s service and product knowledge made me decide to do a purchase on the spot! Very friendly and approachable even for a customer who doesn’t know much about what she wants.

Jacquelyn Chew is very professional, she recommended the pendant based on my requirement as gift for my staff. She is friendly and courteous, a true sales person with high quality of service standards. I pleaded the management to recognise her contributions.

Hi SK! I would love to commend on Ms Joanne Htay’s service from Bugis Junction outlet! She is meticulously, patient and also very nice to all our gold needs and provided an amazing service! Good job to her and will look for her for our next purchase :)

Jacquelynn her service is very good and she is very passion end up I buy a small starcarat pendant for my friend. Good job Jacquelynn next time will find you again.

Hi SK Jewellery! This is to commend Jieyi for her service earlier. She explained me very well regarding the difference of those Pixueand the type of gold attached. I will definitely comeback to buy another gold (and will look for her) if ever.

Jacquelynn service is excellent. She is patient and assisted me to find my ideal pendant. With her expertise to find suitable pendants and necklace for me.