Michael Trio image

Michael Trio

Jewelry store

One of the Most Reviewed Jewelry stores in Jurong East


Address

50 Jurong Gateway Rd, #01-60, Singapore 608549

Website

www.michaeltrio.com

Contact

+65 6951 3296

Rating on Google Maps

4.90 (422 reviews)

Open on Google Maps

Working Hours

  • Sunday: 11 am to 9:30 pm
  • Monday: 11 am to 9 pm
  • Tuesday: 11 am to 9 pm
  • Wednesday: 11 am to 9 pm
  • Thursday: 11 am to 9 pm
  • Friday: 11 am to 9:30 pm
  • Saturday: 11 am to 9:30 pm

Featured Reviews


Frequently mentioned in reviews: ring (105) Charme (62) Trio (49) Michael (46) service (46) diamond (46) wedding (36) patient (32) process (31) experience (31)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 low thung w. 2 years ago on Google
    Thank you for Max's help (from JEM), he is very patient to explain and find the best engagement ring and wedding bands suit me and my fiancée's preferences.
    2 people found this review helpful 👍

  • 5/5 Khoo N. 3 years ago on Google
    Firstly, big shout out to Jane from Michael Trio Jem branch. Exceptional service, personable, patient and not pushy at all. Michael Trio was the first and only boutique that we had visited and we ended up making both our wedding bands and engagement ring there. A huge part of our decision making was due to Jane. She was very patient in explaining to us the various grades of gemstones, customizable options and most importantly, made great recommendations tailored for our budget. To all future couples, I highly recommend engaging Jane's services if you wish to drop by the Jem branch. Thank you Michael Trio and Jane for making our ring hunting journey a pleasant one!
    1 person found this review helpful 👍

  • 5/5 YY W. 2 years ago on Google
    From the first visit to the day of collection and eventually resizing, Charme has been very accommodating and friendly throughout the entire process! 👍🏻 Spent close to 3 hours educating us on which diamonds to choose, after understanding our budget and what we were looking for - and being flexible with us on the complimentary resizing after ring collection, to not being pushy when we head down to view the wedding band collection 💍 Really pleasant first time experience with Michael Trio jeweller so far! Will gladly return if I’m looking to extend the collection in future! 💎
    1 person found this review helpful 👍

  • 5/5 Bryan B. 2 years ago on Google
    I have nothing but the best of compliments to express of my experience at Michael Trio. I was introduced to Charme through a friend and have no regrets. She patiently walked me through the process of buying a diamond ring and gave me pointers on which aspects were more important than others (as I was on a budget). At every stage through the purchasing process, Charme was polite, sincere, and a great person to talk to. I am very satisfied with my purchase (as is my second-half) and will definitely recommend Charme to everyone considering a purchase from Michael Trio.
    1 person found this review helpful 👍

  • 5/5 David T. 2 years ago on Google
    Charme served us when my girlfriend and I visited the outlet to window shop for engagement rings. Her service was top-notch and she provided a lot of advice which helped in our decision-making. Charme also tried her best to accommodate to my proposal timeline. What we like about Michael Trio is the ability to customise the setting and diamond. The ring turned out great and my fiancée is very happy with the ring.
    1 person found this review helpful 👍

  • 5/5 Welson L. 1 year ago on Google
    Charme served us for my girlfriend and my visit to shop for engagement rings. She is highly approachable and provides useful advice based on our budget, ring setting, etc which helped us immensely in making our choice. Charme is also super responsive on WhatsApp regarding my queries throughout the whole process. What strikes out most was her commitment to accommodate to my proposal timeline, as I've planned to propose overseas. The ring turned out amazing and my fiancée is very happy with the ring.
    1 person found this review helpful 👍

  • 5/5 Kevin V. 1 year ago on Google
    Bought what I would personally describe as the perfect ring for my girl. The service here is amazing. For those who have been shopping around for a ring, you know how pushy some of them can be. Not here though. I was allowed to make my own choices, and not once did I feel like I was being rushed. Max, from the Jem branch was a real bro. Thanks for making a difficult decision a little bit easier.
    1 person found this review helpful 👍

  • 5/5 Derrick O. 9 months ago on Google
    Shawn is the one who assisted me and my girlfriend. We visited the store to see if they had a specific design my girlfriend wanted, something understated yet classy. Shawn proved to be friendly and patient, allowing us to explore various diamond options without pressuring us about our budget or questions. His service was excellent, and I highly recommend seeking him out if you visit this store. He will cater to your needs and desires. Thanks Shawn!
    1 person found this review helpful 👍

  • 5/5 Roger K. 2 months ago on Google • 96 reviews New
    Charme is very friendly.She take time to explain the difference between each product. She help customer understand the different choices with regards to the budget. Very knowledgeable on the product.

  • 5/5 Ronald S. 2 months ago on Google • 21 reviews New
    It is an awesome experience to be served by Charme. She is so helpful in my journey to get a proposal ring with my girlfriend, showing us the process of buying from Michael Trio, and the choices we can make. The ring is perfect for us, since it is customized to our size. The price is also cheaper than branded jewellers, and the workmanship is comparable. Definitely recommend couples to visit their outlet to start the journey.

  • 5/5 zih wei C. 2 months ago on Google • 11 reviews New
    My fiancée and I bought our wedding rings back at JEM Michael Trio after our previous amazing experience shopping for proposal ring with Charme. As always, Charme is helpful throughout our rings' selection process and offers invaluable advice based on our personal preferences. She keeps us updated throughout the whole process and is always ready to attend to our queries. We love our rings' designs and will highly recommend Charme for her customer centric service! Thank you Charme and team 😄

  • 5/5 Tan Hong Bin 陈泓宾 (Celsius T. 2 months ago on Google • 9 reviews New
    Shawn was incredibly experienced and took the time to walk me through every detail of choosing the perfect proposal ring. He listened to my budget and gave advice accordingly without being pushy. I was really impressed by his friendly service and extensive knowledge about gemstones. I will rate his service a solid 10 out of 5 stars! Thank You..

  • 5/5 Tan Wei Q. 7 months ago on Google • 8 reviews
    Shawn is a professional and courteous service provider who helped me find the perfect proposal ring. He patiently answered all my questions and explained the details of each ring option. He also made sure that the transaction process was smooth and that I got the right specifications for my ring. He was considerate of my proposal timeline and offered to speed up the process if needed. I had a pleasant and wonderful experience with Shawn and his service.

  • 5/5 Kim Ann T. 2 months ago on Google • 5 reviews New
    Went to the Jem branch and I was attended by Charme. Simply put, she was outstanding and her services top-notch. She provided detailed explanation and knowledge on the fundamentals of a diamond; what to look out for; what are the attributes of a good diamond; how to distinguish between a good and a very good diamond etc. She was very friendly, approachable and patient with my enquiries. That put me at ease and convinced me to purchase the diamond. The whole process, from selecting the diamond and the ring to go with it, to the customisation, and finally to the delivery of it, was seamless and stress-free. Overall, excellent services and amazing experience. Many thanks to Michael Trio and Charme!

  • 5/5 Muhammad R. 2 months ago on Google • 5 reviews New
    Charme attended to us professionally throughout our appointment with her and assuaged us that we can get our customised jewellery in the fastest time possible. She guided us patiently and it was a breeze during collection too.

  • 5/5 Lm T. 2 months ago on Google • 5 reviews New
    Went to the outlet at Jem. Charme has been of great help with helping us select our wedding bands and engagement ring! She took time to explain the different considerations to take note of when selecting, and provided excellent service throughout our time at the outlet.

  • 5/5 Daniel B. 5 months ago on Google • 3 reviews
    Visited a few diamond shops at JEM and find Michael Trio provides the most value for money diamond. Received excellent service from Charme and her staff. Diamond ring delivered earlier than expected. Extremely satisfied with the purchase and will definitely come back again.

  • 5/5 Md W. 2 months ago on Google • 3 reviews New
    We experienced amazing customer service at Michael Trio! Despite my partner’s pickiness and indecisiveness, the staff was consistently energetic, reassuring us with ‘no worries.’ This positive atmosphere enabled us to choose our engagement ring wisely, and we’re grateful that the ring we selected aligns perfectly with our wishes. A big thank you to Michael Trio for the exceptional service and the pretty ring!

  • 5/5 Aqil A. 3 years ago on Google
    The design was clear cut something that i want. It's solid and it gives the ring feeling. Choosing the perfect ring has never been easier for me. To top that off, Rain from JEM outlet, has been exceptionally professional with her choice. She makes the process of choosing a ring goes smoothly!

  • 5/5 Angel L. 3 years ago on Google
    Attended by Jane from the JEM outlet. Love how she made feel so welcome and comfortable cause its our first time here in the boutique. It was really a good and informative experience. She even went an extra mile to make this session enjoyable by telling us jokes and share some experiences while loading us with a lot of information and also working with the budget we had. Overall its a good experience and we would recommend anyone who wants to find an engagement ring or wedding bands to look for her service 💍

  • 5/5 Sean D. 3 years ago on Google
    We went to Michael Trio for an engagement ring last December and I would highly recommend them based on our experience. They had a great selection of designs to choose from and the whole team was a massive help when guiding us through the process. Special mention to Jane at the Jurong East branch who was fantastic and very patient with us! Very happy overall.

  • 5/5 Hazimah A. 3 years ago on Google
    I was very indecisive in choosing my engagement ring and my partner and I actually frequented several shops before deciding on Michael Trio. Michael Trio still tops them in terms of: - Service - Price Transparency - Ease of Buying - No hard selling I would like to especially commend Rain from Jem outlet who was very patient and helpful in answering our queries and also giving us useful suggestions. I eventually chose the princess setting for my engagement ring which was the first ring that Rain recommended to us. And that turned out to be the best decision ever!

  • 5/5 Gerentt C. 3 years ago on Google
    Best experience here compared to their adjacent competitors. Was assisted by Max, super knowledgeable and friendly chap. Helpful, not too stuffy and forced to stand like robots to serve clients. Definitely coming back here and recommending this place to everyone!

  • 5/5 Robin C. 3 years ago on Google
    I bought the ring online with the help of the salesperson Charme. She's helpful to provide advice on the diamond that meets my needs. The wide selection of diamonds and the ring selection are amazing. Price wise is also competitive. The only drawback is that the shipping will take some time, so if you are not in a rush, this store is definitely a good place to consider.

  • 5/5 Terence Y. 3 years ago on Google
    Amazing service provided by Rain from pre to post purchase, ring was of high quality and delivery was timely. Would highly recommend getting an engagement ring from them!

  • 5/5 Velin P. 3 years ago on Google
    Bought a pair of diamond earrings. Served by Jane and Charme who are both very patient and attentive to my needs. They are also very detailed in explaining the various kinds and shapes of diamonds. Extremely impressed by staff customer service. Excellent job! I am already thinking of going back for my next purchase! 🙂

  • 5/5 Chee Kiang H. 3 years ago on Google
    We went shopping for wedding band and a pair of earrings as a gift for my wife. Jane, who served us, was attentive to our needs and made our shopping journey a rewarding and pleasant experience. We had quite a number of requests for our wedding band but we managed to get what we want thanks to Jane’s persistence in searching and recommending what we felt was our ideal wedding band. We highly recommend Jane if you are visiting Michael Trio @ JEM

  • 5/5 Jessica T. 3 years ago on Google
    Shout out to Jane who has been extremely patient and helpfully throughout the selection of our dream wedding rings. Thank you so much for the amazing services!

  • 5/5 Wei Lun O. 3 years ago on Google
    Attended by Jane, she is very helpful, knowledgeable and informative. Highly recommended.

  • 5/5 Justin L. 3 years ago on Google
    Remarkable diamond ring and wedding bands shopping experience with MT Jem. Charme was professional in assisting me and my wife choosing the right rings and diamond. Definitely highly recommended.

  • 5/5 Brian T. 3 years ago on Google
    Charme was extremely knowledgeable and patient in educating us about the 4Cs. Had a great experience choosing my engagement ring.

  • 5/5 chee chang c. 3 years ago on Google
    Great customer service, well done Max and Jean! Will definitely come back for my second purchase!

  • 5/5 Lywin N. 3 years ago on Google
    Great service by Jane and their teams in Jem outlet. I really love the engagement ring ^^

  • 5/5 Zi Liang N. 3 years ago on Google
    Sales assistant Charme was very helpful in selection and understanding of the diamond! Will come back in the future to buy other accessories! 😁

  • 5/5 Pink H. 3 years ago on Google
    I love this beautiful pink cutie and appreciate Jane's wonderful service! Thanks for everything :)

  • 5/5 Sean L. 3 years ago on Google
    Purchased my engagement ring from Michael Trio JEM outlet and was attended by staff Jane. She was extremely friendly and helpful in giving advices and opinion on the suitable diamond and settings for a perfect ring for me. My fiancee love the ring and definitely will be coming back MT for our wedding bands.

  • 5/5 Jamie T. 3 years ago on Google
    Visited the Jem outlet and was attended by Charme. She is experienced, friendly, patience and helpful throughout the entire process. Knowledgable and provided great explanations on the types of wedding bands we are looking at. Highly recommended! :-)

  • 5/5 Gareth C. 3 years ago on Google
    Satisfied and excellent purchase

  • 5/5 Chua Zhen Y. 3 years ago on Google
    Having a good experience at Michael Trio. Charme is very helpful and professional!

  • 5/5 kc C. 3 years ago on Google
    Staff was friendly and knowledgeable. Highly recommend

  • 5/5 Ng Jing K. 3 years ago on Google
    Jane is very patience in guiding my purchased and explain very clearly. Every visit was welcome warmly. Had the best experience with Michael Trio! Thank you Jane!

  • 5/5 Muhammad Haidhir Mohd N. 3 years ago on Google
    Highly recommended

  • 5/5 Joel G. 3 years ago on Google
    The staff was very helpful eventhou it’s on a tight schedule but they managed to help me to get thru it and get it done on time for my proposal! Happy for the service as well as the diamond ring for my proposal the design was flexible with varies choices mix and match till you get the best of your version!

  • 5/5 Alvin Q. 3 years ago on Google
    It was a pleasant experience choosing proposal Ring at M.Trio @ JEM. Would like to say thank you to Jane who was really patient thru out my selection of the proposal ring for my fiancé. She was very polite, and also knowledgeable about diamonds and jewelry. It was very nice of her to assist us choosing a proposal ring base on our budget & from a female perspective (Unlike some other store where the salesperson are really pushy and literally reading off the script) A really friendly and nice salesgirl. Would recommend anyone looking for a proposal ring to look for her at M.Trio JEM. Me and my Fiancé is really satisfied!

  • 5/5 Rui X. 3 years ago on Google
    Thank you Rain for the exceptional professionalism in guiding me during my purchase of the engagement ring. The excellent communication and advices given by her allays my worries of not being able to choose the ideal ring. Nonetheless, I am very happy with my purchase. Good job Rain!!

  • 5/5 Eugene Y. 3 years ago on Google
    Charme was really professional

  • 5/5 Kiddo T. 3 years ago on Google
    The staff at Jem outlet is very helpful and explain the details. The ring is very nice and reasonable price.

  • 5/5 Keng Wee N. 3 years ago on Google
    I was attended to by Jane at JEM. She's absolutely patient in explaining all of the characteristics of a diamond and I felt that I have gained very valuable info with regards to the manner in choosing the right diamond. I will be going back to purchase my wedding bands with Michael Trio too. Cheers.

  • 5/5 Allen T. 3 years ago on Google
    Charme who served me is very professional and helpful. She educated me in depth on the knowledge of diamond and help me to select the diamond that match my budget. I am very satisfied with the diamond ring I purchased. It is very beautiful and sparkle brilliantly. My fiancé and I also purchased a pair of wedding bands here. Jane who served us help us a lot to decide the perfect wedding bands for our wedding. I also bought a rose gold bracelet served by Charme for my fiancé as her birthday gift. The bracelet is very elegant and meaningful with 3 infinite loops to signify our unending love.

  • 5/5 NICOLE T. 3 years ago on Google
    The sales consultants were incredibly helpful and attentive. It made my visits and purchase satisfying!... thank you

  • 5/5 Sebastian H. 3 years ago on Google
    Purchased wedding band from Michael Trio too, served by same person Charme, whom is also the one i gotten my engagement ring from too. Great service!

  • 5/5 Wayne C. 3 years ago on Google
    After purchasing the proposal ring, we decided to get our wedding bands too as we were deeply impressed with the professional advice and warm service of Charme. Our decision has been proven correct once again, as Charme has been dedicated in delivering exemplary customer service, offering her advice to us and answer some of the burning queries that we had! Kudos to her!

  • 5/5 bernard a. 3 years ago on Google
    Staff is very friendly, and helps the customer to understand all aspects of the diamond and will spend the time to help customer to find the right diamond and the right setting under the right diamond. Charme has been very helpful in helping me find the right diamond and to provide updates and follow-up on the delivery of my ring under a tight schedule in time for my proposal. Thanks Charme!

  • 5/5 Jay Y. 3 years ago on Google
    Great service provided by Jane from Jem outlet. She gave very helpful advice when selecting the ring and was very patient throughout.

  • 5/5 fu p. 3 years ago on Google
    Fell in love with the rings from Michael Trio. Chose the heart shaped setting. The way the ring sits on the finger is so classy and delicate! Thank you Charme and Jane for their assistance. Really two of the most patient and knowledgeable staff around.

  • 5/5 Zhi cheng O. 3 years ago on Google
    Went to Michael Trio @ Jem and was served by Rain. Excellent service from her as she took time and effort to explain on the diamonds. She was very patient and not pushy hence i bought an engagment ring on the spot.

  • 5/5 Isaac C. 3 years ago on Google
    Charme’s service was impeccable. She was patient in explaining the details of the diamond and setting. Moreover, because of my busy schedule, she was willing to accommodate my time and was pleasant throughout the whole process. Would highly recommend to others.

  • 5/5 Mervyn H. 3 years ago on Google
    We were shopping for a wedding band and was served by Charme. Charme was patient and detailed in showing us the designs. The designs were modern and simple, which were what we were looking for after shopping at different jewelers. After buying the bands, Charme was responsible in updating us the progress and helped us to expedite it in time for our wedding. It was a truly great experience with Michael Trio and Charme.

  • 5/5 Theo 2 years ago on Google
    We had a very pleasant visit at Michael Trio JEM in looking for an engagement ring and had found really nice pieces but this one stood out to us. We loved how brilliant it shines when you wear it and comfortable aswell. Charme did a really really good introduction regarding the designs and the kinds of diamond rings had also to give kudos in how she had attended to all our requests in providing and showing all the types of rings that we were interested in. Very courteous, prompt and professional in providing their services and products and had also given us all the necessary details. Thank you so much and we will be definitely see you again soon!

  • 5/5 Hamdan H. 2 years ago on Google
    The staffs at Michael Trio were helpful and knowledgeable. They were able to meet my criteria for the ring in terms of design, quality and budget. Everything went smoothly and i received the ring earlier than expected. Overall, I am satisfied with their service and the item purchased. Thank you!

  • 5/5 Min Min Myo L. 2 years ago on Google
    Michael Trio JEM 👍 I was able to do right choice for my earrings. Smooth process. Excellent customer service. Max is knowledgeable to his field. And customer centred. Overall, satisfied buying my diamond earrings from Michael Trio JEM💎.

  • 5/5 Billy S. 2 years ago on Google
    When down to understand more about Rings. Was assisted bt staff "Charme" She was very patient in helping me understand more about the different types of diamond and i am very greatful for that. She help me understand diamonds and rings and recommended me on the selections offered. I am very happy to say that Micheal Trio is doing great to help customer understand Ring especially for Men like myself which have 0 knowledge .

  • 5/5 Wendy A. 2 years ago on Google
    We have been looking around for our wedding bands but we managed to find a design to both our likings here.. Simple yet classic. The staff at Jem are also quite helpful and patience.. 👍

  • 5/5 thythy 2 years ago on Google
    Thanks to Jane, I got my first diamond ring and she totally understand my needs and her service is excellent. Clear introduction of the product and price, super patient to look for the best diamond for me (she spent almost 2hrs and no hard selling at all). I got a pleasant shopping experience with Michael Trio.

  • 5/5 Victor L. 2 years ago on Google
    Jane was very professional & helpful in assisting me with picking the right ring, especially its my first time purchasing diamond. highly recommended, thank you again!

  • 5/5 darren w. 2 years ago on Google
    Jane from JEM outlet approached us during our first visit and has been very helpful and very professional. The whole buying experience was so smooth, every step was updated timely to me. My fiancée love the ring so much!

  • 5/5 Yong J. 2 years ago on Google
    Good customer service and very patient staff. Good Job charme.

  • 5/5 G. G. 1 year ago on Google
    Charme was the first person who served us when we were hunting for my engagement ring. She has left such a deep and good impression that after checking out other stores, I still went back! She was so genuine and professional. No hard selling and was very honest with her opinion on which ring suits me best. Also, she was super patient with all our enquiries and really went out of the way to assist us throughout! Thank you so much Charme! It’s been 8 months and I still am very happy with my ring(: Value for money: 5/5 Reasonably priced: 5/5 Professionalism: 6/5 Satisfaction: 10/5

  • 5/5 Azlan Ithnin (. 2 years ago on Google
    We came with zero knowledge about stones and were pleasantly surprised at how accommodative Jane was in her explanations and recommendations that led to our finalized choice of ring specs. Really happy with our purchase, will definitely recommend to others.

  • 5/5 Zhi Kai L. 1 year ago on Google
    Customer Service is very good. good experience buying my proposal ring with Michael Trio! They are very patient in explaining and assisting me in choosing the diamond i want.

  • 5/5 Serena S. 2 years ago on Google
    We bought our engagement ring and wedding bands from Michael Trio. The design was customized to my liking and the services provided by Charme was the best! She was so friendly and knowledgeable about diamonds and she made our whole ring buying experience a very pleasant and enjoyable one. When I returned to the store to wash my ring, she made sure to check that it was really clean and took time to wash it for me thoroughly. I am very impressed with her professionalism and customer service. Highly recommended!

  • 5/5 Bosco K. 1 year ago on Google
    Managed to source a natural diamond with D color grade, internally flawless clarity with excellent cut grade, and paired it with a rose gold ring design, flanked by 18k diamonds on each side of the ring. Being 1st timer, Max was patient with my queries and requests, and the ring managed to arrive in time for my proposal. Many thanks for the tips, buying experience and sourcing such a rare diamond!

  • 5/5 hngchn 1 year ago on Google
    The designs are simple and nice, so much so that we bought both her engagement ring and our wedding band with them. The staff are also friendly, knowledgeable and offer personalised, honest and helpful opinion.

  • 5/5 NEEK 1 year ago on Google
    Extremely pleasant with the shopping experience! My first purchase and it was a good one! Was attended to by Max and Su Ling during my visits there, and they were extremely patient and informative with their explanations. They also gave me excellent estimates to the timeline of my order and assisted to show me that everything is in order!

  • 5/5 Sabrina S. 1 year ago on Google
    Love that Michael Trio offers lab grown diamonds as an alternative. Charme from the JEM branch helped us out tremendously when we wanted to get our engagement ring, wedding bands, a necklace and ear studs. She was very helpful in sharing information and tips to guide our decision. For the engagement ring, they are also very flexible in that you can choose to design the setting if you want something very specific. Highly recommend giving them a try if you're looking for some jewelry.

  • 5/5 Sean O. 11 months ago on Google
    Thanks to the sales consultant Max, I had the best proposal rings experience from Michael Trio @Jem. No hard selling at all and it was pleasant journey to workout my customization rings. Worth for the price and quality of the products they offered. He did explain to me the overflow of the purchase process and expected timeline. Well versed in transparency and great articulation from the customize design.

  • 5/5 Wsh T. 11 months ago on Google
    Met Shawn at Jurong East outlet. Customer services and sales experiences are top notch. No hard selling, no pressure and very patiently explain the different products that MT has to offer. He even recommended alternatives and suggestions to guide me when the unknown arises. Overall Shawn is very sincere and understood what his client wants which is rare these day's. A very comfortable and smooth transition, would highly recommend MT.

  • 5/5 Tan Wei L. 1 year ago on Google
    Awesome service from Shawn! MT is really lucky to have you as their employee. Please continue to work hard and continue the level of service you have provided to us. When we visited MT JEM in Feb, he sat us down and went through the 4Cs of a diamond. After understanding what my fiancé wanted, he started to explain to us the pros and cons of different ring designs. Throughout the process, he was extremely polite and never at anytime pushy about sales. Instead of only securing our engagement ring on our first visit to MT JEM, we secured our wedding bands as well. Thank you Shawn for saving us a lot of hassle. Wishing you success in your career in the jewelry industry.

  • 5/5 Irwin O. 1 year ago on Google
    Found them after some recommendations i saw on Reddit, and didn't disappoint. Order came earlier than the estimated date. Thanks a lot! Many thanks also to Shawn who was very helpful throughout the whole process, including providing detailed explanation of the diamonds and the ring itself, as well as well-thought recommendations based on your budget and your design of choice Will definitely be recommending also to anyone looking for any engagement rings, and I will definitely be back to look for wedding bands.

  • 5/5 A J. 1 year ago on Google
    Great service level and lovely ring collected, thanks to the patience of Charme who provided very informative details on diamond specifications to us.

  • 5/5 MattHJH 1 year ago on Google
    Great service and support from Charme. No issues with delivery and highly responsive through the entire process. I highly recommend MT if you are like the settings here.

  • 5/5 Sijia W. 1 year ago on Google
    Shawn was very patient and nice throughout the whole ring purchase process. Felt comfortable listening to his advice on rings, no hard selling at all 😊 Purchased my wedding band with Michael Trio, and it turned out really pretty and dainty. Thank you Shawn once again 🤗

  • 5/5 feinian t. 11 months ago on Google
    We purchased proposer ring at Michael Trio Jem. Sales person “Ms. Soo” was very patient to explain about diamond rings and assist me through out all the way. Received faster then the period given. thanks Michael Trio.

  • 5/5 Mei Jun P. 7 months ago on Google
    Shawn is friendly and patient with us with the explanations for our doubts in purchasing our wedding ring. He has the knowledge and the ability to guide us throughout the process and provide us suggestions. Recommended place to purchase with such kind staff. Designs of rings,etc is pretty nice as well. Keep it up! 💪🏻

  • 5/5 Tan J. 7 months ago on Google
    The lady who assisted us ; CHARME provided her expertise and communicated exceptionally well. She patiently explained the scopes of the engagement rings & wedding bands with ease and professionalism. As a first time ring buyer, I am glad to have been welcomed by CHARME and will be recommending my friends over to her at Jems Micheal Trio👍

  • 5/5 Jonathan C. 7 months ago on Google
    The service is good and prompt. The staff is very helpful in providing updates to the ring delivery. Ring design is nice and affordable.

  • 5/5 David P. 7 months ago on Google
    Through the process of choosing the ring, i was well assisted and max was very patient and helpful in showing every option and choices available to make the perfect choice of ring ive been aiming for. Would come again for the wedding bands

  • 5/5 Hayley 6 months ago on Google
    Glad to have Max as our consultant. He explained the characteristics of natural and lab grown diamond. He catered to my needs and wants. Due to my thin finger yet big knuckle, he patiently tried and retried a range of ring sizes and suggested a suitable size. One of the reasons we will go back to Michael Trio again is their congruence. He let us know the consequences of resizing for certain ring sizes after placing order e.g. extra charges, longer waiting time. Got the engagement ring in a month!

  • 5/5 Lee Yu K. 6 months ago on Google
    Had a really excellent experience with Charme! She was really patient and detailed throughout. Also, I could really tell that she was sincerely looking out for the customer's need instead of trying to push any other diamond or ring to the customer. Exceptional service!

  • 5/5 Linus 6 months ago on Google
    Shawn was very patient and efficient during the whole process. He was also very professional throughout. I would recommend those who want to buy jewellery to pay a visit to this outlet.

  • 5/5 Nivedha T. 6 months ago on Google
    Had a super positive and pleasant experience. Charme from JEM outlet was extremely helpful and honest with her feedback on my enquiries. She was super knowledgeable and guided me through the process of picking our rings. She ensured with great dedication to follow through with our sizing request. The designs available were beautiful and well crafted, made the entire process every seamless and stressfree. Really grateful for the wonderful service rendered.

  • 5/5 Scheerder E. 6 months ago on Google
    Charme was nothing short of excellent. She was very knowledgeable and explained everything in such detail. I came by initially in search for an engagement ring. I was impressed by her service and professionalism so much so that I recommended my Fiancée to get our wedding bands from here as well. We happily recommend this store. Wonderful service and great value. Thanks again Charme!

  • 5/5 Glacier C. 5 months ago on Google
    Amazing service by the staff there, would like to commend Charme especially for her patience and great service. Assisted us and helped to expedite my case of bringing the product into the store for me to try knowing that my wedding is coming up very soon. Thankful.

  • 5/5 ramsey t. 5 months ago on Google
    I was served by Sean from Jem and he was very detailed in explaining the different rings available and which type should I proceed with for an engagement ring. Always very responsive and provided close follow ups on ring customisation Status. Recommend to consider Michael trio for engagement rings and wedding bands.

  • 5/5 Jing Kai N. 4 months ago on Google
    Charme from JEM has been very professional and detail when assisting me in selecting the diamond and settings. She has go through thoroughly in the hearts and arrows within my budget for the pure hearts selection. Very prompt update each time when there is progress in the process.

  • 5/5 C A. 4 months ago on Google
    Outstanding Service from Charme at Michael Trio JEM! My wife and I had an incredible experience with Charme at Michael Trio JEM. She guided us with expertise and enthusiasm, helping us find the perfect wedding bands. Charme's knowledge, warm demeanor, and attention to detail made the process enjoyable and stress-free. We left with beautiful rings and wonderful memories. Highly recommend Charme for a personalized and exceptional jewelry shopping experience! - Carl

  • 5/5 Yu H. 5 months ago on Google • 1 review
    Everything is smooth from the start till the end with the excellent assistance from Shawn. From his knowledge with selecting the diamond to our liking while giving us the best price and his patience towards us in explaining everything we have to know in choosing the right ring for us. It have been a great experience with Michael trio and Shawn.
    1 person found this review helpful 👍

  • 5/5 Woon Min T. 3 months ago on Google • 1 review New
    Was attended to by Shawn. He is very detailed and patient, making sure I make the most informed decision for my purchase. Overall, it was a pleasant experience shopping for a ring here, and great after-sales service provided too.

  • 5/5 Low Zhi H. 2 months ago on Google • 2 reviews New
    Went around a few shops, and found Michael Trio to be the most flexible and value for money. I am able to customise the rings, which widens up my options compared to other shops where I was only to be able to choose from a few pre-set ring for a specific ring setting. I am also able to view the diamond in great detail on their website, (you will need to get the remaining details through their salesperson). Was attended by Charme who is very friendly and knowledgeable about diamonds. She provided invaluable assistance to choosing of diamond, and is able to answer all questions I have about diamonds as compared to other shops who struggled to provide good advice. The only mishap was that the selected diamond fell below the standards of pure heart series. I was fortunate and appreciative to have Charme who took the initiative to inform me about the situation and promptly follow up with alternative diamonds recommendations. It was a stressful situation at that time, especially as I have paid the deposit. Charme's quick and swift response help to salvage the whole situation. I have also notice that ideal and aset scope images have been added to their diamonds on the website, which I believe is an improvement as a result of this situation.

  • 5/5 dennis c. 3 months ago on Google • 2 reviews New
    Was attended by Max at JEM outlet. He was very patient and knowledgeable when assisting me with the engagement ring. He also helped to expedite the process, ensuring that i got the ring in 1 month+. The entire process was seamless and stressfree. Really grateful for the wonderful service rendered!

  • 5/5 [email protected] 8. 2 months ago on Google • 2 reviews New
    I recently purchased a wedding band from Michael Trio, and I couldn't be happier with my experience. From start to finish, the process was smooth and enjoyable. The quality of the ring surpassed my expectations. The craftsmanship is impeccable. The staff , Charme at Michael Trio were incredibly helpful throughout the entire process. She took the time to understand what I was looking for and provided valuable guidance in selecting the perfect ring. Their expertise and attention to detail made me feel confident in my purchase. Additionally, the delivery was prompt, and the ring arrived securely packaged, ensuring its safety during transit. Overall, I highly recommend Michael Trio for anyone in search of high-quality jewelry and exceptional service.

  • 5/5 Lim Dao W. 2 months ago on Google • 2 reviews New
    Amazing service by Charme at the JEM branch. Very detailed and professional explanation given during the selection. And is full of enthusiasm and energy. Highly recommend!! Thank you Michale Trio and Charme once again for the help in the choosing of proposal ring!!


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Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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