this is the worst clinic you can visit The doctors are unprofessional; full of locums, eyes and mind on the soccer match playing on the screen while attending to patients. it’s a 24h clinic yet I was rejected twice for consultation because either the clinic is closed (YAH a 24h clinic is closed), registration is full (how can 24h clinic close just because they are doing vaccination??) and we are talking abt just a few patients waiting? the interior of the clinic is so small and packed with items bound for fire hazard; counter staff change multiple times and incredibly rude, it’s just a terrible clinic one should never visit. this clinic does not deserve even 1 star.

Waiting time was short. Staff friendly. Doctor caring and professional. Explained my situation to me and gave good advice.

I will rate 0 if that is possible. WORST CLINIC IN SINGAPORE. Never go there even if it’s urgent. Staff attitude is terrible with no sense of urgency. NOBODY answers the line even if you call a million times. My domestic helper went for a swab test as she tested positive on self swab and an official swab test is required for SHN facility as I do not have enough rooms with toilet for her to self-isolate. I have 5 kids living in the house with 2 elderly and I specifically told them my situation asking them to help to expedite on the submission. 4 hours later MOH was still telling me results are not uploaded and they can’t send the conveyor to pick up my helper to the facility without the result. Note to staff of this clinic, if you hate your job that much, quit. Patients don’t deserve your rotten attitude and behaviour and super bad service, risking the lives of others especially during this covid times.

Expensive and indeed, poor service at the reception. I don’t get why the need to be rude, if you’re sick of your job, don’t vent it on another person. Just change your job. I got my vaccination booster yesterday and came in today to get an MC. During the vaccination, I had asked the doctor for an MC because the previous two doses of vaccination had me aching all over and having on and off fever. However, the doctor asked me to come back the next day again if I really am feeling unwell. I did that, and came across this super rude dude with a man bun. I was then told that consultation is $75 before medication. This is crazy. Having went to only private clinics all my life, I have never seen such crazy pricing. It was usually $50 with medication. Not recommended to come here for anything other than government subsidised treatments.

This is indeed the worst clinic in Pasir Ris. For better alternatives please see the other clinics to the side. I made two visits within 3 days for a high grade fever. The 1st visit was okay, no issues with the doctors or staff. The 2nd visit however, the doctor simply didn't bother to check my previous medical report (literally 2 days ago from the visit), only took my temperature and decided what his diagnosis was going to be without further inspection. At this point he also tried to give more of the same medicine I already had, antibiotics included, as he simply didn't bother to check the report from the previous visit. When he did check the report however, it stated that I was COVID positive when I had tested negative at the clinic (MOH SMS also stated negative). This resulted in waiting about 15 minutes for an ART test, and perhaps another 15 minutes before 'reconsulting' the doctor. At this point I insisted on a blood test, as per the direction of the doctor I saw on the first visit, as he suspected that it could be dengue fever. So this doctor on the 2nd visit drew my blood, and said that the results will be let known to me by the end of the day. Well, the results have yet to come. No one picks up calls to the clinic. Truly a waste of resources. Note that this review is anecdotal and reflects my horrible experience.

accompanied my sick family member to this clinic to consult a doctor. they were very weak and tired already, unable to stay awake anymore. waited for 2 hours and still haven't seen the doctor. when ask the receptionist what was going on, they said that this clinic prioritises people getting their booster shots over those who are actually sick. i think this is ridiculous and potentially risky for others, because what if the sick patients are covid positive? you're going to make them sit / stand outside for hours and spread it? apparently we were not the only ones who had to wait long hours, some have waited for more than 3 hours, they've been waiting since the sun was up until the sun go down!

Since I one of the patients here I was treated very well by all the doctors here. The clinic assistants also very polite and caring.I hope they continue working here Thank you very much

absolutely flabbergasted by the shockingly low reviews. i personally a very enjoyable experience at the clinic. the receptionist was friendly and the doctor was incredibly caring too! he showed genuine care and concern for my medical needs as well and was very patient.

What is the objective of visiting clinic? Ans: To consult doctor for whatever illness one may have. Why visit this clinic instead of other government or private clinic nearby? Ans: Because this is one of the few clinic which provide 24/7 medical services. Is this clinic cheap? If I have a tight budget then I would have visit a government clinic. My Other Feedback: Ask yourself the above questions before you visit this clinic. There are not many clinic in Pasir Ris which provide 24/7 service. Government clinic staff sometimes will reject you or ask you to come back in the afternoon if not appointment. How can one know when he/she is unwell by booking appointment one day ahead? Most of the private clinic will ask to come back after lunch even though the operation time are still on. So in my opinion, if you need a 24/07, then this is it! I visited this clinic often and Doctor Locum is a meticulous and caring. I would surely recommend my family and friends to visit this clinic. Thank you.

Upon arrival, I experienced a delay in consultation due to the unavailability of the doctor, and when the examination took place, it seemed rushed. I was prescribed a one-day medication, with the suggestion to return for a follow-up if necessary. Upon receiving the prescribed medications and reviewing them, I noticed that some were intended for conditions I hadn't presented, which raised questions about the accuracy of the diagnosis. Subsequently, as my symptoms persisted, I returned the following day as advised. To my surprise, I was asked to undergo another examination and was expected to make an additional payment. I appreciate your attention to this matter and kindly request a thorough review of my case. Clear communication and accurate diagnoses are crucial for patient satisfaction and well-being. I hope we can resolve this issue amicably. Thank you for your prompt attention to this matter.

The staff at the clinic were very nice and the service was very efficient. The vaccination procedure was done very quickly from check-in to billing - I did not have to wait long at all.The doctor also detailed oriented to check my medical history and explain the procedure to me before it started. I would recommend this clinic for your medical needs and I would go back for sure.

The waiting time was reasonable. Doctor was attentive to my needs. The only thing I would like to comment is the housekeeping of the clinic. The multiple boxes at the walkway to doctor's consultation room is quite unsightly. Noticed some in doctor's room also. Seems disorganised and unhygienic.

It was a pleasant visit. The clinic assistant was attentive and work efficiently in registration and medicine dispense all by herself. Doctor could explain and advise in proper manner. My allergy has improved a bit after a day of medication. Hope will recover fully without visiting the clinic again.

Doctors here are informative and polite. Front desk staff on the other hand are extremely rude. They give off the feeling of “why are you here” and even reply curtly to questions. As staff representing the clinic, you should know better how to uphold yourselves. The 2 stars deducted are purely for the many encounters of rude front staff who seem to hate their job.

I have visited a couple of times to the clinic in the past week and have met 2 GPs. They both were very pleasant and addressed the issues diligently. While the staff at reception was fine, they can a bit more warm. All in all, I think the clinic has made efforts to address the issues highlighted in the prv google reviews.

Even though the clinic was advertised as a 24-hour facility, it was closed when I arrived. I called to inquire about the situation, and a lady answered the phone, explaining that they were changing shifts and I would need to wait for 35 minutes. The receptionist at the clinic, a Malay woman with a tattoo on her right chest, was impolite and had an unfriendly and irritated tone of voice. Despite being the first person to arrive at 6:45 am, I found the main door locked. So, I sat on a chair placed directly in front of the locked door. When she finally unlocked the door and came out, she rudely told me not to sit there and pointed to another chair, asking me to move aside. Then, in a rude manner, she said, "Didn't you see the box placed on the chair? You're not supposed to sit there. Don't sit in front of the door." However, when I arrived, there was no box on that chair, so I firmly told her that there was no box, and I hadn't moved any box from that particular chair. She then proceed to put the box back on that chair. Afterward, she asked if I had visited the clinic before, and I replied affirmatively. Her next sentence to me was, "Since you've been here before, you should know that you have to wear a mask, right?" I was taken aback and replied, "Excuse me, I just came from a funeral. Can't you provide me with a mask?" As a clinic receptionist, her level of service was disappointingly low. After my visit, I read through past reviews from other patients and realized that many had provided negative feedback about the same clinic staff. I genuinely believe that the clinic management should take action regarding her poor service. Apart from that, the female doctor's attitude was fine. However, when I informed the doctor about the receptionist's rudeness, she simply responded with an indifferent "oh, okay." Perhaps she couldn't do much about it.

The doctor was very unprofessional. Told him that my whole family got covid and I likely got it as well as I’ve got the symptoms. He did a check using his stethoscope but it was done so quickly that I doubt he actually really checked. When asked if there was something wrong, he simply replied “don’t know, maybe covid.” Honestly this is one of the worst clinics ever due to how unprofessional some of the doctors can get.

Doc was really fast and gave immediate medication for symptoms. Thankful that there was no crowd on Sunday as it was a real emergency

I think someone should write in to the doctor authorities and IRAS. I experienced all the horrible things mentioned by other reviewers. In addition, they wanted to take the height and weight of my boy but I was asked to do it myself and even turn the machine on myself. Then comes the two points at beginning. 1) On top of consultation. There is a charge called Practice Costs. My boy just have a runny nose. Doctor did nothing special, just check his breathing and his throat. I have never encountered this my whole life. 2) I am charged GST. The price shown does not adhere to GST guidelines. Nothing at the payment desks shows it GST registered. Price of consultation stated $35 that's all. A cough syrup and phlegm tablet ends up at $65.20 cos of Practice charge and gst. Definitely not returning and will report to authorities if I could find time.

No queue during my visit. Super fast and was called in immediately. Medication was issued fast without fuss. Although on the expensive side it safe a lot of time and are very professional. Have visited before at other times with long queue of more than 10 pax, still the waiting time was short, about 30-40 mins. You try others or polyclinics you’ll really appreciate the differences.

I would like to compliment Hanah on her incredible dedication and commitment for my smooth visit to the clinic. Her tireless efforts in providing prompt and courteous customer service even during the wee hours of the morning are truly remarkable. No joke here, very exceptional work ethic and professionalism. Keep up the great work! Pleasant exp!

Worst experience I've ever had at a clinic!! Visited the clinic at 10+pm (presuming it's a locum that was on shift). He was so unbothered by what I had to say - kept looking away, looking at his phone, and was not listening or checking on the symptoms that I had. He kept telling me "possibly", "it could be", "I'm not sure, but maybe yes".. Also, the clinic is also really untidy and unhygienic which made me feel really unsafe. The doctor also looks really unkept.. I would've expected a bare minimum from a 24hr clinic but this just was not it - made me feel like I really needed to visit another doctor for a second opinion.

Went there on 17/6 around 3+pm, luckily no queue. Less than 5 min my # was called. Doctor on duty was friendly and after diagnosis, less than 5 min was out from the room. Wait another 5 min got my medication. Previously just to dispense medicine it took longer time but now very fast and efficient. Thank you all. Keep up with the good work . Very happy patient.

Counter staff was ok. Went in told doc I had sore throat and fever he just stop me from sitting and was so scared of me as though he just seen a ghost and keep on saying now many covid cases then before anything I am out from his room. Less than 20 seconds I am chased out by the doc. Why be a doc if u are so scared. No care at all

Terrible clinic with rude service. Clinic that is only interested in profit, not interested in helping the sick. Refuses swab tests for patients with suspect of covid

Contrary to all the bad reviews, my son's experience at the clinic was good. My boy had bad abdominal pain on 15 Jul 21 night. I called the clinic at 11.25 pm. Call was answered promptly. Advised 4 patients in Q. We reached clinic at 11.40 pm and registration was quick. Counter staff is friendly. He saw the doctor within 15 minutes. Dr Foo is professional and reassuring. He took his time to explain the possible reasons for the abdominal pain and what to do. We left the clinic at 12.15 am. Thank you for a smooth consultation.

Doctors are very friendly, they are extremely capable and empathetic. The same cannot be said for the counter staff. Went there twice over the last 2 weeks, one for myself, and one for my wife. Both times they missed us out for the swab test, causing us to wait an additional hour for nothing. If we didn't check with them, we'd have been waiting for the whole day. Counter staff have no idea what's going on, just want to talk and use their phone

Worst clinic I've ever visited. Front desk staffs are rude and they don't like their jobs. 24hour clinic is closed and they don't see patients at certain hours and asking to come after few hours. That too we need to go in person to hear that they don't see patients as they never pick up the phone. Doctor said he will give MC, but the front desk people forgot to give along with medicines. As usual they don't pick up the calls and I need to go again.

I think the ratings I read is fair. I do give it a 1-star. Was referred to go there to do a "SASH" after seeing a doc a few units away. The receptionist told me to come back at 2pm, I was there at 12.30pm or so. I gathered is lunch time. It shouldn't be termed a 24 hour clinic then (I supposed is difficult to run one but if is not a 24hr clinic, don't term it so.). She then told me it is not necessary to do a a swab to report to MOH as it is no longer required now that the borders are open & there is no check on it. While it is a fact, I didn't expect to hear from a designated SASH clinic. Disappointed.

Such a horrible experience!! This is really the worst clinic I've ever been to. My son went there at 9pm to clean a wound on his hand, after waiting for a while he went to consult the doctor but the doctor simply said he couldn't dress his wound for him since he wasn't the attending doctor who cleaned my son's wound the previous night. What kind of service and doctor is this who can't even practice a general wound dressing? He literally spoke to my son for less than a min and charged him $85 consultation fee for that. What a complete RIP OFF!!

Wouldn’t have come here if I had the choice. While the reception staff was ok enough, the doctor was the worst doctor I’ve ever experienced in my life. Definitely, definitely not a people’s doctor. I’m in my first trimester and tested positive for covid by ART. I wasn’t feeling well (fever, runny nose, cough) and wanted to get advice from a doctor together with medication and PCR. The moment I went in I was chased out in a very, very rude and condescending manner. He didn’t even check anything or give me the chance to tell him about my pregnancy. I only managed to say something about it when I was halfway out the door, which he brushed off while continuing his shooing. It was only when I was out the door did he shout to ask me how far along I was. Those lacking in compassion and EQ should not be doctors.

The doctor had to prescribe Helixir as remedy for cough despite me telling him that it doesn’t work, because the clinic literally do not have other types of cough medicines. Not sure whether it is by design or the clinic has literally ran out of other cough medicine, either is bad though. Told him I need a very good suppressant, but had to go with his choice and turned out as expected. The medicine did nothing, and I spent the night coughing my lungs out. Question is, if a patient comes back and tells the doctor my cough is not getting any better, what is the doctor doing to prescribe. Or is the clinic maybe not keen to do return business ?

I appreciate the short waiting time. However I wonder about the effectiveness of medicine given. I made a return trip to the doctor after finishing my first course of medicine and was given the exact same medicine. 5 days later, I still have not recovered (after finishing two courses of medicine) and I'm now wondering if I should go to another clinic instead. Consultation is not cheap either. Costs almost $100 each time.

We visited the clinic on a Sunday afternoon and were impressed with the efficient and quick registration, waiting time to see the doctor and super fast dispensation of medications and issuing of MC. This can only be achieved with meticulous organization and a good work flow in place. A pleasant experience!

In severe pain and abdominal spasm cramps, told to wait as one patient with doctor. Requested for jab for nausea and cramps cos it’s fast acting. Got it after much explaination from doctor that it might not be food poisoning but stomach flu. Felt better after 15mins of the jab. Thank you

Was there yesterday afternoon due diarrhea the day before, condition improved a little, was number 4 in the queue to consult Dr, waiting time was average, staff at counter was proficient and courteous, the Dr in attendance was professional, detail, and i felt he was really listening to what i have described to him, he examined my abdomen and was thorough in his check up and queries, am currently feeling better after the consultation and a few courses of medication, please thank the staff n Doctor for their pleasant and professional conduct! It was a comforting experience considering the fact that i was not feeling that great due to the diarrhea ordeal . Well done people!

Slow and rude service plus very expensive.

The staff were very polite and helpful. The waiting time to see the doctor was bearable. The doctor was very thorough in his examination and the medication was adequate to ensure that the patient has a fully recovery. Overall, it was a pleasant experience.

Even though the clinic stated 24hr, it is not entirely 24hr. Some days they closed early as 10pm and some days they are closed for 1hr will only resume back when the doctor came back. It’s best you gave them a call before heading down. Love how fast they are with minimal hassle. The doctor is also nice. Definitely 1 of my most fast clinic to go if I ever have a sudden fever.

I brought my son (4mths old) to see a GP. While i are registering, the Malay counter lady who probably woke up on the wrong side of the bed. Indirectly told us to “shut up” by trying to be sarcastic saying “can’t u see I am only 1 person” when I tried to feed her with more details of my son. This is really a terrible experience with the clinic counter while trying to manage your son who wasn’t feeling well. And come on who likes to visit the clinic if there is a choice. We queue as per normal, and pay same fees as others. There are no priority queues for infants. We do not deserve this type of service attitude! I have seen so many negative feedbacks and reviews yet nothing was done. What’s the point of writing when the system/robot only reply with a standard template. Totally would NOT recommend this clinic and this behaviour. The bill isn’t cheap to begin with, so just spend your money elsewhere!

The doctors are helpful and professional, however the Malay Receptionist Hanna was incredible rude. Without having any signage to say we need to stay outside and wait for registration, I stepped into the clinic, she asked me to stand outside and wait in a rudely manner. While I was waiting outside, she then demanded me to sit and wait instead of standing, I told her to speak in more polite manner, she then accused me saying that this wasn't the first time I yelled at her. This was the biggest accusation I have encountered, she then said if I am not happy I can talk to the HR and asked me if I want to continue to make a fuss or register and even tell me to go to another clinic if I am not happy about it. Having to drag my sick body to see doctor and faced with this unpleasant experience was not helping, if I am given a choice, I wouldn't want to step into this clinic ever again, I hope Central clinic can look into this matter and do something about it.

The staff & doctors here are nice. The doctor was very patient to explain my condition & answered all my questions. Not sure why there were a lot of negative comments about this clinic. My experience was the total opposite.

I came on 9 November 2023, at 0700hrs. Counter staff was efficient despite being on the night shift. Very fast when transacting my registration and during collection of medicine. Doctor was on time and assessed my condition with patience. Overall, am satisfied 👍🏾

Price don't justify the service but that aside it was worst doctor I have seen so far. My wife came in with high fever at 39.6, doctor can't even be bothered to listen and cut me off as I was explaining and just wanted to hear what my wife has to say, medication given were for symptoms only but nothing to address the high temp, when asked if there is any medicine as a standby Incase the fever goes up he told us just take the Panadol and the medicine he gave and observe if gets higher go to a polyclinic. He didn't even gave medication for the nausea. When asked if we had done the covid test we explained it was invalid and his reply was " maybe you didn't do properly or the kit is expired can give it a check if you want but it doesn't matter". As a doctor you should be assuring the patients and listen to their issues and not give just standard by the book medicine. Not planning to ever go back there. Staff at recep on the other hand tried to help but over all twice I went there and twice was disappointed.

Locum doctor was not effective at all. Perfunctorily listened to lungs and checked throat. Shows no interest to understand and resolve patients’ illness. No other advice than to give the standard panadol for fever,lozenges etc. Please can we at the very least have some professional and caring doctors who are genuine in helping patients, esp when we pay that much for the kind of consultation that any non-doctors or google can give. However, I must say doctor was patient. Just not effective hence not recommended. 2 stars for the good service from counter staff though.

I just had my first check-up with the doctor, and it was so quick—less than 1 minute, and I was out of the room. There was no effort to explain or show concern. If I had another option, I wouldn't choose this clinic, but due to feeling unwell, it's the only nearby option for me.

Counter staff lady is rude, no empathy and basically has no pride in her job! U know u work in a healthcare industry, being the first person that patients approached, your understanding towards patients is necessary. If you put yourself as the sick person, u would be very grateful when u enter a clinic and a warm hearted staff would talk nicely? As I was really in bad shape, I have no strength to talk to her! If I have a choice I won’t walk into the clinic again!

Called so many times at different time just to check if the doctor is in. Calls didn't get picked up. Not sure if this is truly a 24 hour clinic..

Went down at around 11+ pm when the bf suffered burns to his hand. The receptionist was polite and efficient with the registration. The doctor looked to be quite young but was very friendly and knowledgeable. He took the time to explain what the different levels of burns are and which one the bf had. Plus what to look out for /do over the next few days when it starts to heal/dry up etc. The injection and pain meds worked (though it took about 2 plus hours). Given the previous reviews, I think it really depends on which doc you get, and we were lucky to get a good one.

Terrible clinic - don’t tell you many details up front that they cannot do supervised ART (even though the doctor is there) and just give meds and ask patient to self isolate at home even though there is young infant at home with elderly parents. Other clinic doctors do the supervised ART themselves so why is it that the doctor there cannot do supervised ART? Waste of money and time.

Female doctor is very rough with the 2nd jab and have no compassion & patience for patient who has fear of injection not like the male doctor who administered the 1st jab. She literally "stabbed" you with the needle instead of injecting gently. There was bleeding mark to the size of a sesame seed, whereas the 1st jab by the male doc was painless and no bleeding. I think this is not funny.

Totally don’t understand why it has to charge additional high cost when need to see doctor during CNY. Not even restaurants that stay open will do that! This is a clinic that helps people when they are sick and majority of the people don’t “purposely” fall sick during CNY. It’s already hard for people to get consultation and medical advice during CNY yet this unprofessional clinic is charging super high cost during CNY. This is definitely a nonsense!

A 24 hr clinic but closed even I visited around 9PM. On the door, a piece of paper said they are short of staff and refer to another branch at Bedok. I went to Bedok but it was closed too. Such horrible professionism! Operating 24hr clinics but close at will!

Visit today and told the dr i have flu like symptoms and i can't taste and smell. This doctor named Nieh or something like that, give me a remark "wah jialat covid already" checked my lungs with his stethoscope super fast. Don't think he listened to it properly. Super rude even the staffs there told me the same thing.

Horrible clinic, and only out to fleece patients. Told counter staff had symptoms of flu and counter insisted needed to pay over $200 for the PCR test. Only after showing them MOH site did they relent. Don't go.

It was quick and efficient! The girl who is on the register was nice and fast. The doctor on call inside was super quick and efficient! I don't know about the other doctors but I don't mind coming again!

Come from Tampines Branch to Pasir Ris since they wrote on a paper that they are understaffed. Went to find out they are closed here too & wanted me to go to Bedok branch instead. IF YOU IN ANY EMERGENCY DO NOT USE THEM in any circumstances if its an emergency.

Went to see the Doctor on Fri as my son is having Fever. As it's school holidays, I didn't take MC. On Sat night, he started to have some rashes on his feet and more appeared on Sun. I called the clinic as I think he's having HFM and request whether can I go and obtain an MC, but was told that he need to see doctor again and the consultation charges alone was $65, without any medication. It is a ridiculous amount to pay just to get an MC as I just saw the doctor on Fri.

$124 just for antibiotics, inflammation and painkillers is too much. Never ever will I step foot in this clinic again. First time and will be the last. Public holiday eve is no excuse to charge so much as if it is A&E. I visited in the morning not even middle of the night!

Doctors definitely are very capable in handling the issues that are brought forward by patients. Registrations and collections of medications are efficient. However, the waiting area is outside of the clinic, thus it may not be appropriate as containment of those who are sick and the spread of potential diseases like flu may affect passer-by. Furthermore, seats are not arranged properly but scattered. Overall, I have no concern going back to have a visit for my medical needs.

Saw the doctor immediately, no queue. Doctor super kind and professional. Very good service. I’m a medical student so I know what doctors are good and what doctors are faking it, and this doctor is actually super kind and genuine. Accepts Chas card, so much better than waiting 3 hours for polyclinic, I saw the doctor here in less than 2 mins since I walk in.

Have been to this clinic a few times, the front desk staff's service is only getting from bad to worst. It used to be a pleasant experience years ago. Also, they have big signs up indicating "24-HR CLINIC" when it's not true. Isn't this false advertising? When I stepped in just now at 5.30pm, the staff nonchalantly mentioned doctor visits only start at 6.30pm.

This clinic is the WORST in Pasir Ris, due to a bunch of part-time receptionists hired to give half-past and unclear instructions. I had to go down THREE TIMES at different timings to arrange for ONE swab. They don't even bother looking at you when speaking too. If I am.able to give 0 stars, I would. If I can go to other clinics for swab/vaccinations, I wouldn't even bother with this place.

Doctor consultation was good but the lady at the counter got to go. The one on duty at about 11pm on 11 Aug. Super rude and impatient. Zero care for people in pain. Shouting out patients’ names in the middle of the night as if we cannot hear her, and then repeating it when we don’t appear in front of her in 1 second. People in pain, will take a while to walk to you. If you don’t want to work, don’t work. Think people want to visit clinic at this hour and spend so much is it? Still have to kena this kind of attitude.

Just went to the clinic under the government health program to encourage healthy living. Seen a lady doctor who is very patience and helpful. The registration is also fast and efficient.Would be great if the clinic could take away some repetitive and long term holistic health care services.

Small clinic but highly efficient! Prompt and super short waiting time as compared to other clinics nearby. Young female doctor is very impressive and she communicates in clear and concise language, understanding patient’s needs. Service staff administer registration in brief and smooth order. Keep up the good works and thank you for taking care of patients:)

Doctor was very patient and explanation was very clear and detailed.

The counter staff and the Doctor are fantastic. Polite Approach

Doctor very caring and freindly

Ok

Friendly and accomodating staff specially the doctor who treated me Dr. Locum very friendly and jolly doctor kudos to all of you will sure be back

Doctor is nice, good and friendly but the lady on the counter has attitude and kinda rude. She is acting busy on her computer when there were only 3 patients. She will ask for NRIC but she wants to handed it very close to her. She will not do anything(or move) if you just put the card on the desk.

Very thankful to the Locum ❤️who attended to my mum on 19/2/24@ 4plus in the afternoon. She was so gentle and assuring to my mum who was wheezing away with high fever and super unwell. Also very thankful to the Chinese lady staff who really helped us all the way. Her smile and assurances really helped us alot❤️ Thank you so much doctor and the Chinese lady staff❤️❤️... Your actions and assurances really meant alot to us. May Blessings be upon you always❤️❤️

Clinic staff are customer-friendly, they entertain their clients with genuine concern. Medical doctors are very kind too and very professional in dealing their clients. They extract my blood sample for blood chemistry without pain and in just 1 shot ☺️🙏 Very minimal time of waiting, in less than 30mins I'm done. My salute to the staff and MD of Central 24-Hr Clinic. Thank you for your service.

Hi there... Here's my feedback as requested The doctors are good kind and accommodating and always listen patiently Your staff outside are unfriendly and tactless! No greetings no proper salutations e.g Sir or madam IC! What's wrong today? This is how we're greeted! When medication was ready...called my name 'Babajahn!' Shouldn't it be Mr.Babajahn? If another patient walks in while someone is at the counter...the staff tells them 'You wait outside!' Is this how you talk to patients? Where's the please and thank you?? Not the first time mind you...your staff is always like this...long face and impolite. The Malay girl with tudung is who I'm referring to.this time. Send them for training or something. We come already sick.. don't make our visit worst emotionally as well. Thank you 🙏😊

All good.. fast and efficient. Specially want to commend the doctor who attended to me - he is knowledgeable, friendly and professional. He gave sensible advice and have a heart to serve. Thank you. 🙏 God bless!

The disposition of the clinic staff is better now. But the sitting area inside has turned into a storage area with boxes lining an entire wall. No place to sit or stand. Doesn’t feel welcoming as a clinic. There are stools to Sit while waiting outside. Most of of the locum doctors are nice but my last visit I had one that had absolutely zero eye contact when speaking. A bit hit and miss this clinic. And it is not operational 24 hours. Must call always to check first if doctor is around. However it’s convenient for those living nearby that need a slightly later visit and on a Sunday.

My mother needed support when walking cause she was breathless and weak but the female staff was a bit rude when she saw that my maid was helping my mother to walk to the doctor’s room and I was behind them. She raised her voice saying that only one person was allowed to go in with the patient. The walkway was so narrow and we were busy navigating our walk helping my mother who’s weak to get to the room and had no time to answer her. In the end, I just replied that I was aware and we were only trying to get the patient into the room first. No assistance was offered by the staff and she even talked to us rudely. Customer service and more sympathy should be given to patients. We are all aware that there is only one narrow pathway in the clinic and not enough room in the small room to allow more than 2 persons inside.

The staff there are so rude, she don’t even talk in sentence. “IC” “Number 16, wait outside” “99 dollar” Consultant fee 45$, forcing you to have unnecessary tablets without explanation. Not even looking at you from the beginning till the end🙂 Pls at least talk friendly to patients, they are already in pain! Anyway the doctor is quite nice, friendly and patience!

Opened at 7.30am, not 7am. Consultation fee rises as compared to what I researched; $40 for consultation after 7am now. However, the Malay receptionist / nurse was very kind and nice, remembered everyone who came to the clinic and ensure everyone was in the rightful queue before registration started after 7.30am. (she remembered I was the first despite everyone randomly seated around me) The Chinese doc was also concerned with my health and well being and ensure everything was fine with me (ie clinical questions, manual blood pressure taking using sphygmomanometer etc). Throughout the process, the Malay nurse at the reception was very polite and nice to talk to as opposed to the past reviews, and guided the prescription to be taken in a very nice tone at the end of the session. Overall I had a very great experience at the clinic, though the downside would be the initial consultation fee. Nonetheless, I still willingly give my 5 stars for how I was treated. :)

My visit to the 24-HR Clinic left me thoroughly impressed and grateful for the exceptional care I received. I commend the entire team for their commitment to excellence, and I will not hesitate to recommend this clinic to friends and family in need of urgent medical attention.