2/5 Sophia A. 4 years ago on Google
Service
from
the
bar
and
front
of
house
staff
were
great.
Drinks
were
great.
Decor
was
great.
But
one
of
our
group
went
to
the
toilets
(located
downstairs)
and
was
chased
for
50
cents
for
using
the
toilet
facilities
-
this
was
after
our
group
of
6
were
spending
€14
each
on
a
cocktail.
I
think
this
is
totally
unacceptable,
and
has
put
a
sour
taste
in
my
mouth.
Especially
when
we
were
leaving
the
premises;
the
‘toilet
attendant’
stood
at
the
top
of
the
stairs,
hands
on
hips,
glaring
down
at
our
group
and
shaking
her
head.
What
I
disliked
more
than
anything
else,
however,
was
when
our
group
left
and
requested
the
return
of
our
coats:
we
were
asked
for
€2
each
per
coat.
To
summarise,
an
additional
€12
was
required
to
get
our
own
coats
back;
in
addition
to
our
drinks
bill.
This
wasn’t
fully
explained
on
arrival,
and
we
would
have
been
more
than
happy
to
drape
our
coats
over
the
bar
chairs.
I
think
it
is
totally
unnecessary
and
unacceptable,
to
charge
for
an
amenity
that
was
not
made
clear
from
the
beginning.
What
started
off
as
a
lovely
drink
at
a
really
nice
bar
has
ended
in
being
over
charged
for
services
we
didn’t
realise
was
required.
Would
the
Hilton
charge
to
use
the
cloak
room
and
the
toilet?
No.
Thank
goodness
the
gentleman
in
the
restaurant
informed
us
that
the
€2
coat
charge
was
not
required.
If
the
establishment
organised
the
facilities
in
a
better
manner
this
place
would
be
a
lovely
bar
for
a
drink
and
a
good
catch
up;
with
friendly
bar
staff
and
door
man.