Featured Reviews

Frequently mentioned in reviews: hotel (12) breakfast (11) room (11) staff (9) rooms (8) stay (8) clean (6)
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  • 5/5 Jim S. 1 year ago on Google
    Great experience from the friendliness of the front desk to the cleanliness of the rooms. Great job!
    2 people found this review helpful 👍

  • 1/5 Brian G. 1 year ago on Google
    Rude and Racist staff, starting at check in was told the rooms weren’t ready yet at 6:30 at night, old outdated dirty and breakfast if you want to call there limited options that was over by 9am Good luck at this dump! Might have helped had the staff been a little more caring and friendly instead of rude and shushing to only my sisters black children
    2 people found this review helpful 👍

  • 5/5 J W. 1 year ago on Google
    We stayed July 29, 2022 at this Fairfield by the Empire Mall. A great place for us to stay. You won’t go wrong staying here, and we even had the room by the elevator on the second floor. I can list everything separately form the comfortable bed, plenty of towels (!!), plentiful breakfast, kind, efficient employees, mall and eateries next door, etc. The only sad issue is the rates (for all hotels, except maybe a Super 8) have gone up so much. We stayed on Friday with a reasonable rate but if we added Sat. nite, the rate would’ve averaged $240 a night. But, still, this Fairfield was great!
    1 person found this review helpful 👍

  • 1/5 Kurtis C. 2 years ago on Google
    I'm not sure how this hotel has such a high rating unless they paid a company for good reviews. The person at the front desk has never heard of Concur which manages hotel stays for a ton of large corporations. So they wouldn't take the company credit card and instead wanted to charge it to me. The rooms are super dated, dirty, and the beds seem like they're original to the hotel and a couple decades old. There was not one good thing about the rooms and they were bad enough to leave in an ice storm.
    1 person found this review helpful 👍

  • 5/5 Rebecca L. 11 months ago on Google
    This hotel gets the job done. It is a simple hotel with nice, clean rooms and a killer breakfast. Our room was clean and the employees were all super friendly. I could rave for days on the selection they had for breakfast. Not only was the selection amazing, but it all tasted good, too! It wasn't all just prepackaged cereals and muffins (though there was the option for these things if you wanted them!). There was plenty of food that was made in house. Very good place to stay.
    1 person found this review helpful 👍

  • 1/5 Nicole H. 11 months ago on Google
    Bed bugs came home with us. We didn’t notice any at the hotel, though we weren’t looking for them. Very frustrating. We’ve never encountered bringing a pest home within our lengthy experience in travel. Absolutely disappointed and disgusted. Of course we’ll be extremely vigilant from now on. Please take care of this issue!! I see it has been reported 3 times now. Don’t take the risk.
    1 person found this review helpful 👍

  • 1/5 Marie A. 1 year ago on Google
    We weren't able to check into our rooms until after 7 pm, over 4 hours after the standard check in time! I asked what could be done to compensate for this and was met with total lack of empathy and resolution. Manager was elusive and I had to ask two separate desk clerks for help with the matter, still waiting on resolution. To top it off, my kids were yelled at by staff for playing around even though they couldn't get us into a room in time. Next morning, cleaning staff named Nancy hollered at my kids and told them not to laugh and run in the stairwell.? It was 11 am and I confirmed there wasn't any guest there complaining. I confronted her letting her know I didn't appreciate her harassing my children, who happen to be mixed, she became very rude and defensive. She then proceeded to threaten to call police for my husband, who happens to be African American, and told us she'd have us blocked from staying at the hotel again...for what? For exchanging words? Please take time to ensure your staff is willing and able to treat ALL guests with the same respect and courtesies as a civil lawsuit could destroy this place which is showing a lot of signs of wear and tear already
    1 person found this review helpful 👍

  • 1/5 Brea G. 2 years ago on Google
    My family and I stayed at this hotel and right before I closed my eyes to fall asleep I saw bed bugs crawling out of the hotel pillow. We of course told the person that was working the front and he did offer us another room but are stay was already ruined. I was afraid another room would probably have the same problem. So we put all are belongings in garage bags until we could properly wash everything and headed back home in the middle of the night. I was super disappointed that management didn't seem to care. I had bed bug bites on both my arms, had to drive 5 hours home with kids and missed my son's entire hockey tournament that we came there for.

  • 5/5 Grammy B. 2 years ago on Google
    This hotel,is easy to find with a number of restaurant choices close by. We were especially impressed with the breakfast staff and especially Christine. She opened the breakfast area early so our men’s hockey team could eat before an early game. The rooms were clean and the entire facility was very enjoyable. We’ll stay here again for sure!!

  • 5/5 Clayton A. 2 years ago on Google
    We recently stayed here and the rooms were clean and bright, ourbreakfast lady Chris was absolutely amazing! She talked to the kids and smiled and laughed and the breakfast selection she laid out was so yummy!! Front desk person (brady) was friendly as well. Loved ourstay and When we had to be somewhere early Chris made sure to accomidate by gett8ng us some hot and delicious breakfast early!!! Loved the hotel we will deffinatly bring our team back whenever in area!! THANKS CHRIS FROM BREAKFAST!!!

  • 5/5 Josie F. 1 year ago on Google
    The hotel lacks a few upgrades but the overall hospitality makes up for it. The staff were all very friendly and I also noticed the exceptional cleanliness in our room. The continental breakfast had plenty of variety, and the eating area was spacious. We enjoyed our stay!

  • 5/5 Ricky F. 1 year ago on Google
    Very clean,great area real quite,awesome free breakfast coffee was hot and great quality,would recommend and re stay here,thank u staff

  • 3/5 Bear 1 year ago on Google
    Cons - Housekeeping left garbage can full in room Breakfast was late for a Saturday and juice machine was down. Pros - Friendly staff. Decent room, bed and extras. Would recommend with fixes to the above.

  • 1/5 Melissa S. 1 year ago on Google
    I had a new co worker stay there on a business trip where he just started a new job. The first night he arrived at 9 PM to find out that there was no heat in my room attempted to sleep in my winter coat until he. was woken at 1 AM to be informed, they finally had a new room for me. The breakfast was horrendous, and when he returned after second day of work to find his room, not clean the only comment made was only did they tell you when you checked and you had to request cleaning, and no attempt was made directed by the situation by the management. Incredibly disappointed for a Marriott I always hold them above par. Will no longer stay at Marriotts.


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