Dr. Was a little rude. He was young, so maybe Just not used to people with kids or grand-kids in an emergent situation. Thankfully I just fractured my arm, my grand kids needed to dropped off to me there, I tried to get directions to my friend, I t was equally important, I was in PAIN. But he was rude about me needing to inform my out of town friend how to find me. He was rude about a couple of things. But they did my X-ray, got arm taken care of. No pain Med offered. But I got Advil when I got home.

The worst service I've ever experienced, the doctor was extremely rude and belittling and gaslit me the entire visit, Heard them making comments about my weight in the hall while I was in a room. Came in for an injury and they wouldn't allow my partner to come help me get ready for an xray as I was having a very hard time doing it myself. The nurse and doctor where very rough with my injury and where not forgiving when I needed to take my time to move. I've never left a doctor's office crying or felt so humiliated and dehumanizing in my entire life. I sincerely hope you can put your nurses and doctors through training on how to properly treat patients. I am supposed to return for a follow up but I genuinely don't feel safe going back.

Super helpful and quick to get me in and seen by their Provider. Staff was professional and courteous not only to me but also everyone else I saw.

Friendly staff, very much UNLIKE the Access Urgent Care on Peoria where the staff is not at all. First visit to this location and I was very pleased. Clean, timely, and a great first impression...

The clinic was clean, the staff were wonderfully friendly and caring. The Doctor was great, along with the nurse. Will come here again!

Update: I only got one refill for a morning sickness prescription. In order to get another refill I’d have to pay for another urgent care visit. That doesn’t make sense because the first visit lasted less than 5 minutes and it was simply me telling the doc I had morning sickness and her asking how bad is it, then giving a prescription. No tests. Just talking. I don’t think I should have to pay again to say I have morning sickness when they already knew that from the first visit. It’s not like I’m asking for a schedule 1 drug. Just make sure you get enough refills on your first visit especially if you are paying out of pocket. Also, I had to go in person to the location about this issue because I called several times with long wait times and never got a hold of them.

Accidentally scheduled here instead of where we usually go; didn’t know till we’d gone to the wrong place so we were going to be late. I called to see if needed to cancel. The lady was kind and assured me there was currently no wait; got right in. Everyone was friendly; doctor was thorough but quick and we walked out the door with prescription called to our pharmacy in minutes. THANK YOU!!!

Easy to make appointment, check in and out. Doctor was nice and had me in and outta there in no time. The nurse and the girls up front were all very nice and friendly…

I had a very successful visit. From the secretary who greeted me and got my paperwork done efficiently to the visit with th PA Katy, who examined me and gave me a couple presciptions and answered all my questions after the exam. Excellent care. I would recommend this to anyone who needs medical care. Thank you, I have the meds and feel I am on my way to recovery. Thank you for your patience with me. You have relieved my concerns.

Took my son to get stitches. They treated him quickly (made appt online on the way). They even included a free follow-up appt to take them out.

Access Medical on Riverside is the best! I scheduled my appointment online at 4:45pm for 6:00pm to have a procedure done the same night and was able to get an appointment! The staff were super friendly and accommodating and my assistant Doniesha was amazing! Thanks Access!

I got in quickly and everyone was very nice and efficient. Dr answered all my questions and I left feeling comfortable in knowing what’s going on with me. Highly recommend. You will get in faster if you make an appointment obviously lol

Clinic isn’t crowded. Staff is very nice and efficient. I always come to this clinic when I need quick non-emergent medical advice and I refer it to friends often. I walked in and was seen within 20 minutes with only one person ahead of me when I got there.

I've had canker sores on and off since I was young and they suck, but are manageable with no medicine. However, I had a massive one on my uvula. It was extremely painful and was keeping me from eating and drinking, so I sought help from this clinic. Worst experience ever. The doctor first told me it was a form of herpes, which is wrong. Then proceeded to tell me that asking for a form of pain management for something so small was not going to happen and treated me like a junkie looking for pills. Never mind I've been prescribed a weeks worth of pain pills once in my life. I left with a big bill, wrong information, and no treatment. Avoid this place.

The staff was very friendly and helpful. The doctor did really well with my 2 year old son. The dr talked to him and made sure my son knew what he would be doing. My son felt very comfortable. I would definitely recommend this location!

Great experience. Walked in with no appointment and was seen almost immediately. Unfortunately, the test was positive but everyone was extremely nice and helpful throughout the process.

Very friendly staff. Short wait time. Basically power washed my ear putting a hole in my eardrum.

Fast, efficient and kind service. I wasn’t planning to take my son here but the other office that we tried was closed due to a staffing shortage. It all worked out though and we will be back for my other kids appointments.

Receptionist and nurse were very friendly, however the doctor I had was professional but lacked compassion. My visit seemed very rushed considering it was very quiet and only one other patient in lobby. As soon as the doctor addressed his part, he was ready to leave the room before I could finish or ask for a doctors note.

My first visit, everyone was so friendly and helpful. Had to go back again today. This Place has the nicest health care personnel. I appreciated every one of them, I'm on the mend because of them. Thank you so much.

The PA was very nice & knew his stuff. Believe me, not all of them do! The lady who checked me in was super nice and told me about a discount insurance that I could get right there to help with the cost since I had no insurance. It worked out great! I have my meds & should be feeling better soon.

The front desk was welcoming and kind, the nurse was fast and so funny, and the doctor was so professional and also so quick! It took me 27 minutes to get in and out, I will be coming here again as needed.

Very quick and professional. Never have had long wait times and always leave feeling taken care of by the friendly staff. Highly recommend this location!

Scripts were sent to the wrong pharmacy after verifying pharmacy and location twice. I asked them to change the pharmacy and even gave them the physical address before I left the urgent care office. When I went to pick up meds they were not there. They were filled at the incorrect pharmacy that they said they would fix hours earlier.

Rachel was my provider and was very helpful. She listened and provided solutions, understanding my need for relief. Ginger at the front desk was also helpful and pleasant. I was in and out very quickly. This is my go-to for my urgent Healthcare needs. I recommend!

Quick, thorough, knowledgable and so pleasant. I learned so much about my condition in one visit. Wonderful information and they took the time to really discuss things. Asked good questions, answered questions and gave a very thorough exam to look at various possibilities for my symptoms. Thank you!

Courtney F, NP was fantastic she asked me several questions and got me on the right track to feeling better. I highly recommend her. The front desk staff and medical tech were good too!

At 5:15pm I was their only client. I think the online check in is streamlines the process. As soon as I submitted it, the front desk attendant called me up and gave me more paperwork. I paid and then the nurse came out and got me in like 3 minutes. I got my tb skin test and was out. Start to finish it was 30 minutes. I was driving away at 5:44pm. Best Dr office visit ever

Whenever I have urgent care needs this is the first place I go. They have always shown great care and expertise, and have been more than willing to answer all my anxious questions and talk through everything. Definitely a good inexperience in troubling circumstances.

Great and caring staff. Very patient and will to answer all questions. Discussions were kept professional and kind, not rushed. Physicians and staff made me feel welcome and wanted, which isn't common for a lot of Ugent Care facilities. Thank you for all that this team does!

The nurse who performed my Covid test was good!!! I can remember taking the test in Tx and it caused me to gag. The Doctor was very polite, she had a great bedside manner. Yes I would come back here again. My first visit here and it was extremely pleasant under the circumstances.

The staff from the front desk, the intake nurse and doctor were amazing. I came in today feeling horrible and the doctor patiently listened to everything I said. I just had a surgery a month ago and dealing with complications from that, that my own surgeon was unable to help me with. I will always choose this location for urgent care. Also they were very fast and my medicine was ready by the time I reached my pharmacy. Best urgent care I’ve ever been to in my life.

The staff are very friendly and accommodating. The nurse practitioner helped me feel calm and reassured during my appointment. I was in and out quickly, and the clinic sent the prescription directly to my pharmacy of choice. Thank you for your kindness!

From checking in, to being brought back to the rooms, to the doctor seeing me, everyone was extremely courteous, kind, and thorough. The doctor saw to me quickly and saw to my needs. She was extremely great at her care providing with a very pleasant disposition. When I was leaving and had to pick up some paperwork, the lady that handed me the paperwork with a smile, kindness in her eyes, and wished me a great rest of my day.