I am giving WOW one star for their billing practices. Be VERY careful when you sign up at WOW. Give 30 day written notice when cancelling and retain proof. The collection agency they utilize, First Credit Services Inc, are an unprofessional company and will report you to the credit bureau in one month even while you are disputing costs or trying to work with WOW. It will stay on your credit report for 7 years. No gym membership is worth that. I see that they have replied to my review below and have stated to contact them for help. It is too late for my family member. The damage has been done because Workout World uses a low budget debt collector who doesn't know how to follow the laws and rules of debt collection. As I stated earlier, NO gym is worth that.

I am definitely a person who enjoys writing reviews when satisfied with excellent service. If I could give this company 0 stars I would give 0. I signed up for the gym in a Saturday in January and worked out that same day. I have a high risk pregnancy with twins and was told that Monday I should not be working out during my high risk pregnancy. I called the gym that day to cancel my policy (2 days later) and they told me I had to email the financial company which I did the next day. The financial company who handles billing told me they need a 30 day notice for cancellation even with it being 3 days after signing up and having a doctor telling me I cannot use the gym. I spoke to the GM of this gym who told me there is nothing he can do, they charged me another 60$ in February for a “yearly maintenance fee” and proceeded to charge me another $40 for February. I argued with the gym that I used the facility ONCE so should not pay a yearly fee, but the GM James did not care at all. I replaced my debit card so the month of February $40 was not billed, the gym harassed me for 2 weeks about the payment, then called and said if I do not pay that will not cancel my membership and I will continue getting billed. The company will also not let Me speak with the CEO or anyone above the GM. This gym is a scam, has no concern or care for its members, and is crooks. I will never again sign up for any WOW facility. For the money you now pay here after pricing has gone up, you can join a YMCA for about the same price and have a pool, classes, babysitting, and much more.

DRAMA! What a joke this gym is,If you want to be hassled and scammed out of your money here is the gym for you! I been a member of gym's going back to 1991, and this is the absolute worse. I would give them zero stars if it was an option. First off,it's dirty including dog hair all over the floors. Second men's sauna never works, one bench in men's locker room is always broke, leaving one bench. Showers are very tight, they even took the racks out where you put your shower bag. No where to shave,just two bathrooms that have mirrors, They have four but two are always locked. They make it as uncomfortable as possible,to move members along as fast as possible. Staff is always rude and have bad attitudes. Redwood training is in a clique with the staff,and target certain gym members to force them to discontinue their memberships. When l cancelled my membership,they attempted to charge a penalty fee and continued to bill me close to two months after l had paperwork showing my membership was cancelled. Beware,they make it close to impossible to cancel your membership. They have you making phone calls,emails ect in addition to canceling in person at the front desk. I have heard many stories about these problems. The bank told me they had 12 issues recently. BEWARE !

I canceled a membership to WOW, & neither them, nor their parent company would refund yearly fees, even though it was assessed 1 day prior to my cancellation! The fee hadn’t even processed through my bank account yet! Horrible big business regulations!!!

Cancelled my membership on 10/3/22, received email with confirmation on my buyout via email same day on 10/3, on 11/1/22 charged $19.99 which I assume is the 30-45 day period they say they need to finalize the cancellation of membership. On 11/29 - 57 days after my cancellation I received a $59 charge on credit card for a safety fee?? On 12/1 - 59 days after the cancellation I am charged $19.99 for month gym use Called gym on 12/2- to ask why I keep getting charged. Gym says I must deal with corporate. 12/5. - I receive email back from corporate saying they are cancelling membership on Dec 31 2022. 90 days after I cancelled. 12/12 - walk into gym and speak with associate and GM and they tell me I should of emailed cancellation on 12/3. - despite signing papers and being charged on 10/3 a cancellation fee. Also told I’m just the General Manager I can’t do anything. Laughable!

Staff is great and a good gym. Do have some creepy guest though ugh. Also canceling membership was super easy don’t know why people keep bashing WOW with the lies. Might return in the future.

I had my first training session with coach Cory. Absolutely great experience! He is not just there to tell you what exercises to do but he motivates you and helps you to have fast results. I’m glad they changed the stuff because I didn’t have a good experience in the past. Now I see stuff super friendly and always ready to help you. And the end that’s what you want to see when you go to the gym, after a long day at work.Good and positive energy! Can’t wait for my next workout!

First time back at the Gym in many years. Positive first experience. Personal Trainer, Zach, was extremely helpful and knowledgeable. Front desk attendant, Nora was also very friendly and informative as well. Looking forward to progress moving forward. Thanks, again!

Lots of clean workout equipment! Very friendly and knowledgeable staff. They also have reasonable rates. I highly recommend.