The MAC dept in Macy's is my favorite. Sales staff A1. New sales agent had been there 3 days & went above & beyond too compliment my needs & choices when my product wasn't available. Signed me up too in order to keep a record of my purchases.

Remoded inside so better flow, lighting and displays. Checkout counters are more visible. Starbucks total remodel and way more seating with opened walls to Macy's. I find the staff to always be friendly and helpful. I would give it five stars however they don't carry a big selection if any for Under Armour so basically better off shopping online.

Sales person was so helpful took her time and looked up prices she works in men's department

Surprised to see the spacious Starbucks as we entered the store. Lot of people chilin, great to see. Yes, and a really classy store, too. Store associates are very willing to offer assistance, even without asking for it.

Great experience, I could have spent all day there. Visited Sephora and was impressed with the way the cosmetics were displayed and the wonderful associate that assisted me. Was pleased Macy's had clothing in my size. I'm a size 2 and often have difficulty as 2's get snapped up quickly. The sales are awesome. It's a must go to store, they have something for everyone.

Understocked and disappointing... we bought 2 bedsheet sets on their premium brand. One had the full complement. The other was missing the pillow cases necessitating a 60 mile return round trip.

This Macy's store is one of the Best I've visited as they are not only a larger store but they also offer a Starbucks as well plus the staff is very pleasant.

Had to return several items I had ordered online. A Friday evening and it was empty. Was lucky to find two very pleasant associates to do my return.

The associates were very helpful and nice, recommended a great suit that matched me, and also a perfume that my daughter and I loved. Also, the Starbucks inside was a pleasant surprise!

Unfortunately I did not get the name of the gentleman who helped me, but he was a very friendly, hardworking and dapper man in the men’s suits section. It’s 8/7/23 and he said his shift was ending (6:30 pm now). Anyway, probably the best customer service I’ve ever had. Guy clearly likes his job and is good at it. I hate shopping. He made it fun. I’m glad I came to the store when I did. Found me the sport coat I wanted at the price I wanted.

Bad exchange process. I ordered a doll for my daughter for curbside pickup. We picked it up, took it home and opened it, and found out it was defective. It would not talk and sing when the button was pressed but it spontaneously sang all night. I tried to process the exchange online but the online chat system was not working and it kept kicking me out before a representative appeared, and there was no number to call, so I brought it back for in store exchange. When I went into the store, there was a rather long line at what I thought looked like the customer service counter, and I confirmed before waiting in the line but it was where I was supposed to be. I said I had a defective item for exchange and they said to wait in the line, and they would take care of it when it was my turn. When I got to the front of the line, they returned the doll and handed me a paper slip with my star points credit and the receipt for the refund and said I needed to take these upstairs to the toy department and then purchase the doll and they would honor the price. After going upstairs, looking around until I found the doll, and then waiting in another line again, I checked out and they tried to charge me the higher price without the $10 credit. It took another few minutes to sort out getting the correct price and accessing the $10 balance since they could not use the receipt/voucher was given from the downstairs customer service desk. Overall, this took way too long and was a significant hassle particularly for an item that was a curbside pickup that turned out to be defective. As a busy mom (whose daughter woke up, baby got fussy, and family got hungry while waiting for me to get home from dealing with this extended exchange process), I am not in a rush to get something from Macy's again.

James and Megan are amazing and wonderful to work with. They both are very attractive to their customers and go out of their way to help

If you asked me to review Macy's at Warwick Mall three months ago, I would have told you to run screaming in the opposite direction. However, their Sales Associates have vastly improved since then. It's now much like the way Macy's used to be - Associates who listen before responding, and recommend products that meet the customer's needs, not the product they want to push.

Me and my group of friends (we wear a veil for our religion) were walking around looking at some items when a white women reported us, and they just kicked us out with out hearing our end of the story. P.s. the store was empty and no one but three other customers were upstairs.