The pharmacy not open on weekends. I put my prescription in 3 days ago and it's still not ready!! The company needs to come down and help these people. Ready fills let you know they are ready and when you get there it is not. I don't blame the pharmacist but cvs the company. They should be checking up on their locations. Sadly, our town doesn't have but 2 pharmacies. If you are new to this area, don't come to CVS.

Spoke with a pharmacist on behalf of a provider to figure out why a patient was not being given her prescription a week after script was sent. Pharmacist continuously cut me off as I asked questions to clarify the delay, was extremely rude, and simply refused to help me because, as she stated, "she did not have time to figure this out." When asked if any other staff was available to assist, she states, "no," and rushed to get me off of the phone. I had only been on the phone with pharmacist for 3 min.

I’ve been trying to get in touch with the pharmacy for about two days now to see if I have a refill on my prescription and if so I want it to be refilled . As I am on the phone with them for the second time today with no answer again . I called early today around 9 , 9:30 & I was on the phone listening to the music for about a hour . It’s already bad enough when you get there you still have to wait for your prescription!! && then the calls don’t even get answered . I would give no stars if I could .

Why does CVS have the authority not to fill my prescription after 30 days?? My Physician has called in my refill. My insurance has approved. This is happening every month. 3 times after accepting my refill, saying it is in ‘process’ then they put in my Patient Portal that this med is ‘out of stock’. My patient portal states it was filled 3 days ago. What is going on with this Pharmacy?? What gives ANY pharmacist the right to deny an approved refill until I am completely out of this med for 3 or more days?? I have been through enough with CVS Pharmacy in Emporia, VA, as many others have removed their account to another Pharmacy. Forget trying to reach them by phone, they do not attempt to answer & will tell you they don’t have time to answer the Pharmacy calls. They seem to think multiple trips should be made to pick up meds. I do not believe my med ‘is out of stock’. They would not have been able to fill 3 days prior & then discover it is out of stock. They are rude & WILL discuss my private information from where the pharmacist on duty is filling prescriptions. This Pharmacy needs to be investigated, something is going on which is not legal. They do not have the authority to deny meds approved by my physician & insurance, stating the prescription is in process & then decide it is ‘out of stock’.

Another month without my script. Flippant attitudes and refills require multiple trips and long waits for the pharmacist to do her job. Drugs are out of stock, more often than not, and they don't tell you that there will be major delays, so every month is a guessing game. They NEVER answer the phones anymore and you can expect to wait on hold for a couple of hours, if you want to know if your prescription was found in the system, in stock, or if the pharmacist bothered pulling it. Before anyone blames "COVID", the problem is clearly the CVS employees- just read their Reddit for a behind the scenes look at what the pharmacists and techs think of us lowly customers. They're heroes, ya know!

No one in pharmacy knows how to answer the phone. Have been trying for two days to get someone to answer. I guess who ever is training the employees needs to include how to answer a telephone when they hear it ringing. Now the pharmacy is going to close at 6:00 PM . The pharmacy is just doing what they want to. Doesn't CVS have rules for the store to follow. Must not. Was told by someone at the 800 number for CVS to complain about my store experience that our prescription would be ready by the end of the day Tuesday. Guess what it's Wednesday and prescription is still not ready. I'm ready to go to Walmart pharmacy. You have your medicine in less than a hour.

Worst pharmacy I've EVER seen. Scripts can take over a week to get filled, you can't reach anyone via phone and I can tell you how many times I've picked up scripts with errors, such as wrong pill count. DO NOT recommend this pharmacy to anyone. I've been there waiting and watched the techs having personal conversations while there are numerous people waiting to be helped.

Went in for a prescription for pain killers to be filled for a shoulder injury. After trying to call for over 30 minutes and no one could anwswer a phone (with 6 ppl in there?!?) pharmacist stated "can't do it today" "and maybe not even tomorrow" "I don't even know if we have the meds in stock". At 3 pm, there should be NO reason you cannot filla script same day and NO reason the pharmacist doesn't know what meds she has in her stock; or why she cannot look it up. Especially when it comes to narcotics, you would think it being closely regulated you would know off hand what you have in stock. We will be switching pharmacies ASAP.