1/5 John Nuñez (Skipsey H. 7 months ago on Google
Fire
Margarita
Alcala,
I
am
writing
to
you
with
a
sense
of
urgency
following
a
recent
experience
at
Movich
Buro
51
that
has
left
me
deeply
dissatisfied
and
disappointed.
As
a
concerned
patron,
it
is
my
responsibility
to
ensure
that
my
grievances
are
communicated
directly
to
you
before
considering
any
external
actions.
My
recent
stay
at
Movich
Buro
51
has
compelled
me
to
address
several
issues
that
are
not
only
detrimental
to
your
establishment's
reputation
but
also
indicative
of
a
concerning
disparity
between
the
level
of
service
promised
and
the
one
delivered.
It
is
imperative
that
you
take
immediate
steps
to
rectify
these
matters
in
order
to
prevent
further
damage.
I
must
emphasize
the
following
points
of
concern:
Customer
Service
Discrepancies:
The
manner
in
which
I
was
treated
by
your
staff
was
far
from
what
one
would
expect
from
a
reputed
5-star
establishment.
The
lack
of
respect,
dismissive
behavior,
and
overall
unprofessionalism
displayed
by
some
staff
members
were
shocking
and
unacceptable.
Unresolved
Issues:
Despite
raising
my
concerns
with
the
management,
there
was
an
alarming
lack
of
follow-up
and
accountability.
Concerns
that
should
have
been
addressed
promptly
were
brushed
aside,
creating
an
impression
of
negligence
on
the
part
of
your
establishment.
Inadequate
Facilities
and
Amenities:
The
quality
of
facilities
and
amenities
provided
did
not
align
with
the
standard
that
Movich
Buro
51
advertises.
Maintenance
issues
and
a
lack
of
attention
to
detail
were
evident
throughout
my
stay,
undermining
the
image
of
luxury
and
excellence.
I
feel
compelled
to
remind
you
that
the
hospitality
industry
thrives
on
delivering
exceptional
experiences
to
patrons.
It
is
distressing
to
observe
such
a
discrepancy
between
your
brand's
promise
and
the
reality
of
the
service
received.
The
absence
of
consumer
protection
mechanisms
similar
to
those
in
the
United
States
in
Colombia
only
emphasizes
the
need
for
your
immediate
attention
to
these
concerns.
To
avoid
any
further
escalation
and
damaging
reviews,
I
implore
you
to
take
the
following
actions:
Conduct
a
thorough
review
of
customer
service
protocols
and
staff
training
to
ensure
professionalism,
respect,
and
attentiveness
at
all
times.
Implement
a
comprehensive
system
for
addressing
patron
concerns
promptly
and
effectively,
demonstrating
a
commitment
to
resolving
issues
and
learning
from
feedback.
Undertake
a
rigorous
assessment
of
the
facilities
and
amenities,
addressing
any
shortcomings
that
do
not
align
with
the
expected
5-star
experience.
Your
swift
attention
to
these
matters
is
of
the
utmost
importance.
I
sincerely
hope
that
my
concerns
are
taken
seriously,
and
that
Movich
Buro
51
will
take
the
necessary
steps
to
uphold
the
reputation
it
claims
to
possess.
I
must
also
make
clear
my
intentions
moving
forward.
If
these
issues
remain
unresolved,
I
am
left
with
no
alternative
but
to
utilize
my
influence,
marketing
resources,
and
social
media
platform
to
share
my
experience
and
warn
fellow
travelers
about
the
subpar
service
at
Movich
Buro
51.
This
is
not
a
threat
but
a
declaration
of
intent
to
ensure
that
my
unfortunate
experience
is
not
repeated
by
other
weary
travelers
seeking
a
peaceful
stay.
I
eagerly
await
your
response
and
actions
in
this
regard.
It
is
my
sincere
hope
that,
through
your
efforts,
Movich
Buro
51
can
regain
its
standing
as
a
premier
establishment
in
the
hospitality
industry.