I support small businesses so I don't enjoy highlighting this. I agree that the service is friendly and competitively priced but another problem has just come to light. My £300 Georgio Armani watch last had it's battery changed at the Gem Box, due to battery now being exhausted I decided to change it myself. I found one of the four crosshead screws securing the back was stripped. The O ring providing the 50m depth waterproofing was just screwed up inside, not sitting in its channel. There was a lot of dirt inside the case due to the misplaced seal . About a year ago Gem box sized a silver ring for me. It came back with a planished beaten finish (it used to be smooth) and the black oxidising that highlighted the design had all gone with no prior warning that this would happen. They simply farm this work out to the Jewellery Qtr I would guess. And lastly, a couple of years ago my wife brought her £350 + Raymond Weil watch in for a battery, a subsequent change by a watchmaker revealed a broken contact and damaged movement. We should have challenged these things at the time but that's British reserve. I would not use the Gem Box for any watch or jewellery repairs in future. I'm sorry Gem box but you need to inspect this run of the mill work far more carefully. If you open up a watch and find damage, you must flag it there and then or be responsible for it.

I took a couple gold items in be valued...the first Item a necklace 2nd item a 1.25c diamond Ring. They offered no value! But was quick too buy the items off me!! The amount they offered was £70.00 for both items!! I asked even with the diamonds! they said yes!! I politely declined the offer.. I went to the pawn brokers down yardley wood road, opposite the bus garage. And they gave me £90 just for the necklace alone.. I kept the diamond ring. So dont be fooled by Gem box valuation or there offer...always get a second opinion!!!

Hurrendous. I took a mother of pearl ring in there to see if i could have it sized. To start with i was told it wasnt worth anything and it was a bit of tat. I saw the reciept it was far from it. They ruind it. All scratched and because of the heat used one of the pearls came out about a week later. Took to a specialist to be told it was real and worth the money and any decent jewler would not have touched it. Terrible attitude and service.

Pauline and the team repaired my necklace my late husband had bought me. They were amazing and had it back to me on time for his funeral. Thank you Pauline meant alot to me ❤️❤️

Amazing service. Came in with a last minute request and they turned it around on the same day.

Excellent service as always. Would not be able to manage my jewelry needs with out this wonderful shop and fantastic staff. It is a little gem of a place.

Always great service ! & always so willing to help.

Bought a watch recently for my wife on our anniversary staff were so pleasant and helpful. Had cufflinks myself too. Can't fault the staff. Be back again soon

First Class Service and extremely welcoming staff, Gem Box delivers an exemplary service and honest professional advice,many thanks.

Genuine and honest people! Went for a repair to my boxing glove pendant, they managed to do the work there and then which only took an hour. I’m well happy with the results will definitely be recommending and going there for any future works. Thanks gem box 🤝🤝🤝

We must keep great shops going. I bought a watch elsewhere and had the strap adjusted here. The watch was unreliable and I had to exchange for another. I returned to have the strap adjusted on the new watch and they refused to let me pay. Priceless service. Thanks.

Fitted battery to my watch and removed a link from the wrist strap...solid service, reasonable price!!!

Took my rings to be cleaned and have some earrings altered. Always the best service and I’d never trust anyone with my jewellery except Paul! Lovely staff.

Amazing, so pleased. I found my dream watch. Excellent support, lots of great options. Staff are friendly and welcoming and pleased to assist. Many more items I'd love to cherish. Thanks

The best jewellery shop in Birmingham. Great staff, helpful, friendly and offer great service. A Gem 💎 indeed

Gem Box is the best! Always polite and helpful, it really is a fabulous shop that goes out of their way to help. Highly recommend it for your jewellery and repairs. Thank you Gem Box,

Always helpful good advice and if he doesn't have it they'll try and get it.

Had several items of jewellery and watch repaired, fantastic service.

Brilliant service happy to be a customer

This is a proper jewellers workshop. It's all there in front of you when you walk in the door. Very helpful and pleasant people. I got a bracelet repaired for my daughter which had a part missing. They made a new part and fitted it. Perfect job 👍🏻

Replaced glass in daughter's carriage clock. Quick service. Reasonable price.

Very helpful young lady, I bought a ring and ear rings 12 months ago, so I popped in today and wanted a necklace she remembered the other things and help me pick the necklace thank you top class

Excellent place

Excellent service and excellent friendly service