Absolutely fantastic. Got big bag of treats and was a bargain. Having vets4pets upstairs was brilliant. My mom took the cat there. Great service. Lift to get to vets if you can't manage stairs. Definitely recommend store and vets. Photo of Tilly

Brilliant service as always. Let me and my daughter see the animals, fish and gerbils. They have helped me with my unexpected kitten arrivals so thanks again for the tips advice.

Very unhappy with the service from a colleague. They feel the need to pressure you into making life changing decisions and want you to do things at their convenience. I am appalled that considering they have a duty of care towards the animal the idea of potentially conning vulnerable and gullible people takes priority. As well as this having a different opinion to the vet is disliked with them acting rude in return this is shocking and they need to do better.

Good. Went for some pet advice guy who I spoke to was very helpful thanks man. Didn’t get his name. But was today the 31st 07 22 at 16:45.

Whenever I need anything for my cat I always come here. The staff are very polite and professional. Always have answers to my questions regarding how to look after my cat and what to do in certain situations. The price here is reasonable to. A big plus point for me is the parking, I never had any problem finding parking.

Wanted to get my dogs bew beds so I when to ask if there were 2 of the same wainwright beds but unfortunately they only had one. The lady at the till did have a look at other stores and told me where I could get the second one from. Really helpful and friendly lady's

one individual at the front counter was quite rude to us, basically called me a liar, fortunately her colleagues were much better help including the lady that helped us she was lovely, and apologised for any mistake she made shame all weren’t more informative about what is needed for aquarium though we spent nearly an hour there. Recommend sheldon branch way more helpful, tell you what you need and when from the first point of meeting. Stechford is closer to me but don’t think i’ll be going back there again. Time to shake up those that have been working there for a while…just saying.

Helpful friendly staff who have loads of knowledge, products are competitively priced

Not the hugest selection but i was able to find the few bits I needed for my mouse. Lady on the till was lovely and helpful (:

Nice place on Stechford retail park. Plenty of parking places. Good assortment of pet products.

Staff are always helpful and friendly here, good select of pet necessities and accessories at reasonable prices.

We took our sprocker Digby to be groomed last weekend, excellent service as always. They are always really kind and do a fantastic job, he is always excited to go. Can't fault them!

Incredibly bad customer service! The worker was racist and refused to sell us fish! She didn't even try to explain how to take of them she just refused to say anything else!

The guy at the desk ignored me in the queue waiting to pay, I went up to the desk and asked if he was serving, he asked me “what” I repeated myself, he began to serve me but continued to have a full blown conversation with a colleague. I asked a question about a product, had to repeat myself again as he wasn’t listening. Went I said I need to bring my dog in to keep his attention he hesitated to argue with me, while telling him he wasn’t giving the customer in front of him any customer service he didn’t have the decency to listen to me. He apologised but he didn’t mean it. If you want any attention take your pet with you or expect to be ignored!

Disgusting prices - went to buy some frontline cat flea treatment 6 applications they wanted £40 - can buy online for elsewhere for £20. Will never buy anything here complete and utter rip off!!!!!

Very good customer service, Have a great range of supplies available..

Good service, patient vet but the app doesnt work, had to ring in after two weeks when the requested appointment vanished from the app.

brought my worming treatment from them many times panacure syringe type as it cures worms and lung worm,so asked if they had any and was asked, how heavy is your dog,it's in a big syringe and you use the click on the plunger to corrispond to your dogs weight so i have two very small dogs and it usually treats them both,ones about2.5 kilo and the others about 3 kilo,i need to know the exact weight he said,then he did not know if it treated lungworm,then said it's a perscription drug so cant have it,wasted trip so now i get it from amazon no perscription and it does treat lungworm,i do find pets at home very expensive with a bad service

Went to pets at home to look for a baby guinea pig, worker said fine. We popped to the shops then came back another worker came to us and said un even amount of guinea pigs. What a waste of time.

Excellent staff ,at present i am temporary disabled but the 2 young men were very helpful and took my much needed cat litter to my car and loaded it up.very pleasant and very helpful,a credit to thr company

Good place to get stuff for pets, usually have some good sales on! Staff are very moody and can be rude at times, especially the lady at the pets at home vets upstairs, she will literally ignore you when you’re standing at her desk, also the waiting time is ridiculous, even when you show up on time to your appointment.

The same as all other pets at home stores really however they do have a vets upstairs and the location is quite convenient. Only issue is that there is not alot of variety at this store if you need items for your cat/kitten. There are other larger pets at home stores nearby which you could visit with more items in stock. The vets are good though so can't really complain

They used to be good but don't do encore for dogs , cat only and don't sell medication to help dogs constipation they said only vets can help so i went to pet shop in erdington and they had johnson constiption powder. Why they don't stock encore like wiko,asda,tesco and all the leading stores do and they are a well know pet store.

Due to a miscomunication error at the Vets (not on Vicky's part), Vicky went above & beyond to find a resolution. Her customer service skills were great and she kept me informed every step of the way until all was sorted. I'm happy and my dog is happy to be able go for his daily walks again.

Lovely shop,took our jack to the groom room and they done a fantastic job really nice girls. Hes going back december earliest i could get him in

Refused to sell me Panacur for my 61 days pregnant dog. Said I have to weigh her before he will sell it to me. I’ve purchased the same item many times and my dog is already taking it daily in preparation for her pups. Went online and ordered it from a different company with no issues. I will use the Sheldon store in future as I have never had this issue when buying it from there.

Always a good place to get pet supplies, very helpful staff especially Emma who gave very good customer service and didn't make us feel like we were a bother at all even though we took up alot of her time. Reasonable prices, good advice and great service what more can you ask for ??