1/5 Mark M. 1 year ago on Google
12.11.22
Update:
Hotel
management
responded
to
my
review
below.
Management
has
alleged
"incorrect
information"
in
my
review.
Everything
I
wrote
is
factually
correct.
Management
does
not
deny
that
it
closed
the
hotel
during
my
confirmed
and
pre-paid
reservation
period,
did
not
inform
me
that
it
had
closed
the
hotel,
did
not
respond
to
phone
calls
or
texts
when
I
arrived
at
the
closed
hotel,
and
did
not
refund
payment
for
the
night
I
was
denied
access
to
the
room
I
had
paid
for.
In
addition
to
a
lack
of
professionalism,
management
breached
its
contract
by
not
offering
the
service
promised
and
refusing
to
refund
payment
made.
No
one
at
the
hotel
has
acknowledged
this
obvious
and
irrefutable
fact.
Original
review
below:
Hotel
Vestibule
Palace
charged
me
for
a
room
when
the
hotel
was
closed.
After
a
30-hour
flight
delay,
I
arrived
at
Hotel
Vestibul
at
11:00
PM
on
a
rainy
night
in
the
off-season
to
find
the
hotel
locked,
with
no
one
inside
to
let
me
in.
I
called
both
phone
numbers
(and
even
sent
a
text)
provided
to
me
with
my
reservation
confirmation.
No
one
answered.
I
was
forced
to
drag
my
luggage
up
and
down
the
streets
of
the
old
city
of
Split
at
near
midnight,
in
the
rain,
until
I
found
a
hotel
(Heritage
Hotel
Santa
Lucia)
in
the
main
square
that
would
take
me
that
night.
The
next
morning
I
received
a
message
from
the
hotel
manager
of
Hotel
Vestibul
explaining
that
as
I
was
the
only
guest
that
night,
and
no
one
knew
when
I
would
be
arriving,
all
staff
had
been
sent
home
at
10:00
PM
and
instructed
to
leave
their
portable
business
phones
behind
the
desk.
Essentially,
the
manager
had
shut
the
hotel
down
without
informing
me.
I
cancelled
the
remainder
of
my
stay
there,
opting
to
continue
with
the
Santa
Lucia,
whose
staff
had
treated
me
with
exceptional
warmth
and
kindness.
Hotel
Vestibul
Palace
actually
charged
me
for
the
night
the
hotel
was
closed
(in
addition
to
the
first
night
that
I
missed
due
to
flight
delays).
This
hotel
advertises
as
a
"small
luxury
hotel"
with
prices
triple
that
of
a
typical
hotel
(such
as
the
lovely
Santa
Lucia)
yet
shuts
down
at
will
and
refuses
to
refund
its
guests
for
a
stay
and
service
that
was
not
provided.
In
30
years
of
international
travel,
I
have
NEVER
seen
anything
like
this.