Bad service & bad Personal .....

They sell fake clocks and the personal are crazy and aggrasive.... no way

They boast cheap prices but it's not the case in reality

(Translated by Google) Warning for lousy and unpleasant service today at 17:40 coffin Ur & penn, a young girl of foreign descent. Bought a watch then would add one more purchase for a friend it ended up I canceled my purchases and returned the other watch on the spot. (Original) Varning för usel och otrevlig service idag kl 17:40 kista Ur&penn, en ung tjej med utländsk härkomst. Köpte en klocka sedan skulle lägga till en till köp för en vän det slutade med att jag avbröt mina köp och returnerade den andra klockan på plats.

Ur&Penn Kista Centrum employs the best rude and unprofessional people as sales people, no respect for customers, rude and all ready to fight if you choose not to buy things after you ask them some questions. Not recommended at all.

Good location. Nice staff.

There is this specific girl who works the store that is very mean and aggressive. We have made multiple purchases from the store, more than three times. She was disrespectful and super rude every single time. Even though her job is customer service, she is the reason for my negative experience. I don't think I will ever shop from here again unless they hire someone else....

I inherited a watch from my grandfather, and sent it in for a battery change because it wasn't working. As it was a gold watch, it had to be sent away for the battery change. At the store they said it would take about five business days. After five weeks and several calls, I managed to get the watch back. It turned out that it was not a battery-operated clock, but a mechanical clockwork that would be wound up. But it was broken according to the shop staff, and I was able to get it fixed for SEK 1800, which would be a great price. I did not want to do this, but took the watch home and tried to wind it up. It worked fine. Apparently the staff at Ur & Penn have a bad grasp of watches. Me too, but I don't work with watches.

They Don't How To Treat The Customers Special The Store In Kista The Girl Is so aggressive Like

I've bought a few watches there over the years, I always get the best costumer service a person can get. I often go in on lunch hour during the weekdays, the workers are always friendly and professional, the watches are in great shape and good quality. I never left the store unhappy :)

the girls who sell at this place in kista centrum, They didn't want to sell me a watch that I was going to buy. she very rudely told me she didn't have time to take it and sell it to me. With employees like them companies lose sales and lose customers and money. Kista centrum's employees should be given customer service and sales training. how come they don't want to serve a customer and sell at the time the customer wants to buy and they tell you, I don't have time now and will come tomorrow and above all rude. as if the customer was only available when the worker wants to serve him and tells you until what day to buy. As a manager, I would not have such workers in my company.

Impolite staff (girl) with No sense of service and verbally rude to customers. Look down on people. Avoid this place!