I really don’t like to leave bad reviews but I feel like I don’t have any other recourse here. I had such a bad experience getting my lash extensions done at The Loft. The lash technician pushed my appointment back by 20 minutes the night before, and then 10 minutes more an hour before my appointment was due to begin. I rolled with the time shift, but she must not have rearranged the rest of her schedule because she then gave me a 50-minute session for a full set of classic lashes (which she herself said would take 1.5-2 hours). The lashes lasted 12 hours before they began to fall out. I’ve had so many lash extensions over the years so was very careful to not wash, to avoid steam etc etc., but nonetheless the next morning a good chunk had fallen out. By day 4, almost all had fallen out. This was for a $145 permanent set of extensions. But that isn’t the full story. When the tech gave me such a short session, she said she’d make up the rest at a follow-up session the following Monday. (The first session was Thursday.) When I messaged her about the lashes falling out the day after the appointment she said “oh sorry I can’t do your Monday follow up because my boyfriend is arriving in town early.” Umm sorry what?? She asked me to come in that same day for a redo but I was not free and had set aside Monday as per her instructions. I tried to move my schedule to accommodate her open options over the weekend, but she basically said “I would have to give up a family event to do this.” I’m sorry but umm how is guilt tripping your client an okay solution to fixing a problem you’ve created? Anyway, long story short, it was hands down the worst lash experience I have ever had. I was left $175 (charge + tip) out of pocket for sparse lashes that lasted 4 days, and carelessness and guilt-tripping when I tried to get them fixed up. This was right before I left on vacation—so no vacay lashes, cry. The Loft didn’t help; stating that refund policies etc are left up to the individual technicians. I won’t be coming back to The Loft despite having had a reasonable experience with a hair stylist there on another occasion.

Had the best experience with Sara!! She gave me exactly what I asked and my hair feels so healthy! She also gave me so many different ways to style my hair! Thank you so much Sara!!

I went here on a whim and left knowing I would come back and support them over and over. Audrey is a prodigy at doing hair, she really took her time and was full of knowledge. The products here are sustainable and non harmful to the environment, the atmosphere is both laid back and classy simultaneously.

I went to The Loft for the first time today and had an incredible massage from Molly. She was very attentive to areas that I needed focus on and was so sweet. I would highly recommend seeing Molly. I can't wait to go back!

Best blowout and event style I’ve had to date! Stylist Nicole was super kind and attentive, she did a beautiful job on my curls. I relaxed in the lounge with some tea afterwards while waiting for my ride and got to enjoy the company of Deborah and Michelle. Everyone was incredibly friendly and welcoming — will absolutely be back for a style when in the area!

This is by far the best salon to use close to UCSC. I’ve been coming here for many years and all the stylists are excellent. They have local art that changes- I love this! Plus the best products that smell and feel amazing. Audrey cuts and colors my hair to perfection every time. She is very detailed about making sure to ask you exactly what you want. I cannot compliment her enough. She makes me feel so beautiful, worth every penny!

Nice full service salon that does hair and more. Very friendly staff. In a nice location next to coffee, wine trains, breweries, fancy butcher.

I've been seeing Audrey at Loft Salon for about 4 years now. Whether I want pink highlights, a regular trim or a significant chop , she is up for it! I give her an idea of what I'm looking for with just a few photos and I trust her to execute & make my hair dreams come true! She always makes excellent product recommendations to keep up my style in between cuts. Thanks Audrey!

Molly is a magician at massages! The space is beautiful and super relaxing. I came in with tension in specific areas of my neck and back, but she also hit and relieved areas that I didn’t even know I needed! She is so warm, welcoming, and makes sure you’re comfy throughout the process. I will definitely be coming back for her witchcraft work on some of my extra crunchy areas. Thanks lady!

Worked with Sara and had the best hair cutting experience of my life. She gave me the framing pieces I wanted and blended my hair so nicely. She was so sweet and really listened to what I wanted! Im so happy with my results and will only be going to The Loft Salon and Spa to get my hair cut from now on!

Update- after posting this review, I received a phone call from the manager who offered her apologies and explained that a refund had been issued for the full amount. I'm appreciative of this response, and I want to acknowledge her commitment to making things right, even if I remain upset with what happened on the day. **** This was truly the worst experience I've ever had with a stylist. I was looking for someone to do my hair in a simple half up style with a couple combs for my wedding. Nothing too fancy - but potentially a challenge, as I have some pretty short layers. I came in 3 weeks before my wedding for a consultation with Christine. We discussed what I wanted, and what I didn't want (braids). We discussed my concerns - the short layers and that my hair doesn't really hold a curl. The stylist spent a few minutes running her fingers through my hair, looking at the layers, then assured me that she knew "exactly what to do". She said a full trial was unnecessary, since "it'll never look the same on the day anyway". She was so confident that I just trusted her. 3 weeks later, morning of the wedding, she starts trying to pull back the crown and is instantly struggling. She tries a "hack" she tells me she learned this morning on TikTok and it doesn't work. She then starts complaining about the layers being too short. She's using more and more hairspray, oodles of Bobby pins, all sticking out, exposed. Combs are in but not very secure. She then decides to braid my crown, and when I notice, I remind her that I explicitly did not want a braid. We discuss a loose fishtail (something she had suggested at the consult), but it becomes clear the layers are too short for anything but a tight braid. (It's not like they got shorter in the last three weeks! Why wasn't this obvious at the consult?) she then starts again from scratch, but the same thing happens - a ton of bobby pins exposed and enough hairspray to create a helmet look. "your layers are just too short" she says. I don't think that's true, because I've managed to pin my crown back myself without issue. And if she really felt the layers were too short to work with, it's really something she could have said at the consultation. I could have done a blowout, but that's no longer an option with the amount of product she's used. And she has no other suggestions to offer. She gives a half hearted attempt to curl the longer pieces (my hair is really straight, so a curl would take prep and some real technique, something she's clearly not interested in). She says "wow your hair really won't hold a curl" and then just stops trying. At this point, I'm thinking I just need to leave so I can go home and do it myself. This has only been about 25 minutes at this point, but she's clearly given up. She charges me $100 for this absolute disaster. My best friend and I then ran over to CVS to buy a curling iron, head home, and, with a teensy bit of back combing, manage to pin back the crown in a way that hides the Bobby pins and lets us place the combs securely. It wasn't that hard. We curl the long pieces (allowing them to cool in hand before dropping - a technique I would expect a stylist to know), and my hair turns out just fine - nothing fancy, just simple, like I wanted. But I am out $100 for nothing but a waste of time and a stress I didn't need.