The store is clean. Staff were so helpful and friendly. Denise was very informative and helpful in recommending a skincare line for my hyper-sensitive skin. I enjoyed speaking with her. Got my eyebrows done by Eddie, who was great and did an awesome job shaping and cleaning them up for me. I will be booking with them again!

Long rant coming: I highly doubt this employee works here anymore. It was Aug 2019 and I was in a pretty bad place. I was going to get my first pixie cut as a way of acting out I guess, and I was worried about how my face would look without my hair to hide behind. I came to this store and encountered an employee, an older woman, maybe in her late 40s. I don’t know what it was about her but she was so kind, the way she spoke was so soothing, and she genuinely made me feel better. She directed me to the LA Girl blushed babe palette for blush and contouring colours. I cut my hair off and wore that palette regularly. At one point it broke on a flight and my fav colour shattered. I mashed it back in and continued using it. I kept using it until it was finally gone. I got a new one when I saw it was it in the clearance bin, but I put it inside of the old box. Every time I look at that palette years later, I think of that woman, and how much I wish I could tell her what her kindness meant to me when I was truly alone. Thank you kind woman for giving me a reason to smile when I had nothing to smile about.

Came in for Chanel mens cologne and needed help. Had to go look for help. So many employees in a group chit chatting and not paying attention to their customers. This place needs a serious supervisor with experience and to train everyone in customer friendliness and enthusiasm.

So, only my second time shopping here. I asked for help since it has been awhile since I have bought makeup. The 1st girl was abrupt and not helpful.. then came upon Madi! She was awesome, helpful, and so very helpful. She is an amazing asset, you are lucky to have such a professional young lady working for you in Gilroy, CA

I'm a complete noob when it comes to makeup. Eddie helped me find my perfect shade and provided great service all around. Eddie is very knowledgeable on make up and super friendly. Thank you for a great experience!

Looked around a bit and one of the sales people came over. I had a lot of questions about various brands of foundation, primers and eye makeup. I restocked on all the basic items with some new products but kept with the Clinique line for foundation as a lot of other brands all high end bother my sensitive skin. Clinque also had one of the silkiest primers I've ever felt. The sales person really knew about all the lines Ulta carries - I was impressed as my question were quite involved. No surprise my five items came to about $249.00. It's a bit ridiculous when I use it at least 3 times a day. So far the only company that usef to carry sweat proof makeup was Clinique and it was fantastic - Sadly it's been discontinued. It was a successful trip to the Gilroy Ulta, The employees are very helpful , the store is clean and all products shelves were neatly arranged. Best of all they carry a large selection of name brands $$$$

Eddy is fabulous. Great experience and great customer service with everyone.

Employees are helpful. Very nice.