Seemed to be more security staff walking around than the amount of customers. The greeter was nice, however the rest of the store not very inviting. Not much on the racks for sale either. So if you need little kids shoes, or mens shirts and/or swim trunks, not the store for you. They did have a lot of women's sleepwear to choose from. Also a vast selection of nice water bottles up front near the register. The store was probably the cleanest Ross I've ever been to.

I had a horrible experience at the store I am an avid shopper some might say that I'm a shopaholic which I probably am but it's like therapy for me so I shop very frequently and I tend to be in the store for quite some time cuz I like to look at everything in the store and decide what I'm going to buy after I don't normally shop at the Ross in Santa Cruz but I shop at many Ross stores all throughout Santa Cruz County and Santa Clara County and I have never been thrown out of a store for shopping too long but that is exactly what happened to me at this store I was literally asked to leave by a police officer in front of all the other customers and that i could not purchase my items i was told that the manager had said I had been there to long and I was asked to not returned to the store again I was so humiliated!! I too am a manager which I manage the Hilton downtown San Jose I cannot believe the way I was treated and I feel that these actions were unacceptable. For a person that spends a great amount of money in this store now I am reluctant to ever return to any Ross for the poor way that I was treated this is unacceptable and I will be looking into filing a formal complaint with the Better Business Bureau I think that there should be maybe a training done for the employees on how they should treat customers I will be following up on this with my lawyer. So my suggestions to others that were looking at shopping at the store I would suggest highly not to shop there because they just might throw you out if you're there too long. Not sure what the policy is on how long you can be in the store shopping but I don't think that there is a time limit the last time I checked and as a matter of fact I was technically in the store for an hour and 21 minutes. because of this experience I am reluctant to spend any more money with the company of Ross ever again. They just lost a very solid customer!

I always find unexpected treasures and spend way too much each time I visit Ross. Today was no exception! 😅

The two young Hispanic girls near the dressing room are standing there talking badly about customers, super rude and unprofessional. It's sad they are so insecure that they have to say negative things about the customers to make themselves feel better, all while they are on the clock!! Please be more selective about who you hire... It's like the mean girls in high school. Made me feel so uncomfortable and I won't be shopping there again. Would rather pay more and go to Marshalls next time.

Not bad... I only got one jacket. It was actually quiet when we went there. Not too many people.

Nice store good prices just like any other Ross. Through this one the few times I've visited, it was exceptionally clean and had clear aisles.

Ross is ok for shopping....if you need something fast then Ross is the place to go.

Great Ross; despite their obvious loss prevention challenges, the staff remains friendly. Even when I come in lookin' like a bum, lol. Affordable stuff, good selection, except for men's pants! Skinny jeans are old hat!