Extremely potent solvent smell in bedroom on arrival - so strong that we had to open window and leave the room for 2 hours (just about bearable when we came back, although kitchen smells had then then permeated the room). The room we booked was described as a garden view (room 9) - in effect the window view is a concrete yard (you can only get a glimpse of the small patch of grass and some pot plants if you look at 90 degrees to the window). We booked dinner, bed and breakfast - dinner for 2 is sold as an additional £60, but in reality food is charged at the menu price (so no advantage to pre-booking). Based on all the above, the £122 per night B&B represents very poor value for money, compared with other local offerings. Rooms at the front of the hotel have a lovely view of the loch, as does the dining room. Dining room service is slow; for example we were told there would be a 20-25 minute wait for desert, but our order was not taken for 25 minutes, and did not arrive for another 10 minutes. On the plus side, the food in the restaurant was excellent, including the vegetarian option that was not on the menu. Rooms are well appointed, but one long life milk was dated 18/12/21. Final straw was at checkout: member of waiting staff did the checkout and asked if we had enjoyed our stay: I explained the above, and she politely listened and said that she would complete a complaint form on our behalf - all this while the manager/owner was sat 2m away in his office with an open door; instead of taking some responsibility he stood up and walked off (sorry but I have therefore reduced my 3* to 1*). Disgraceful way to treat his own staff.

Disappointed after seeing such great reviews. In the end though thanks to the person who got our meal for free after a complaint, we decided it was worth three stars (thanks to the staff member it isn't a 1 or 2. Negatives: - two hour wait between waiting to be taken to our seat and then sitting down at our table. Management did get in touch after complaining saying it was a busy night. When you book or ask for a table, you're asked to sit in a lovely living room before being seated. This is where your order is taken. Not only was it two hours to wait and staff didn't keep up updated, staff kept forgetting to bring in drinks while we waited. - low water pressure in the shower🚿. When raising it staff said they believed it to be accurate. As someone who had showered plenty of times which included electric showers, I can surely say the issue was bad! The toilet takes a while to fill up for example. If that's what the quality staff are happy with, it's not a luxury room. - staff member in the small box-office next to the front desk was unwelcoming & unhelpful, and I'm a nice person! Positives: - minus the shower, our room was wonderful, well kept and very clean. View to the front was fantastic - Waiting staff were really lovely and friendly!

Fantastic hotel! Little bit old fashioned but carries it well and the rooms are clean and comfortable. Breakfast is outstanding, with views across the water. Loved it and will look to book again when I'm the area.

Great location. A short walk into Campbeltown. Room huge (family room). Good value for money for such a big room. Breakfast excellent. Only had dinner there on one night. Service was slow. Not enough staff perhaps? What food we did have though was very good.

We had a wonderful stay at Craigard. The rooms were very comfortable. Their restaurant makes amazing food. What stood out most was the service. The ladies running the front desk were very friendly and helpful.

Couldn't fault this hotel. Had a short golfing break and all the staff were courteous kind and very very helpful. And the owner very kindly gave us the hotel history. A wee gem of a place.

Beautiful old house from the outside. Terrible hotel on the inside. - poor WiFi - old equipment - worn out beds - spider nets in the bathroom - extremely expensive for what you get

Went at the start of the month to have a mummy and kids night out, well needed, so we chose this lovely restaurant (it’s also a hotel and if rumour is true then they have lovely rooms)! It’s a little out the way but the walk down is absolutely lovely, even if it is raining and the views are great, both from the hotel and the walk. The service was good and Geraldine and Lauren were fantastic with the kids and very understanding to their needs. Was very grateful that they had patience as dining with four kids under three and one at seven isn’t easy. The food wasn’t a 10/10 but definitely lovely, i personally think I just made the wrong choice for my main. Or maybe it was the gin I had with it. The kids loved theirs though and that’s the main thing. In terms of options, there is loads to choose from, different types of menus and definitely something for everyone. My friend would definitely recommend the broccoli soup and stake and ale pie. The decor was beautiful and definitely made for conversation, however a little on the dim side. Lost a star as they only had two highchairs available meaning we had to bring our own. Over all we will definitely be back in a couple of months.