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Frequently mentioned in reviews: hotel (24) dirty (17) staff (10) rooms (8) room (8) good (6) loud (6) night (6)
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  • 1/5 Mike T. 8 months ago on Google
    The most horrific hotel I've ever stayed in. Rude staff, dirty rooms, no air-conditioning, food was awful. All inclusive var had no soft drinks or beer. Avoid at all costs. I would have given zero stars.
    3 people found this review helpful 👍

  • 1/5 eline Suzanne k. 1 year ago on Google
    We thought overall good value for money but...... But the cafe in front plays loud music until 3 am. They should have warned us when we booked. Not just loud, actually, with the windows open, our bed was bouncing. We talked to the DJ but him and a bouncer tried to intimidate us. I also asked for another room but the guy said it wouldn't matter as they slso play loud music on the other side. Also aircon was terrible, I think it needs a cleanse because I could barely breath. Only after 3am we could open te windows and I could sleep a bit. Breakfast is average. Better go to a nearby patisserie. The pool was great especially the slides. Beach access also great, but strangly you have to pay for this private beach even though its part of the hotel. Staff is very slow all the time. Parking was supposed to be gor free and then try wanted 10 dinar. All in all we're happy we just booked 1 night and we will never see this place sfaon in our lives. BTW we travelled non stop for 4 years all over the world and this night ended up in our top 3 worst nights. We always travel low budget in low budget countries so we've seen a lot to compare this with. And our standards are pretty low. Souq of spusse is cool so it's worth a visit but maybe not a stay
    2 people found this review helpful 👍

  • 1/5 OYAOT 8 months ago on Google
    The air conditioning does not work, the room is hotter than outside, there is very dim lighting in the bathroom, the elevators are bad, the reception is bad and there is no organization in dealing with tourists, there is no refrigerator in the room. In my personal opinion, the hotel should be demolished.
    2 people found this review helpful 👍

  • 1/5 vanessa 4 years ago on Google
    This is 1-2 ⭐ hostel. Reception took 20mins to acknowledge me. The description & pics are very misleading. Rooms are dirty.Me & my son got vomiting & diarrhoea. No label on the food & the restaurant is disorganised. The hotel managers are rude, no good customer service from any of the staff apart from the bar staff. The main pool is dirty, did not use that once.
    2 people found this review helpful 👍

  • 2/5 Barry W. 4 years ago on Google
    This was not the best hotel. Stayed for 1 week. The rooms were dirty. There was a booming noise from the disco by the hotel which was very loud and went on till 3 every night!!!!.also the food was the same most nights. Below standard. Also there was a cavalry charge every night when the doors opened to let the people in to the dining room. The reception was indated by queries and questions. The only plus was the beach was over the road. 3 or 4 out of 10!!!.
    2 people found this review helpful 👍

  • 1/5 yyyosryyy y. 1 year ago on Google
    I would've loved to give this hotel a lower rating than one star. - bad service and the staff are disrespectful. - nothing works in the room (shower head broken, the drains are clogged, bed bugs, etc...) - poor quality food and not enough (you have to come early otherwise you're eating leftovers ) - we're promised snacks between breakfast, lunch and dinner but what we found is a cup soda and not even cold. -poorly organised ( check-in was delayed to 18:00 please don't try this hotel.
    2 people found this review helpful 👍

  • 1/5 Jay D. 6 months ago on Google • 19 reviews
    Broken locks, broken switches with wires not covered. The phone was also broken. The ceiling had big cracks on with paint works hanging. Bath was absolutely disgusting with mould all around on the edges, shower curtain full with mould. Air-conditioning was not working properly. Staff were very helpful, but this place needs serious maintenance to meet basic standards.

  • 1/5 Seddik A. 7 months ago on Google
    It's the worst expérience i had in my life i regret this choice of this horrible hotel dirty and disgassting the best thing there is the life gard i wanna thank him for every thing and he was really respectful and welcoming and trying to let us happy
    1 person found this review helpful 👍

  • 1/5 Lyndon P. 1 year ago on Google
    I ordered half board expecting some choice, but you had to eat what they have you. The first meal was cold but very spicy and then on the 2nd night they were hosting a party so they didn't bother to give the guests food. I waited 90 minutes and when I asked they said its coming soon! Sheets were dirty on arrival with big stains I was so glad to leave
    1 person found this review helpful 👍

  • 1/5 Slimi M. 2 years ago on Google
    Horrible place not to say a hotel. very dirty rooms. disgusting food. and bad service. plus quarantine for covid 19. avoid avoid avoid this place if you don't want to get trapped and regret everything.
    1 person found this review helpful 👍

  • 1/5 San La 1. 1 year ago on Google
    فندق تحت مستوى الصفر ،je vous déconseille Sousse City & Beach Hotel c’est un hotel cauchemar bruitant et très sale même gratuit je refuserais de passer une nuit, the worse hotel ever , Catastrophe, Prison stay, poisonous food, rude staff, dirty, YOU WILL regret it for the rest of your life I mean every word, VERY bad, staff rude, my phone was stolen, food was with small quantities and O hygiene non existent Warm full of Bad bacteria bad expérience, rude staff -bad experience NOT RECOMMENDED AT ALL!!! Please stay away for your safety

  • 1/5 Tekbali N. 1 year ago on Google
    This was a horrible experience , I don’t wish to repeat . The street in which the hotel is located in is not decent nor clean . Our bag was stolen from us inside the hotel and when a fuss was made and cameras were reviewed and it was a hotel worker!! Carelessly the hotel didn’t intervene until it was brought to the attention of the police . I don’t recommend this hotel in anyway !

  • 1/5 Mariem M. 1 year ago on Google
    It is the worst hotel I’ve ever been in my life, can’t even explain how bad and dirty it is 🤢🤢🤢🤢🤢🤢🙀.PEOPLE PLEASE DONT SPENT YOUR VACATION IN THIS RUBBISH HOTEL YOU ARE GOING TO FACE NIGHTMARES!!!!!!!!!!!

  • 1/5 Caio B. 1 year ago on Google
    AC was turned off despite the infernal heat of the rooms. It was either I opened the door to the deafening sound of the bars or died of a heat stroke. The water slide is broken. The bedsheets were all stained. The double bed is actually just two single beds pushed against each other.

  • 1/5 Jack b. 1 year ago on Google
    The rooms are very dirty lol I’ve changed 2 times and still dirty. 3am nothing I can do about it. I recommend this Hotel to no one

  • 1/5 Yaacoub M. 1 year ago on Google
    The worst experience we ever had !! Rooms are dirty !! Abounding swimming pool ( dirty ) !! The wall's painting too dark ! It makes u feel depressed ! Wifi not good enough !! And more !! Thanks but no thanks !! The only good thing is the staff

  • 2/5 Yunissimo �. 7 months ago on Google
    The hotel is quite average. For the price we paid its fine, however the rooms were pretty dirty and there was a metal rod sticking out of the floor that could be dangerous if stepped on. The wifi works in most rooms, however it is very limited in the sense that you cant even connect to it, if it is already being used by a large number of people. The staff is nice but kind of incompetent and stressed at times. The breakfast is quite mediocre with baguette and spreads but barely any veggies and not a single fruit. Not one. The ac works in most rooms but it is very slow and it can be a drawback on hot days. The reason why it has 2 stars and not less is the location. It is in the middle of sousse and you can get everywhere by foot. Oh and the music that the club which is connected to the hotel plays is very loud and annoying at night, which is frustrating, as barely anyone is sitting there and they still feel the need to blast remixes at max volume. The pools are cool tho. I know this review has been all over the place but i say don’t come here if you can afford a better hotel. Or do, i don’t really care, this is still a viable option for those on a budget.

  • 3/5 B H. 2 years ago on Google
    I was quarantined in the hotel the food was good, sufficient it was good for a week but the room was a little dirty

  • 1/5 Cristiano Dolabella A. 1 year ago on Google
    Terrible experience. Music extremely loud at the pool until 3.30am in a weekday. Air con is central and need a clean. When turned on a cloud of dust came in.

  • 1/5 Hedi T. 1 year ago on Google
    It's a terrible place to stay 😯😯 .... Very bad services 😔😔 dirty hôtel and room , bed bugs 🐛🐛🐛 and insects everywhere.... Food and meals it's a catastrophic , so much noice pollution .... Zero for the comfort😟😟 Zero for the services🤨🤨 Zero for the sanitation 😡😡 Bad experience 😔😔 it was waste of money and time

  • 1/5 Mohammad P. 6 months ago on Google • 1 review
    The hotel is very bad. The bathroom does not have a lock, and there is a leak in the bathroom, and every day they say we will change the room for you, to no avail. In addition, there is no water at all times for showering. There is no respect for the guests, the receptionist leaves you and goes to help someone else. Anyone who comes stands and speaks to the receptionist and you stand on the line waiting for help. The cleaning staff do their job well but the hotel itself is dirty.
    1 person found this review helpful 👍


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